SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply the principles of change management in the workplace 
SAQA US ID UNIT STANDARD TITLE
115407  Apply the principles of change management in the workplace 
ORIGINATOR
SGB Human Resource Management and Practices 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Human Resources 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
A person credited with this Unit Standard is able to demonstrate an understanding of diversity among people and in particular in a specific workforce, the role and importance played by managing change in attitudes, and the attributes of a good change agent in South Africa.

In particular, on completion of this Unit Standard, the learner will be able to:
  • Explain why change management is an important process for organisations to achieve sustainable trading results
  • Identify examples of planned change and reactive change in an organisation
  • Describe a model for effective change management and its management
  • Identify reasons for resistance to change and indicate ways to overcome them
  • Identify the risks inherent in any change management programme and indicate ways to manage them
  • Identify and apply the competencies of an effective change agent 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    A learner undertaking this Unit Standard must already be competence in Communication at NQF level 4 or equivalent. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain why change management is an important process for organisations to achieve trading results. 
    OUTCOME NOTES 
    Explain why change management is an important process for organisations to achieve sustainable trading results. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The elements of any CM process are identified and outlined in a written report. 

    ASSESSMENT CRITERION 2 
    The relationship between CM and sustainability is explained with examples of how organizations that have not changed have collapsed or gone insolvent and how organizations that have changed have remained successful. 

    ASSESSMENT CRITERION 3 
    A clear presentation is delivered on how an organisation can achieve sustainable results by implementing CM. 

    SPECIFIC OUTCOME 2 
    Identify examples of planned change and reactive change in an organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The factors in planned change processes are identified and their impact on the change process indicated with examples. 

    ASSESSMENT CRITERION 2 
    The elements of reactive change processes are identified and their impact on the change process indicated with examples. 

    ASSESSMENT CRITERION 3 
    Three examples of each process are analysed in an organization(s) and the results of the analysis documented so as to explain the benefits the changes had for the organization(s). 

    SPECIFIC OUTCOME 3 
    Describe a model for effective change management and its management. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A model for effective change management is identified and its various components explained in a written report. 

    ASSESSMENT CRITERION 2 
    Each step in the process of CM is described and an explanation given of how each step is managed using examples from an organization that has implemented the model. 

    SPECIFIC OUTCOME 4 
    Identify reasons for resistance to change and indicate ways to overcome them. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The reasons for resistance to change by people are outlined and analysed in terms of their impact upon the process in the organization in which they work. 

    ASSESSMENT CRITERION 2 
    The reasons for resistance to change in an organization are outlined and analysed in terms of their impact upon the process in the organization in which they work. 

    ASSESSMENT CRITERION 3 
    Ways in which resistance to change can be overcome are identified and explained with examples of how they were successfully used in regard to individuals and an organisation. 

    SPECIFIC OUTCOME 5 
    Identify the risks inherent in any change management programme and indicate ways to manage them. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The various CM risks are identified and an explanation given of what each could mean for the process of change and the long term success of the organization. 

    ASSESSMENT CRITERION 2 
    Examples of how these risks were overcome in an organisation are presented in am oral presentation. 

    SPECIFIC OUTCOME 6 
    Identify and apply the competencies of an effective change agent. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The competencies and characteristics of an effective change agent are identified and an explanation give of why each is important and how each advances the implementation of change. 

    ASSESSMENT CRITERION 2 
    The competencies and characteristics of an effective change agent are applied at all times when dealing with an organization undergoing change. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against this Unit Standard (including through RPL) may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or one with an appropriate memorandum of understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA, or one with an appropriate memorandum of understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard, or assessing this Unit Standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate memorandum of understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate memorandum of understanding with the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The knowledge underpinning the above specific outcomes is:
  • An overview of the South African Constitution in its current form;
  • An overview of South Africa's Bill of Human Rights in its current form;
  • Change management practices, particularly in the specific industry selected;
  • Models of change management;
  • The characteristics of change agents;
  • Personal development and self management;
  • The concepts of businesses as going concerns and the profit motive;
  • The fundamentals of OT&CM;
  • A basic knowledge of South African history and the diversity of its society. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made when identifying reasons for resistance to change and ways to overcome them and identifying ways to manage risk inherent in change management. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group organization, community when working with consultancy members and clients. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively when implementing the characteristics and competencies of an effective change agent. 

