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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Applying CFTA Retail/Wholesale practices 
SAQA US ID UNIT STANDARD TITLE
8263  Applying CFTA Retail/Wholesale practices 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02  20 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2003-12-03  2006-12-03  SAQA 1351/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-12-03   2010-12-03  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit is an elective standard towards the qualification National Certificate in Retail/Wholesale processes. It provides entry access to this specialised part of the sector and also sets the benchmarks for world best CFTA practices 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Verbal communication in English to NQF 1 equivalent 

UNIT STANDARD RANGE 
  • Ranges of CFTA merchandise including clothing, footwear, textiles, accessories, beauty products, jewellery?

    Merchandise characteristics including sizes, fabrications, washing instructions, product care?

    Customer requests including stock availability, size availability?

    Packing and packaging techniques including bagging, boxing, wrapping, folding, hanging?

    Merchandising issues including fashion ideas, seasonal trends, stock levels, departmental contributions
  • Techniques for co-ordinating visual merchandise displays including colour, life styles, branding?

    Merchandising knowledge and abilities including housekeeping, handling stock, stock departmentalisation, sizing, pricing, merchandise categories, equipment, colour co-ordination, stock presentation 

  • UNIT STANDARD OUTCOME HEADER 
    The demonstrated ability to make decisions and con 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    The demonstrated ability to make decisions and consider options when: 
    OUTCOME NOTES 
  • Identifying product sizes and applying appropriate fitting techniques to satisfy customer requirements?

    Presenting and highlighting a range of merchandise characteristics for attracting customer interest in merchandise sales?

    Packing customer purchases using a range of techniques for ensuring packaging is appropriate to product and customer requirements?

    Assisting customers to select appropriate merchandise by offering advice on fashion and seasonal trends? Responding to a range of customer requests and communicating merchandising issues and suggestions to line management?

    Applying a range of knowledge and skills when merchandising CFTA products in accordance with set standards and current fashion trends 

  • ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The demonstrated ability to make decisions and consider options when: 
    ASSESSMENT CRITERION NOTES 
  • Identifying product sizes and applying appropriate fitting techniques to satisfy customer requirements?

    Presenting and highlighting a range of merchandise characteristics for attracting customer interest in merchandise sales?

    Packing customer purchases using a range of techniques for ensuring packaging is appropriate to product and customer requirements?

    Assisting customers to select appropriate merchandise by offering advice on fashion and seasonal trends? Responding to a range of customer requests and communicating merchandising issues and suggestions to line management?

    Applying a range of knowledge and skills when merchandising CFTA products in accordance with set standards and current fashion trends 


  • UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation against this standard will be carried out by the Retail/Wholesale SETA in its ETQA role 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The demonstrated understanding of:?

    Categories of merchandise and colour co-ordinations?

    Components of merchandise and relevant sizes?

    Techniques for packing different categories of merchandise?

    Awareness of fashions and seasonal trends?

    Understanding of stock levels and departmental contributions?

    Basic principles of merchandising CFTA products in retail/wholesale outlets?

    Organisational housekeeping procedures and standards?

    Organisational stock handling procedures and standards?

    Principles of visual merchandise display? Techniques for interacting with customers and interpreting customer requirements relating to changing fashions and seasonal trends 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
  • Identify and solve problems when assisting customers with merchandise selections by determining appropriate sizes, colour co-ordinations and styles in accordance with customer requirements 

  • UNIT STANDARD CCFO ORGANISING 
  • Organise and manage oneself and one's activities when assembling merchandise displays so that sufficient time is allowed for creative thought when planning colour combinations and eye-catching displays 

  • UNIT STANDARD CCFO COLLECTING 
  • Collect, organise, analyse and critically evaluate information when responding to customer requests so that needs are accurately interpreted and appropriate suggestions made to line management for improvements to CFTA merchandise and customer service 

  • UNIT STANDARD CCFO COMMUNICATING 
  • Communicate effectively when presenting and highlighting product characteristics to increase customer awareness of quality and style of different categories of CFTA merchandise 

  • UNIT STANDARD ASSESSOR CRITERIA 
    The ability to produce all of the following types of evidence:

    This evidence should be evaluated by a registered CFTA Retail/Wholesale assessor:?

    Identify the different product categories stocked by the CFTA retail/wholesale sector?

    Demonstrate a range of basic characteristics for the different categories of CFTA products?

    Describe fashion/seasonal trends currently influencing demand for different categories of CFTA products?

    Perform various techniques for assisting customers with sizing, fitting and meeting customer requirements for different categories of CFTA products? Match packaging techniques to the appropriate CFTA products?

    Arrange displays for different categories of CFTA products, applying colour co-ordination techniques for enhancing visual presentation of displays
  • Evaluate stock levels and determine stock replenishments for a given range of CFTA product displays 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  13718   National Certificate: Retail and Wholesale Processes  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered" 
    2006-12-03  W&RSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Buffalo City Public FET College - St Marks Campus 
    2. CAPE COLLEGE 
    3. Foschini Retail Group Pty Ltd 
    4. Masstores (Pty) Ltd 
    5. Northlink College - Protea Campus 
    6. Open Learning Group (Pty) Ltd 
    7. Owl Business Training PTY LTD 
    8. Port Elizabeth Public FET College - Russell Road College 
    9. Woolworths Pty Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.