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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Maintain the vending machine service 
SAQA US ID UNIT STANDARD TITLE
7777  Maintain the vending machine service 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2009-11-03  2011-07-31  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2012-07-31   2015-07-31  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The supervisor/manager must ensure that the vending machines are fully stocked with the required products. The learner must understand the impact on the organisation and the customer of not maintaining optimal stock levels. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Clean and restock vending machines - Level 3 

UNIT STANDARD RANGE 
Range statements are included with specific outcomes as necessary. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Demonstrated knowledge and understanding. 
OUTCOME NOTES 
1. Stress the importance of hygiene when cleaning vending machines.

2. Identify common vending machine faults and describe ways of correcting them.

3. State the useful lifetime/expiry date of various products. (Range of products: ambient foods, chilled foods, heated foods, machine made beverages, in cup beverages, pre-packed beverages, pre-packed sundry items).

4. Explain the importance of displaying products correctly and the impact on sales.

5. Explain the importance of keeping products at the correct temperature and the impact on customer satisfaction.

6. Inspect vending machines regularly to identify faults and breaches of security. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
ASSESSMENT CRITERION NOTES 
  • This unit standard must be assessed in the workplace or a realistic work environment.
  • The unit standard may be assessed in isolation. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by using a combination of questioning, product sample and testimony.
  • Product sample product display and stock levels in vending machines.
  • Questioning to cover cleaning procedures, maintenance of vending machines and unexpected situations.
  • Testimony from relevant persons. 
  • ASSESSMENT CRITERION RANGE 
  • Products: ambient foods, chilled foods, heated foods, machine made beverages, in cup beverages, pre-packed beverages, pre-packed sundry items.
  • Unexpected situations: problems with suppliers, faulty machine, breach of security, customer complaints.
     

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 2 
    Demonstrated ability to make decisions about practice and to act accordingly. 
    OUTCOME NOTES 
    7. Clean and maintain vending machines, describe the procedures and explain the importance of doing this.

    8. Check vending machines to ensure products are regularly replenished, stock rotation procedures are fully maintained and out-of-date products are removed. (Range of products: ambient foods, chilled foods, heated foods, machine made beverages, in cup beverages, pre-packed beverages, pre-packed sundry items).

    9. Replenish vending machines with change and control monies and cashless systems. Describe the procedures and explain the importance of doing this regularly.

    10. Suggest ways of ensuring that vending machines do not run out of stock or change.

    11. Inspect products and services to ensure they are displayed effectively.

    12. Check contracts to ensure agreed servicing of vending machines is provided.

    13. Maintain up to date and accurate records, and explain the procedure.

    14. Describe decisions made and reasons for action taken in response to unexpected situations. (Range of unexpected situations: problems with suppliers, faulty vending machine, breach of security, customer complaints).

    15. Prioritise, delegate and organise work efficiently when maintaining vending machines. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard must be assessed in the workplace or a realistic work environment.
  • The unit standard may be assessed in isolation. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by using a combination of questioning, product sample and testimony.
  • Product sample product display and stock levels in vending machines.
  • Questioning to cover cleaning procedures, maintenance of vending machines and unexpected situations.
  • Testimony from relevant persons. 
  • ASSESSMENT CRITERION RANGE 
  • Products: ambient foods, chilled foods, heated foods, machine made beverages, in cup beverages, pre-packed beverages, pre-packed sundry items.
  • Unexpected situations: problems with suppliers, faulty machine, breach of security, customer complaints.
     

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 3 
    Demonstrated ability to learn from our actions and to adapt performance. 
    OUTCOME NOTES 
    16. Describe how performance would be adapted, given another type of vending machine in a foreign country. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard must be assessed in the workplace or a realistic work environment.
  • The unit standard may be assessed in isolation. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by using a combination of questioning, product sample and testimony.
  • Product sample product display and stock levels in vending machines.
  • Questioning to cover cleaning procedures, maintenance of vending machines and unexpected situations.
  • Testimony from relevant persons. 
  • ASSESSMENT CRITERION RANGE 
  • Products: ambient foods, chilled foods, heated foods, machine made beverages, in cup beverages, pre-packed beverages, pre-packed sundry items.
  • Unexpected situations: problems with suppliers, faulty machine, breach of security, customer complaints.
     

  • ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

    2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

    3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

    4.Moderation of assessment will be done by the relevant ETQA at its discretion. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category.

    This has been done as it was deemed necessary to ensure holistic assessment occurred.

    The specific outcomes can be applied in a range of contexts.

    Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

    The specific outcomes are comparable to outcomes used internationally.

    We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

    If competencies are to be clustered in a meaningful way, then these unit standards cannot be split. 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems (Specific Outcome 2,6,8,14) 

    UNIT STANDARD NOTES 
    Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

    Recommendations and Exemplars for the design of:

    Learning/Curriculum
  • The learner should research the different types of products that can be displayed in vending machines. (Range of products: ambient foods, chilled foods, heated foods, machine made beverages, in cup beverages, pre-packed beverages, pre-packed sundry items)
  • The importance of only keeping food for the specified lifetimes should be emphasised.
  • The learner should become familiar with the common faults that occur and learn the simple maintenance procedures
  • The learner should know how to identify breaches of security and what steps to follow.
  • The leaner should be very familiar with the company procedures for maintaining the vending machine service

    Performance systems
  • Ongoing measurement of the learner's ability to meet this standard is recommended. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  14109   National Diploma: Fast Food Services  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.