SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Book and issue Documentation for Land Travel and Accomodation

SAQA US ID	UNIT STANDARD TITLE
7938	Book and issue Documentation for Land Travel and Accomodation
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 5	Level TBA: Pre-2009 was L5	12
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2009-11-03	2011-07-31	SAQA 0160/05
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2012-07-31		2015-07-31

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

Each person in the travel industry that books services must be able to answer queries, provide information and alternatives for the customer. Accuracy is paramount

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

None

UNIT STANDARD OUTCOME HEADER

Demonstrated knowledge and understanding:

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Demonstrated KNOWLEDGE and UNDERSTANDING:

OUTCOME NOTES

1. Describe types of land travel in terms of cost and classes. (Range of land travel: car-hire, coach, rail, car, campervan, packages )

2. Describe ticketing conditions for each type of available travel. (Range of type of available travel: single sector travel, multi sector travel, group travel and seasonal or budget travel).

3. Describe generic restrictions, regulations and conditions of land travel. (Range of land travel: car hire, coach, rail and campervan)

4. Describe health, age and document requirements for various types of land travel.(Range of documents: Passports, identity documents, visas, driver's licenses, inoculation certificates etc.)

5. Describe payment restrictions and their implications for land travel.6. Describe the arrangement and payment of Airport and/or Hotel transfers including safety.

7. Describe different ways of making land travel and accommodation bookings, and explain the advantages of each method.

8. Distinguish types of accommodation from each other in terms of services, price and star ratings.

9. Give a detailed explanation of the current South African accommodation star rating system and how this compares to systems worldwide.

10. Describe coding applicable to international and local hotels. (Range of coding: SGLB,DBLB,BB,EB,CB,FB)11.

Describe different types of vouchers and highlight differences between them. (Range of vouchers: referrals, bill backs, speed-lines)

12. Explain various insurance options available. (Range of insurance options: what is covered, cost, liability, waivers, excess payments)

13. Describe the variety of products on sale in the organisation that deal with land travel and accommodation.

14. Explain the consequences ignoring the laid down rules and regulations when making bookings and issuing vouchers.

15. Explain which omissions on vouchers are acceptable and give reasons for this.

16. Describe the process when making a typical booking, confirmation,filing or payment.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated KNOWLEDGE and UNDERSTANDING:

ASSESSMENT CRITERION NOTES

. Describe types of land travel in terms of cost and classes. (Range of land travel: car-hire, coach, rail, car, campervan, packages )

2. Describe ticketing conditions for each type of available travel. (Range of type of available travel: single sector travel, multi sector travel, group travel and seasonal or budget travel).

3. Describe generic restrictions, regulations and conditions of land travel. (Range of land travel: car hire, coach, rail and campervan)

4. Describe health, age and document requirements for various types of land travel.(Range of documents: Passports, identity documents, visas, driver's licenses, inoculation certificates etc.)

5. Describe payment restrictions and their implications for land travel.6. Describe the arrangement and payment of Airport and/or Hotel transfers including safety.

7. Describe different ways of making land travel and accommodation bookings, and explain the advantages of each method.

8. Distinguish types of accommodation from each other in terms of services, price and star ratings.

9. Give a detailed explanation of the current South African accommodation star rating system and how this compares to systems worldwide.

10. Describe coding applicable to international and local hotels. (Range of coding: SGLB,DBLB,BB,EB,CB,FB)11.

Describe different types of vouchers and highlight differences between them. (Range of vouchers: referrals, bill backs, speed-lines)

12. Explain various insurance options available. (Range of insurance options: what is covered, cost, liability, waivers, excess payments)

13. Describe the variety of products on sale in the organisation that deal with land travel and accommodation.

14. Explain the consequences ignoring the laid down rules and regulations when making bookings and issuing vouchers.

15. Explain which omissions on vouchers are acceptable and give reasons for this.

16. Describe the process when making a typical booking, confirmation,filing or payment.

SPECIFIC OUTCOME 2

Demonstrated ability to make DECISIONS about practice and to ACT accordingly:

OUTCOME NOTES

17. Make/arrange travel bookings, taking into account restrictions, conditions, customer requirements and payment methods. If this deviates from the norm, give reasons why.

18. Make accommodation bookings with clear reference to type/class of accommodation, location of establishment, facilities available, price, period of stay and confirmation details.

19. Decide what to offer the customer to satisfy specific needs based on the availability of products the organisation offers.

20. Complete vouchers correctly, ensuring customer's details are reflected on the voucher. (Range of information for the customer: telephone number of hotel, telephone number of the reservation office, physical address of hotel)

21. Make the customer aware of the pitfalls when booking specific services in particular ways (Range of pitfalls: payment methods, insurance, lack of documentation)Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE :

22. Make suggestions on how to keep up-to-date on new accommodation and land transport options.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated ability to make decisions about practice and to act accordingly:

ASSESSMENT CRITERION NOTES

Make/arrange travel bookings, taking into account restrictions, conditions, customer requirements and payment methods. If this deviates from the norm, give reasons why.

18. Make accommodation bookings with clear reference to type/class of accommodation, location of establishment, facilities available, price, period of stay and confirmation details.

19. Decide what to offer the customer to satisfy specific needs based on the availability of products the organisation offers.

20. Complete vouchers correctly, ensuring customer's details are reflected on the voucher. (Range of information for the customer: telephone number of hotel, telephone number of the reservation office, physical address of hotel)

21. Make the customer aware of the pitfalls when booking specific services in particular ways (Range of pitfalls: payment methods, insurance, lack of documentation)Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE :

22. Make suggestions on how to keep up-to-date on new accommodation and land transport options.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category. This has been done as it was deemed necessary to ensure holistic assessment occurred.

The specific outcomes can be applied in a range of contexts.

Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context. The specific outcomes are comparable to outcomes used internationally.

We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

If competencies are to be clustered in a meaningful way, then these unit standards cannot be split.

UNIT STANDARD ASSESSOR CRITERIA

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.?

This unit standard must be assessed in the workplace or a realistic working environment.

2. Evaluate the learner's ability to meet the outcomes.?

This unit can be assessed by using a combination of case studies, discussion with the candidate, observation and product sampling.?

The unit should be assessed together with the unit standard on dealing with customers.

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes

.4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

5. Counsel the learner on future assessments, necessary learning and further qualifications.

UNIT STANDARD NOTES

1. Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

2. Range statements are included with specific outcomes as necessary.

3. The following critical cross-field outcomes are covered in this unit standard under the specific outcomes section.

They are not assessed directly, but are assessed holistically through the outcomes as indicated.?

Collect, analyse and evaluate information

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	61597	National Certificate: General Travel	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Core	14122	National Diploma: Retail Travel	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2012-06-30	CATHSSETA
Core	14118	National Diploma: Wholesale Travel	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2012-06-30	CATHSSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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