SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Communicate verbally and non-verbally in the workplace 
SAQA US ID UNIT STANDARD TITLE
9960  Communicate verbally and non-verbally in the workplace 
ORIGINATOR
SGB Building Construction 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 12 - Physical Planning and Construction Building Construction 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The purpose of this Unit Standard is to enable construction plumbers to communicate effectively with clients, suppliers, colleagues, and subordinates, using both verbal and written communication methods. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
FETC NQF Level 2 literacy and numeracy competencies. 

UNIT STANDARD RANGE 
1. Potential barriers to communication include cultural differences, word choice, voice modulation, language differences, not listening actively, etc.

2. Communication includes verbally face-to-face, telephonic, written letter, facsimile, etc. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Select method of communication. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. The communication method selected is appropriate for the target audience. 

ASSESSMENT CRITERION 2 
2. Barriers of communication are overcome. 

SPECIFIC OUTCOME 2 
Communicate with subordinates. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Information is gathered from subordinates. 

ASSESSMENT CRITERION 2 
2. Instructions are given. 

ASSESSMENT CRITERION 3 
3. Feedback is received to confirm the effectiveness of the communication. 

SPECIFIC OUTCOME 3 
Communicate with clients. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Requests for information are made. 

ASSESSMENT CRITERION 2 
2. Confirmation of instructions is written. 

ASSESSMENT CRITERION 3 
3. Information is given in the prescribed format. 

ASSESSMENT CRITERION 4 
4. A conversation is engaged in to its logical conclusion. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Assessment of learner achievements takes place at providers accredited by CETA (RSA, 1998b) for the provision of programs that result in the outcomes specified for the Certificate for Construction artisans. CETA is responsible for moderation of learner achievements of learners who meet the requirements of this qualification. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Qualifying learners understand and can explain:

1. Various ways of communicating verbally and non-verbally
2. Communication as a two-way process
3. Barriers to communication
4. Greetings and leave taking conventions
5. The required formats for written communication; including - letters, instructions, and requests for information. 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO IDENTIFYING 
Identify and solve problems - refer to the following assessment criteria:
  • Barriers of communication are overcome. 
    		•

    UNIT STANDARD CCFO WORKING 
    Work effectively with others - refer to all assessment criteria. 

    UNIT STANDARD CCFO ORGANISING 
    Employ self-management - refer to the following assessment criteria:
  • Information is given in the prescribed format.
  • Instructions are given. 
    		•

    UNIT STANDARD CCFO COLLECTING 
    Manage information - refer to the following assessment criteria:
  • The communication method selected is appropriate for the target audience. 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively - refer to all assessment criteria. 

    UNIT STANDARD CCFO SCIENCE 
    Demonstrate scientific and technological competence - refer to the following assessment criteria:
  • Information is given in the prescribed format.
  • The communication method selected is appropriate for the target audience. 
    		•

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand contextual world-systems - refer to the following assessment criteria:
  • The communication method selected is appropriate for the target audience.
  • Barriers of communication are overcome.
  • A conversation is engaged in to its logical conclusion. 
    		•

