SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Communicate with clients 
SAQA US ID UNIT STANDARD TITLE
9528  Communicate with clients 
ORIGINATOR
SGB Air-conditioning Refrigeration and Ventilation 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 06 - Manufacturing, Engineering and Technology Engineering and Related Design 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2005-06-15  2008-06-11  SAQA 0560/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2009-06-11   2012-06-11  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
253656  Communicate with clients  Level 3  NQF Level 03  3   

PURPOSE OF THE UNIT STANDARD 
To communicate in plain language with customers in such a way that he/she is understood. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
ABET Level 4 Literacy. 

UNIT STANDARD RANGE 
Communication with clients in the air-conditioning, refrigeration and ventilation industry. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Engage in an effective two-way communication discussion with customers 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Two-way communication is explained in the delegate's own words. 

ASSESSMENT CRITERION 2 
2. Listening skills are demonstrated. 

ASSESSMENT CRITERION 3 
3. Effective two-way communication discussions are demonstrated. 

SPECIFIC OUTCOME 2 
Show a basic understanding of the role of body language and tone of voice when communicating 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Body language and tone of voice are defined. 

ASSESSMENT CRITERION 2 
2. Different types of body language are demonstrated and the possible effect on the customer is discussed. 

ASSESSMENT CRITERION 3 
3. Different meanings attached by different cultural groups to the same gesture, facial expression, sign or other form of body language are listed, demonstrated and discussed. 

ASSESSMENT CRITERION 4 
4. The role of tone of voice and body language is discussed. 

SPECIFIC OUTCOME 3 
Communicate effectively with clients on the telephone 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. The correct method to answer a telephone is demonstrated. 

ASSESSMENT CRITERION 2 
2. Effective listening skills are practiced when talking to clients on the phone. 

ASSESSMENT CRITERION 3 
3. Correct information is taken off when talking on the phone. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Any person wishing to be assessed against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, who may appoint a moderator to be present at the assessment. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Learners should be able to communicate orally. They should have the ability to communicate successfully. 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO COMMUNICATING 
Communicate effectively:
  • By using language skills in the modes of oral persuasion 
    		•

    UNIT STANDARD CCFO CONTRIBUTING 
    Learner and societal development:
  • Contribute to the full development of each learner and the social and economic development of the society at large because learners gain confidence through their ability to communicate effectively 
    		•

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 253656, which is "Communicate with clients", Level 3, 3 credits.

    Supplementary information:

