SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Apply the Batho Pele principles to own work role and context 
SAQA US ID UNIT STANDARD TITLE
113955  Apply the Batho Pele principles to own work role and context 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 
2003-12-03  2006-11-16  SAQA 0151/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-11-16   2010-11-16  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
242860  Apply the Batho Pele principles to own work role and context  Level 3  NQF Level 03   

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for persons who work in the public sector. Persons credited with this unit standard demonstrate knowledge of the Batho Pele principles and apply them to their own roles in the service of the public.

Learners will be able to:
  • Explain how the Batho Pele principles apply to their own work roles.
  • Explain how the application of Batho Pele principles determines the way in which work is done in the public sector.
  • Identify and describe successful examples of application of Batho Pele principles in public sector contexts.
  • Explain why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this Unit standard are competent in Communication at NQF Level 2. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain how the Batho Pele principles apply to own work roles. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Batho Pele principles are explained in the context of the learner`s work situation. 

    ASSESSMENT CRITERION 2 
    2. The purposes of the Batho Pele principles are explained with examples. 

    ASSESSMENT CRITERION 3 
    3. The implications of the Batho Pele principles are identified for the climate and culture of the work place. 

    ASSESSMENT CRITERION 4 
    4. An explanation is given of how the Batho Pele principles are reflected in the way the person does their work. 

    SPECIFIC OUTCOME 2 
    Explain how the application of Batho Pele principles determines the way in which work is done. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. An explanation is given which demonstrates how the Batho Pele principles should apply to the work of the department in which the individual is employed. 

    ASSESSMENT CRITERION 2 
    2. The way in which non-application of the Batho Pele principles should be dealt with in the organisation is explained together examples of the likely consequences of the organisation`s commitment or non-commitment to their application. 

    SPECIFIC OUTCOME 3 
    Identify and describe successful examples of application of Batho Pele principles. 
    OUTCOME NOTES 
    Identify and describe successful examples of application of Batho Pele principles in public sector contexts. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. An example of the successful implementation of Batho Pele principles in a public sector context is identified and an explanation supplied of why it was successful. 

    ASSESSMENT CRITERION 2 
    2. A description is given of how each principle has been applied to the work of public servants in at least three public sector contexts. 

    SPECIFIC OUTCOME 4 
    Explain why the Batho Pele principles are so important to government. 
    OUTCOME NOTES 
    Explain why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. An explanation is given showing the constitutional importance of the Batho Pele principles to democratic practice in South Africa. 

    ASSESSMENT CRITERION 2 
    2. An indication is given of how Batho Pele principles could be applied to own department. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
  • Assessors must be registered as an Assessor with the relevant ETQA.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The Statutory Framework

    A working knowledge of: statute law affecting the provision of public sector
    services:
  • Public Finance and Management Act or the Municipal Finance Management Act
  • Preferential Procurement Act
  • Black Economic Empowerment Act
  • Labour Relations Act
  • Basic Conditions of Employment Act
  • Acts specific to the public sector organizational context of the learner

    The Organisation

    A detailed understanding of:
  • Information flows within the organisation.
  • Organisational, external agency and employee requirements for information.
  • Procedures for the security and confidentiality of information.
  • Sources of information for the resolution of discrepancies. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Learners are able to identify and solve problems using critical and creative thinking processes to achieve the objectives for the public sector of the Batho Pele principles. 

    UNIT STANDARD CCFO WORKING 
    Learners are able to work effectively with others as a member of a team, group, organization or community in accordance with the spirit of Batho Pele. 

    UNIT STANDARD CCFO ORGANISING 
    Learners are able to organize and manage themselves and their activities responsibly and effectively in order to ensure that they can respond to customers and colleagues in a manner that demonstrates the application of Batho Pele in their behaviour and attitude. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, analyse, organise and critically evaluate information relating to the application of Batho Pele in their work roles and workplace. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion to provide a responsiveness to customers and colleagues that reflects Batho Pele in action. 