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Fundamental  24273   National Certificate: Community House Building  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Fundamental  49022   National Certificate: Floor Covering Installation  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Fundamental  48864   National Certificate: Auctioneering Support  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2011-02-16  Was SERVICES until Last Date for Achievement 
    Fundamental  67465   National Certificate: Business Administration Services  Level 3  NQF Level 03  Reregistered  2023-07-30  As per Learning Programmes recorded against this Qual 
    Fundamental  20815   National Certificate: Construction Tiling  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2009-03-12  Was CETA until Last Date for Achievement 
    Fundamental  22440   National Certificate: Customs Clearing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2008-09-13  Was TETA until Last Date for Achievement 
    Fundamental  20419   National Certificate: Electrical Engineering  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered"     		 2004-02-10  Was EWSETA until Last Date for Achievement 
    Fundamental  22442   National Certificate: Freight Forwarding  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2008-09-13  TETA 
    Fundamental  23453   National Certificate: Micro Finance  Level 3  NQF Level 03  Reregistered  2023-06-30  BANKSETA 
    Fundamental  60650   Professional Qualification: Business Administration  Level 3  NQF Level 03  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  23433   Further Education and Training Certificate: Micro Finance  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  BANKSETA 
    Fundamental  23259   National Certificate: Industrial Rubber Manufacturing: Mixing OR Extruding OR Moulding OR Calendaring  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  MERSETA 
    Elective  20919   National Certificate: Construction Painting  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2009-03-12  Was CETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 17 Shaft Training 
    2. AAR Trading and Projects (Pty) Ltd 
    3. Abakholwe Community Developers (Pty) Ltd 
    4. Aldabri 106 Institute for Quality Pty Ltd 
    5. Amandla Obunye Training Academy 
    6. Amber Tower Training 
    7. Artisan Development Academy 
    8. Assured Vocational Skills Institute 
    9. Aveng Grinaker -LTA Civil Engineering 
    10. Better Best Agri Development 
    11. Blacken Security Services 
    12. Bokgoni Training And Development 
    13. BOLAND COLLEGE (Paarl) 
    14. Builders Training Centre 
    15. Buna Construction And Projects 
    16. Capricorn FET College - Central Office 
    17. CBM TRAINING PTY LTD 
    18. Centre For Economic Participation 
    19. Chartall Business College 
    20. CLEAN HEAT ENERGY SAVING SOLUTIONS (PTY) LTD 
    21. Coega Development Corporation (Pty) Ltd 
    22. College of Cape Town (City Campus) 
    23. Compuscan Academy 
    24. Construction Resource Development College 
    25. DESTO PTY LTD 
    26. Eastcape Training Centre 
    27. EDUCATORY ELECTRO SERVICES 
    28. Edzani Community Development and Consultancy 
    29. Ekurhuleni Artisans and Skills Training Pty Ltd 
    30. Ekurhuleni East College For TVET 
    31. Elangeni College for FET - Central Office 
    32. Ergo-Maphelong Institute 
    33. Esayidi TVET College 
    34. ETS Emergency Training Solutions (PTY) LTD 
    35. False Bay College 
    36. FBT Consultants CC 
    37. Felix Risk Training Consultants 
    38. Flock Management Services 
    39. Forek Institute of Technology 
    40. Fungi Business Consulting (Pty) Ltd 
    41. Furniture World Training Centre 
    42. Gabasega Consulting and Training Centre 
    43. Gert Sibande TVET College 
    44. Godisang Development 
    45. Goitsebasadi Construction Project 
    46. Goldfields FET College 
    47. GREATER ELDOS IMAGES OF PEACE 
    48. Hlaniki Investment Holdings 
    49. Ikasa Consultancy Enterprise 
