SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
SAQA US ID UNIT STANDARD TITLE
116935  Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
ORIGINATOR
SGB Computer Sciences and Information Systems 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 2  NQF Level 02  2 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7571  Demonstrate the ability to use electronic mail software to send and receive messages  Level 2  NQF Level 02  3  Complete 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who need to use electronic mail to send and receive messages either as a user of computers or as basic knowledge for a career needing this competency, like the ICT industry.

People credited with this unit standard are able to:
  • Explain legal, ethical and organisational issues in relation to the use of E-mail.
  • Work with multiple E-mail messages.
  • Manage E-mail messages.
  • Use the address book facilities of an electronic mail application.

    The performance of all elements is to a standard that allows for further learning in this area. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit standard is calculated assuming a person is competent in the following:
  • Mathematical literacy and communication skills at least at NQF level 1.
  • Use generic functions in a Graphical User Interface (GUI)-environment (ID 117902 - NQF level 1).
  • Use electronic mail to send and receive messages (ID 116945 - NQF level 2). 
    		•

    UNIT STANDARD RANGE 
  • This standard is applicable to any messaging application that runs on any Graphical User Interface(GUI) operating system.
  • Where wording are not exact for the chosen operating system, the learner can choose the equivalent item or option to demonstrate competence in the specific outcome or assessment criteria. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain legal, ethical and organisational issues in relation to the use of Email. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The implications of legislation on the use of email in an organisation are explained in terms of transmission of information via the Internet. 
    ASSESSMENT CRITERION RANGE 
    The implications of current legislation on the use of information from the internet need to be included in explanations with reference to national and international practice. At least two laws need to be included.
     

    ASSESSMENT CRITERION 2 
    Implications to an organisation of providing Email facilities to individuals in the workplace are explained, in terms of security, and virus protection. 

    ASSESSMENT CRITERION 3 
    Security considerations of using the Internet for transmitting messages are described in terms of both security and its implications to the immediate environment. 
    ASSESSMENT CRITERION RANGE 
    At least 2 of: Digital Certificate, Encryption, Viruses, Spam Filter, unsolicited mail.
     

    SPECIFIC OUTCOME 2 
    Manage E-mail messages. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Default mail folders are identified and explained in terms of their purpose. 
    ASSESSMENT CRITERION RANGE 
    Inbox (messages received), outbox (messaged to be sent), sent messages (messages that have been sent), deleted messages, drafts (messages created but not sent).
     

    ASSESSMENT CRITERION 2 
    New mail folders are created in order to organize messages in an email application. 
    ASSESSMENT CRITERION RANGE 
    Minimum of two new mail folders.
     

    ASSESSMENT CRITERION 3 
    E-mail messages are manipulated between mail folders. 
    ASSESSMENT CRITERION RANGE 
    Moved, Copied.
     

    ASSESSMENT CRITERION 4 
    E-mail messages are sorted within a mail folder. 
    ASSESSMENT CRITERION RANGE 
    By date, by sender, by subject; ascending and descending.
     

    ASSESSMENT CRITERION 5 
    The priority of an outgoing message is changed within an email application, in order to allow urgent message to be sent first. 

    SPECIFIC OUTCOME 3 
    Use the address book facilities of an electronic mail application. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Address books are identified and explained in terms of their purpose and use. 
    ASSESSMENT CRITERION RANGE 
    At least two of: global address book, personal address book, special address books.
     

    ASSESSMENT CRITERION 2 
    An address is added to and removed from a personal address book. 
    ASSESSMENT CRITERION RANGE 
    At least one of: Copied from another address book, added manually, added from an E-mail message.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programmes of education and training assessed against unit standards.

    Moderation Process:
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
  • Performance of all elements complies with the laws of the country operating in, especially with regard to copyright, privacy, health and safety, and consumer rights.
  • All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements.
  • Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (e.g. In a commercial or government organisation). 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that decisions using critical and creative thinking have been made by understanding the uses and benefits of using an Email application. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively by organizing email messages into relevant folders within an Email application. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information by receiving, analyzing, organizing and critically evaluating email messages sent and received. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion when engaging with the subject by creating and responding to Emails relevant to a specific topic. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others by using an Email application to communicate to others in various places in a wide spread area. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard has replaced 7571, which was " Demonstrate the ability to use electronic mail software to send and receive messages", Level 2, 3 Credits.

