SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Provide an on-premise laundry service

SAQA US ID	UNIT STANDARD TITLE
7618	Provide an on-premise laundry service
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 2	NQF Level 02	3
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2009-11-03	2011-07-31	SAQA 0160/05
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2012-07-31		2015-07-31

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

The learner must be able to provide an on premise laundry service, understanding the importance of hygiene, cleanliness and maintaining a safe working environment.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

None

UNIT STANDARD RANGE

Range statements are included with specific outcomes as necessary.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Demonstrated knowledge and understanding.

OUTCOME NOTES

1. Explain the importance of keeping dirty linen separate from clean linen, and describe the impact on hygiene.

2. Describe measures for securing storage areas from unauthorised access and explain the financial impact of this.

3. Describe the importance of ensuring that laundry equipment are cleaned on a regular basis, and explain the financial impact of this.

4. Identify laundry detergents and chemicals and explain their use.

5. Describe the steps to follow when laundry items are burned and the financial impact on the organisation.

6. Describe the organisational procedures for providing on premise laundry service.

7. Explain the importance and impact of working in an efficient and organised manner.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit must be assessed in the workplace or a realistic work environment.

This unit can be assessed in isolation.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of questioning and observation.

Observation supplemented by questioning to cover the documentation and sorting of dirty linen.

Observation to cover the ironing and folding of linen.

Observation supplemented by questioning to cover the usage of laundry equipment.

Questioning to cover situations.

ASSESSMENT CRITERION RANGE

Linen: sheets/duvet covers/under blankets, bedspreads, pillowcases, waterproof sheets, mattress covers, pillows/duvets, restaurant linen, net curtains, curtains, towels/bathmats.

Equipment: washing machines, spin dryers, tumble dryers, laundry, pressing equipment.

Situations: torn sheets or pillow cases, tumble dryer catches fire.

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 2

Demonstrated ability to make decisions about practice and to act accordingly.

OUTCOME NOTES

8. Check the quantity of dirty linen and ensure that it agrees with documentation. (Range of linen: sheets, duvet covers blankets, under blankets, bedspreads, pillow cases, waterproof sheets, mattress covers, pillows, duvets, restaurant net curtains, curtains, towels, bathmats)

9. Sort and store dirty linen and keep receiving areas clean and secure.

10. Recognise stains and remove these with the correct stain remover.

11. Keep laundry and pressing equipment clean, free from damage and ready for use. (Range of laundry equipment: washing machines, spin dryers, tumble dryers, pressing machine, hand/ roller irons)

12. Identify and explain the use of the correct types and quantities of detergents / chemicals.(Range of detergents/ chemicals: washing powder / liquids, bleaches, starch, fabric softeners, alkali booster, stain remover)

13. Launder and dry linen following approved procedures.

14. Check, fold, press and transport clean linen efficiently.

15. Describe the decisions made and reasons for action taken in response to an unexpected situation.(Range of unexpected situations: torn sheets, pillow cases, tumble dryer catches fire)

16. Carry out all work as per work schedule in an organised and efficient manner.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit must be assessed in the workplace or a realistic work environment.

This unit can be assessed in isolation.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of questioning and observation.

Observation supplemented by questioning to cover the documentation and sorting of dirty linen.

Observation to cover the ironing and folding of linen.

Observation supplemented by questioning to cover the usage of laundry equipment.

Questioning to cover situations.

ASSESSMENT CRITERION RANGE

Linen: sheets/duvet covers/under blankets, bedspreads, pillowcases, waterproof sheets, mattress covers, pillows/duvets, restaurant linen, net curtains, curtains, towels/bathmats.

Equipment: washing machines, spin dryers, tumble dryers, laundry, pressing equipment.

Situations: torn sheets or pillow cases, tumble dryer catches fire.

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 3

Demonstrated ability to learn from our actions and to adapt performance.

OUTCOME NOTES

17. Describe how performance would be adapted when faced with providing an on premise laundry service in a foreign country.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit must be assessed in the workplace or a realistic work environment.

This unit can be assessed in isolation.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of questioning and observation.

Observation supplemented by questioning to cover the documentation and sorting of dirty linen.

Observation to cover the ironing and folding of linen.

Observation supplemented by questioning to cover the usage of laundry equipment.

Questioning to cover situations.

ASSESSMENT CRITERION RANGE

Linen: sheets/duvet covers/under blankets, bedspreads, pillowcases, waterproof sheets, mattress covers, pillows/duvets, restaurant linen, net curtains, curtains, towels/bathmats.

Equipment: washing machines, spin dryers, tumble dryers, laundry, pressing equipment.

Situations: torn sheets or pillow cases, tumble dryer catches fire.

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category.
This has been done as it was deemed necessary to ensure holistic assessment occurred.

The specific outcomes can be applied in a range of contexts.

Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

The specific outcomes are comparable to outcomes used internationally.

We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

If competencies are to be clustered in a meaningful way, then these unit standards cannot be split.

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify and solve problems (Specific Outcome 5,10,12,15)

UNIT STANDARD NOTES

Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

Recommendations and exemplars for the design of:

Learning/Curriculum

Learning should include the use and day to day maintenance laundry equipment as well as principles of using electrical equipment. (Range of equipment: washing machines/tumble dryers, spin dryers/ laundry, pressing equipment.)

The learner must understand how to use laundry detergents and chemicals for their specific purpose.

The learner must have the Performance systems

On going measurements of the learner's ability to meet this standard are recommended.

A new employee should be able to achieve this unit within 2 months of being trained.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Elective	14110	National Certificate: Accommodation Services	Level 2	NQF Level 02	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA
Elective	14123	National Diploma: Accommodation Services	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

NONE