SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Book and issue documentation for international Multi -Sector air travel

SAQA US ID	UNIT STANDARD TITLE
7947	Book and issue documentation for international Multi -Sector air travel
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 6	Level TBA: Pre-2009 was L6	15
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2009-11-03	2011-07-31	SAQA 0160/05
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2012-07-31		2015-07-31

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

The learner should be able to process international multi-sector air-travel according to the customers specific needs as well as be aware of the correct IATA (International Air Transport Association) and ticketing procedures and adhere to them.
The learner should have an in-depth knowledge of specific types of fares as well as general airfare procedures and should be able to increase agency revenue.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

The following unit standards are assumed to have been achieved prior to the assessment of this unit standard:Analyse airport and customs systems (TS02)Book and issue documentation for point-to-point air travel (TS05)

UNIT STANDARD OUTCOME HEADER

Demonstrated KNOWLEDGE AND UNDERSTANDING

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Demonstrated KNOWLEDGE AND UNDERSTANDING

OUTCOME NOTES

1. Explain how to source international, round the world published fares and triangle fares with their applicable rules, and describe alternate means of accessing them.

2. Describe ways of calculating different kinds of airfares in NUCs (Neutral Units of Construction), using TPMs (Ticketed Point Mileages) & MPMs (Maximum Permitted Mileages). (Range of different kinds of airfares: round-the-world, one-way, triangular fares, open jaw, multi-sector, combinations, side trips).

3. Describe how to enter ticketing data for complex fares onto GDS (Global Distribution System)/CRS (Central Reservation System), using the correct function keys and adhering to the correct procedures. (The various ticketing entries and the reasons for them being there must be understood.)

4. Describe the reissuing of tickets as well as knowledge of when, where and how to obtain airline authorisations and endorsements. (Range of tickets: foreign tickets, partially-used tickets, non-published fares)

5. Describe how tickets are issued in a particular currency (local and foreign), using NUCs where applicable and the IATA rate of exchange.

6. Describe how to calculate PTA fares and explain the applicable rules and current differences between them.

7. Explain the different types of airfares and analyse the benefits and/or restrictions between them. (Range of types of airfares: excursions, pex, superpex, one way, IT, first, business and economy class).

8. Explain the differences between IATA published fares, specially calculated circle trip fares and market fares.

9. Stress the importance of adhering to ticketing restrictions, and explain the implications to the customer and the agency if not adhered to

.10. Describe the airline yield management of various airlines (seat allocation for various classes of travel) and the booking procedures.

11. Describe how to identify the various codes of the 'Net remit system' and explain that these codes will be applied according to each specific airline's requirements.

12. Explain the difference between the published fare, the selling level of the fare and the agent's nett fare, and describe how these are calculated.

13. Explain the implications of not entering correct net remittance information on a ticket and describe the action to be taken to rectify the errors.

14. Explain the importance of collecting and delivering travel documents timeously and stress the security of the documents.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated KNOWLEDGE AND UNDERSTANDING :

ASSESSMENT CRITERION NOTES

. Explain how to source international, round the world published fares and triangle fares with their applicable rules, and describe alternate means of accessing them.

2. Describe ways of calculating different kinds of airfares in NUCs (Neutral Units of Construction), using TPMs (Ticketed Point Mileages) & MPMs (Maximum Permitted Mileages). (Range of different kinds of airfares: round-the-world, one-way, triangular fares, open jaw, multi-sector, combinations, side trips).

3. Describe how to enter ticketing data for complex fares onto GDS (Global Distribution System)/CRS (Central Reservation System), using the correct function keys and adhering to the correct procedures. (The various ticketing entries and the reasons for them being there must be understood.)

4. Describe the reissuing of tickets as well as knowledge of when, where and how to obtain airline authorisations and endorsements. (Range of tickets: foreign tickets, partially-used tickets, non-published fares)

5. Describe how tickets are issued in a particular currency (local and foreign), using NUCs where applicable and the IATA rate of exchange.

6. Describe how to calculate PTA fares and explain the applicable rules and current differences between them.

7. Explain the different types of airfares and analyse the benefits and/or restrictions between them. (Range of types of airfares: excursions, pex, superpex, one way, IT, first, business and economy class).

8. Explain the differences between IATA published fares, specially calculated circle trip fares and market fares.

9. Stress the importance of adhering to ticketing restrictions, and explain the implications to the customer and the agency if not adhered to

.10. Describe the airline yield management of various airlines (seat allocation for various classes of travel) and the booking procedures.

