SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Develop an itinerary

SAQA US ID	UNIT STANDARD TITLE
7960	Develop an itinerary
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 5	Level TBA: Pre-2009 was L5	5
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2009-11-03	2011-07-31	SAQA 0160/05
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2012-07-31		2015-07-31

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

Each consultant should be able to develop and present a comprehensive general and/or personal itinerary given a typical customer profile, using places of interest, principals, tour operators, etcetera and ensuring a cost-effective trip. The learner should also be able to compose full or part itineraries from scratch.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

The following unit standards are assumed to have been achieved prior to the assessment of this unit standard:Demonstrate knowledge of Southern and Central Africa as a tourist destination (TS18)

UNIT STANDARD OUTCOME HEADER

Demonstrated KNOWLEDGE and UNDERSTANDING:

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Demonstrated KNOWLEDGE and UNDERSTANDING:

OUTCOME NOTES

1. Explain how to distinguish between general and personal itineraries with reference to format.

2. Describe various tours and distinguish them from each other. (Range of various tours: Inclusive Tour (IT), Group Inclusive Tour (GIT), Foreign Independent Tour (FIT), Scheduled and Guaranteed Departure Tours, Fly-Drive, Fly-Cruise, Tailor-made Tours, Special Interest Tours, Adventure Tours, Cruises)

3. Explain how to identify places of interest, festivals in specific regions and country gateways, source sightseeing tours and incorporate them into the itinerary, using a practical and logical format.

4. Explain how to source customer information and take details into account when developing the itinerary. (Range of customer information and details: number of travellers, special requests.)

5. Explain how to develop the itinerary taking into account climatic, seasonal and political information of the destination.

6. Explain how to source names, addresses and telephone numbers of hotels and local wholesalers and incorporate them in the itinerary.

7. Explain how to source land arrangements and transport requirements to be included in the tour. (Range of land arrangements: accommodation, meals)

8. Explain how to compile the itinerary in a logical order, ensuring that the distances and times travelled are realistic (sufficient time for leisure, activities and travelling is allowed)

.9. Explain how to include attractions and activities with relevant descriptions.

10. Explain how to include general information pertaining to transfers, accommodation, meals, porterage, tips, re-confirmations, check-in/check-out times applicable to the specific itinerary.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated KNOWLEDGE and UNDERSTANDING:

ASSESSMENT CRITERION NOTES

SPECIFIC OUTCOME 2

Demonstrated ability to make DECISIONS about practice and ACT accordingly:

OUTCOME NOTES

11. Identify needs and preferences of the customer(s) and offer a suitable service or product. The offer must suit the customers; otherwise decide which alternative offer to make.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated ability to make DECISIONS about practice and ACT accordingly:

ASSESSMENT CRITERION NOTES

11. Identify needs and preferences of the customer(s) and offer a suitable service or product. The offer must suit the customers; otherwise decide which alternative offer to make.

SPECIFIC OUTCOME 3

Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE :

OUTCOME NOTES

12. Given a schedule change or a change in the customer's itinerary, incorporate this change with as few disruptions as possible to the original itinerary

. 13. Given natural disasters or political instability within a specific region, explain how a ticket or reservation could be adjusted and give reasons for action taken.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE :

ASSESSMENT CRITERION NOTES

12. Given a schedule change or a change in the customer's itinerary, incorporate this change with as few disruptions as possible to the original itinerary.

13. Given natural disasters or political instability within a specific region, explain how a ticket or reservation could be adjusted and give reasons for action taken.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA

.4. Moderation of assessment will be done by the relevant ETQA at its discretion.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category. This has been done as it was deemed necessary to ensure holistic assessment occurred.

The specific outcomes can be applied in a range of contexts.

Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

The specific outcomes are comparable to outcomes used internationally.

We therefore structured outcomes using the format noun + verb + condition (modifying phrase)

Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

If competencies are to be clustered in a meaningful way, then these unit standards cannot be split.

UNIT STANDARD ASSESSOR CRITERIA

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. ?

There are no restrictions on where this unit standard may be assessed. ?

The unit standard can be assessed in conjunction with a range of other unit standards that deal with specific tourist destinations

.2. Evaluate the learner's ability to meet the outcomes. ?

This unit standard can be assessed by using cases studies.

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

5. Counsel the learner on future assessments, necessary learning and further qualifications.

UNIT STANDARD NOTES

1. Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

2. Range statements are included with specific outcomes as necessary.

3. The following critical cross-field outcomes are covered in this unit standard under the specific outcomes section.

They are not assessed directly, but are assessed holistically through the outcomes as indicated.? Collect, analyse and evaluate information?

Communicate effectively

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	14122	National Diploma: Retail Travel	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2012-06-30	CATHSSETA
Core	14118	National Diploma: Wholesale Travel	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2012-06-30	CATHSSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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