    Definitions:
  • "Internet" refers to a global network connecting millions of computers. More than 100 countries are linked into exchanges of data, news and opinions.
  • "E-Mail" and Email both refer to the same facility and are used interchangeably in this unit standard, with the same meaning.
  • "Web Browser" refers to a software application used to locate and display web pages. The two most popular browsers are Netscape Navigator and Microsoft Internet Explorer. Both of these are graphical browsers, which means that they can display graphics as well as text.

    This unit standard is not suitable for assessment by simulation.

    Common GUI functions like printing, using a pointing device and using the HELP facility are covered in a generic unit standard (ID 117902) and should be assessed as part of the mentioned standard.

    Possible laws applicable to this standard could include acts like Access to Information Acts; Copyright Acts, Constitution of the Country being assessed in.

    Abbreviations:
  • PC - Personal computer.
  • CD - Compact disk.
  • GUI - Graphical User Interface.
  • LAN - Local area network.
  • ISP - Internet Service Provider. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61755   General Education and Training Certificate: Business Practice  Level 1  NQF Level 01  Reregistered  2023-06-30  SERVICES 
    Elective  59015   National Certificate: Gas Installations  Level 2  NQF Level 02  Reregistered  2023-06-30  CHIETA 
    Elective  61929   National Certificate: Pulp and Paper Operations  Level 2  NQF Level 02  Reregistered  2023-06-30  FPMSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 2KO AFRICA 
    2. Abetech 
    3. Abongile Computer Co-operative Limited 
    4. Academy of Guilds ''design in the making'' 
    5. Academy of Training and Development 
    6. AccTech Systems (PTY)LTD 
    7. Acol Computer Training PTY LTD 
    8. Act of Grace 97 
    9. Addskills Computer Training 
    10. Afedile M Learning Centre (Pty) Ltd 
    11. Affirmations Training 
    12. All Connections cc 
    13. Amitek Business College 
    14. Anderson College (Pty) Ltd 
    15. Angie Technologies 
    16. Ankalite (Pty) Limited 
    17. APSOL cc 
    18. Arise Business Centre 
    19. Artshub Institute (Pty) Ltd 
    20. Associated Computer Solutions Pty Ltd 
    21. ATTI IT SOLUTIONS BLOEMFONTEIN 
    22. ATTI Nelspruit Pty Ltd 
    23. AUM IT Solutions 
    24. Awona Technologies cc 
    25. Bantsho Marketing & Management Strategies 
    26. Believers Care Society 
    27. Best Information Solutions 
    28. Beth Horner & Associates 
    29. Bokamoso Competence (Pty) Ltd 
    30. BOLAND COLLEGE 
    31. Bonalesedi Computer Training 
    32. Bophelo Tota ICT Driving Academy (Pty) Ltd 
    33. Boston Technology Campus (Pty) Ltd 
    34. Broadband College of Technology 
    35. Bytes People Solutions A Division of Altron TMT (Pty) Ltd 
    36. Cape Town Society for the Blind 
    37. Careers IT (Pty) Ltd 
    38. Centretech Broadcasting 
    39. Clean Heat Academy 
    40. Clisa 79 CC 
    41. Columbus Consulting Pty Ltd 
    42. Come Again Printing Services cc 
    43. Commerce and Computer College of South Africa 
    44. CompEd IT Training 
    45. Competence computer and business management 
    46. Compu Plus Training Holdings (Pty) Ltd 
    47. Computer Technology Dev Institute 
    48. Creative Minds - UPINGTON 
    49. Creative Minds Brackenfell 
    50. Creative Minds Worcester 
    51. Critical Skills Training (Pty) Ltd 
    52. CTU Training Solutions 
    53. CYBER MINDS (PTY) LIMITED 
    54. Daily Training Cc 
    55. Damelin 
    56. Damelin Correspondence College (Pty) Ltd 
    57. Dantall 
    58. Delcom Training Institute 
    59. Delight Computer Training 
    60. DIGMAC PTY LTD 
    61. Ditlotlo Trading Enterprise Cc 