11. Describe how to identify the various codes of the 'Net remit system' and explain that these codes will be applied according to each specific airline's requirements.

12. Explain the difference between the published fare, the selling level of the fare and the agent's nett fare, and describe how these are calculated.

13. Explain the implications of not entering correct net remittance information on a ticket and describe the action to be taken to rectify the errors.

14. Explain the importance of collecting and delivering travel documents timeously and stress the security of the documents.

SPECIFIC OUTCOME 2

Demonstrated ability to make DECISIONS about practice and ACT accordingly:

OUTCOME NOTES

15. Given the customers needs are established, suggest the most suitable airline, fare or route, and suggest alternatives if necessary.

16. Explore alternative routings and different ticket combinations to ensure the best possible fares and regulations are offered to the customer.

17. Calculate alternative fares with different routings and, if more economical, offer them to the customer. Take special notice when issuing separate tickets in conjunction with each other.

18. Given a situation, decide whether to make use of a quote from an outside source (airline or tour operator) or an in-house Fares specialist and explain why.

19. Communicate ticket numbers according to airline or company policy, and apply Individual airline and company procedures.

20. Store tickets and file them according to procedure and explain why

.21. Process the reservations and confirm them within

24 hours. Communicate reasons for delays to the customer

.22. Identify and apply the correct method to make amendments to STDs (Standard Traffic Documents).

23. Complete and transmit MPDs (Multi-purpose documents), taking into account correct ticket issue procedures and ticketing agreements between airlines.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated ability to make DECISIONS about practice and ACT accordingly:

ASSESSMENT CRITERION NOTES

Given the customers needs are established, suggest the most suitable airline, fare or route, and suggest alternatives if necessary.

16. Explore alternative routings and different ticket combinations to ensure the best possible fares and regulations are offered to the customer.

17. Calculate alternative fares with different routings and, if more economical, offer them to the customer. Take special notice when issuing separate tickets in conjunction with each other.

18. Given a situation, decide whether to make use of a quote from an outside source (airline or tour operator) or an in-house Fares specialist and explain why.

19. Communicate ticket numbers according to airline or company policy, and apply Individual airline and company procedures.

20. Store tickets and file them according to procedure and explain why

.21. Process the reservations and confirm them within

24 hours. Communicate reasons for delays to the customer

.22. Identify and apply the correct method to make amendments to STDs (Standard Traffic Documents).

23. Complete and transmit MPDs (Multi-purpose documents), taking into account correct ticket issue procedures and ticketing agreements between airlines.

SPECIFIC OUTCOME 3

Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE :

OUTCOME NOTES

24. Given disasters or crisis situations (e.g. a war), explain how reservations and tickets could be adjusted, and give reasons for the adjustment.

25. Given a ticketing / fare calculation error, describe how performance would be adapted.

26. Given delays or schedule changes beyond the consultant's control, contact the customer, inform him/her and offer alternatives (if possible).

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE

ASSESSMENT CRITERION NOTES

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA

.2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category. This has been done as it was deemed necessary to ensure holistic assessment occurred.

The specific outcomes can be applied in a range of contexts.

Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

The specific outcomes are comparable to outcomes used internationally

. We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

If competencies are to be clustered in a meaningful way, then these unit standards cannot be split

UNIT STANDARD ASSESSOR CRITERIA

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.?

There are no restrictions on where this unit standard may be assessed.?

The unit standard can be assessed in isolation from other unit standards.

2. Evaluate the learner's ability to meet the outcomes.?

This unit standard can be assessed by using a combination of case studies and written tests

.3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes

.4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

5. Counsel the learner on future assessments, necessary learning and further qualifications

UNIT STANDARD NOTES

1. Essential embedded knowledge is dealt with under the outcomes section

.1. Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

2. Range statements are included with specific outcomes as necessary.

3. The following critical cross-field outcomes are covered in this unit standard under the specific outcomes section.

They are not assessed directly, but are assessed holistically through the outcomes as indicated.?

Use technology effectively?

Collect, analyse, organise and critically evaluate information.?

Demonstrate effective and responsible decision-making.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	14122	National Diploma: Retail Travel	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2012-06-30	CATHSSETA
Elective	14118	National Diploma: Wholesale Travel	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2012-06-30	CATHSSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

NONE