SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Support post-contract service and client follow-up 
SAQA US ID UNIT STANDARD TITLE
115396  Support post-contract service and client follow-up 
ORIGINATOR
SGB Human Resource Management and Practices 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Human Resources 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The person credited with this Unit Standard is able to support the provision of the necessary after-sales service to the client.

The qualifying learner is capable of:
  • Helping the senior consultants determine the effectiveness of the solution implemented during the consulting engagement
  • Collecting and recording data on the client's after-sales requirements, following the close-out of a consulting engagement
  • Assisting in developing an "optimising model" for the change project
  • Assisting the senior consultants in maintaining the changes implemented during the consulting engagement 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in Communication at NQF Level 4. 

    UNIT STANDARD RANGE 
    The learner will not engage in consultancy as an independent practitioner, but will do so in collaboration with, and under the guidance of, more experienced consultants. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Help the senior consultants determine the effectiveness of the implemented solution. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A relevant set of probes and questions is prepared for administration to the client 

    ASSESSMENT CRITERION 2 
    Answers and/or responses relating to the effectiveness and sustainability of the implemented changes are obtained from the client and end-users of the solution and factored into subsequent solution-related decision making 

    ASSESSMENT CRITERION 3 
    Collected data are properly recorded according to organisational policy and procedures to enable senior consultants to effect sustainable solutions 

    SPECIFIC OUTCOME 2 
    Collect and record data on the client's after-sales requirements. 
    OUTCOME RANGE 
    Following the close-out of a consulting engagement 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Appropriate information-gathering techniques and instruments are applied, in accordance with organisational procedures and policies, to ascertain the client's after-sales requirements 

    ASSESSMENT CRITERION 2 
    Data is collected and recorded to determine ongoing client needs 

    SPECIFIC OUTCOME 3 
    Assist in developing an optimising model for the change project. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Research data is analysed to determine what is needed to meet identified client needs 

    ASSESSMENT CRITERION 2 
    Appropriate logical conclusions are drawn from this analysis in consultation with senior consultants and presented in a written report 

    ASSESSMENT CRITERION 3 
    A model for optimising and sustaining the implemented change that was developed and agreed upon between consultant and client is detailed, with reasons given as to why the chosen model will be suited to the task 

    SPECIFIC OUTCOME 4 
    Assist the senior consultants in maintaining the changes. 
    OUTCOME NOTES 
    Assist the senior consultants in maintaining the changes implemented during the consulting engagement 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Assistance is provided in preparing a formal contract between client and consulting firm to enable after-sales support to be given after the close-out of the consulting engagement 

    ASSESSMENT CRITERION 2 
    The precise nature and extent of post-engagement consulting intervention(s), agreed upon between consulting firm and client in terms of the chosen optimising model, are detailed in order to facilitate implementation 

    ASSESSMENT CRITERION 3 
    Assistance is given in the performing of appropriate actions to fulfil the commitment to provide after-sales support to client, as specified by senior consultants 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Data-collection methods
  • Principles of good client relations
  • Organisational policies and procedures 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made when trying to find ways to ensure that client's needs are met when problems arise. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group organization, community when working with senior consultants to provide after-sales service 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in setting up and maintaining an up-to-date system of documentation 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organize and critically evaluate information when collecting and recording the data relevant to the client's after-sales service needs 

    UNIT STANDARD CCFO CONTRIBUTING 
    Contribute to the full personal development of the learner by doing appropriate research. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  48874   National Certificate: Business Consulting Practice (Enterprise Resource Planning)  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SERVICES 
    Elective  49419   National Diploma: Business Consulting Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.