SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Apply basic business concepts 
SAQA US ID UNIT STANDARD TITLE
9973  Apply basic business concepts 
ORIGINATOR
SGB Building Construction 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 12 - Physical Planning and Construction Building Construction 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The purpose of this Unit Standard is to enable learners to apply basic business principles to sell their services, manage payment processing and conduct business in an ethical, professional manner. The ability to deal with customers and their complaints is enhanced, to further ensure sustainability of the business. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
FETC NQF Level 2 literacy and numeracy competencies. 

UNIT STANDARD RANGE 
1. Ethics include fair competition, keeping promises, not partaking in bribery and corruption, confidentiality, respect for human rights, etc.

2. The selling process includes making contact, sustaining contact and closing the sale.

3. Bookkeeping includes: invoices, receipts, account reconciliations etc. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Sell services. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Business is conducted ethically. 

ASSESSMENT CRITERION 2 
2. Business is conducted professionally. 

ASSESSMENT CRITERION 3 
3. Customer needs are accurately identified. 

ASSESSMENT CRITERION 4 
4. Up to date service information is provided to potential customers. 

ASSESSMENT CRITERION 5 
5. Customer requirements are accurately documented. 

SPECIFIC OUTCOME 2 
Process payments. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Bookkeeping principles are complied with. 

ASSESSMENT CRITERION 2 
2. Tax requirements are met. 

ASSESSMENT CRITERION 3 
3. Copies of transaction records are retained and filed. 

ASSESSMENT CRITERION 4 
4. Invoices and receipts are correctly issued. 

SPECIFIC OUTCOME 3 
Deal with customers. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Customer complaints are addressed. 

ASSESSMENT CRITERION 2 
2. Follow up action plans are implemented. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Assessment of learner achievements takes place at providers accredited by CETA (RSA, 1998b) for the provision of programs that result in the outcomes specified. CETA is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Qualifying learners understand and can explain:

1. The importance of selling in terms of business and customer needs.
2. Customers as source of revenue.
3. The interrelationship between knowledge of the service/product and customer service.
4. Ethics and professionalism.
5. Customer care.
6. The selling process.
7. Bookkeeping principles.
8. Invoices, receipts and account reconciliations.
9. Debtors and creditors.
10. Tax types.
11. Percentages.
12. Invoicing and receipting. 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO IDENTIFYING 
Identify and solve problems

1. Sell services.
2. Deal with customers.
  • Customer needs are accurately identified.
  • Customer requirements are accurately documented.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 
    		•

    UNIT STANDARD CCFO WORKING 
    Work effectively with others

    1. Sell services.
    2. Process payments.
    3. Deal with customers.
  • Business is conducted ethically.
  • Business is conducted professionally.
  • Invoices and receipts are correctly issued.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 
    		•

    UNIT STANDARD CCFO ORGANISING 
    Employ self management

    1. Sell services.
  • Business is conducted ethically.
  • Business is conducted professionally. 
    		•

    UNIT STANDARD CCFO COLLECTING 
    Manage information

    1. Process payments.
  • Copies of transaction records are retained and filed.
  • Invoices and receipts are correctly issued. 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively

    1. Sell services.
    2. Process payments.
    3. Deal with customers.
  • Up to date service information is provided to potential customers.
  • Invoices and receipts are correctly issued.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 
    		•

    UNIT STANDARD CCFO SCIENCE 
    Understand Contextual world-systems

    1. Sell services.
  • Customer requirements are accurately documented. 
    		•

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate scientific and technological competence

    1. Process payments.
  • Bookkeeping principles are complied with.
  • Tax requirements are met.
  • Invoices and receipts are correctly issued. 
    		•

