SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Communicate with clients and discuss work

SAQA US ID	UNIT STANDARD TITLE
9407	Communicate with clients and discuss work
ORIGINATOR
SGB Security
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 08 - Law, Military Science and Security			Safety in Society
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 5	Level TBA: Pre-2009 was L5	5
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2024-06-30		2027-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

Communicate effectively through oral and written communication with internal and external clients. He/she will be able to apply a holistic approach and explain work-related matters in context.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

A NQF level 4 Communications credit or good communication skills.

UNIT STANDARD RANGE

Clients in the air-conditioning, refrigeration and ventilation Industry.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Listen attentively and respond to a communication.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Methods to improve listening skills are practiced.

ASSESSMENT CRITERION 2

2. Listening skills are used to identify the actual meaning of messages.

ASSESSMENT CRITERION 3

3. Feedback is given to react to the content of messages.

ASSESSMENT CRITERION 4

4. Handling of stressful situations to decrease unnecessary stress is described.

SPECIFIC OUTCOME 2

Be assertive and convey communication in a positive way.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Passive, aggressive and assertive behaviour should be explained and understood.

ASSESSMENT CRITERION 2

2. Assertive behaviour should be identified and practiced.

ASSESSMENT CRITERION 3

3. Techniques of assertive behaviour should be mastered in order to convey a message in a positive way.

ASSESSMENT CRITERION 4

4. Techniques of assertive behaviour are mastered I order to convey technical issues to non-technical people.

ASSESSMENT CRITERION 5

5. Communication represents the interests of the company.

SPECIFIC OUTCOME 3

Use written communication to convey a message.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Different types of written communication are identified.

ASSESSMENT CRITERION 2

2. Different types of letters are written

ASSESSMENT CRITERION 3

3. Different types of relevant reports are compiled.

SPECIFIC OUTCOME 4

Explain work-related matters to internal and external customers.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Work-related matters should be explained to the internal customer through effective
two-way communication.

ASSESSMENT CRITERION 2

2. Relevant information should be communicated effectively to the external customer.

ASSESSMENT CRITERION 3

3. Diversity of customers is understood.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

Any person wishing to be assessed against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, who may appoint a moderator to be present at the assessment.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Learners should be good listeners and able to communicate effectively-orally and in writing.

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO WORKING

Work effectively with others:

By communicating with clients.

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively:

By using language skills in modes of oral and written persuasion.

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Fundamental	58883	National Certificate: Fluid Power	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	MERSETA
Fundamental	49107	National Certificate: Inspection and Enforcement Services	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	PSETA
Fundamental	58330	National Certificate: Pipeline Operations	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	TETA
Fundamental	50419	National Certificate: Port Control and Admissions	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Registered"	2009-06-29	Was PSETA until Last Date for Achievement
Fundamental	23593	National Certificate: Security Management: Electronic Security	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2007-08-16	Was SAS SETA until Last Date for Achievement
Fundamental	20722	National Diploma: Air Conditioning, Refrigeration and Ventilation	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Registered"	2004-06-13	MERSETA
Fundamental	49124	National Diploma: Bomb Disposal	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Registered"	2007-12-02	Was SAS SETA until Last Date for Achievement
Fundamental	63229	National Diploma: Bomb Disposal	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	SAS SETA
Elective	58696	National Certificate: Close Protection	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	SAS SETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	EKHURHULENI SHOOTING AND TRAINING ACADEMY