SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Develop and manage vacancy and occupancy systems in social housing 
SAQA US ID UNIT STANDARD TITLE
263904  Develop and manage vacancy and occupancy systems in social housing 
ORIGINATOR
SGB Housing 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 12 - Physical Planning and Construction Physical Planning, Design and Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is for people who manage vacancy/occupancy rates in social housing, including co-operative and rental housing. The unit standard is intended for use in a variety of qualifications that are suitable for senior management, for example, Property Managers or those involved in leasing. The primary purpose of the unit standard is for senior managers in a social housing institution to manage the risk related to vacancies/occupancy rates in their buildings.

Learners completing this unit standard will be competent in:
  • Explaining the concept of financial risk in relation to vacancies in a social housing context.
  • Developing and managing a system to ensure readiness and habitability of units.
  • Developing and managing a system for tracking vacant units.
  • Developing and managing a resident screening system.
  • Developing and managing a resident allocation policy and system.
  • Promoting resident satisfaction. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this unit standard are competent in:
  • Communication skills at NQF Level 5. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain the concept of financial risk in relation to vacancies in a social housing context. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The concept of financial risk is explained within social housing context. 

    ASSESSMENT CRITERION 2 
    The implications of vacancies for the financial performance of a social housing institution are explained in the context of meeting organisational objectives. 

    ASSESSMENT CRITERION 3 
    Factors affecting risk in social housing are identified and analysed in order to minimise financial risk. 
    ASSESSMENT CRITERION RANGE 
    Factors include socio-economic factors (e.g. HIV/AIDS, rent boycotts), rent collection strategies, demand and supply for social housing stock, suitability of location and stock, cost in relation to target market.
     

    ASSESSMENT CRITERION 4 
    Strategies for minimising risk are outlined in order to sustain the financial performance of a social housing institution. 

    SPECIFIC OUTCOME 2 
    Develop and manage a system to ensure readiness and habitability of units. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A system for assessing and ensuring the readiness of units is developed in order to minimise vacancies of units. 
    ASSESSMENT CRITERION RANGE 
    Readiness refers to the physical condition of the unit in terms of compliance with company or other relevant standards.
     

    ASSESSMENT CRITERION 2 
    Potential problems and consequences relating to inhabitability of the unit are identified and explained in terms of legal requirements. 

    ASSESSMENT CRITERION 3 
    A tool to monitor the effectiveness of the unit readiness system is developed in order to take suitable remedial steps. 

    SPECIFIC OUTCOME 3 
    Develop and manage a system for tracking vacant units. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Social housing concepts, policies and principles are evaluated in terms of the purpose and strategic intent of social housing. 

    ASSESSMENT CRITERION 2 
    Different types of occupancy in social housing context is explained in terms of their legal basis. 

    ASSESSMENT CRITERION 3 
    A waiting list system is developed in order to manage the allocation of vacant units in a social housing institution/association. 

    ASSESSMENT CRITERION 4 
    A policy to manage a waiting list system is developed in accordance with organisational requirements. 

    ASSESSMENT CRITERION 5 
    A system for tracking vacant units is developed according to current good practice. 

    ASSESSMENT CRITERION 6 
    Guidelines and processes for the implementation of the units tracking system are developed in accordance with social housing legislative framework and organisational allocation policy. 

    SPECIFIC OUTCOME 4 
    Develop and manage a resident screening system. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Social housing related legislation and regulatory frameworks are identified and discussed within the context of promoting access to social housing by prospective residents. 

    ASSESSMENT CRITERION 2 
    Various Access Control Systems are identified and selected in order to minimise and regulate illegal occupancy. 
    ASSESSMENT CRITERION RANGE 
    Various Access Control Systems include but are not limited to biometric system, facial recognition system, electronic and manual system using security guard.
     

    ASSESSMENT CRITERION 3 
    Criteria for screening prospective residents are developed in accordance with applicable housing legislation and/or company policy. 

    ASSESSMENT CRITERION 4 
    The ratio between subsidised and unsubsidised residents is explained in terms of its implications. 

    ASSESSMENT CRITERION 5 
    Planned maintenance policy is developed in order to attract and retain tenancy. 