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  35939   National Certificate: Pulp and Paper Woodyard Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered"     		 2007-02-01  Was FPMSETA until Last Date for Achievement 
    Core  67463   Further Education and Training Certificate: Human Resources Management and Practices Support  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  20813   National Certificate: Construction Contracting  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CETA 
    Elective  60169   National Certificate: Water and Wastewater Reticulation Services  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  EWSETA 
    Elective  65409   National Certificate: Building and Civil Construction  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CETA 
    Elective  20919   National Certificate: Construction Painting  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2009-03-12  Was CETA until Last Date for Achievement 
    Elective  20814   National Certificate: Construction Plastering  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2009-03-12  Was CETA until Last Date for Achievement 
    Elective  21853   National Certificate: Construction Plumbing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2007-09-12  Was CETA until Last Date for Achievement 
    Elective  20815   National Certificate: Construction Tiling  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2009-03-12  Was CETA until Last Date for Achievement 
    Elective  48643   Further Education and Training Certificate: Chemical Pulp Manufacturing  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2007-02-11  Was FPMSETA until Last Date for Achievement 
    Elective  48644   Further Education and Training Certificate: Paper, Board or Tissue Manufacturing  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2007-02-11  Was FPMSETA until Last Date for Achievement 
    Elective  58782   Further Education and Training Certificate: Plumbing  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 4 TOPS ACADEMY 
    2. Abasizi Contractor Development Services Pty Ltd 
    3. Academy for Construction Skills (Pty) Ltd (ACS) 
    4. Africa International Training Facilities T/A AITF (BREDELL) (TP) 
    5. AFRICA SKILLS VILLAGE 
    6. Akaf Bodyguards 
    7. ALLINA FRANCIS (SA) 
    8. Better Best Agri Development 
    9. Bhekwell Group 
    10. Big Tree Group 
    11. BOLAND COLLEGE (Paarl) 
    12. Bright Storm Projects 
    13. Capricorn FET College - Central Office 
    14. CBM Training (Pty) Ltd 
    15. Certified Training Solutions (Pty) Ltd 
    16. CHILUTSI TRADING ENTERPRISE 
    17. CLEAN HEAT ENERGY SAVING SOLUTIONS (PTY) LTD 
    18. Construction Resource Development College 
    19. CSTA Training Academy 
    20. Double ST Training and Skills Development 
    21. Eastcape Training Centre 
    22. EDUCATORY ELECTRO SERVICES 
    23. Ekurhuleni Artisans and Skills Training Pty Ltd 
    24. Elangeni College for FET - Central Office 
    25. ENTELEKEY GROUP 
    26. ERGO MAPHELONG INSTITUTE (PTY) LTD 
    27. ERWAT 
    28. Goitsebasadi Construction Project 
    29. HAZYVIEW WATER SKILLS ACADEMY 
    30. Ikemeleng Training and Development Services 
    31. In Touch Community Development & Project Managers 
    32. Isivuno HR and Solutions 
    33. Leps Training Consultants 
    34. LNT Trading Enterprise 
    35. Mahumani Empowerment Servives Centre 
    36. Majuba TVET College 
    37. Masana Social Consultants cc 
    38. Mavco Engineering 
    39. Microzone Training CC 
    40. Mnambithi TVET College 
    41. MOLOKO SMALL ENTERPRISE 
    42. Moraba Training and Civil Construction (Pty) Ltd 
    43. Motheo Academy PTY LTD 
    44. MPUMALANGA REGIONAL TRAINING TRUST 
    45. MTL Training and Projects 
    46. Nkqubela Community Developers 
    47. Northlink TVET College 
    48. Novi General Services 
    49. PIONEER BUSINESS CONSULTING (PTY) LTD 
    50. Primeserv Corporate Solutions (Pty) Ltd 
    51. Protech Training (Pty) Ltd 
    52. Raubex Construction Pty (Ltd) 
    53. RESISA LOGISTICS (Ltd) Pty 
    54. RUTHEKHO TRAINING ACADEMY (PTY) LTD 
    55. Sakhisizwe Development Training 
    56. Schoolboy Training Centre 
    57. SEANEGO INTERGRATED NATURAL RESOURCES MANAGEMENT 
    58. SEDA Construction Incubator Trust 
    59. Sheq and Environmental Projects 
    60. Sonani Training and Communications 
    61. THOBOLOGO TRAINING & EDUCATION GROUP 
    62. Tjeka Training Matters Pty Ltd 
    63. Tovani Traiding 299 
    64. Tshwane North College for FET - Central Office 
    65. TSK Projects(PTY)LTD 
    66. Umfolozi FET College 
    67. URSIVOX (PTY) LTD 
    68. West Coast TVET College 
    69. Zama Training & Development cc 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.