    62. DVG Property (Pty)Ltd 
    63. Eagle Computer Training 
    64. Eagle High IT Training 
    65. Eastern Cape Academy of Technology 
    66. Egsibit Training and Development 
    67. Ehlanzeni TVET College 
    68. Ekasi IT Solutions CC 
    69. Ekukhanyeni Community Development Centre 
    70. Ekurhuleni Computer College 
    71. Elchees Software Solutions 
    72. Enviroparks Riverlea 
    73. EUSA COMPUTER ACCOUNTING (PTY) LTD 
    74. Fakazani Management Services 
    75. Falcon Business Institute (Pty) Ltd 
    76. False Bay College 
    77. Far North Youth Development Initiative 
    78. Far-Ahead Computer Training Centre Cc 
    79. Forek Institute of Technology (Pty) Ltd 
    80. Fort Hare Solutions (PTY) LTD 
    81. Fosuitektel Computer Training Institute 
    82. FURNITURE BEDDING UPHOLSTERY INDUSTRY BARGAINING COUNCIL 
    83. Futurekids SA (Fochville) 
    84. Futurevista cc 
    85. Gabasega Consulting and Training Centre 
    86. Gauteng Central College PTY LTD 
    87. GDE Science Education Centre 
    88. Gegana Computer Academy and Business Solutions cc 
    89. Giga Skills Training 
    90. Gijima Holdings (Pty) Ltd 
    91. Global Softech Skills Academy 
    92. Golden Step Campus (Pty) Ltd. 
    93. Hazyview Computer College 
    94. Hectic Productions cc 
    95. Hlanganani ICT (Pty) Ltd 
    96. I.C.E Computer College 
    97. iLearn Corporate Services PTY LTD 
    98. Imvana Training College 
    99. In Excess Trading 22 T/A ATTI Polokwane 
    100. Indonsa Consulting and Training cc 
    101. Infinity Deals CC 
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    103. Intec College 
    104. ISAMON VOCATIONAL COLLEGE OF EXCELLENCE 
    105. iSolve Business Solutions (Pty) Ltd 
    106. IT Certification Academy 
    107. IT Schools Innovation (Pty) Ltd 
    108. IT-HI-Q Training (PTY) Ltd 
    109. Johannesburg Institute of Engineering & Technology 
    110. John Taolo Gaetsewe Developmental Trust 
    111. Jonda Learning Academy 
    112. K & T Computer College 
    113. Kaelo Computer Training cc 
    114. Keybase Training Solutions Cc 
    115. Kezla Investments 
    116. Kgopotso Computer Training 
    117. Khuphulanani Training Institute (Pty) Ltd 
    118. Kingsway College of Computing and Business Studies Pty (Ltd) 
    119. Konani Training and Development Institute 
    120. Kondi Computer Training 
    121. Kumani Computer College 
    122. Kundi Computer Training Centre 
    123. Kwahlwa Kwasa Multimedia Centre 
    124. KWAZULU NATAL AVUXENI COMPUTER AND TRAINING CENTRE (PTY) LTD 
    125. LA Gomme Training Centre 
    126. Leading Edge Business Solutions (Pty) Ltd 
    127. Leanco Business Services & Training Centre CC 
    128. LEARNDIRECT TRAINING SOLUTIONS (PTY) LTD 
    129. Lephalale Core Skills Academy (Pty) Ltd 
    130. Lesedi Consulting 
    131. Leseding Computer Systems (Pty) Ltd 
    132. LGIT Smart Solutions 
    133. Limco Consulting and management (Pty) Ltd 
    134. Limptech Computer Training Centre 
    135. LMoss Trading cc 
    136. Loxtion Server CC 
    137. Lwazi Lwethu Training Centre and Trading Enterprise 
    138. M-cot Corporate Training 
    139. Madzahisi College 
    140. Magnifica (Pty) Ltd 
    141. Magnitude College of education 
    142. Makau Tours and Skills Development 
    143. Makhophila Business Enterprise 
    144. Malope IT Solutions 
    145. Masana Brainstorm Conferencing cc 
    146. Mass Computer Training And Printers 
    147. MasterGrade IT 
    148. Mkoneni Consulting (Pty) Ltd 
    149. Modise Computer College 
    150. Mokk Consultants Cc 
    151. Molomo wa Tau Telecommunications Centre and Academy Pty Ltd 
    152. Mosadikago Trading Cc 
    153. Mourema Computer Training Centre 
    154. MP Avuxeni Computer Academy 
    155. MPACT 
    156. Mpande Technologies cc 
