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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Operate a chip and cash float 
SAQA US ID UNIT STANDARD TITLE
7797  Operate a chip and cash float 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2007-01-23  2008-09-17  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2009-09-17   2012-09-17  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
258035  Operate a chip and cash and coin float  Level 3  NQF Level 03  8   

PURPOSE OF THE UNIT STANDARD 
Each learner must know how to accurately verify cash and chips and be able to perform buy ins and cash outs for customers. The learner must understand the impact on the organisation if this is not done accurately, as well as the importance of dealing with customers promptly and efficiently. Each learner must be able to handle, control and reconcile their float accurately within the given accountancy period. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
None 

UNIT STANDARD RANGE 
Range statements are included with specific outcomes as necessary. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
State Provincial Gaming Board requirements and company procedures. 
OUTCOME NOTES 
State Provincial Gaming Board requirements and company procedures when dealing with casino chips, cash and float control. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Arrange an environment in which the learner can be fairly assessed against the outcomes. 
ASSESSMENT CRITERION NOTES 
This unit standard must be assessed in the workplace or a realistic working environment. 

ASSESSMENT CRITERION 2 
2. Evaluate the learner's ability to meet the outcomes consistently. 
ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and testimonies from third parties, but the emphasis is to be on observation.
  • Observation must occur with at least 2 of the following types of cashing out procedures: chips, cash, vouchers/promotional value items.
  • Observation must occur with the verification of cash for cash buy in procedures.
  • Observation must occur with buy ins and cash outs.
  • Observation must occur with at least 2 of the following types of service required by the customer: issue or exchange value chips, issue or exchange plaques, issue non-redeemable chips, issue or exchange vouchers, exchange Foreign chips, issue "Dead" chips. 
    		•
    ASSESSMENT CRITERION RANGE 
    Cash: Rand Monetary Area currencies, local currencies.
     

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 2 
    Describe the actions to be taken when presented with "Foreign" chips. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and testimonies from third parties, but the emphasis is to be on observation.
  • Observation must occur with at least 2 of the following types of cashing out procedures: chips, cash, vouchers/promotional value items.
  • Observation must occur with the verification of cash for cash buy in procedures.
  • Observation must occur with buy ins and cash outs.
  • Observation must occur with at least 2 of the following types of service required by the customer: issue or exchange value chips, issue or exchange plaques, issue non-redeemable chips, issue or exchange vouchers, exchange Foreign chips, issue "Dead" chips. 
    		•
    ASSESSMENT CRITERION RANGE 
    Cash: Rand Monetary Area currencies, local currencies.
     

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 3 
    Stress the importance of accuracy, speed and security when handling chips. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and testimonies from third parties, but the emphasis is to be on observation.
  • Observation must occur with at least 2 of the following types of cashing out procedures: chips, cash, vouchers/promotional value items.
  • Observation must occur with the verification of cash for cash buy in procedures.
  • Observation must occur with buy ins and cash outs.
  • Observation must occur with at least 2 of the following types of service required by the customer: issue or exchange value chips, issue or exchange plaques, issue non-redeemable chips, issue or exchange vouchers, exchange Foreign chips, issue "Dead" chips. 
    		•
    ASSESSMENT CRITERION RANGE 
    Cash: Rand Monetary Area currencies, local currencies.
     

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 4 
    Stress the importance of checking the opening and return floats and reporting variances immediately. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and testimonies from third parties, but the emphasis is to be on observation.
  • Observation must occur with at least 2 of the following types of cashing out procedures: chips, cash, vouchers/promotional value items.
  • Observation must occur with the verification of cash for cash buy in procedures.
  • Observation must occur with buy ins and cash outs.
  • Observation must occur with at least 2 of the following types of service required by the customer: issue or exchange value chips, issue or exchange plaques, issue non-redeemable chips, issue or exchange vouchers, exchange Foreign chips, issue "Dead" chips. 
    		•
    ASSESSMENT CRITERION RANGE 
    Cash: Rand Monetary Area currencies, local currencies.
     

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 5 
    Describe the impact of forged currency on the casino industry generally and cashiers particularly. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and testimonies from third parties, but the emphasis is to be on observation.
  • Observation must occur with at least 2 of the following types of cashing out procedures: chips, cash, vouchers/promotional value items.
  • Observation must occur with the verification of cash for cash buy in procedures.
  • Observation must occur with buy ins and cash outs.
  • Observation must occur with at least 2 of the following types of service required by the customer: issue or exchange value chips, issue or exchange plaques, issue non-redeemable chips, issue or exchange vouchers, exchange Foreign chips, issue "Dead" chips. 
    		•
    ASSESSMENT CRITERION RANGE 
    Cash: Rand Monetary Area currencies, local currencies.
     

