SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Plan, organise and control the day-to-day administration of an office support function 
SAQA US ID UNIT STANDARD TITLE
110531  Plan, organise and control the day-to-day administration of an office support function 
ORIGINATOR
SGB Economics 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for people who are employed at a supervisory level in an office environment.

People credited with this Unit Standard are able to:
  • Analyse administrative functions and structures, and assess systems needed.
  • Research and develop plans for the establishment and improvement of administration systems.
  • Implement administrative systems.
  • Provide monitoring, control and evaluation of administration systems. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Analyse administrative functions and structures, and assess systems needed. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Organisational expectations are confirmed and aligned to policy, strategy and operational requirements. 

    ASSESSMENT CRITERION 2 
    2. Expectations and needs are assessed in relation to providing cross-functional integration and co-ordination. 

    ASSESSMENT CRITERION 3 
    3. Objectives are developed for the administration system and targets are set that are achievable and measurable. 

    ASSESSMENT CRITERION 4 
    4. Existing structures and systems are investigated and evaluated to determine the extent to which they achieve targets. 

    SPECIFIC OUTCOME 2 
    Research and develop plans for the establishment and improvement of administration systems. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The strengths and weaknesses of existing systems are analysed and incorporated into the plan. 

    ASSESSMENT CRITERION 2 
    2. Plan includes analysis for required inputs, outputs and operations. 

    ASSESSMENT CRITERION 3 
    3. Plan includes recommendations for improvements to existing systems and identifies needs, options, costs and benefits on new system. 

    ASSESSMENT CRITERION 4 
    4. Plan includes specifications of components and costs of preferred system alternatives. 

    ASSESSMENT CRITERION 5 
    5. The plan provides data, information, analysis and recommendations relevant to achieving informed decisions by personnel for approval and allocating resources for acquisition and implementation of the new system. 

    SPECIFIC OUTCOME 3 
    Implement administrative systems. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Implementation objectives are compiled in accordance with established requirements for administration systems. 

    ASSESSMENT CRITERION 2 
    2. Implementation capability is assessed and outstanding issues and needs are identified in relation to resources, systems, procedures and expertise. 

    ASSESSMENT CRITERION 3 
    3. Implementation guidelines are developed to provide information and address implementation factors and support. 

    ASSESSMENT CRITERION 4 
    4. System guidelines are tested and recommendations are made to address areas for improvement. 

    ASSESSMENT CRITERION 5 
    5. Guidelines are communicated to relevant personnel. 

    SPECIFIC OUTCOME 4 
    Provide monitoring, control and evaluation of administration systems. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Processes are implemented to audit the implementation of the administration system. 

    ASSESSMENT CRITERION 2 
    2. Monitoring, controlling and evaluation processes are established to provide input from personnel on the operation of the system, and recommendations are made to address areas for improvement. 

    ASSESSMENT CRITERION 3 
    3. Evaluation processes assess the system outcomes in relation to administration objectives and recommendations are made to address areas for improvement. 

    ASSESSMENT CRITERION 4 
    4. Evaluation processes provide factual reporting of system operations and specification of the extent of achievement of administration system objectives. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
    2. Any institution offering learning that will enable achievement of this Unit Standard or will assess this Unit Standard must be accredited as a provider with the relevant ETQ, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
    3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
    4. Therefore, anyone wishing to be assessed against this Unit Standard may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Organisational policies, procedures and systems.
  • Methods and techniques for controlling administrative functions.
  • Interpersonal skills.
  • Authorisation levels. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made by, e.g.
  • Researching and developing plans for the establishment and improvement of administration systems according to the assessment criteria for specific outcome 2

    Specific outcome:
  • Research and develop plans for the establishment and improvement of administration systems. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organization and community by, e.g.
  • Confirming organisational expectations according to assessment criterion 1.1

    Assessment criterion:
  • Organisational expectations are confirmed and aligned to policy, strategy and operational requirements.
  • Assessing expectations and needs in relation to providing cross-functional integration and co-ordination
  • Communicating guidelines to relevant personnel according to assessment criterion 3.5

