SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Apply the principles of change management in the workplace

SAQA US ID	UNIT STANDARD TITLE
115407	Apply the principles of change management in the workplace
ORIGINATOR
SGB Human Resource Management and Practices
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 03 - Business, Commerce and Management Studies			Human Resources
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 5	Level TBA: Pre-2009 was L5	10
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2026-06-30		2029-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

A person credited with this Unit Standard is able to demonstrate an understanding of diversity among people and in particular in a specific workforce, the role and importance played by managing change in attitudes, and the attributes of a good change agent in South Africa.

In particular, on completion of this Unit Standard, the learner will be able to:

Explain why change management is an important process for organisations to achieve sustainable trading results

Identify examples of planned change and reactive change in an organisation

Describe a model for effective change management and its management

Identify reasons for resistance to change and indicate ways to overcome them

Identify the risks inherent in any change management programme and indicate ways to manage them

Identify and apply the competencies of an effective change agent

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

A learner undertaking this Unit Standard must already be competence in Communication at NQF level 4 or equivalent.

UNIT STANDARD RANGE

N/A

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Explain why change management is an important process for organisations to achieve trading results.

OUTCOME NOTES

Explain why change management is an important process for organisations to achieve sustainable trading results.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The elements of any CM process are identified and outlined in a written report.

ASSESSMENT CRITERION 2

The relationship between CM and sustainability is explained with examples of how organizations that have not changed have collapsed or gone insolvent and how organizations that have changed have remained successful.

ASSESSMENT CRITERION 3

A clear presentation is delivered on how an organisation can achieve sustainable results by implementing CM.

SPECIFIC OUTCOME 2

Identify examples of planned change and reactive change in an organisation.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The factors in planned change processes are identified and their impact on the change process indicated with examples.

ASSESSMENT CRITERION 2

The elements of reactive change processes are identified and their impact on the change process indicated with examples.

ASSESSMENT CRITERION 3

Three examples of each process are analysed in an organization(s) and the results of the analysis documented so as to explain the benefits the changes had for the organization(s).

SPECIFIC OUTCOME 3

Describe a model for effective change management and its management.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

A model for effective change management is identified and its various components explained in a written report.

ASSESSMENT CRITERION 2

Each step in the process of CM is described and an explanation given of how each step is managed using examples from an organization that has implemented the model.

SPECIFIC OUTCOME 4

Identify reasons for resistance to change and indicate ways to overcome them.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The reasons for resistance to change by people are outlined and analysed in terms of their impact upon the process in the organization in which they work.

ASSESSMENT CRITERION 2

The reasons for resistance to change in an organization are outlined and analysed in terms of their impact upon the process in the organization in which they work.

ASSESSMENT CRITERION 3

Ways in which resistance to change can be overcome are identified and explained with examples of how they were successfully used in regard to individuals and an organisation.

SPECIFIC OUTCOME 5

Identify the risks inherent in any change management programme and indicate ways to manage them.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The various CM risks are identified and an explanation given of what each could mean for the process of change and the long term success of the organization.

ASSESSMENT CRITERION 2

Examples of how these risks were overcome in an organisation are presented in am oral presentation.

SPECIFIC OUTCOME 6

Identify and apply the competencies of an effective change agent.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The competencies and characteristics of an effective change agent are identified and an explanation give of why each is important and how each advances the implementation of change.

ASSESSMENT CRITERION 2

The competencies and characteristics of an effective change agent are applied at all times when dealing with an organization undergoing change.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

An individual wishing to be assessed against this Unit Standard (including through RPL) may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or one with an appropriate memorandum of understanding with the relevant ETQA.

Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA, or one with an appropriate memorandum of understanding with the relevant ETQA.

Any institution offering learning that will enable achievement of this Unit Standard, or assessing this Unit Standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate memorandum of understanding with the relevant ETQA.

Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate memorandum of understanding with the relevant ETQA.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

The knowledge underpinning the above specific outcomes is:

An overview of the South African Constitution in its current form;

An overview of South Africa's Bill of Human Rights in its current form;

Change management practices, particularly in the specific industry selected;

Models of change management;

The characteristics of change agents;

Personal development and self management;

The concepts of businesses as going concerns and the profit motive;

The fundamentals of OT&CM;

A basic knowledge of South African history and the diversity of its society.

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made when identifying reasons for resistance to change and ways to overcome them and identifying ways to manage risk inherent in change management.

UNIT STANDARD CCFO WORKING

Work effectively with others as a member of a team, group organization, community when working with consultancy members and clients.

UNIT STANDARD CCFO ORGANISING

Organise and manage oneself and one's activities responsibly and effectively when implementing the characteristics and competencies of an effective change agent.

UNIT STANDARD CCFO COLLECTING

Critically collecting, evaluating and analysing information when identifying reasons for change and identifying the risks attached to organizational change.

UNIT STANDARD CCFO DEMONSTRATING

A systemic approach to the company within the context of a transforming society when seeing that unless organizations change and unless change is managed properly the organization and the change process are doomed to fail.

UNIT STANDARD ASSESSOR CRITERIA

N/A

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

N/A

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	50245	National Certificate: Maintenance Coordination	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Registered"	2010-11-11	TETA
Core	79406	National Certificate: Maintenance Coordination	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2015-06-30	MERSETA
Core	49075	National Certificate: Organisational Transformation and Change Management	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Core	49076	National Diploma: Organisational Transformation and Change Management	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Fundamental	49532	National Diploma: Clear Fermented Beverage Processing: Brewing	Level 6	NQF Level 06	Passed the End Date - Status was "Reregistered"	2023-06-30	FOODBEV
Elective	50081	Further Education and Training Certificate: Leadership Development	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	LG SETA
Elective	79886	National Certificate: Business Advising	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Elective	48874	National Certificate: Business Consulting Practice (Enterprise Resource Planning)	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Elective	50205	National Certificate: Municipal Integrated Development Planning	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	LG SETA
Elective	50060	National Certificate: Public Administration	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	PSETA
Elective	57805	National Certificate: Public Sector Employment and Skills Development Practices	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	PSETA
Elective	49419	National Diploma: Business Consulting Practice	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Elective	58309	National Diploma: Project Management	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	Amabamba Recruitment
2.	Bephaswana Skills Development (Pty) Ltd
3.	Dee's Training (PTY) LTD
4.	DM Training Consultants
5.	Edutraining Business College
6.	Faranang Marketing
7.	Fire Protection Association of Southern Africa
8.	Furniture World Training Centre
9.	Growth Management Consulting
10.	ICM t/a Institute for Career Management
11.	Inkqubeko Investment (Pty) Ltd
12.	IQ Skills Academy (PTY) LTD.
13.	Jobafrik Consulting
14.	Josmap Training Institute
15.	KOKANO PROJECTS PTY LTD
16.	Lewerb Holdings (PTY) Ltd
17.	Limadi Industrial Projects
18.	MANCOSA Pty (Ltd)
19.	Mortarboard Training Solutions
20.	MTK Corporate Solutions
21.	Nemalale Eagles Consultancy CC
22.	Neopeo Trading & Projects
23.	Networx for Career Development
24.	Nkinane Trading Enterprise
25.	Nokusho M Consulting and Trading
26.	Pebetse Training and Consulting
27.	PFIM Trading (Pty) Ltd
28.	PMA Holdings (PTY ) LTD.
29.	Progressive School of Business and Engineering (Pty)
30.	PTDEV (Pty) Ltd
31.	Reflections Development Institute
32.	Regent Business School (Pty) Ltd t/a Regent Business School
33.	Resonance Institue of Learning
34.	Siza Nesu Training and Consultants
35.	Tachfin Holdings
36.	Tasc Business Consulting and Training
37.	Tembe Service Providers
38.	Thusanang Skills & Training
39.	Tloumogale Business Development & Consulting
40.	Tshepang Consulting & Project
41.	Tshwane Training Institute (PTY) LTD.
42.	Twasa
43.	Umqondo Consultancy
44.	University of Venda
45.	Vukauzakhe Traiding Enterprise