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 6 
    Explain the importance to the company of opening the position quickly. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and testimonies from third parties, but the emphasis is to be on observation.
  • Observation must occur with at least 2 of the following types of cashing out procedures: chips, cash, vouchers/promotional value items.
  • Observation must occur with the verification of cash for cash buy in procedures.
  • Observation must occur with buy ins and cash outs.
  • Observation must occur with at least 2 of the following types of service required by the customer: issue or exchange value chips, issue or exchange plaques, issue non-redeemable chips, issue or exchange vouchers, exchange Foreign chips, issue "Dead" chips. 
    		•
    ASSESSMENT CRITERION RANGE 
    Cash: Rand Monetary Area currencies, local currencies.
     

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 7 
    Given a situation with customers, decide how to handle the issue and give reasons for the decision. 
    OUTCOME RANGE 
    Situations with customers: overpaying, underpaying, patron disputes. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and testimonies from third parties, but the emphasis is to be on observation.
  • Observation must occur with at least 2 of the following types of cashing out procedures: chips, cash, vouchers/promotional value items.
  • Observation must occur with the verification of cash for cash buy in procedures.
  • Observation must occur with buy ins and cash outs.
  • Observation must occur with at least 2 of the following types of service required by the customer: issue or exchange value chips, issue or exchange plaques, issue non-redeemable chips, issue or exchange vouchers, exchange Foreign chips, issue "Dead" chips. 
    		•
    ASSESSMENT CRITERION RANGE 
    Cash: Rand Monetary Area currencies, local currencies.
     

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 8 
    Handle all chips correctly. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and testimonies from third parties, but the emphasis is to be on observation.
  • Observation must occur with at least 2 of the following types of cashing out procedures: chips, cash, vouchers/promotional value items.
  • Observation must occur with the verification of cash for cash buy in procedures.
  • Observation must occur with buy ins and cash outs.
  • Observation must occur with at least 2 of the following types of service required by the customer: issue or exchange value chips, issue or exchange plaques, issue non-redeemable chips, issue or exchange vouchers, exchange Foreign chips, issue "Dead" chips. 
    		•
    ASSESSMENT CRITERION RANGE 
    Cash: Rand Monetary Area currencies, local currencies.
     

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 9 
    Confirm exchange value to customers clearly and audibly. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and testimonies from third parties, but the emphasis is to be on observation.
  • Observation must occur with at least 2 of the following types of cashing out procedures: chips, cash, vouchers/promotional value items.
  • Observation must occur with the verification of cash for cash buy in procedures.
  • Observation must occur with buy ins and cash outs.
  • Observation must occur with at least 2 of the following types of service required by the customer: issue or exchange value chips, issue or exchange plaques, issue non-redeemable chips, issue or exchange vouchers, exchange Foreign chips, issue "Dead" chips. 
    		•
    ASSESSMENT CRITERION RANGE 
    Cash: Rand Monetary Area currencies, local currencies.
     

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 10 
    Handle chips using the various procedures. 
    OUTCOME NOTES 
    Handle chips using the various procedures, ensuring it complies with Gaming Legislative procedures. 
    OUTCOME RANGE 
    Chip handling: accepting or passing a stack, accepting several stacks, drop cutting, cutting into, proving chips. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and testimonies from third parties, but the emphasis is to be on observation.
  • Observation must occur with at least 2 of the following types of cashing out procedures: chips, cash, vouchers/promotional value items.
  • Observation must occur with the verification of cash for cash buy in procedures.
  • Observation must occur with buy ins and cash outs.
  • Observation must occur with at least 2 of the following types of service required by the customer: issue or exchange value chips, issue or exchange plaques, issue non-redeemable chips, issue or exchange vouchers, exchange Foreign chips, issue "Dead" chips. 
    		•
    ASSESSMENT CRITERION RANGE 
    Cash: Rand Monetary Area currencies, local currencies.
     

