SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Enhancing and developing Furniture/Appliance Retail/Wholesale practices 
SAQA US ID UNIT STANDARD TITLE
7620  Enhancing and developing Furniture/Appliance Retail/Wholesale practices 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  20 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2003-12-03  2006-12-03  SAQA 1351/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-12-03   2010-12-03  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit is an elective standard towards the qualification of National Diploma in Retail/Wholesale Product and Services Management. It provides a credible specialisation opportunity in Furniture/Appliance Retail/Wholesale and contributes to the transformation of retail/wholesale practice to world-best practice norms 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Basic accounting skills to equivalent of NQF 4. Consumer Law at NQF 4 

UNIT STANDARD OUTCOME HEADER 
The demonstrated ability to make decisions and con 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
The demonstrated ability to make decisions and consider options when: 
OUTCOME NOTES 
The demonstrated ability to make decisions and consider options when:?

Researching local and international trends in furniture/appliance products and services to identify new opportunities for improving existing ranges and analysing customer hit rate results for evaluating success of current merchandising strategies ?

Analysing stock budget "open to buy" figures and conducting a comparative analysis of current stockholdings against recent sales trends for identifying good sellers and determining best value buys for forthcoming season? Identifying suitable suppliers and negotiating terms and lead times when placing direct orders, prescribing required colours and designs and arranging sample product testing in stores?

Liaising with customers and establishing requirements for custom made furniture/appliances and managing progress of non-standard orders placed with suppliers ensuring customer requirements are met within stipulated deadlines?

Developing promotional strategies for seasonal lines of furniture and appliances and presenting promotional concepts to parties responsible for developing design and layout of promotional material ?

Developing end of range mark-down sale strategies for moving excess stock, approving "on behalf of" deliveries for other branches ensuring stocks are maintained in accordance with customer demand and company stockholding policy 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
The ability to produce the following evidence: 
ASSESSMENT CRITERION NOTES 
The ability to produce the following evidence:
This evidence will be evaluated by a registered retail assessor:?

Discuss current merchandising strategy for marketing furniture and appliances and evaluate strategy against current sales figures and emerging local and international trends in furniture/appliance products and services

  • Describe the techniques used to identify "fast selling" product ranges and recommend/suggest the types of products that should be incorporated into forthcoming seasonal buying plans?

    Describe the procedures for placing direct orders with suppliers and describe the negotiation tactics that are used to secure best value buys that conform to company quality standards?

    Describe techniques for reducing excess levels of stocks and moving discontinued/unseasonable lines of furniture and appliances?

    Describe company procedures for repossessing goods from defaulting customers and explain the various methods employed to dispose of repossessed goods

  • Demonstrate techniques for liaising and interpreting customer requirements for custom-made furniture/appliances and place the order with a selected supplier?

    Demonstrate techniques for presenting promotional concepts for forthcoming seasonal lines and interpreting requirements for design and layout of promotional material to relevant parties ?

    Demonstrate techniques for securing cash transaction payments and arranging for cash collection at close of trading 


  • UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation and Moderation

    :The Retail/Wholesale SETA will use this standard to accredit providers. Moderation will be provided by the HEQC 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The demonstrated understanding of:?

    Company structure and in-depth knowledge of all areas of the business?

    Company buying procedures, knowledge of local and international markets and product

    Legislation regulating repossession of goods from defaulting customers? Techniques for researching and analysing local and international trends

  • Techniques for evaluating customer hit rates and current sales figures for determining fast moving products and best value buys?

    Knowledge of supplier performance levels, manufacturing processes and workmanship standards?

    Company policy and procedures for cash handling, security and deposit collections?

    Company credit-granting systems and promotional strategies?

    Company policy on stockholdings of furniture and appliances 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
  • Identify and solve problems when comparing current stockholdings against recent sales trends so that appropriate actions are initiated to reduce excess levels of slow-moving stock and to incorporate best value buys and fast selling items into buying plans for forthcoming season 

  • UNIT STANDARD CCFO WORKING 
  • Work with others as a team when handling orders for custom-made furniture and appliances so that changing customer needs are immediately conveyed to suppliers for incorporation into works in progress, minimising the risk of financial loss as a result of product rejections 

  • UNIT STANDARD CCFO ORGANISING 
  • Organise oneself and ones activities when managing the securing and collection of cash deposits so that cash transaction amounts are verified before collection and immediate actions are initiated to rectify cash discrepancies 

  • UNIT STANDARD CCFO COLLECTING 
    The ability to:?

    Collect, analyse, organise and critically evaluate local and international trends, customer hit rates and sales trends so that current merchandising strategies are evaluated and realigned with consumer demand and reworked to include new products and services entering the market 

    UNIT STANDARD CCFO COMMUNICATING 
  • Communicate effectively when advising suppliers of colour and design requirements so that test samples meet required specifications ensuring minimal delays to bulk manufacturing processes 

  • UNIT STANDARD CCFO DEMONSTRATING 
  • Demonstrate an understanding of the world as a set of related systems where ongoing measurement of credit-granting facilities against bad debt levels and repossession rates plays a key role when evaluating the types of credit services offered against the overall financial success of furniture/appliance retail/wholesale outlets 

  • UNIT STANDARD ASSESSOR CRITERIA 
    The ability to produce the following evidence:

    This evidence will be evaluated by a registered retail assessor:?

    Discuss current merchandising strategy for marketing furniture and appliances and evaluate strategy against current sales figures and emerging local and international trends in furniture/appliance products and services?

    Describe the techniques used to identify "fast selling" product ranges and recommend/suggest the types of products that should be incorporated into forthcoming seasonal buying plans?

    Describe the procedures for placing direct orders with suppliers and describe the negotiation tactics that are used to secure best value buys that conform to company quality standards?

    Describe techniques for reducing excess levels of stocks and moving discontinued/unseasonable lines of furniture and appliances?

    Describe company procedures for repossessing goods from defaulting customers and explain the various methods employed to dispose of repossessed goods?

    Demonstrate techniques for liaising and interpreting customer requirements for custom-made furniture/appliances and place the order with a selected supplier?

    Demonstrate techniques for presenting promotional concepts for forthcoming seasonal lines and interpreting requirements for design and layout of promotional material to relevant parties ?

    Demonstrate techniques for securing cash transaction payments and arranging for cash collection at close of trading 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  13720   National Diploma: Retail and Wholesale, Product and Service Management Technology  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  W&RSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.