SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Maintain a clean linen supply

SAQA US ID	UNIT STANDARD TITLE
7657	Maintain a clean linen supply
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 3	NQF Level 03	3
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2009-11-03	2011-03-26	SAQA 0160/05
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2012-03-26		2015-03-26

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard is replaced by:

US ID	Unit Standard Title	Pre-2009 NQF Level	NQF Level	Credits	Replacement Status
377801	Maintain a clean linen supply	Level 3	NQF Level 03	3

PURPOSE OF THE UNIT STANDARD

The learner must be able to maintain a clean linen supply safely, securely and hygienically, and understand the importance of this for the organisation and the customer.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

'Provide a housekeeping service within designated area of work'.

UNIT STANDARD RANGE

Range statements are included with specific outcomes as necessary.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Demonstrated knowledge and understanding.

OUTCOME NOTES

1. State measures for securing the receiving- and linen areas from unauthorised access.

2. Stress the importance of providing a safe working environment by ensuring receiving and storage areas are kept clean and tidy at all times.

3. Explain the importance of quality control procedures.

4. Describe clean storage conditions and the effect this can have on linen items.

5. Explain the importance of maintaining complete and accurate records of clean linen items received, stored and issued.

6. State procedures for correct stock rotation.

7. Stress the importance of securing linen stores from unauthorised access.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit can be assessed in the workplace or a realistic work environment.

This unit can be assessed in isolation but it could also be assessed with the unit standard 'Maintain housekeeping supplies'.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of questioning, observation, testimony and product sample.

Questioning to cover storage areas, quality control and unauthorised access.

Observation supplemented by questioning to cover the handling and receiving of deliveries of linen supplies.

Product sample the cleanliness of the linen store.

Observation supplemented by questioning to cover the storage of linen supplies.

Testimony from relevant persons.

ASSESSMENT CRITERION RANGE

Linen: linen for housekeeping, linen for other departments.

Conditions: lighting, ventilation, temperature, cleanliness, humidity.

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 2

Demonstrated ability to make decisions about practice and to act accordingly.

OUTCOME NOTES

8. Carry out all work as per work schedule in an organised and efficient manner.

9. Describe decisions made and action taken in response to a range of incidents. (Range of incidents: incorrect deliveries received, back injury when lifting heavy loads)

10. Check that deliveries of linen supplies are correct and complete the necessary documentation. (Range of linen: linen specifically for housekeeping, linen for other departments)

11. Transport clean linen safely to storage area.

12. Carry out strict quality control, and explain quality control procedures.

13. Store linen supplies under the correct conditions. (Range of conditions: lighting, ventilation, temperature, cleanliness, humidity)

14. Demonstrate stock rotation procedures.

15. Report signs of pest infestation immediately.

16. Keep receiving areas clean and tidy.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit can be assessed in the workplace or a realistic work environment.

This unit can be assessed in isolation but it could also be assessed with the unit standard 'Maintain housekeeping supplies'.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of questioning, observation, testimony and product sample.

Questioning to cover storage areas, quality control and unauthorised access.

Observation supplemented by questioning to cover the handling and receiving of deliveries of linen supplies.

Product sample the cleanliness of the linen store.

Observation supplemented by questioning to cover the storage of linen supplies.

Testimony from relevant persons.

ASSESSMENT CRITERION RANGE

Linen: linen for housekeeping, linen for other departments.

Conditions: lighting, ventilation, temperature, cleanliness, humidity.

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 3

Demonstrated ability to learn from our actions and to adapt performance.

OUTCOME NOTES

17. Describe how performance would be adapted in a 5 star hotel or a small guesthouse.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit can be assessed in the workplace or a realistic work environment.

This unit can be assessed in isolation but it could also be assessed with the unit standard 'Maintain housekeeping supplies'.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of questioning, observation, testimony and product sample.

Questioning to cover storage areas, quality control and unauthorised access.

Observation supplemented by questioning to cover the handling and receiving of deliveries of linen supplies.

Product sample the cleanliness of the linen store.

Observation supplemented by questioning to cover the storage of linen supplies.

Testimony from relevant persons.

ASSESSMENT CRITERION RANGE

Linen: linen for housekeeping, linen for other departments.

Conditions: lighting, ventilation, temperature, cleanliness, humidity.

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category.

This has been done as it was deemed necessary to ensure holistic assessment occurred.

The specific outcomes can be applied in a range of contexts.

Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

The specific outcomes are comparable to outcomes used internationally.

We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

If competencies are to be clustered in a meaningful way, then these unit standards cannot be split.

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO WORKING

Work effectively with others (Specific Outcome 3,5,8,12,15)

UNIT STANDARD NOTES

This unit standard has been replaced by unit standard 377801, which is "Maintain a clean linen supply", Level 3, 3 credits.

Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

Recommendations and exemplars for the design of:

Learning/Curriculum

The learner must be able to work according to work schedules and prepare themselves in the event of unexpected situations.

The learner must understand the importance of storing linen supplies under the correct conditions.

The learner must be able to receive, check and complete the necessary delivery documentation.

Performance systems

On going measurements of the learner's ability to meet this standard are recommended.

A new employee should be able to achieve this unit within 2 months of being trained.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Elective	14110	National Certificate: Accommodation Services	Level 2	NQF Level 02	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA
Elective	14123	National Diploma: Accommodation Services	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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