SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Research and provide after sales service of the consulting engagement 
SAQA US ID UNIT STANDARD TITLE
119084  Research and provide after sales service of the consulting engagement 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The person credited with this unit standard is able to provide the necessary and appropriate systematic support to the client after the completion of a consulting engagement so as to ensure sustainability as well as a long-lasting client-consultant relationship.

The qualifying learner is capable of:
  • Assessing the effectiveness of the solution implemented during the consulting engagement.
  • Researching the client's requirements following the close-out of a consulting engagement.
  • Developing an "optimising model" for the change project.
  • Assisting the client in sustaining the implemented change. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this unit standard will have demonstrated competence in:
  • Communications at NQF level 4.
  • Mathematical Literacy at NQF level 4. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Assess the effectiveness of the solution implemented during the consulting engagement. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A set of probes and questions are prepared for administration to the client verbally or in written format. 

    ASSESSMENT CRITERION 2 
    Answers and/or responses relating to the effectiveness and sustainability of the implemented changes are obtained from the client and end-users of the solution and recorded in the required format. 

    ASSESSMENT CRITERION 3 
    Collected data is analysed within required timeframe in order to manage an up-to-date documentation system. 

    SPECIFIC OUTCOME 2 
    Research the client's requirements following the closeout of a consulting engagement. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Information-gathering techniques and instruments are developed and according to organisational requirements. 

    ASSESSMENT CRITERION 2 
    Information gathering is conducted in line with organisational practices. 

    ASSESSMENT CRITERION 3 
    Data is recorded in accordance with protocols. 

    SPECIFIC OUTCOME 3 
    Develop an "optimising model" for the change project. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Research data is analysed against client objectives to determine actions that are required to meet identified client needs. 

    ASSESSMENT CRITERION 2 
    Research data is interpreted to determine ongoing client needs within the required time frame. 

    ASSESSMENT CRITERION 3 
    Appropriate logical conclusions are drawn from this analysis and reported to client in required format. 

    ASSESSMENT CRITERION 4 
    A model for optimising and sustaining the implemented change is developed and agreed upon between consultant and client, in line with the service ethic espoused by the consulting firm. 

    SPECIFIC OUTCOME 4 
    Assist the client in sustaining the implemented change. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The precise nature and extent of post-engagement consulting intervention(s) are agreed upon between consultant and client in terms of the chosen "optimising model". 

    ASSESSMENT CRITERION 2 
    Agreement is documented in accordance with organisational requirements and in line with organisational standards. 

    ASSESSMENT CRITERION 3 
    A formal contract is completed in line with organisational policies and procedures. 

    ASSESSMENT CRITERION 4 
    Actions to be performed by the consultant to fulfil the commitment to provide after-sales support to client are recorded in the required format and time frames. 

    ASSESSMENT CRITERION 5 
    Actions are implemented and monitored in line the organisational practices and action plan. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA according to the policies and guidelines foe assessment and moderation of that ETQA, at its discretion, in terms of agreements reached about assessment and moderation between various ETQA (including professional bodies.) 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Data-collection methods.
  • The principles of good client relations.
  • Organisational policies and procedures (to ascertain and implement the chosen consulting model). 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems pertaining to the gathering of data, its interpretation and in the implementation of the action plan. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others gathering and evaluating information collected. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and one's activities when assisting in setting up and maintaining an up-to-date system of documentation is going to help the learner to organise and manage his or her daily workload. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information when obtaining and analysing research data correctly. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with all role players when developing the ability to work with clients to interrogate a problem, to sketch scenarios and propose (and subject to scrutiny) a number of possibly competing alternatives. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Contribute to the full personal development of each learner and the social and economic development of the society at large, by making it the underlying intention of any programme of learning to make an individual aware of the importance of being culturally and aesthetically sensitive across a range of social contexts when providing after sales services to ensure customer satisfaction. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  49419   National Diploma: Business Consulting Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 
    Elective  73129   National Diploma: Public Relations Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.