    UNIT STANDARD CCFO SCIENCE 
    The learner is able to use science and technology effectively and critically to produce the responsiveness in service reflective of the Batho Pele values. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that problem-solving contexts do not exist in isolation and that both organisational and statutory requirements will be delivered most effectively in an environment reflective of Batho Pele principles. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 242860, which is "Apply the Batho Pele principles to own work role and context", level 3, 4 credits.

    Supplementary information:
  • Batho Pele principles 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57823   National Certificate: Ward Committee Governance  Level 2  NQF Level 02  Reregistered  2023-06-30  LG SETA 
    Core  48513   National Certificate: Public Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered" 
    2006-11-16  Was PSETA until Last Date for Achievement 
    Core  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Reregistered  2023-06-30  LG SETA 
    Core  57824   Further Education and Training Certificate: Public Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  PSETA 
    Core  48960   Further Education and Training Certificate: Social Security Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  HW SETA 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy CC 
    2. ABA Sebenzi 
    3. ACME Institute of Training 
    4. AFRIC POLICING INSTITUTE 
    5. African Divas 
    6. Afriwealth Consulting 
    7. AfroXpert Performance Developement cc 
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    9. Akanani Consulting (PTY) LTD 
    10. All Access Holdings 
    11. ALL CONNECTIONS 
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    13. Amabamba Recruitment 
    14. Amadube Investments CC 
    15. ARMS - Audit & Risk Management Solutions 
    16. Asiphokuhle Training and Research Institute 
    17. Attractive Softcare Application Projects cc t/a ASAP Events and Consulting 
    18. AVAX SA 481 CC. T/A Mandisa Development Services 
    19. Avenida (Pty) Ltd 
    20. Bantubanye Skills 
    21. Black Expression Consulting 
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    32. Concepts of Sustainable Management (CSM) 
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    39. DITEBOGO CONSULTANCY CC 
    40. Ditirelo Skills Development Services 
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    42. Edequette Training Institute 
    43. Eskilz College (Pty) Ltd 
    44. eThekwini Municipality - Durban 
    45. Ethembeni Multi Service Enterprise (Pty) Ltd 
    46. Excellent Minds Institute (Pty) Ltd 
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    53. Glo Leb Training & Development 
    54. Global Care Trading 100 CC 
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    59. Hadima Training Academy 
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    64. ICM t/a Institute for Career Management 
    65. IGKM Management Services (Pty) Ltd 
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    67. Iliso Investment holdings (Pty) Ltd 
    68. Inafrica General Trading Pty LTD 
    69. Inkonyane Yamaswazi Projects 
    70. Institute of Election Management South Africa 
    71. IQ Skills Academy (PTY) LTD. 
    72. Iziko Capacity Building CC. 
    73. Izwelethu Black Diamond 
    74. Jabukile Consultancy 
    75. Jabulane Training & Development 
    76. JNUTO Trading and Projects 
    77. Josmap Training Institute 
    78. July GM Holdings 
    79. K Shabangu FET College 
    80. KAGISHO BUSINESS CONCEPTS (Pty) LTD 
    81. Kairos Training College 
    82. KALIDEEN MANAGEMENT SERVICES 
    83. Kamanga Skills Projects 
    84. Kellery Projects 
    85. Kernel Management and Consulting (PTY) LTD. 
    86. Kgolo Institute 
    87. Khantsha Projects NPC 
    88. KHOSITHI TRAINING 
    89. KOKANO PROJECTS PTY LTD 
    90. KTMO Business Solutions 
    91. Kungawo Consulting Services 
    92. Kuyakhula Development Initiatives 
    93. Lamezo Investments 
    94. Leap Projects 
    95. Lewerb Holdings (PTY) Ltd 
    96. Lizwa Ntlabati Trading CC 
    97. LMMM Training and Development 
    98. Londimvelo Consultants 
    99. Mabuya Amahle Trading 
    100. Magnico Products (PTY) LTD 