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 11 
    Deal promptly and efficiently with customers. 
    OUTCOME NOTES 
    Deal promptly and efficiently with customers when processing chips and cash and describe the positive impact of doing so. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and testimonies from third parties, but the emphasis is to be on observation.
  • Observation must occur with at least 2 of the following types of cashing out procedures: chips, cash, vouchers/promotional value items.
  • Observation must occur with the verification of cash for cash buy in procedures.
  • Observation must occur with buy ins and cash outs.
  • Observation must occur with at least 2 of the following types of service required by the customer: issue or exchange value chips, issue or exchange plaques, issue non-redeemable chips, issue or exchange vouchers, exchange Foreign chips, issue "Dead" chips. 
    		•
    ASSESSMENT CRITERION RANGE 
    Cash: Rand Monetary Area currencies, local currencies.
     

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 12 
    Insist on having more than one person sign the opening & closing cashier float reconciliation sheets 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and testimonies from third parties, but the emphasis is to be on observation.
  • Observation must occur with at least 2 of the following types of cashing out procedures: chips, cash, vouchers/promotional value items.
  • Observation must occur with the verification of cash for cash buy in procedures.
  • Observation must occur with buy ins and cash outs.
  • Observation must occur with at least 2 of the following types of service required by the customer: issue or exchange value chips, issue or exchange plaques, issue non-redeemable chips, issue or exchange vouchers, exchange Foreign chips, issue "Dead" chips. 
    		•
    ASSESSMENT CRITERION RANGE 
    Cash: Rand Monetary Area currencies, local currencies.
     

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 13 
    Check vouchers and promotional value items and explain the system. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and testimonies from third parties, but the emphasis is to be on observation.
  • Observation must occur with at least 2 of the following types of cashing out procedures: chips, cash, vouchers/promotional value items.
  • Observation must occur with the verification of cash for cash buy in procedures.
  • Observation must occur with buy ins and cash outs.
  • Observation must occur with at least 2 of the following types of service required by the customer: issue or exchange value chips, issue or exchange plaques, issue non-redeemable chips, issue or exchange vouchers, exchange Foreign chips, issue "Dead" chips. 
    		•
    ASSESSMENT CRITERION RANGE 
    Cash: Rand Monetary Area currencies, local currencies.
     

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 14 
    Identify forged chips and explain how this is done. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and testimonies from third parties, but the emphasis is to be on observation.
  • Observation must occur with at least 2 of the following types of cashing out procedures: chips, cash, vouchers/promotional value items.
  • Observation must occur with the verification of cash for cash buy in procedures.
  • Observation must occur with buy ins and cash outs.
  • Observation must occur with at least 2 of the following types of service required by the customer: issue or exchange value chips, issue or exchange plaques, issue non-redeemable chips, issue or exchange vouchers, exchange Foreign chips, issue "Dead" chips. 
    		•
    ASSESSMENT CRITERION RANGE 
    Cash: Rand Monetary Area currencies, local currencies.
     

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 15 
    Cash out a customer. 
    OUTCOME NOTES 
    Cash out a customer and explain the importance of checking and reconciling the cash before handing it to the customer. 
    OUTCOME RANGE 
  • Cashing out: all chip varieties, vouchers/promotional value items.
  • Cash: Rand Monetary Area currencies (where applicable), local currency. 
    		•

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and testimonies from third parties, but the emphasis is to be on observation.
  • Observation must occur with at least 2 of the following types of cashing out procedures: chips, cash, vouchers/promotional value items.
  • Observation must occur with the verification of cash for cash buy in procedures.
  • Observation must occur with buy ins and cash outs.
  • Observation must occur with at least 2 of the following types of service required by the customer: issue or exchange value chips, issue or exchange plaques, issue non-redeemable chips, issue or exchange vouchers, exchange Foreign chips, issue "Dead" chips. 
    		•
    ASSESSMENT CRITERION RANGE 
    Cash: Rand Monetary Area currencies, local currencies.
     

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 16 
    Demonstrate the use of each type of chip correctly, and explain its purpose. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and testimonies from third parties, but the emphasis is to be on observation.
  • Observation must occur with at least 2 of the following types of cashing out procedures: chips, cash, vouchers/promotional value items.
  • Observation must occur with the verification of cash for cash buy in procedures.
  • Observation must occur with buy ins and cash outs.
  • Observation must occur with at least 2 of the following types of service required by the customer: issue or exchange value chips, issue or exchange plaques, issue non-redeemable chips, issue or exchange vouchers, exchange Foreign chips, issue "Dead" chips. 
    		•
    ASSESSMENT CRITERION RANGE 
    Cash: Rand Monetary Area currencies, local currencies.
     