    Assessment criterion:
  • Guidelines are communicated to relevant personnel. 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organize and critically evaluate information by, e.g.
  • Planning, organising and controlling the day-to-day administration of an office support function according to the assessment criteria for specific outcome 1, 2, 3 and 4

    Specific Outcome:
  • Analyse administrative functions and structures, and assess systems needed.
  • Research and develop plans for the establishment and improvement of administration systems.
  • Implement administrative systems.
  • Provide monitoring, control and evaluation of administration systems. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/ or language skills in the modes of oral and/ or written presentation by, e.g.
  • Communicating guidelines to relevant personnel according to assessment criterion 3.5

    Assessment Criteria:
  • Guidelines are communicated to relevant personnel. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49021   Further Education and Training Certificate: Debt Recovery  Level 4  NQF Level 04  Reregistered  2023-06-30  FASSET 
    Core  57612   National Certificate: Arts and Culture Enterprise  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CATHSSETA 
    Core  49336   National Certificate: Law Enforcement: Sheriffing  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SAS SETA 
    Core  97228   National Certificate: Paralegal Practice  Level 5  NQF Level 05  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  49598   National Diploma: Paralegal Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  SAS SETA 
    Core  49055   National Certificate: Foreign Economic Representation  Level 6  Level TBA: Pre-2009 was L6  Reregistered  2023-06-30  PSETA 
    Fundamental  60289   National Certificate: Community Recreation  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CATHSSETA 
    Elective  65030   National Certificate: Arts and Culture Development Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CATHSSETA 
    Elective  36438   National Certificate: Local Economic Development  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  LG SETA 
    Elective  73209   National Diploma: Club Professional Golfing  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 
    Elective  50017   National Diploma: Club Professional Golfing  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2008-11-30  Was CATHSSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 2000 SIMUNYE SECURITY TRAINING ACADEMY 
    2. ADVANCED RISK SOLUTIONS 10000 (PTY) LTD 
    3. AFRIC POLICING INSTITUTE 
    4. AfroXpert Performance Developement cc 
    5. ARKE LEGAL ADVISORS 
    6. Asiphokuhle Training and Research Institute 
    7. AVAX SA 481 CC. T/A Mandisa Development Services 
    8. AVC Corporate Advisory Services (PTY) LTD. 
    9. Bantubanye Skills 
    10. BATES COLLEGE OF TECHNOLOGY POLOKWANE 
    11. Boikgantsho Consulting & Events 
    12. BOSTON ADMINISTRATION SERVICES BELLVILLE 
    13. BOSTON ADMINISTRATION SERVICES BENONI 
    14. BOSTON ADMINISTRATION SERVICES BLOEMFONTEIN 
    15. BOSTON ADMINISTRATION SERVICES BRAAMFONTEIN 
    16. BOSTON ADMINISTRATION SERVICES GERMISTON 
    17. BOSTON ADMINISTRATION SERVICES KEMPTON PARK 
    18. BOSTON ADMINISTRATION SERVICES KIMBERLEY 
    19. BOSTON ADMINISTRATION SERVICES KRUGERSDORP 
    20. BOSTON ADMINISTRATION SERVICES ORANGE GROVE 
    21. BOSTON ADMINISTRATION SERVICES POLOKWANE 