    The use of role-players is recommended. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Fundamental  48794   National Certificate in Quality Checking of Tyres and Tyre Components  Level 3  NQF Level 03  Reregistered  2023-06-30  MERSETA 
    Fundamental  20720   National Certificate: Air-Conditioning, Refrigeration and Ventilation  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered"     		 2004-06-13  Was MERSETA until Last Date for Achievement 
    Fundamental  21005   National Certificate: Automotive Component Manufacturing and Assembly  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2008-11-01  Was MERSETA until Last Date for Achievement 
    Fundamental  22859   National Certificate: Autotronics  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2009-11-07  Was MERSETA until Last Date for Achievement 
    Fundamental  58720   National Certificate: Engineering Fabrication  Level 3  NQF Level 03  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  22870   National Certificate: Engineering Fabrication (light or heavy)  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2007-08-16  MERSETA 
    Fundamental  48988   National Certificate: Forestry: Timber Harvesting  Level 3  NQF Level 03  Reregistered  2023-06-30  FPMSETA 
    Fundamental  23258   National Certificate: Industrial Rubber Manufacturing: Mixing OR Extruding OR Moulding OR Calendaring  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2011-02-16  MERSETA 
    Fundamental  24456   National Certificate: Maintaining Vehicles  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2008-02-06  Was MERSETA until Last Date for Achievement 
    Fundamental  23274   National Certificate: Mechanical Engineering: Fitting  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2008-06-25  MERSETA 
    Fundamental  59669   National Certificate: Mechanical Engineering: Fitting  Level 3  NQF Level 03  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  23255   National Certificate: Mechanical Engineering: Fitting and Machining  Level 3  NQF Level 03  Reregistered  2023-06-30  MERSETA 
    Fundamental  23278   National Certificate: Mechanical Engineering: Machining  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2008-10-22  Was MERSETA until Last Date for Achievement 
    Fundamental  23280   National Certificate: Mechanical Engineering: Tooling Manufacture  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2008-10-22  Was MERSETA until Last Date for Achievement 
    Fundamental  22771   National Certificate: Mechatronics  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2009-07-29  Was MERSETA until Last Date for Achievement 
    Fundamental  21015   National Certificate: Metal and Engineering Manufacturing Processes  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2011-02-16  Was MERSETA until Last Date for Achievement 
    Fundamental  20889   National Certificate: Plastics Manufacturing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered"     		 2005-04-13  Was MERSETA until Last Date for Achievement 
    Fundamental  36155   National Certificate: Polymer Composite Fabrication  Level 3  NQF Level 03  Reregistered  2023-06-30  MERSETA 
    Fundamental  21012   National Certificate: Power and Telecommunication Cable Manufacturing  Level 3  NQF Level 03  Reregistered  2023-06-30  MERSETA 
    Fundamental  24217   National Certificate: Thermoplastic Fabrication  Level 3  NQF Level 03  Reregistered  2023-06-30  MERSETA 
    Fundamental  48798   National Certificate: Tyre and Tyre Component Manufacturing  Level 3  NQF Level 03  Reregistered  2023-06-30  MERSETA 
    Fundamental  48795   National Certificate: Tyre Assembly  Level 3  NQF Level 03  Reregistered  2023-06-30  MERSETA 
    Fundamental  24213   National Certificate: Welding Application and Practice  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered"     		 2006-12-03  MERSETA 
    Fundamental  57886   National Certificate: Welding Application and Practice  Level 3  NQF Level 03  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  23259   National Certificate: Industrial Rubber Manufacturing: Mixing OR Extruding OR Moulding OR Calendaring  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  MERSETA 
    Fundamental  36153   National Certificate: Polymer Composite Fabrication  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  MERSETA 
    Elective  23281   National Certificate: Mechanical Engineering: Tooling Manufacture  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered"     		 2008-10-22  Was MERSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. ALLOYS HEAD OFFICE 
    2. Alvern Cables (Pty) Ltd (GERMISTON) (TP) 
    3. ANGLO PLATINUM - ENGINEERING SKILLS TRAINING CENTRE 
    4. AQUILA TRAINING 
    5. Blue Horison Properties 53 (Pty) Ltd T/A Durnacol Skills Innovation Hu 
    6. Bridgestone South Africa (Pty) Ltd - Brits Plant (BRITS) (TP) 
    7. Bridgestone South Africa (Pty) Ltd - Isando Branch (ISANDO) (TP) 
    8. Bridgestone South Africa (Pty) Ltd - PE Plant (PORT ELIZABETH) (TP) 
    9. CMO Logistics Pty Ltd 
    10. Coalition Trading 1238 cc 
    11. Coastal Kzn F.E.T. College - Swinton Road Campus 
    12. College of Machine Operators 
    13. College of Production Technology 
    14. Continental Tyres SA (Pty) Ltd (NEW BRIGHTON) (TP) 
    15. Cradle Stars Trading Enterprise (Pty) Ltd 
    16. Creative Minds Skills Development and Training 
    17. Cretia Training and Consultancy 
    18. Customised Training Specialists Trust T/A CTS (PINETOWN) (TP) 
    19. Eastcape Midlands Public FET College - Uitenhage (High Street)Campus 
    20. Enstra Learning and Development Centre (Pty) Ltd (SPRINGS) (TP) 
    21. ERGO BUSINESS DEVELOPMENT ACADEMY NPC 
    22. False Bay Public FET College - Westlake Campus 
    23. FOSKOR (PTY) LTD 
    24. Furniture World Training Centre 
    25. Further Education Trade Training 
    26. Future Discovery Training Academy CC 
    27. FVW Welding Academy(Johannesburg) (TP) 
    28. Gijima AST Holdings (Pty) Ltd T/A Fundi Training Centre (BENONI) (TP) 
    29. HARMONY GOLD MINING CO LTD 
    30. HHO Enterprise 
    31. Industries Education & Training Institute (MAITLAND) (TP) 
    32. INDUSTRIES EDUCATION & TRAINING INSTITUTE - PE TTC 
    33. Jericho Safety Consultants (Pty) Ltd (TP) 
    34. Kwamahlati Training Services cc 
    35. Legal Environment Safety & Health Requirements cc 
    36. Lottenburg Edu-Farm 
    37. Majuba FET College - Newcastle Technology Centre 
    38. MHLAMBANYATHI GROUP PTY ( LTD) 
    39. Mopani South East FET College - Phalaborwa Campus 
    40. Nikwe Trading (Pty) Ltd 
    41. Nqothu Projects (PTY) LTD 
    42. Orbit FET College - Rustenburg Campus 
    43. PALABORA COPPER (PTY) LTD 
    44. Phambile Skills Training (Pty) Ltd 
    45. Plastics Federation of South Africa (MAITLAND) (TP) 
    46. Plastics Federation of South Africa (MIDRAND) (TP) 
    47. Plastics Federation of South Africa (WESTMEAD) (TP) 
    48. Platorand Training Centre 
    49. SAMSONS SCHOOL OF WELDING 
    50. Samsons School of Welding T/A Samsons Skills Development Institute (DU 
    51. Seacrest Investments 156 (Pty) Ltd 
    52. SEDIBENG TRAINING CENTRE 
    53. SIBANYE GOLD ACADEMY PROPRIETARY LIMITED 
    54. South African Forestry Training College 
    55. SSS Sheet Metal Work cc T/A Sheetech SA (DURBAN) (TP) 
    56. Steinmuller Africa (Pty) Ltd T/A Steinmuller Technical Training Academ 
    57. Sunrise Skills Training 
    58. Swift Skills Academy (SASOLBURG) (TP) 
    59. Take Note Trading 227 cc 
    60. Tekmation (Pty) Ltd T/A Tekmation Training Institute (DURBAN) (TP) 
    61. THE SAJ COMPETENCY TRAINING INSTITUTE CC 
    62. Tirhani SkillsTraining Pty Ltd 
    63. Tiriso Investments 
    64. Tommy Phiri Labour Relations and Training Services 
    65. TOVANI TRADING 299 CC 
    66. Ukubhukuda Trading & Projects 165 
    67. Umbuso Training Services 
    68. Umgano Foundation (NPC) 
    69. Verge (Pty) Ltd 
    70. Vicmat Consultants 
    71. Volkswagen of South Africa (Pty) Ltd - Technical Learning Academy (UIT 
    72. VPK BUSINESS VENTURE C C 
    73. West Coast Public FET College - Vredenburg Campus 
    74. York Timbers Pty Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.