SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Prepare beds and handle linen and bed coverings

SAQA US ID	UNIT STANDARD TITLE
7602	Prepare beds and handle linen and bed coverings
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 2	NQF Level 02	2
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2009-11-03	2011-03-26	SAQA 0160/05
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2012-03-26		2015-03-26

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard is replaced by:

US ID	Unit Standard Title	Pre-2009 NQF Level	NQF Level	Credits	Replacement Status
377821	Prepare beds and handle linen and bed coverings	Level 2	NQF Level 02	2

PURPOSE OF THE UNIT STANDARD

The learner must be able to prepare beds and handle linen and bed coverings in accordance with organisational requirements.
The learner must understand the importance of maintaining guest comfort and satisfaction when making beds.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

None

UNIT STANDARD RANGE

Range statements are included with specific outcomes as necessary.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Demonstrated knowledge and understanding.

OUTCOME NOTES

1. Explain the impact on hygiene of keeping soiled linen and bed coverings separate from clean linen.

2. Explain the importance of not placing bed coverings that have been removed from beds, on the floor.

3. State the measures for securing linen storerooms from unauthorised access.

4. Explain the importance of turning mattresses over on a regular basis.

5. Explain the importance of staff knowing how to deal with customer's property and the impact on customer satisfaction.

6. Describe the different bed types and explain the importance of using the correct type of bed linen and coverings when preparing these beds. (Range of bed type: single, double, queen, king, cot and roll-away).

7. Explain how to work in an efficient and organised manner.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit must be assessed in the workplace or a realistic work environment.

This unit can be assessed in isolation.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of questioning and observation.

Observation supplemented by questioning to cover stripping and making beds. For new arrivals and stay-overs.

Observe a minimum of 5 bed coverings.

Simulation to cover turn down.

Questioning to cover customers, customer property and unexpected situations.

ASSESSMENT CRITERION RANGE

Bed coverings: sheets, blankets, bedspreads, pillowcases, duvet covers, duvet or pillows, mattress covers.

Unexpected situations: incorrect linen issue, theft of linen from room, torn sheet or bed covering.

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 2

Demonstrated ability to make decisions about practice and to act accordingly.

OUTCOME NOTES

8. Remove all bed coverings from beds. (Range of bed coverings: sheets, blankets, bedspreads, pillowcases, duvet covers, waterproof sheets, duvets or pillows, mattress covers).

9. Sort and prepare for despatch soiled and used linen and bed coverings.

10. Store unsoiled linen and bed coverings correctly.

11. Collect the correct type, quantity and standard of linen and bed coverings from the linen store.

12. Ensure the equipment used to transport linen and bed coverings are clean, free from damage and ready for use.

13. Turn mattresses and ensure bed-base, headboard and bed coverings are clean and free from damage.

14. Make bed with correct linen and bed coverings and is neat and smooth, ready for customer use.

15. Deal correctly with customers' personal property, and explain why.

16. Demonstrate the turn down service.

17. Interact with Customers in a polite and helpful manner.

18. Describe decisions and reasons for action in response to an unexpected situation, (Range of unexpected situations: incorrect linen issue, theft of linen from room, torn sheet or bed covering.)

19. Complete work in an organised manner.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit must be assessed in the workplace or a realistic work environment.

This unit can be assessed in isolation.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of questioning and observation.

Observation supplemented by questioning to cover stripping and making beds. For new arrivals and stay-overs.

Observe a minimum of 5 bed coverings.

Simulation to cover turn down.

Questioning to cover customers, customer property and unexpected situations.

ASSESSMENT CRITERION RANGE

Bed coverings: sheets, blankets, bedspreads, pillowcases, duvet covers, duvet or pillows, mattress covers.

Unexpected situations: incorrect linen issue, theft of linen from room, torn sheet or bed covering.

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 3

Demonstrated ability to learn from our actions and to adapt performance.

OUTCOME NOTES

20. Given any hospitality environment, describe how performance would be adapted when making beds.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit must be assessed in the workplace or a realistic work environment.

This unit can be assessed in isolation.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of questioning and observation.

Observation supplemented by questioning to cover stripping and making beds. For new arrivals and stay-overs.

Observe a minimum of 5 bed coverings.

Simulation to cover turn down.

Questioning to cover customers, customer property and unexpected situations.

ASSESSMENT CRITERION RANGE

Bed coverings: sheets, blankets, bedspreads, pillowcases, duvet covers, duvet or pillows, mattress covers.

Unexpected situations: incorrect linen issue, theft of linen from room, torn sheet or bed covering.

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category.
This has been done as it was deemed necessary to ensure holistic assessment occurred.
The specific outcomes can be applied in a range of contexts.
Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.
The specific outcomes are comparable to outcomes used internationally.
We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.
If competencies are to be clustered in a meaningful way, then these unit standards cannot be split.

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO WORKING

Work effectively with others (Specific Outcome 5,7,15,17)

UNIT STANDARD NOTES

This unit standard has been replaced by unit standard 377821, which is "Prepare beds and handle linen and bed coverings", Level 2, 2 credits.

Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

Recommendations and exemplars for the design of:

Learning/Curriculum

The learner should familiarise himself/herself with the physical layout of the organisation as well as all available services.

The learner must be able to communicate with customers.

The learner must understand the importance of maintaining good personal hygiene at all times.

The learner must be able to recognise the different bed types and bed linen.

The learner must practice making beds, cots and roll-away beds.

Performance systems

Ongoing measurement of the learner's ability to meet this standard is recommended.

A new employee should be able to achieve this unit within 3 weeks of being trained.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	23853	GETC: Domestic Services	Level 1	NQF Level 01	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Core	14110	National Certificate: Accommodation Services	Level 2	NQF Level 02	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA
Core	14123	National Diploma: Accommodation Services	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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