    UNIT STANDARD CCFO COLLECTING 
    Critically collecting, evaluating and analysing information when identifying reasons for change and identifying the risks attached to organizational change. 

    UNIT STANDARD CCFO DEMONSTRATING 
    A systemic approach to the company within the context of a transforming society when seeing that unless organizations change and unless change is managed properly the organization and the change process are doomed to fail. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  50245   National Certificate: Maintenance Coordination  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2010-11-11  TETA 
    Core  79406   National Certificate: Maintenance Coordination  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  MERSETA 
    Core  49075   National Certificate: Organisational Transformation and Change Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SERVICES 
    Core  49076   National Diploma: Organisational Transformation and Change Management  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 
    Fundamental  49532   National Diploma: Clear Fermented Beverage Processing: Brewing  Level 6  NQF Level 06  Reregistered  2023-06-30  FOODBEV 
    Elective  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Reregistered  2023-06-30  LG SETA 
    Elective  79886   National Certificate: Business Advising  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 
    Elective  48874   National Certificate: Business Consulting Practice (Enterprise Resource Planning)  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SERVICES 
    Elective  50205   National Certificate: Municipal Integrated Development Planning  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  LG SETA 
    Elective  50060   National Certificate: Public Administration  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Elective  57805   National Certificate: Public Sector Employment and Skills Development Practices  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Elective  49419   National Diploma: Business Consulting Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 
    Elective  58309   National Diploma: Project Management  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 1LeadRoot (Pty) Ltd 
    2. A.S.A.P Training and Consulting 
    3. Abinet Training & Development 
    4. Acorser Corporate and Business Consulting Cc 
    5. Afriwealth Consulting 
    6. Afro Enterprize Network 
    7. Akadon Trading (Pty) Ltd 
    8. Akhona Skills Fountain and Trading 
    9. All Access Holdings 
    10. All Sorts 108 Skills Development PTY (Ltd) 
    11. Amadube Investments CC 
    12. Amandla Obunye Training Academy 
    13. Amathuba Learning and Training Centre 
    14. Amber Tower Training 
    15. Anesu Ka Mpho (Pty) Ltd 
    16. ARMS - Audit & Risk Management Solutions 
    17. Asiphokuhle Training and Research Institute 
    18. ATTI Polokwane 
    19. Aubrey Nyiko Business Enterprises 
    20. B4i Academy 
    21. Bantubanye Skills 
    22. Basileia Strategies (Pty) Ltd 
    23. Bells Technical College 
    24. Boland TVET College 
    25. Bono Skills Development (PTY) Ltd 
    26. Bonstev Consulting and Projects (Pty) Ltd 
    27. Broadmind Leadership Development and Training (Pty) Ltd 
    28. Cale Developments 
    29. Camblish Training Institute 
    30. CB Willemse Training 
    31. Centre for Africa Capacity Building and Development (Pty) Ltd 
    32. Century Business Academy 
    33. College of Cape Town 
    34. Commerce Edge South Africa (Pty) Ltd 
    35. Conglomerates Institute (Pty) Ltd 
    36. CTC College(PTY) LTD. 
    37. D and D Lwazi Renaissance Research Development Institute 
    38. Dee's Training (PTY) LTD 
    39. Destiny Management Consultants (Pty) Ltd 
