SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply the basic principles of issue management 
SAQA US ID UNIT STANDARD TITLE
115401  Apply the basic principles of issue management 
ORIGINATOR
SGB Human Resource Management and Practices 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Human Resources 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The person credited with this Unit Standard will understand and be able to follow and apply the processes that have been put in place to manage issues arising within the project and client environments.

The qualifying learner is capable of:
  • Assisting in the identification of project related issues and following the appropriate process to register the issue.
  • Assisting a senior consultant in the resolution of the identified project issue
  • Assisting to provide constant feedback on the status of the issue resolution 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication at NQF Level 4.
  • Computer Literacy at NQF Level 3. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Assist in the identification of project related issues, following the appropriate process. 
    OUTCOME NOTES 
    Assist in the identification of project related issues, following the appropriate process to register the issue 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A list of project issues, generated during a client interaction, is produced accurately and within a specified time 

    ASSESSMENT CRITERION 2 
    The implication of issues to the project are explained verbally and in writing 

    ASSESSMENT CRITERION 3 
    An issue is registered using appropriate documentation 

    SPECIFIC OUTCOME 2 
    Assist in the resolution of the identified project issue. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The theory of issue resolution is explained clearly in an oral presentation 

    ASSESSMENT CRITERION 2 
    The methodology used in issue resolution is applied to a specific issue 

    ASSESSMENT CRITERION 3 
    Findings from workshops and client engagements aimed at resolving the identified issue are clearly recorded and presented to the senior consultant 

    SPECIFIC OUTCOME 3 
    Assist to provide constant feedback on the status of the issue resolution. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Workshops and findings with regard to the process of issue resolution are clearly documented 

    ASSESSMENT CRITERION 2 
    Feedback to the senior consultant and the client is provided in a regular and controlled manner 

    ASSESSMENT CRITERION 3 
    A resolved issue is closed off with the signoff of the senior consultant and the client 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this Unit Standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or by an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA .
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Principles of good client relations.
  • Organisational service ethics.
  • Organisational policies and procedures. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group organization, community when gathering information under the supervision of a senior consultant. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organize and critically evaluate information when gathering information and writing reports or preparing presentations. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written presentation when writing reports, giving explanations and making presentations. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Reregistered  2023-06-30  LG SETA 
    Elective  48874   National Certificate: Business Consulting Practice (Enterprise Resource Planning)  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SERVICES 
    Elective  50205   National Certificate: Municipal Integrated Development Planning  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  LG SETA 
    Elective  49419   National Diploma: Business Consulting Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A.S.A.P Training and Consulting 
    2. Afriwealth Consulting 
    3. Akadon Trading (Pty) Ltd 
    4. All Access Holdings 
    5. Amadube Investments CC 
    6. Asiphokuhle Training and Research Institute 
    7. Bantubanye Skills 
    8. CB Willemse Training 
    9. CTC College(PTY) LTD. 
    10. Dee's Training (PTY) LTD 
    11. Development Bank of Southern Africa (DBSA) 
    12. DM Training Consultants 
    13. Elective Training Institute Enterprise CC 
    14. Eskilz College (Pty) Ltd 
    15. Falcon Business Institute (PTY 
    16. Faranang Marketing 
    17. Fire Protection Association of Southern Africa 
    18. Frugatrax Consultants 
    19. Glere Skills and Consultants 
    20. GOBELA CONSULTING 
    21. Hlombe and Associates 
    22. IALE School of Advanced Learning Education 
    23. ICM t/a Institute for Career Management 
    24. Inafrica General Trading Pty LTD 
    25. Izwelethu Black Diamond 
    26. JIT Projects 
    27. Josmap Training Institute 
    28. K Shabangu FET College 
    29. LETZAA Group 
    30. Lip Holding (pty) LTD 
    31. LMMM Training and Development 
    32. Magumzane Traiding cc 
    33. Makaota Training Consultants 
    34. Makgoka Development Facilitation (PTY) Ltd. 
    35. Management College of Southern Africa (MANCOSA) 
    36. Mission Point Consulting 
    37. MJ Mafunisa Consulting (PTY) LTD 
    38. Mmalethabo Consulting 
    39. MML Consulting CC. 
    40. Mohlaje Solutions (Pty) Ltd 
    41. MTK Corporate Solutions 
    42. Networx for Career Development 
    43. Nkqubela Community Developers 
    44. Nokusho M Consulting and Trading 
    45. Outeniqua Leadership Institute 
    46. Pebetse Training and Consulting 
    47. Pioneer Business Consulting 
    48. PMA Holdings (PTY ) LTD. 
    49. Praxis Training and Consultancy 
    50. PTDEV (Pty) Ltd 
    51. Pulakgadi Training Consulting CC 
    52. Reflections Development Institute 
    53. Regent Business School (Pty) Ltd t/a Regent Business School 
    54. Resonance Institue of Learning 
    55. SIZA NESU TRAINING AND DEVELOPMENT 
    56. South African ABET Development Agency SAADA 
    57. South African Governance and Business College 
    58. South West Gauteng College - Molapo Campus 
    59. STARPLEX 408 CC 
    60. Tachfin Holdings 
    61. Talent Emporium Academy (PTY) Ltd 
    62. Tembe Service Providers 
    63. The Crimson CO CC. 
    64. Thubelihle Graduate Institute 
    65. Thuto-Boswa Education and Training Solution 
    66. Tloumogale Business Development & Consulting 
    67. Tradesman Consulting and Training Solutions 
    68. Tru-ThoughtsTrading and Projects 
    69. Tshepang Consulting & Project 
    70. Tshwane Training Institute (PTY) LTD. 
    71. Ubuqhawe Consulting (Pty) Ltd 
    72. Umfolozi FET College 
    73. Vicmat Consultants 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.