SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Plan, organise and control the day-to-day administration of an office support function 
SAQA US ID UNIT STANDARD TITLE
110531  Plan, organise and control the day-to-day administration of an office support function 
ORIGINATOR
SGB Economics 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for people who are employed at a supervisory level in an office environment.

People credited with this Unit Standard are able to:
  • Analyse administrative functions and structures, and assess systems needed.
  • Research and develop plans for the establishment and improvement of administration systems.
  • Implement administrative systems.
  • Provide monitoring, control and evaluation of administration systems. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Analyse administrative functions and structures, and assess systems needed. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Organisational expectations are confirmed and aligned to policy, strategy and operational requirements. 

    ASSESSMENT CRITERION 2 
    2. Expectations and needs are assessed in relation to providing cross-functional integration and co-ordination. 

    ASSESSMENT CRITERION 3 
    3. Objectives are developed for the administration system and targets are set that are achievable and measurable. 

    ASSESSMENT CRITERION 4 
    4. Existing structures and systems are investigated and evaluated to determine the extent to which they achieve targets. 

    SPECIFIC OUTCOME 2 
    Research and develop plans for the establishment and improvement of administration systems. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The strengths and weaknesses of existing systems are analysed and incorporated into the plan. 

    ASSESSMENT CRITERION 2 
    2. Plan includes analysis for required inputs, outputs and operations. 

    ASSESSMENT CRITERION 3 
    3. Plan includes recommendations for improvements to existing systems and identifies needs, options, costs and benefits on new system. 

    ASSESSMENT CRITERION 4 
    4. Plan includes specifications of components and costs of preferred system alternatives. 

    ASSESSMENT CRITERION 5 
    5. The plan provides data, information, analysis and recommendations relevant to achieving informed decisions by personnel for approval and allocating resources for acquisition and implementation of the new system. 

    SPECIFIC OUTCOME 3 
    Implement administrative systems. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Implementation objectives are compiled in accordance with established requirements for administration systems. 

    ASSESSMENT CRITERION 2 
    2. Implementation capability is assessed and outstanding issues and needs are identified in relation to resources, systems, procedures and expertise. 

    ASSESSMENT CRITERION 3 
    3. Implementation guidelines are developed to provide information and address implementation factors and support. 

    ASSESSMENT CRITERION 4 
    4. System guidelines are tested and recommendations are made to address areas for improvement. 

    ASSESSMENT CRITERION 5 
    5. Guidelines are communicated to relevant personnel. 

    SPECIFIC OUTCOME 4 
    Provide monitoring, control and evaluation of administration systems. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Processes are implemented to audit the implementation of the administration system. 

    ASSESSMENT CRITERION 2 
    2. Monitoring, controlling and evaluation processes are established to provide input from personnel on the operation of the system, and recommendations are made to address areas for improvement. 

    ASSESSMENT CRITERION 3 
    3. Evaluation processes assess the system outcomes in relation to administration objectives and recommendations are made to address areas for improvement. 

    ASSESSMENT CRITERION 4 
    4. Evaluation processes provide factual reporting of system operations and specification of the extent of achievement of administration system objectives. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
    2. Any institution offering learning that will enable achievement of this Unit Standard or will assess this Unit Standard must be accredited as a provider with the relevant ETQ, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
    3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
    4. Therefore, anyone wishing to be assessed against this Unit Standard may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Organisational policies, procedures and systems.
  • Methods and techniques for controlling administrative functions.
  • Interpersonal skills.
  • Authorisation levels. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made by, e.g.
  • Researching and developing plans for the establishment and improvement of administration systems according to the assessment criteria for specific outcome 2

    Specific outcome:
  • Research and develop plans for the establishment and improvement of administration systems. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organization and community by, e.g.
  • Confirming organisational expectations according to assessment criterion 1.1

    Assessment criterion:
  • Organisational expectations are confirmed and aligned to policy, strategy and operational requirements.
  • Assessing expectations and needs in relation to providing cross-functional integration and co-ordination
  • Communicating guidelines to relevant personnel according to assessment criterion 3.5

    Assessment criterion:
  • Guidelines are communicated to relevant personnel. 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organize and critically evaluate information by, e.g.
  • Planning, organising and controlling the day-to-day administration of an office support function according to the assessment criteria for specific outcome 1, 2, 3 and 4

    Specific Outcome:
  • Analyse administrative functions and structures, and assess systems needed.
  • Research and develop plans for the establishment and improvement of administration systems.
  • Implement administrative systems.
  • Provide monitoring, control and evaluation of administration systems. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/ or language skills in the modes of oral and/ or written presentation by, e.g.
  • Communicating guidelines to relevant personnel according to assessment criterion 3.5