    50. Ikhwezi Training Institute (Pty) Ltd 
    51. ILUBALETHU PROJECTS 
    52. In Excess Traiding 22 (Pty) ltd 
    53. In Touch Community Development & Project Managers 
    54. INSIMBI SECURITY TRAINING CENTRE 
    55. Jewel Training Solutions 
    56. Josmap Training Institute 
    57. Jumpstart Your Career 
    58. K2020192300 (South Africa) (Pty) Ltd 
    59. Kagano Consulting Services 
    60. Kamofatso Construction and Academy 
    61. Keewave Trading 403 
    62. KIM People Development 
    63. KING HINTSA TVET College 
    64. L S Nkosi CC 
    65. LFS Learning Solutions (Pty) Ltd 
    66. Macsen Construction & Projects 
    67. Maesela Phaladi Investment and Construction PTY LTD 
    68. Mahumani Empowerment Servives Centre 
    69. Majuba TVET College 
    70. Makwedeng Training 
    71. Mangaung Artisan Developers and Projects 
    72. MAT 007 (PTY) LTD 
    73. Mnambithi TVET College 
    74. MOGOLO ACADEMY - ENKELBULT 
    75. Mopani South East FET College - Central Office 
    76. Motheo TVET College 
    77. Mothusi Management Consultants 
    78. Mpilende Training and Technology Solutions 
    79. MPUMALANGA REGIONAL TRAINING TRUST 
    80. Mthoms Trading 
    81. Namuntlha Training and Development (Pty)Ltd 
    82. National African Federated Building Industry 
    83. Ndiwatendi General Enterprise (PTY) Ltd 
    84. NEMJA SECURITY AND PROJECTS CC 
    85. Newdeal credit Bereaux Solutions and Trainings 
    86. Nkomaba Trading and Projects 
    87. Nokuthula Dube & Associates 
    88. Nomagwanishe Investments cc 
    89. NOMAKU TRADERS CC 
    90. NOMASOJABULA TRAINING CENTRE 
    91. Northern Cape Rural TVET College 
    92. Northlink TVET College 
    93. Novi General Services 
    94. NSINGWENI CONSULTING (PTY) LTD 
    95. Octopus Training Solutions 
    96. Othandweni Training Centre 
    97. PALABORA FOUNDATION 
    98. Palale Construction and Projects 
    99. Pat Sesfikile Trading CC 
    100. Perfect Solution Project and Consultancy 
    101. PMA Holdings (PTY ) LTD. 
    102. PRIMESERV CORPORATE SOLUTIONS PTY LTD T/A PRIMESERV HR SOLUTIONS 
    103. PROMINENT EMZANSI PROJECTS 
    104. Protech Training (Pty) Ltd 
    105. PTS College 
    106. Qualfurn Training & Projects (Pty) Ltd 
    107. RCS Academy 
    108. Reata Services (Pty) Ltd 
    109. Reflections Development Institute 
    110. Riaphathutshedza (PTY) LTD 
    111. RUDO CONSULTING cc 
    112. Rural Development Trust 
    113. SA Maritime School and Transport College 
    114. Sakhisizwe Development Training 
    115. Sejamo Construction and Training 
    116. Sekhukhune District Municipality EMS Training Academy 
    117. SESANA PROJECTS 
    118. SETHIKE TRADING 
    119. SISHEN IRON ORE COMPANY (PTY) LTD 
    120. Sivile Housing Association RSA 
    121. SIYAFUNDA BUSINESS SYSTEM 
    122. Somvi General Services 
    123. SOUTH AFRICAN RESERVE BANK JOHANNESBURG 
    124. Sphola Consulting CC 
    125. St Anthonys Education Centre 
    126. STEP AHEAD BUSINESS TRAINING 
    127. STEVENEL TRAINING CONSTRUCTION AND CIVIL 
    128. Thabomeleng 
    129. Thaleba Promotions and Events Management 
    130. Thekweni TVET College 
    131. Thembifundo Ikusasa Lakho 
    132. Tirisano Ya Bakwena Consultants CC 
    133. Tius Consultants 
    134. Tlhogi''s Consulting and Projects 
    135. Tommy Phiri Labour Relations and Training Services 
    136. Tovani Traiding 299 
    137. Training Force (Pty) Ltd 
    138. TSEBO SECHABA CONSULTING 
    139. Tshwane North College for FET - Central Office 
    140. TSK Projects 
    141. Ubucubu Home Industries 
    142. UCS Education and Training Services (Pty) Ltd 
    143. Umfolozi FET College 
    144. Umgungundlovu FET College 
    145. Vhutshavhelo Development Forum 
    146. Vizz Tech Printers 
    147. VSL GENERAL TRADING CC 
    148. Vuselela TVET College 
    149. WAL TRAINING 
    150. Welltec Academy (Pty) LTD 
    151. West Coast TVET College 
    152. Zama Training & Developments 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.