SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Communicate verbally and non-verbally in the workplace 
SAQA US ID UNIT STANDARD TITLE
9960  Communicate verbally and non-verbally in the workplace 
ORIGINATOR
SGB Building Construction 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 12 - Physical Planning and Construction Building Construction 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The purpose of this Unit Standard is to enable construction plumbers to communicate effectively with clients, suppliers, colleagues, and subordinates, using both verbal and written communication methods. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
FETC NQF Level 2 literacy and numeracy competencies. 

UNIT STANDARD RANGE 
1. Potential barriers to communication include cultural differences, word choice, voice modulation, language differences, not listening actively, etc.

2. Communication includes verbally face-to-face, telephonic, written letter, facsimile, etc. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Select method of communication. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The communication method selected is appropriate for the target audience. 

ASSESSMENT CRITERION 2 
2. Barriers of communication are overcome. 

SPECIFIC OUTCOME 2 
Communicate with subordinates. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Information is gathered from subordinates. 

ASSESSMENT CRITERION 2 
2. Instructions are given. 

ASSESSMENT CRITERION 3 
3. Feedback is received to confirm the effectiveness of the communication. 

SPECIFIC OUTCOME 3 
Communicate with clients. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Requests for information are made. 

ASSESSMENT CRITERION 2 
2. Confirmation of instructions is written. 

ASSESSMENT CRITERION 3 
3. Information is given in the prescribed format. 

ASSESSMENT CRITERION 4 
4. A conversation is engaged in to its logical conclusion. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Assessment of learner achievements takes place at providers accredited by CETA (RSA, 1998b) for the provision of programs that result in the outcomes specified for the Certificate for Construction artisans. CETA is responsible for moderation of learner achievements of learners who meet the requirements of this qualification. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Qualifying learners understand and can explain:

1. Various ways of communicating verbally and non-verbally
2. Communication as a two-way process
3. Barriers to communication
4. Greetings and leave taking conventions
5. The required formats for written communication; including - letters, instructions, and requests for information. 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO IDENTIFYING 
Identify and solve problems - refer to the following assessment criteria:
  • Barriers of communication are overcome. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others - refer to all assessment criteria. 

    UNIT STANDARD CCFO ORGANISING 
    Employ self-management - refer to the following assessment criteria:
  • Information is given in the prescribed format.
  • Instructions are given. 

  • UNIT STANDARD CCFO COLLECTING 
    Manage information - refer to the following assessment criteria:
  • The communication method selected is appropriate for the target audience. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively - refer to all assessment criteria. 

    UNIT STANDARD CCFO SCIENCE 
    Demonstrate scientific and technological competence - refer to the following assessment criteria:
  • Information is given in the prescribed format.
  • The communication method selected is appropriate for the target audience. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Understand contextual world-systems - refer to the following assessment criteria:
  • The communication method selected is appropriate for the target audience.
  • Barriers of communication are overcome.
  • A conversation is engaged in to its logical conclusion. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Fundamental  24273   National Certificate: Community House Building  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  CETA 
    Fundamental  49022   National Certificate: Floor Covering Installation  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  CETA 
    Fundamental  48864   National Certificate: Auctioneering Support  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2011-02-16  Was SERVICES until Last Date for Achievement 
    Fundamental  67465   National Certificate: Business Administration Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2023-07-30  As per Learning Programmes recorded against this Qual 
    Fundamental  20815   National Certificate: Construction Tiling  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2009-03-12  Was CETA until Last Date for Achievement 
    Fundamental  22440   National Certificate: Customs Clearing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2008-09-13  Was TETA until Last Date for Achievement 
    Fundamental  20419   National Certificate: Electrical Engineering  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered" 
    2004-02-10  Was EWSETA until Last Date for Achievement 
    Fundamental  22442   National Certificate: Freight Forwarding  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2008-09-13  TETA 
    Fundamental  23453   National Certificate: Micro Finance  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  BANKSETA 
    Fundamental  60650   Professional Qualification: Business Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  23433   Further Education and Training Certificate: Micro Finance  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  BANKSETA 
    Fundamental  23259   National Certificate: Industrial Rubber Manufacturing: Mixing OR Extruding OR Moulding OR Calendaring  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  MERSETA 
    Elective  20919   National Certificate: Construction Painting  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2009-03-12  Was CETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. AAR Trading and Projects (Pty) Ltd 
    2. African Global Skills Academy 
    3. ALLINA FRANCIS (SA) 
    4. Amandla Obunye Training Academy 
    5. Artisan Development Academy 
    6. Assured Vocational Skills Institute 
    7. Aubrey Nyiko Business Enterprise cc 
    8. Aveng Grinaker -LTA Civil Engineering 
    9. Better Best Agri Development 
    10. BOLAND COLLEGE (Paarl) 
    11. Bright Storm Projects 
    12. Business Skills Institute (Pty) Ltd 
    13. Capricorn FET College - Central Office 
    14. CBM Training (Pty) Ltd 
    15. Chartall Business College 
    16. CLEAN HEAT ENERGY SAVING SOLUTIONS (PTY) LTD 
    17. Construction Resource Development College 
    18. DC Academy 
    19. EASTC Technocentric Varsity Pty Ltd 
    20. Eden Island Trading 632 
    21. EDUCATORY ELECTRO SERVICES 
    22. Edzani Community Development and Consultancy 
    23. Ekurhuleni East College For TVET 
    24. Elangeni College for FET - Central Office 
    25. Esayidi TVET College 
    26. Fachs Business Consulting and Training 
    27. FBT Consultants CC 
    28. Felix Risk Training Consultants 
    29. Fungi Business Consulting (Pty) Ltd 
    30. Gauteng City College 
    31. Get Ready information Services 
    32. Gigimo Tourism Academy 
    33. Goitsebasadi Construction Project 
    34. Goldfields FET College 
    35. GONNAFELA LETLOLE ACADEMY 
    36. In Touch Community Development & Project Managers 
    37. Josmap Training Institute 
    38. Jumpstart Training Institute 
    39. Jumpstart Your Career 
    40. Junto Group Pty Ltd 
    41. Legal Practice Academy 
    42. Lithala Financial Education NPC 
    43. Madzahisi College 
    44. Mahumani Empowerment Servives Centre 
    45. Majuba TVET College 
    46. MAKHENSA GLOBAL ICT SERVICES 
    47. Makwedeng Training 
    48. MAT 007 (PTY) LTD 
    49. Matibidi Raphela Investments (Pty) LTD 
    50. Mavco Engineering 
    51. Milzet Holdings 
    52. Mnambithi TVET College 
    53. Motheo Academy PTY LTD 
    54. Motheo TVET College 
    55. MPUMALANGA REGIONAL TRAINING TRUST 
    56. Mthoms Trading 
    57. Namuntlha Training and Development (Pty)Ltd 
    58. National African Federated Building Industry 
    59. NEW GENERATION COMMUNITY DEVELOPMENT 
    60. NOMAKU TRADERS CC 
    61. Northlink TVET College 
    62. Novi General Services 
    63. Octomate Education Pty Ltd 
    64. Octopus Business Solutions 
    65. Othandweni Training Centre 
    66. P & F Business Enterprise 
    67. PALABORA FOUNDATION 
    68. PALALE INDUSTRIES 
    69. Pat Sesfikile Trading CC 
    70. Primeserv Corporate Solutions (Pty) Ltd 
    71. Protech Training (Pty) Ltd 
    72. Qualfurn Training & Projects (Pty) Ltd 
    73. Reflections Development Institute 
    74. RIAPHATHUTSHEDZA 
    75. RUDO CONSULTING cc 
    76. RUTHEKHO TRAINING ACADEMY (PTY) LTD 
    77. SA Maritime School and Transport College 
    78. Sakhisizwe Development Training 
    79. Simba Skills Consultants 
    80. Sinovuyolethu Trading (Pty) Ltd 
    81. Somvi General Services 
    82. Sphola Consulting CC 
    83. St Anthonys Education Centre 
    84. Thabomeleng 
    85. Thembifundo Ikusasa Lakho 
    86. Tlhogi''s Consulting and Projects 
    87. Tommy Phiri Labour Relations and Training Services 
    88. Tovani Traiding 299 
    89. Training Force (Pty) Ltd 
    90. TSEBO SECHABA CONSULTING 
    91. Tshirologo Disability Training Services Pty Ltd 
    92. Tshwane North College for FET - Central Office 
    93. TSK Projects(PTY)LTD 
    94. Umfolozi FET College 
    95. Umgungundlovu FET College 
    96. Vizz Tech Printers 
    97. VSL GENERAL TRADING CC 
    98. Vuselela TVET College 
    99. WAL TRAINING 
    100. West Coast TVET College 
    101. Zama Training & Development cc 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.