    Assessment Criteria:
  • Guidelines are communicated to relevant personnel. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49021   Further Education and Training Certificate: Debt Recovery  Level 4  NQF Level 04  Reregistered  2023-06-30  FASSET 
    Core  57612   National Certificate: Arts and Culture Enterprise  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CATHSSETA 
    Core  49336   National Certificate: Law Enforcement: Sheriffing  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SAS SETA 
    Core  97228   National Certificate: Paralegal Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  49598   National Diploma: Paralegal Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  SAS SETA 
    Core  49055   National Certificate: Foreign Economic Representation  Level 6  Level TBA: Pre-2009 was L6  Reregistered  2023-06-30  PSETA 
    Fundamental  60289   National Certificate: Community Recreation  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CATHSSETA 
    Elective  65030   National Certificate: Arts and Culture Development Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CATHSSETA 
    Elective  36438   National Certificate: Local Economic Development  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  LG SETA 
    Elective  50017   National Diploma: Club Professional Golfing  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2008-11-30  Was CATHSSETA until Last Date for Achievement 
    Elective  73209   National Diploma: Club Professional Golfing  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 2000 SIMUNYE SECURITY TRAINING ACADEMY 
    2. ADVANCED RISK SOLUTIONS 10000 (PTY) LTD 
    3. AFRIC POLICING INSTITUTE 
    4. AfroXpert Performance Developement cc 
    5. Akadon Trading (Pty) Ltd 
    6. Asiphokuhle Training and Research Institute 
    7. AVAX SA 481 CC. T/A Mandisa Development Services 
    8. Bantubanye Skills 
    9. BITLINE SA 368 CC 
    10. BOKAMOSO INSTITUTE OF SOUTH AFRICA 
    11. Bokatoka Construction and Projects 
    12. Boston City Campus (Pty) Ltd 
    13. Break The Chains Development Services 
    14. BRIGHT IDEA PROJECTS 447 PTY LTD T/A MIND -THE- GAP 
    15. CB Willemse Training 
    16. Chartall Business College 
    17. Classic Human Capital Solutions 
    18. CTC College(PTY) LTD. 
    19. Department Of Justice (head Office) 
    20. Development Bank of Southern Africa (DBSA) 
    21. Ditirelo Skills Development Services 
    22. EKURHULENI EAST TVET COLLEGE 
    23. EKURHULENI WEST TVET COLLEGE 
    24. ELASON PRO-ACTIVE SECURITY (PTY) LTD 
    25. ENGIE SECURITY SERVICES TRAINING AND DEVELOPMENT CENTRE PTY LTD 
    26. GOLDFIELDS TVET COLLEGE 
    27. HJN POLOKWANE BRANCH PTY LTD 
    28. HJN TRAINING CC 
    29. Hlombe and Associates 
    30. ICM t/a Institute for Career Management 
    31. IFIHLILE TRAINING ACADEMY GAUTENG 
    32. Ikhwezi Training Institute (Pty) Ltd 
    33. INSTITUTE FOR PROFESSIONAL LEGAL TRAINING 
    34. Josmap Training Institute 
    35. KALIDEEN MANAGEMENT SERVICES 
    36. Kgolo Institute 
    37. Lekoko Consulting (PTY) LTD 
    38. LETZAA Group 
    39. LWAZI ACADEMY OF LEARNING 
    40. Magnico Products (PTY) LTD 
    41. Management College of Southern Africa (MANCOSA) 
    42. MAS SAFE SECURITY CC 
    43. MIDRAND TRAINING ACADEMY PTY LTD 
    44. Mission Point Consulting 
    45. MML Consulting CC. 
    46. Nhlahle Development Agency 
    47. NKANGALA TVET COLLEGE 
    48. ORBIT TVET COLLEGE 
    49. OXY TRADING 735 CC 
    50. Pioneer Business Consulting 
    51. PMA Holdings (PTY ) LTD. 
    52. PTDEV (Pty) Ltd 
    53. Quick Leap Investment 
    54. RAMAZWI SECURITY SERVICES CC 
    55. Regent Business School (Pty) Ltd t/a Regent Business School 
    56. RI A LINDA SECURITY SOLUTIONS 
    57. SA LAW SCHOOL DURBAN 
    58. SA PROTECTION AND SECURITY UNIT (PTY) LTD 
    59. Senelo Trading CC 
    60. SHAMARIAH SECURITY AND TRAINING 
    61. SIYANIVIKELA SECURITY SERVICES 
    62. SIZA NESU TRAINING AND DEVELOPMENT 
    63. SNAP SOLUTIONS NETWX PTY LTD 
    64. South West Gauteng College - Molapo Campus 
    65. Success Skills Development and Training Pty Ltd 
    66. Talent Emporium Academy (PTY) Ltd 
    67. Thuto-Boswa Education and Training Solution 
    68. Tshepang Consulting & Project 
    69. Tshisimani Holdings (PTY) Ltd. 
    70. Tshwane South Public FET College - Central Office 
    71. TSHWANE SOUTH TVET COLLEGE ATTERIDGEVILLE CAMPURS 
    72. TSHWANE SOUTH TVET COLLEGE ODI CAMPUS 
    73. TSHWANE SOUTH TVET COLLEGE PRETORIA WEST CAMPUS 
    74. Umqondo Consultancy 
    75. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    76. University of Venda 
    77. VEZOKUHLE YOUTH DEVELOPMENT PROJECT 
    78. Vicmat Consultants 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.