    157. Mpisholo Training Solutions 
    158. Mpondo Zengwenya Trading Cc 
    159. MSC Education Holdings Pty Ltd 
    160. Mthonyama Technologies cc 
    161. National Computer College Carletonville 
    162. NCM Computer and Business Academy 
    163. Ndabezitha Life Skills Training Institute 
    164. Nebsol IT Solutions 
    165. Neftin Computers & Electronics 
    166. NET2G Technologies (Pty) Ltd t/a IT SCHOOL 
    167. NetCampus (Pty) Ltd. 
    168. New Era Computer Training Centre (Hidobyte CC) 
    169. New Link Computer Skills 
    170. Nextgen Training Solutions (Pty) Ltd 
    171. Ngubeni Corporation 
    172. Northern Computer Training Centre 
    173. Ntamunde Investment 
    174. NW Avuxeni Computer academy 
    175. Nyankwavi Inverstment 
    176. Ocule IT cc 
    177. On the Ball College Pty ltd 
    178. Options In Training (Pty) Ltd 
    179. Overcomers Training College (Pty) Ltd 
    180. Parkton College of Catering & Tourism Studies 
    181. Peritum Agri Insitute (PTY) LTD 
    182. Phokophela Investment Holdings (Pty) Ltd 
    183. Pillays Computer and Careers 
    184. Presentation Software Training 
    185. Prestige Business College 
    186. Prompt It Solutions 
    187. Protech Business and Computer College Pty Ltd. 
    188. Qhakaza Management Services 
    189. Quantum Career Development (PTY) LTD 
    190. Rainbow Nation Skills Development (Pty) Ltd. 
    191. Rand Training College 
    192. Regent-Comp 
    193. Riakona Computer Training Centre 
    194. Richfield Graduate Institute of Technology Pty Ltd 
    195. Rivoni Training N Communications 
    196. Ron and Becky Trading 
    197. Rorisang Computer (Pty) Ltd 
    198. SEBATA Institute of Consulting and Development 
    199. Sed General Trading Enterprise 
    200. SEDIBENG 
    201. Sello's Computer Institute 
    202. Setlagole Telecentre 
    203. Silulo Ulutho Technologies 
    204. SILVER SOLUTIONS CC 1360 
    205. Siyabonga Multi - Purpose Centre 
    206. Siyafunda Community Technology Centre 
    207. Software Support And Training 
    208. South Africa Advanced Skills Institute (Pty) Ltd 
    209. Southern Africa Youth Project NPC 
    210. Sovereign Skills Development Institute (Pty) 
    211. Speccon (Pty) Ltd 
    212. Springfield Training (Pty) Ltd 
    213. STAFFING DIRECT CC 
    214. Star Light Consulting 
    215. Taballos Business Services 
    216. Targagenix Training Center (Pty) Ltd 
    217. Technology Corporate Management (Pty) Ltd 
    218. Terry Computer Services cc 
    219. Tfutfukani Technology Training Centre 
    220. Thalita Koume Directions (Pty) Ltd 
    221. Thasullulo F.E.T College (Pty) Ltd 
    222. The Graduate Institute of South Africa 
    223. The Orbital ICT Centre Cc 
    224. The Ulwazi Computer Training Center 
    225. Tira Telecoms 
    226. Titan Trade Technologies (Pty) Ltd 
    227. Torque Technical Computer Training (Pty) Ltd 
    228. TSD Business Solutions 
    229. Tshedza Training Technologies (Pty) Ltd 
    230. Tshiredo Training Academy Cc 
    231. Turfloop Training Services Cc 
    232. Turnstone Trading 183 (Pty) Ltd 
    233. UBUHLE TECHNOLOGY & MULTIPURPOSE PRIMARY CO-OPERATIVE LIMITED 
    234. Umbrella Training and Development 
    235. VEB CELE & Associates (Pty) Ltd 
    236. Victory Ticket 580 cc 
    237. Virtual Afrika Business Solutions cc 
    238. Vukani Solutions 
    239. Vuthlari Marketing Consulting (PTY)LTD 
    240. Waterberg TVET College 
    241. Whispers ETD Consulting 
    242. Whitestone College 
    243. Work Skills Resources 
    244. Xtensive ICT Academy (Pty) Ltd 
    245. Xylo Trading 12 (Pty) Ltd 
    246. Y2K COLLEGE 
    247. Youmessi Trading cc 
    248. Young Angels Centre for Technology 
    249. Zealot Business College cc 
    250. Zinjiva Trading 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.