    22. BOSTON ADMINISTRATION SERVICES PRETORIA 
    23. BOSTON ADMINISTRATION SERVICES RICHARDS BAY 
    24. BOSTON ADMINISTRATION SERVICES ROODEPOORT 
    25. BOSTON ADMINISTRATION SERVICES SOMERSET WEST 
    26. BOSTON ADMINISTRATION SERVICES STANGER 
    27. BOSTON ADMINISTRATION SERVICES WELKOM 
    28. BOSTON ADMINISTRATION SERVICES WITBANK 
    29. Boston City Campus & Business Coll 
    30. Boston City Campus and Business College (PTY) Ltd 
    31. Break The Chains Development Services 
    32. CAPRICON TVET COLLEGE 
    33. CB Willemse Training 
    34. CENTRE FOR COMMUNITY JUSTICE AND DEVELOPMENT 
    35. Classic Human Capital Solutions 
    36. CTC College(PTY) LTD. 
    37. Development Bank of Southern Africa (DBSA) 
    38. Ditirelo Skills Development Services 
    39. Ditlou Solutions 
    40. E E L PROTECTION SERVICES 
    41. Edutraining Business College 
    42. ELASON PRO-ACTIVE SECURITY (PTY) LTD 
    43. GOBELA CONSULTING 
    44. Gotsec Skills Training 
    45. HILLCROSS BUSINESS COLLEGEPTY LTD 
    46. HJN TRAINING CC Pretoria 
    47. Hlombe and Associates 
    48. HS GLOBAL SKILLS BUSINESS SOLUTIONS 
    49. Ilinge Labantu Debt Solution 
    50. IMITHENTE DEVELOPMENT HOLDINGS 
    51. IN TOTO LEGAL AND CORPORATE SERVICES 
    52. Josmap Training Institute 
    53. JTM Empowered 
    54. JUSTICE COLLEGE 
    55. Kalideen Management 
    56. Kgolo Institute 
    57. Khula Nonke Training & Development 
    58. LEGAL EAGLES ACADEMY 
    59. Legal Expenses Insurance SA 
    60. Lekoko Consulting (PTY) LTD 
    61. M.I.C. Training and Development 
    62. Makhophila Business Enterprise 
    63. Management College of Southern Africa (MANCOSA) 
    64. Marcado Human Resources Strategies 
    65. MAS SAFE SECURITY CC 
    66. Masemase Consultancy CC. 
    67. Mgwezane Training and Events Management CC. 
    68. Miczo's Enterprise 
    69. Mission Point Consulting 
    70. MJ Mafunisa Consulting (PTY) LTD 
    71. MML Consulting CC. 
    72. Multiple Productive Management Solutions 
    73. NETWORK FOR CAREER DEVELOPMENT 
    74. Nghano Training and Development Centre 
    75. Nhlahle Development Agency 
    76. NKANGALA TRAINING CENTRE 
    77. NKANGALA TVET COLLEGE 
    78. NS Global Academy 
    79. Nsuku Management Consultants 
    80. OXY TRADING 735 CC 
    81. PanAfrican Supply Chain Academy 
    82. PHALAPHALA MANAGEMENT CONSULTING CC 
    83. Pioneer Business Consulting 
    84. PMA Holdings (PTY ) LTD. 
    85. Powernexus 
    86. PTDEV (Pty) Ltd 
    87. Quick Leap Investment 
    88. RAMAZWI SECURITY SERVICES CC 
    89. SAZM TRADING AND PROJECTS PTY LTD 
    90. Senelo Trading CC 
    91. SHEMULA TRADING ENTERPRISE 
    92. SIYANQOBA SEMINARS PTY LTD 
    93. SKIMOZ (PTY) LTD 
    94. SNAP SOLUTIONS NETWX PTY LTD 
    95. Solstice Networks CC. 
    96. SOUTH AFRICAN LAW SCHOOL 
    97. SWARANANG MANAGEMENT CONSULTING CC 
    98. Talent Emporium Academy (PTY) Ltd 
    99. THATHA ARTS 
    100. Thubelihle Graduate Institute 
    101. Thuto-Boswa Education and Training Solution 
    102. Tsebong Training Centre 
    103. Tshisimani Holdings (PTY) Ltd. 
    104. Twin Peak Technologies 
    105. Umqondo Consultancy 
    106. University of Venda 
    107. Vantage Training 
    108. Vicmat Consultants 
    109. VISHAL JUNKEEPARSAD AND COMPANY INC 
    110. Vuselela FET College - Klerksdorp Campus 
    111. W Z EVENTS AND PROJECTS MANAGEMENT 
    112. Ya Hina Management Consulting and projects 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.