    40. Development Bank of Southern Africa (DBSA) 
    41. Ditseko Training and Development Services CC 
    42. DM Training Consultants 
    43. DotCentre Business Consulting 
    44. Dzindalo Consulting (Pty) Ltd 
    45. E-Login Business Institute (Pty) Ltd 
    46. EC Training Consultants 
    47. Elective Training Institute Enterprise CC 
    48. Eskilz College (Pty) Ltd 
    49. Excellent Minds Institute (Pty) Ltd 
    50. Extribyte (Pty) Ltd 
    51. Fachs Business Consulting and Training 
    52. Falcon Business Institute 
    53. Falcon Business Institute (PTY 
    54. Faranang Marketing 
    55. Finweb Business Consultancy (Pty) Ltd 
    56. Fire Protection Association of Southern Africa 
    57. Fort Hare Trading Solutions (Pty) Ltd 
    58. Free State Training and Development Institute 
    59. Frugatrax Consultants 
    60. Gatyana Training Academy (Pty) Ltd 
    61. Genvio cc 
    62. Glere Skills and Consultants 
    63. Gleyding Management Institute (Pty) Ltd 
    64. Glicam Trading Enterprise 
    65. Global Steel Merchants (Pty) Ltd 
    66. GOBELA CONSULTING 
    67. Gold Class Group 
    68. Harvestine Investments (Pty) Ltd 
    69. Harvitex cc 
    70. HDPSA GROUP (PTY) LTD 
    71. Hebron Chrisitan Institute 
    72. Higherway Institute of Learning (Pty) Ltd 
    73. Hlombe and Associates 
    74. IALE School of Advanced Learning Education 
    75. ICM t/a Institute for Career Management 
    76. iCollege 
    77. Inafrica General Trading Pty LTD 
    78. Infinite U Consulting 
    79. Innovative Knowlege Worx Trading And Projects 
    80. Institute of Busines Management of Southern Africa 
    81. Integrated Corporate Skills Solution 
    82. Izwelethu Black Diamond 
    83. JIT Projects 
    84. Josmap Training Institute 
    85. K Shabangu FET College 
    86. Kcobodo Training Centre (KTC) 
    87. Khongoloti Training Academy 
    88. KMS College 
    89. Kunaku Procurement Solutions (Pty) Ltd 
    90. Le - Mark Training and Development Pty (Ltd) 
    91. Lead Afrika Consulting (Pty) Ltd 
    92. Learncore (Pty) Ltd 
    93. Leronsa Trading Enterprise 
    94. Letlhokoa Management Services 
    95. LETZAA Group 
    96. Lip Holding (pty) LTD 
    97. LMMM Training and Development 
    98. Louis Allen Southern Africa 
    99. Magumzane Traiding cc 
    100. Majuba Technical Vocational Education and Training College 
    101. Makaota Training Consultants 
    102. Makgoka Development Facilitation (PTY) Ltd. 
    103. Management College of Southern Africa (MANCOSA) 
    104. MAS SAFE SECURITY CC 
    105. Matontech Trading Enterprise 
    106. Matprodev Consulting 
    107. Maximum Development Institute 
    108. MD Capital 
    109. Mgwezane Training and Management cc 
    110. Milpark Education (Pty) Ltd 
    111. Mission Point Consulting 
    112. Mission Point Trading 69 
    113. MJ Mafunisa Consulting (PTY) LTD 
    114. Mmalethabo Consulting 
    115. MML Consulting CC. 
    116. MMPS Holdings 
    117. MOD - MOSH Projects and Consulting 
    118. Mohlaje Solutions (Pty) Ltd 
    119. Mokoai Business Solutions (Pty) Ltd 
    120. Molly Malete Productions CC 
    121. Moripe Business Training and Consultants 
    122. Mothusi Management Consultants 
    123. Mowils Consultants 
    124. Mpumalanga School of Government - MPSG 
    125. MSC Education Holdings (PTY) LTD 
    126. MTK Corporate Solutions 
    127. Nare Training and Development 
    128. National Skills and Technical College 
    129. Networx for Career Development 
    130. Nghunyule Investments 
    131. Nkqubela Community Developers 
    132. Nokusho M Consulting and Trading 
    133. Onyx Training Support 
    134. Orbit TVET College 
    135. Orchards Graduate School (Pty) Ltd 
    136. Outeniqua Leadership Institute 
    137. Pamodzi Training Services 
