SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply the principles of change management in the workplace 
SAQA US ID UNIT STANDARD TITLE
115407  Apply the principles of change management in the workplace 
ORIGINATOR
SGB Human Resource Management and Practices 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Human Resources 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
A person credited with this Unit Standard is able to demonstrate an understanding of diversity among people and in particular in a specific workforce, the role and importance played by managing change in attitudes, and the attributes of a good change agent in South Africa.

In particular, on completion of this Unit Standard, the learner will be able to:
  • Explain why change management is an important process for organisations to achieve sustainable trading results
  • Identify examples of planned change and reactive change in an organisation
  • Describe a model for effective change management and its management
  • Identify reasons for resistance to change and indicate ways to overcome them
  • Identify the risks inherent in any change management programme and indicate ways to manage them
  • Identify and apply the competencies of an effective change agent 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    A learner undertaking this Unit Standard must already be competence in Communication at NQF level 4 or equivalent. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain why change management is an important process for organisations to achieve trading results. 
    OUTCOME NOTES 
    Explain why change management is an important process for organisations to achieve sustainable trading results. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The elements of any CM process are identified and outlined in a written report. 

    ASSESSMENT CRITERION 2 
    The relationship between CM and sustainability is explained with examples of how organizations that have not changed have collapsed or gone insolvent and how organizations that have changed have remained successful. 

    ASSESSMENT CRITERION 3 
    A clear presentation is delivered on how an organisation can achieve sustainable results by implementing CM. 

    SPECIFIC OUTCOME 2 
    Identify examples of planned change and reactive change in an organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The factors in planned change processes are identified and their impact on the change process indicated with examples. 

    ASSESSMENT CRITERION 2 
    The elements of reactive change processes are identified and their impact on the change process indicated with examples. 

    ASSESSMENT CRITERION 3 
    Three examples of each process are analysed in an organization(s) and the results of the analysis documented so as to explain the benefits the changes had for the organization(s). 

    SPECIFIC OUTCOME 3 
    Describe a model for effective change management and its management. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A model for effective change management is identified and its various components explained in a written report. 

    ASSESSMENT CRITERION 2 
    Each step in the process of CM is described and an explanation given of how each step is managed using examples from an organization that has implemented the model. 

    SPECIFIC OUTCOME 4 
    Identify reasons for resistance to change and indicate ways to overcome them. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The reasons for resistance to change by people are outlined and analysed in terms of their impact upon the process in the organization in which they work. 

    ASSESSMENT CRITERION 2 
    The reasons for resistance to change in an organization are outlined and analysed in terms of their impact upon the process in the organization in which they work. 

    ASSESSMENT CRITERION 3 
    Ways in which resistance to change can be overcome are identified and explained with examples of how they were successfully used in regard to individuals and an organisation. 

    SPECIFIC OUTCOME 5 
    Identify the risks inherent in any change management programme and indicate ways to manage them. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The various CM risks are identified and an explanation given of what each could mean for the process of change and the long term success of the organization. 

    ASSESSMENT CRITERION 2 
    Examples of how these risks were overcome in an organisation are presented in am oral presentation. 

    SPECIFIC OUTCOME 6 
    Identify and apply the competencies of an effective change agent. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The competencies and characteristics of an effective change agent are identified and an explanation give of why each is important and how each advances the implementation of change. 

    ASSESSMENT CRITERION 2 
    The competencies and characteristics of an effective change agent are applied at all times when dealing with an organization undergoing change. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against this Unit Standard (including through RPL) may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or one with an appropriate memorandum of understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA, or one with an appropriate memorandum of understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard, or assessing this Unit Standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate memorandum of understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate memorandum of understanding with the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The knowledge underpinning the above specific outcomes is:
  • An overview of the South African Constitution in its current form;
  • An overview of South Africa's Bill of Human Rights in its current form;
  • Change management practices, particularly in the specific industry selected;
  • Models of change management;
  • The characteristics of change agents;
  • Personal development and self management;
  • The concepts of businesses as going concerns and the profit motive;
  • The fundamentals of OT&CM;
  • A basic knowledge of South African history and the diversity of its society. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made when identifying reasons for resistance to change and ways to overcome them and identifying ways to manage risk inherent in change management. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group organization, community when working with consultancy members and clients. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively when implementing the characteristics and competencies of an effective change agent. 

    UNIT STANDARD CCFO COLLECTING 
    Critically collecting, evaluating and analysing information when identifying reasons for change and identifying the risks attached to organizational change. 