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 17 
    Record cash buy ins and explain the legislative obligation of attaching the customer's name to cash. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and testimonies from third parties, but the emphasis is to be on observation.
  • Observation must occur with at least 2 of the following types of cashing out procedures: chips, cash, vouchers/promotional value items.
  • Observation must occur with the verification of cash for cash buy in procedures.
  • Observation must occur with buy ins and cash outs.
  • Observation must occur with at least 2 of the following types of service required by the customer: issue or exchange value chips, issue or exchange plaques, issue non-redeemable chips, issue or exchange vouchers, exchange Foreign chips, issue "Dead" chips. 
    		•
    ASSESSMENT CRITERION RANGE 
    Cash: Rand Monetary Area currencies, local currencies.
     

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 18 
    Describe the most appropriate procedure for customer service. 
    OUTCOME NOTES 
    Given a customer's request for service, describe which is the most appropriate procedure and explain why. 
    OUTCOME RANGE 
    Services: issue or exchange value chips, issue or exchange vouchers, exchange or refuse Foreign chips. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and testimonies from third parties, but the emphasis is to be on observation.
  • Observation must occur with at least 2 of the following types of cashing out procedures: chips, cash, vouchers/promotional value items.
  • Observation must occur with the verification of cash for cash buy in procedures.
  • Observation must occur with buy ins and cash outs.
  • Observation must occur with at least 2 of the following types of service required by the customer: issue or exchange value chips, issue or exchange plaques, issue non-redeemable chips, issue or exchange vouchers, exchange Foreign chips, issue "Dead" chips. 
    		•
    ASSESSMENT CRITERION RANGE 
    Cash: Rand Monetary Area currencies, local currencies.
     

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 19 
    Describe the possible impact of not verifying cash and checking for forgeries. 
    OUTCOME NOTES 
    Given an entirely different field (e.g. financial, retail or leisure), describe the possible impact of not verifying cash and checking for forgeries. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
    This unit standard must be assessed in the workplace or a realistic working environment. 

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of observation, questioning and testimonies from third parties, but the emphasis is to be on observation.
  • Observation must occur with at least 2 of the following types of cashing out procedures: chips, cash, vouchers/promotional value items.
  • Observation must occur with the verification of cash for cash buy in procedures.
  • Observation must occur with buy ins and cash outs.
  • Observation must occur with at least 2 of the following types of service required by the customer: issue or exchange value chips, issue or exchange plaques, issue non-redeemable chips, issue or exchange vouchers, exchange Foreign chips, issue "Dead" chips. 
    		•
    ASSESSMENT CRITERION RANGE 
    Cash: Rand Monetary Area currencies, local currencies.
     

    ASSESSMENT CRITERION 3 
    3. Use surveillance target reports as an additional assessment tool where necessary. 

    ASSESSMENT CRITERION 4 
    4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 6 
    6. Counsel the learner on future assessments, necessary learning and further qualifications. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

    2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

    3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

    4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated knowledge and understanding" is required. 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems - relates to the following outcomes:
  • Given a situation with customers, decide how to handle the issue and give reasons for the decision.
  • Handle all chips correctly.
  • Check vouchers and promotional value items and explain the system.
  • Record cash buy ins and explain the legislative obligation of attaching the customer's name to cash. 
    		•

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 258035, which is " Operate a chip and cash and coin float", Level 3, 8 credits.

    Recommendations and Exemplars for the design of:

    Learning / Curriculum
  • Learning should include handling, controlling and verifying chips, tokens/plaques and cash on a daily basis. (Range of cashing out: chips, cash, tokens/plaques, vouchers/promotional value items). (Range of cash: Rand Monetary Area currencies (where applicable), local currency).
  • Learners should be able to handle customer queries politely and accurately and provide a range of services. (Range of services: issue or exchange value chips, issue or exchange plaques, issue non-redeemable chips, issue vouchers, exchange Foreign chips, issue "Dead" chips).
  • Learning should include handling and controlling a cash and chip float on a daily basis.
  • The learner should be able to use counting machines as well as the computer system and follow all procedures for cash and chips when redeeming, selling or storing chips, plaques, non redeemable chips or processing cash buy ins.
  • Learner must acquaint themselves with all relevant documented regulations
  • Special emphasis should be placed on accuracy.

    Performance systems
  • Ongoing measurement of the learner's ability to meet this standard is recommended.
  • A new employee should be able to achieve this unit within 3 months of being trained. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  14117   National Certificate: Gaming Cashiering  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2008-09-17  Was CATHSSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


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