    138. Pebetse Training and Consulting 
    139. Performance Management Collaborative Africa (Pty) Ltd 
    140. Phunda Maria Consulting 
    141. Picourseware 
    142. Pioneer Business Consulting 
    143. PMA Holdings (PTY ) LTD. 
    144. PND Academy of Learning 
    145. Poshido Trading 
    146. Positive Thinking Consultants cc 
    147. Powerpoint Lifestyles 
    148. Practicon Training 
    149. Praxis Training and Consultancy 
    150. Prestige Leaders Consulting (Pty) Ltd 
    151. Primeserv Corporate Solutions 
    152. Prodigy Business Services 
    153. Profounder Intelligence Management Services 
    154. Prosam Consulting Group (Pty) Ltd 
    155. Prospen Group (Pty) Ltd 
    156. PTDEV (Pty) Ltd 
    157. Pulakgadi Training Consulting CC 
    158. Quintax Training and Development 
    159. Ramaja Training and Business Consultancy (Pty)Ltd 
    160. Ramazwi Security Service and Training Agency (Pty) Ltd 
    161. Ratomac Trading Consultants (Pty) Ltd 
    162. Reflections Development Institute 
    163. Regen Institute of Leadership and Management Education 
    164. Regenesys School of Public Management 
    165. Regent Business School (Pty) Ltd t/a Regent Business School 
    166. Resonance Institue of Learning 
    167. Ribolla Learning Academy 
    168. Ritepath HR Solutions 
    169. RKM Consultancy and Trading 
    170. Saint Colonel Graduate Institute 
    171. Sampatla Procurement Solutions (Pty) Ltd 
    172. Sbongukhanyo (Pty) Ltd 
    173. Shirs Vision Compleadev 
    174. Silver Streak Trading 649 CC 
    175. Sisizathu Training 
    176. SIZA NESU TRAINING AND DEVELOPMENT 
    177. Skills Share Africa Institute 
    178. South African ABET Development Agency SAADA 
    179. South African Centre for Business Studies (Pty) Ltd 
    180. South African Governance and Business College 
    181. South West Gauteng College - Molapo Campus 
    182. Southern African Institute of Learning 
    183. STARPLEX 408 CC 
    184. Starplex408 Pty) Ltd 
    185. Step Ahead Academy (Pty) Ltd 
    186. Striving Mind Trading 289 
    187. Synergy Corporate (Pty) Ltd 
    188. T Mabuya and Associates (Pty) Ltd 
    189. Tachfin Holdings 
    190. Talent Emporium Academy (PTY) Ltd 
    191. Tasc Business Consulting and Training 
    192. Tembe Service Providers 
    193. Thasha Training and Consulting 
    194. The Crimson CO CC. 
    195. The Justice College 
    196. The SmartPro Consulting 
    197. Thobologo Training and Education Group (Pty) Ltd 
    198. Thubelihle Graduate Institute 
    199. Thuto Lore Academy 
    200. Thuto-Boswa Education and Training Solution 
    201. Thutong Training Institution and Consulting 
    202. Tinotel Communications 
    203. Tippinggate Business Solutions 
    204. Tloumogale Business Development & Consulting 
    205. Tloumogale Business Development & Consulting (Pty) Ltd 
    206. Tradesman Consulting and Training Solutions 
    207. TRAINING YOUNG MINDS 
    208. Trainyoucan (Pty) Ltd 
    209. Tru-ThoughtsTrading and Projects 
    210. Tshepang Consulting & Project 
    211. Tshwane Training Institute (Pty) Ltd 
    212. Tshwane Training Institute (PTY) LTD. 
    213. Tsoelopele Leadership Consulting (Pty) Ltd 
    214. Twasa 
    215. Ubuqhawe Consulting (Pty) Ltd 
    216. Ukwakhile Projects (PTY) Ltd 
    217. Umfolozi College for TVET 
    218. Umfolozi FET College 
    219. Umzansi Fretex Consultancy 
    220. University of Pretoria 
    221. Vala Nge Bhetshu Human Capital Development (Pty) Ltd 
    222. Vicmat Consultants 
    223. Vuca Institute of Leadership Development 
    224. Vumilia Africa Group 
    225. Vusheni Learning Academy 
    226. Weinvest Investments 
    227. Yellow Media Publishing Group (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.