    ASSESSMENT CRITERION 6 
    The implementation of a screening system by the relevant staff is monitored in order to ensure compliance with organisational and legislative requirements. 

    SPECIFIC OUTCOME 5 
    Develop and manage a resident allocation policy and system. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An allocations policy is developed in line with current legislation and company policy. 

    ASSESSMENT CRITERION 2 
    Guidelines and processes for the allocation of resident are developed in accordance with social housing legislative framework and organisational allocation policy. 

    ASSESSMENT CRITERION 3 
    A system for allocating people to appropriate units is developed in accordance with organisational allocation policy. 

    ASSESSMENT CRITERION 4 
    The implementation of the allocations policy and system by the relevant staff is monitored for feedback purposes. 

    SPECIFIC OUTCOME 6 
    Promote resident satisfaction. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The need to maintain contact with residents on a regular basis is explained in order to minimise resident turnover, vacancies and risk. 
    ASSESSMENT CRITERION RANGE 
    Risk includes but is not limited to fire and health hazards.
     

    ASSESSMENT CRITERION 2 
    Interventions to promote resident satisfaction are identified and analysed in order to maintain open and honest relationships with residents. 
    ASSESSMENT CRITERION RANGE 
    Interventions include but are not limited to tenant satisfaction surveys, tenant education, access control and house rules.
     

    ASSESSMENT CRITERION 3 
    Resident satisfaction is monitored by means of information from various sources. 
    ASSESSMENT CRITERION RANGE 
    Information sources include, but are not restricted to resident committees, complaints that are lodged, exit interviews.
     

    ASSESSMENT CRITERION 4 
    Open lines of communication with representative structures and individual residents are discussed in relation to maintaining open and honest relationship with all residents. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner or moderating the assessment of a learner against this unit standard must be registered as an assessor with the relevant ETQA or HEQC.
  • Any institution offering learning that will enable the achievement of this unit standard must be accredited as a provider with the relevant ETQA or HEQC.
  • Assessment and moderation of assessment will be overseen by the relevant ETQA or HEQC according to the ETQA or HEQC's policies and guidelines for assessment and moderation.
  • Moderation must include both internal and external moderation of assessments at exit points of the qualification, unless ETQA or HEQC policies specify otherwise. Moderation should also encompass achievement of the competence described both in individual unit standard as well as the integrated competence described in the qualification. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Learners should have a knowledge and understanding of:
  • House Rules.
  • Social Housing policy and regulatory frameworks.
  • Social housing institutions/association.
  • Access control systems. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identifying and solving problems relating to access control in order to selected relevant access control system. 

    UNIT STANDARD CCFO WORKING 
    Working effectively with others as a member of a work team to promote residents satisfaction. 

    UNIT STANDARD CCFO ORGANISING 
    Planning, organising and managing oneself and one's activities responsibly and effectively in order to develop efficient and effective systems to manage social housing affairs. 

    UNIT STANDARD CCFO COLLECTING 
    Collecting, analysing, organising and critically evaluating information relating to residents in order to determine approaches to ensure high occupancy rates within a social housing institution/association. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicating effectively using visual, mathematical and/or language skills in the form of oral and/or written presentation of information to residents and staff in order to promote open and honest relationships between all parties. 

    UNIT STANDARD CCFO SCIENCE 
    Using science and technology effectively and critically, showing responsibility towards the environment and others by using relevant, efficient and effective systems to track, allocate and screen residents. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation by benchmarking from other successful countries or social housing institution/associations for best practice. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Integrated Assessment:

    When conducting assessments, assessors must ensure that they are familiar with the full text of the unit standards being assessed. Assessors must ensure that the assessment covers the specific outcomes, critical cross-field outcomes and essential embedded knowledge by developing assessment activities and tools, which are appropriate to the contexts in which the learners are working. These activities and tools may include self-assessment, peer assessment, formative and summative assessment. It may be more effective and efficient to assess a number of unit standards together in an integrated way, thus reducing the overall number of assessments and ensuring that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

    Assessment Option:

    Learners could be assessed using the following methods:
  • Oral or written questions.
  • Observation.
  • Simulation.
  • Role-plays.
  • Project, etc. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  66089   National Certificate: Human Settlements Development  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.