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All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
| SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
| REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: |
| Communicate verbally and non-verbally in the workplace |
| SAQA US ID | UNIT STANDARD TITLE | |||
| 9960 | Communicate verbally and non-verbally in the workplace | |||
| ORIGINATOR | ||||
| SGB Building Construction | ||||
| PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | ||||
| - | ||||
| FIELD | SUBFIELD | |||
| Field 12 - Physical Planning and Construction | Building Construction | |||
| ABET BAND | UNIT STANDARD TYPE | PRE-2009 NQF LEVEL | NQF LEVEL | CREDITS |
| Undefined | Regular | Level 3 | NQF Level 03 | 8 |
| REGISTRATION STATUS | REGISTRATION START DATE | REGISTRATION END DATE | SAQA DECISION NUMBER | |
|
Passed the End Date - Status was "Reregistered" |
2018-07-01 | 2023-06-30 | SAQA 06120/18 | |
| LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
| 2026-06-30 | 2029-06-30 | |||
| In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This unit standard does not replace any other unit standard and is not replaced by any other unit standard. |
| PURPOSE OF THE UNIT STANDARD |
| The purpose of this Unit Standard is to enable construction plumbers to communicate effectively with clients, suppliers, colleagues, and subordinates, using both verbal and written communication methods. |
| LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
| FETC NQF Level 2 literacy and numeracy competencies. |
| UNIT STANDARD RANGE |
| 1. Potential barriers to communication include cultural differences, word choice, voice modulation, language differences, not listening actively, etc.
2. Communication includes verbally face-to-face, telephonic, written letter, facsimile, etc. |
| Specific Outcomes and Assessment Criteria: |
| SPECIFIC OUTCOME 1 |
| Select method of communication. |
ASSESSMENT CRITERIA |
| ASSESSMENT CRITERION 1 |
| 1. The communication method selected is appropriate for the target audience. |
| ASSESSMENT CRITERION 2 |
| 2. Barriers of communication are overcome. |
| SPECIFIC OUTCOME 2 |
| Communicate with subordinates. |
ASSESSMENT CRITERIA |
| ASSESSMENT CRITERION 1 |
| 1. Information is gathered from subordinates. |
| ASSESSMENT CRITERION 2 |
| 2. Instructions are given. |
| ASSESSMENT CRITERION 3 |
| 3. Feedback is received to confirm the effectiveness of the communication. |
| SPECIFIC OUTCOME 3 |
| Communicate with clients. |
ASSESSMENT CRITERIA |
| ASSESSMENT CRITERION 1 |
| 1. Requests for information are made. |
| ASSESSMENT CRITERION 2 |
| 2. Confirmation of instructions is written. |
| ASSESSMENT CRITERION 3 |
| 3. Information is given in the prescribed format. |
| ASSESSMENT CRITERION 4 |
| 4. A conversation is engaged in to its logical conclusion. |
| UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS |
| Assessment of learner achievements takes place at providers accredited by CETA (RSA, 1998b) for the provision of programs that result in the outcomes specified for the Certificate for Construction artisans. CETA is responsible for moderation of learner achievements of learners who meet the requirements of this qualification. |
| UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE |
| Qualifying learners understand and can explain:
1. Various ways of communicating verbally and non-verbally 2. Communication as a two-way process 3. Barriers to communication 4. Greetings and leave taking conventions 5. The required formats for written communication; including - letters, instructions, and requests for information. |
| Critical Cross-field Outcomes (CCFO): |
| UNIT STANDARD CCFO IDENTIFYING |
| Identify and solve problems - refer to the following assessment criteria:
|
| UNIT STANDARD CCFO WORKING |
| Work effectively with others - refer to all assessment criteria. |
| UNIT STANDARD CCFO ORGANISING |
| Employ self-management - refer to the following assessment criteria:
|
| UNIT STANDARD CCFO COLLECTING |
| Manage information - refer to the following assessment criteria:
|
| UNIT STANDARD CCFO COMMUNICATING |
| Communicate effectively - refer to all assessment criteria. |
| UNIT STANDARD CCFO SCIENCE |
| Demonstrate scientific and technological competence - refer to the following assessment criteria:
|
| UNIT STANDARD CCFO DEMONSTRATING |
| Understand contextual world-systems - refer to the following assessment criteria:
|
REREGISTRATION HISTORY |
| As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. |
| QUALIFICATIONS UTILISING THIS UNIT STANDARD: |
| ID | QUALIFICATION TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | STATUS | END DATE | PRIMARY OR DELEGATED QA FUNCTIONARY | |
| Fundamental | 24273 | National Certificate: Community House Building | Level 2 | NQF Level 02 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CETA |
| Fundamental | 49022 | National Certificate: Floor Covering Installation | Level 2 | NQF Level 02 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CETA |