    101. Magumzane Traiding cc 
    102. Mahayi HRD Services cc 
    103. Mahloko Training, Auditing Services and other Projects 
    104. Maile Consulting 
    105. Makaota Training Consultants 
    106. Makhuba Development Projects CC 
    107. Mamuhle Academy 
    108. Management College of Southern Africa (MANCOSA) 
    109. Mangalani Business Enterprises 
    110. MARS Business Consulting 
    111. Masemase Consultancy CC. 
    112. Mass Computer Training And Printers 
    113. MATEPE INVESTMENTS (PTY) LTD 
    114. Matsila Holdings 
    115. Mazasa Management Consulting CC. 
    116. Mcebo Technologies 
    117. Mega Phase Trading 
    118. Memello Trust 
    119. Menliserve 
    120. Microzone Training CC 
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    126. Mosadikago Trading Cc 
    127. Motheo Skills Entity 
    128. Mpeza Training and Development Specialist 
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    130. MUHANGWENE DEVELOPMENT ENTERPRISE 
    131. Myeza Trading Enterprise 
    132. Nemalale Eagles Consultancy CC 
    133. Networx for Career Development 
    134. Ngaphakathi Investments 
    135. NGM Skills Transfer 
    136. Nhlahle Development Agency 
    137. NJ & L Trading Enterprise CC. 
    138. Nkqubela Community Developers 
    139. Nokusho M Consulting and Trading 
    140. Nomagwanishe Investments cc 
    141. NOMAKU TRADERS CC 
    142. NS Global Academy 
    143. NTSIHLELE TRADING 
    144. Ocklan Carpe Diem Training and Capacity Building Solutions CC. 
    145. Onyx Training Support 
    146. Paseka Business Enterprise 
    147. Pebetse Training and Consulting 
    148. Philani Solutions 
    149. Pioneer Business Consulting 
    150. Pisnah 
    151. PMA Holdings (PTY ) LTD. 
    152. Poshido Training 
    153. Power Rush Trading 170 CC. 
    154. Princetop Corporative Training (Pty) Ltd 
    155. Pro Jentibus Sports Development NPC 
    156. PTDEV (Pty) Ltd 
    157. Pudi's Educational Services And Youth Development 
    158. Quick Leap Investment 
    159. Rally Business Consulting 
    160. RAMAZWI SECURITY SERVICES CC 
    161. RCG Markets 
    162. Reflections Development Institute 
    163. Regent Business School (Pty) Ltd t/a Regent Business School 
    164. RESISA LOGISTICS 
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    166. Ruthekho Training Academy 
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    168. SA Campus 
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    170. Senelo Trading CC 
    171. Silalele Consulting CC. 
    172. Sinokuhle Konke Trading Enterprise 
    173. SIZA NESU TRAINING AND DEVELOPMENT 
    174. Smart Foundation 
    175. South African ABET Development Agency SAADA 
    176. South African Governance and Business College 
    177. South West Gauteng College - Molapo Campus 
    178. SSD Consultants 
    179. STARPLEX 408 CC 
    180. Sukumamfazi Trading 
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    187. Team Dynamix 
    188. Thando Consulting Services 
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    190. The Kings Eden Business Enterprise 
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    192. Thinking Mind Trading 
    193. Thubelihle Graduate Institute 
    194. Thuto-Boswa Education and Training Solution 
    195. TJO Projects and Trading 
    196. Tloumogale Business Development & Consulting 
    197. Tovani Traiding 299 
    198. Tradesman Consulting and Training Solutions 
    199. Tshepang Consulting & Project 
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    201. Tshwane Training Institute (PTY) LTD. 
    202. Tumpu Trading and Projects 
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    205. Umqondo Consultancy 
    206. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
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    210. Vibra Skills CC. 
    211. Vicmat Consultants 
    212. Vision Africa Training Institute 
    213. VISIONARY SKILLS ACADEMY 
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    215. WEINVEST INVESTMENT CC 
    216. Ya Hina Management Consulting and projects 
    217. YAB Business Solutions (Pty)Ltd 
    218. Zag Consultants 
    219. Ziya Investment Holdings Pty Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.