    UNIT STANDARD CCFO DEMONSTRATING 
    A systemic approach to the company within the context of a transforming society when seeing that unless organizations change and unless change is managed properly the organization and the change process are doomed to fail. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  50245   National Certificate: Maintenance Coordination  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2010-11-11  TETA 
    Core  79406   National Certificate: Maintenance Coordination  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  MERSETA 
    Core  49075   National Certificate: Organisational Transformation and Change Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SERVICES 
    Core  49076   National Diploma: Organisational Transformation and Change Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2020-07-30  SERVICES 
    Fundamental  49532   National Diploma: Clear Fermented Beverage Processing: Brewing  Level 6  NQF Level 06  Passed the End Date -
    Status was "Reregistered" 
    2020-07-30  FOODBEV 
    Elective  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Reregistered  2023-06-30  LG SETA 
    Elective  79886   National Certificate: Business Advising  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 
    Elective  48874   National Certificate: Business Consulting Practice (Enterprise Resource Planning)  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SERVICES 
    Elective  50205   National Certificate: Municipal Integrated Development Planning  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  LG SETA 
    Elective  50060   National Certificate: Public Administration  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Elective  57805   National Certificate: Public Sector Employment and Skills Development Practices  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Elective  49419   National Diploma: Business Consulting Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2020-07-30  SERVICES 
    Elective  58309   National Diploma: Project Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2020-07-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. ABA Sebenzi 
    2. African Divas 
    3. Afriwealth Consulting 
    4. AfroXpert Performance Developement cc 
    5. Akadon Trading (Pty) Ltd 
    6. All Access Holdings 
    7. Amabamba Recruitment 
    8. Amadube Investments CC 
    9. Asiphokuhle Training and Research Institute 
    10. Bantubanye Skills 
    11. BF QUALITY SOLUTIONS (PTY) LTD 
    12. Break The Chains Development Services 
    13. CB Willemse Training 
    14. Classic Human Capital Solutions 
    15. CTC College(PTY) LTD. 
    16. Dee's Training (PTY) LTD 
    17. Development Bank of Southern Africa (DBSA) 
    18. Ditirelo Skills Development Services 
    19. DM Training Consultants 
    20. Eskilz College (Pty) Ltd 
    21. Faranang Marketing 
    22. Fire Protection Association of Southern Africa 
    23. Frugatrax Consultants 
    24. GOBELA CONSULTING 
    25. Goitsikitso Enterprise Trading 
    26. Growth Management Consulting 
    27. Gudlhuza Development Solutions cc 
    28. Hlombe and Associates 
    29. IALE School of Advanced Learning Education 
    30. ICM t/a Institute for Career Management 
    31. Inafrica General Trading Pty LTD 
    32. IQ Skills Academy (PTY) LTD. 
    33. Izwelethu Black Diamond 
    34. Jabulane Training & Development 
    35. Josmap Training Institute 
    36. K Shabangu FET College 
    37. KAGISHO BUSINESS CONCEPTS (Pty) LTD 
    38. KALIDEEN MANAGEMENT SERVICES 
    39. Kamanga Skills Projects 
    40. Kernel Management and Consulting (PTY) LTD. 
    41. Kgolo Institute 
    42. KHOSITHI TRAINING 
    43. KOKANO PROJECTS PTY LTD 
    44. Lewerb Holdings (PTY) Ltd 
    45. Lip Holding (pty) LTD 
    46. LMMM Training and Development 
    47. Magumzane Traiding cc 
    48. Makaota Training Consultants 
    49. Management College of Southern Africa (MANCOSA) 
    50. Mangalani Business Enterprises 
    51. Masemase Consultancy CC. 
    52. Mass Computer Training And Printers 
    53. Mission Point Consulting 
    54. Mmalethabo Consulting 
    55. MML Consulting CC. 
    56. Mortarboard Training Solutions 
    57. MTK Corporate Solutions 
    58. Nemalale Eagles Consultancy CC 
    59. Networx for Career Development 
    60. Nhlahle Development Agency 
    61. NJ & L Trading Enterprise CC. 
    62. Nkqubela Community Developers 
    63. Nokusho M Consulting and Trading 
    64. NS Global Academy 
    65. Onyx Training Support 
    66. Paseka Business Enterprise 
    67. Pebetse Training and Consulting 
    68. Philani Solutions 
    69. Pioneer Business Consulting 
    70. PMA Holdings (PTY ) LTD. 
    71. Power Rush Trading 170 CC. 
    72. Pro Jentibus Sports Development NPC 
    73. PTDEV (Pty) Ltd 
    74. Pudi's Educational Services And Youth Development 
    75. Pulakgadi Training Consulting CC 
    76. Quick Leap Investment 
    77. Reflections Development Institute 
    78. Regent Business School (Pty) Ltd t/a Regent Business School 
    79. Resonance Institue of Learning 
    80. SIZA NESU TRAINING AND DEVELOPMENT 
    81. South African ABET Development Agency SAADA 
    82. South African Governance and Business College 
    83. South West Gauteng College - Molapo Campus 
    84. STARPLEX 408 CC 
    85. Tachfin Holdings 
    86. Talent Emporium Academy (PTY) Ltd 
    87. Tasc Business Consulting and Training 
    88. Team Dynamix 
    89. Tembe Service Providers 
    90. The Crimson CO CC. 
    91. Thubelihle Graduate Institute 
    92. Thuto-Boswa Education and Training Solution 
    93. Tloumogale Business Development & Consulting 
    94. Tradesman Consulting and Training Solutions 
    95. Tshepang Consulting & Project 
    96. Tshwane Training Institute (PTY) LTD. 
    97. Twasa 
    98. Umfolozi FET College 
    99. Umqondo Consultancy 
    100. University of Venda 
    101. Vicmat Consultants 
    102. Wide Horizon Advanced Training (PORT ELIZABETH) (TP) 
    103. Ya Hina Management Consulting and projects 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.