| Fundamental | 48864 | National Certificate: Auctioneering Support | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2011-02-16 | Was SERVICES until Last Date for Achievement |
| Fundamental | 67465 | National Certificate: Business Administration Services | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-07-30 | As per Learning Programmes recorded against this Qual |
| Fundamental | 20815 | National Certificate: Construction Tiling | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2009-03-12 | Was CETA until Last Date for Achievement |
| Fundamental | 22440 | National Certificate: Customs Clearing | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2008-09-13 | Was TETA until Last Date for Achievement |
| Fundamental | 20419 | National Certificate: Electrical Engineering | Level 3 | NQF Level 03 | Passed the End Date - Status was "Registered" |
2004-02-10 | Was EWSETA until Last Date for Achievement |
| Fundamental | 22442 | National Certificate: Freight Forwarding | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2008-09-13 | TETA |
| Fundamental | 23453 | National Certificate: Micro Finance | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | BANKSETA |
| Fundamental | 60650 | Professional Qualification: Business Administration | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | As per Learning Programmes recorded against this Qual |
| Fundamental | 23433 | Further Education and Training Certificate: Micro Finance | Level 4 | Level TBA: Pre-2009 was L4 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | BANKSETA |
| Fundamental | 23259 | National Certificate: Industrial Rubber Manufacturing: Mixing OR Extruding OR Moulding OR Calendaring | Level 4 | Level TBA: Pre-2009 was L4 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | MERSETA |
| Elective | 20919 | National Certificate: Construction Painting | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2009-03-12 | Was CETA until Last Date for Achievement |
| PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: |
| This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
| 1. | AAR Trading and Projects (Pty) Ltd |
| 2. | Aldabri 106 Institute for Quality Pty Ltd |
| 3. | ALLINA FRANCIS (SA) |
| 4. | Assured Vocational Skills Institute (Pty) Ltd |
| 5. | Aubrey Nyiko Business Enterprise cc |
| 6. | Aveng Grinaker -LTA Civil Engineering |
| 7. | Better Best Agri Development |
| 8. | BOLAND COLLEGE (Paarl) |
| 9. | Bright Storm Projects |
| 10. | Capricorn FET College - Central Office |
| 11. | CBM Training (Pty) Ltd |
| 12. | CLEAN HEAT ENERGY SAVING SOLUTIONS (PTY) LTD |
| 13. | Construction Resource Development College |
| 14. | DC Academy |
| 15. | Eastcape Training Centre |
| 16. | EDUCATORY ELECTRO SERVICES |
| 17. | Ekurhuleni Artisans and Skills Training Pty Ltd |
| 18. | Ekurhuleni East College For TVET |
| 19. | Elangeni College for FET - Central Office |
| 20. | Esayidi TVET College |
| 21. | Fachs Business Consulting and Training |
| 22. | FBT Consultants CC |
| 23. | Get Ready information Services |
| 24. | Gigimo Tourism Academy |
| 25. | Goitsebasadi Construction Project |
| 26. | Goldfields FET College |
| 27. | In Touch Community Development & Project Managers |
| 28. | Jumpstart Training Institute |
| 29. | Khanyisa Business and Management Consultancy |
| 30. | Madzahisi College |
| 31. | Mahumani Empowerment Servives Centre |
| 32. | Majuba TVET College |
| 33. | MAKHENSA GLOBAL ICT SERVICES |
| 34. | Makwedeng Training |
| 35. | MAT 007 (PTY) LTD |
| 36. | Matibidi Raphela Investments (Pty) LTD |
| 37. | Mavco Engineering |
| 38. | Milzet Holdings |
| 39. | Mnambithi TVET College |
| 40. | Motheo Academy PTY LTD |
| 41. | Motheo TVET College |
| 42. | MPUMALANGA REGIONAL TRAINING TRUST |
| 43. | Namuntlha Training and Development (Pty)Ltd |
| 44. | National African Federated Building Industry |
| 45. | NEW GENERATION COMMUNITY DEVELOPMENT |
| 46. | Northlink TVET College |
| 47. | Novi General Services |
| 48. | Octomate Education Pty Ltd |
| 49. | Othandweni Training Centre |
| 50. | PALABORA FOUNDATION |
| 51. | Primeserv Corporate Solutions (Pty) Ltd |
| 52. | Protech Training (Pty) Ltd |
| 53. | Reflections Development Institute |
| 54. | RIAPHATHUTSHEDZA |
| 55. | RUDO CONSULTING cc |
| 56. | RUTHEKHO TRAINING ACADEMY (PTY) LTD |
| 57. | SA Maritime School and Transport College |
| 58. | Sakhisizwe Development Training |
| 59. | Sinovuyolethu Trading (Pty) Ltd |
| 60. | Somvi General Services |
| 61. | St Anthonys Education Centre |
| 62. | Thabomeleng |
| 63. | Tovani Traiding 299 |
| 64. | Training Force (Pty) Ltd |
| 65. | Tshirologo Disability Training Services Pty Ltd |
| 66. | Tshwane North College for FET - Central Office |
| 67. | TSK Projects(PTY)LTD |
| 68. | Umfolozi FET College |
| 69. | VSL GENERAL TRADING CC |
| 70. | Vuselela TVET College |
| 71. | West Coast TVET College |
| 72. | Zama Training & Development cc |
| All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |