SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Design, develop and manage property maintenance programme for a social housing institution 
SAQA US ID UNIT STANDARD TITLE
263903  Design, develop and manage property maintenance programme for a social housing institution 
ORIGINATOR
SGB Housing 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 12 - Physical Planning and Construction Physical Planning, Design and Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people working as property managers or performing property management function in a social housing institution. Learners will be equipped with knowledge and skills to manage planned maintenance and contingency work by setting up both preventative and quality management system to manage the maintenance staff and other related personnel to carry out maintenance work effectively.
  • Demonstrate knowledge of the property maintenance programme.
  • Inspect the condition of property.
  • Organise for the maintenance of property.
  • Develop and manage a system for routine maintenance.
  • Develop and manage a system for preventative maintenance. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication skills at NQF Level 5. 

  • UNIT STANDARD RANGE 
    Social Housing includes but is not limited to:
  • Rental housing.
  • Cooperative housing.

    Property maintenance refers to:
  • In-house maintenance.
  • External service provider maintenance. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate knowledge of the property maintenance programme. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The need for compliance with quality building standards are explained within the context of applicable legislation. 
    ASSESSMENT CRITERION RANGE 
    Quality building standards refer to but are not limited to basic building terms and diagrams. Applicable legislation include but is not limited to Occupational Health and Safety, Building Control, right of access, listed buildings, etc.
     

    ASSESSMENT CRITERION 2 
    Social housing building typologies are identified and explained in terms of their physical elements. 
    ASSESSMENT CRITERION RANGE 
    Physical elements include but are not limited to high-rise, low rise apartment complexes, duplex, single dwellings and any others that might typically be found in social housing.
     

    ASSESSMENT CRITERION 3 
    Common maintenance requirements for social housing building typologies are explained in terms of routine and preventive maintenance. 
    ASSESSMENT CRITERION RANGE 
    Common maintenance requirements for social housing building typologies are explained in terms of routine and preventive maintenance.
     

    ASSESSMENT CRITERION 4 
    The relationships between the quality of a property, customer satisfaction and financial risk are explained within a social housing context. 
    ASSESSMENT CRITERION RANGE 
    The relationships between the quality of a property, customer satisfaction and financial risk are explained within a social housing context.
     

    SPECIFIC OUTCOME 2 
    Inspect the condition of property. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The reasons for inspections are explained with examples. 
    ASSESSMENT CRITERION RANGE 
    Reasons include but are not limited to assessing any risks, maintaining health and safety, problems with the condition of the property.
     

    ASSESSMENT CRITERION 2 
    Previous history of the property is analysed in order to collect data necessary for the inspection. 

    ASSESSMENT CRITERION 3 
    Inspection briefs are established in order to set clear and measurable objectives. 

    ASSESSMENT CRITERION 4 
    Standard recording paperwork is developed and collated in preparation for the inspection of the property. 

    ASSESSMENT CRITERION 5 
    Technological aids to carry out the inspection are identified and explained in terms of their application and/or uses. 

    ASSESSMENT CRITERION 6 
    The system of inspecting the condition of the property is developed using applicable technology. 
    ASSESSMENT CRITERION RANGE 
    Condition of the property include but is not limited to fabric of the property, services of the property and structure of the property.
     

    ASSESSMENT CRITERION 7 
    Limitations of own capability with regard to inspecting property are identified and explained in order to determine the need to bring in expert advice. 

    ASSESSMENT CRITERION 8 
    The importance for contacting and communicating with customers and other relevant parties is explained in terms of time and dates for the inspection visits. 
    ASSESSMENT CRITERION RANGE 
    Customers include but are not limited to tenants, visitors and staff.
     

    ASSESSMENT CRITERION 9 
    Inspections are carried out in accordance with organisational and legal requirements. 

    ASSESSMENT CRITERION 10 
    Potential problems relating to the condition of the property are identified and recorded for maintenance purposes. 

    SPECIFIC OUTCOME 3 
    Organise for the maintenance of property. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Information relating to the condition of the property is analysed in order to determine appropriate steps to have the problems rectified. 

    ASSESSMENT CRITERION 2 
    The importance of determining the responsibility for rectifying the identified problems regarding the condition of the property is explained in terms of the results of the inspections. 

    ASSESSMENT CRITERION 3 
    The procedures to source the services of a service provider for maintenance purposes are developed in terms of organisational procurement requirements. 

    ASSESSMENT CRITERION 4 
    Concepts such as service level agreements, performance management quality control and accountability management are explained within the context of contracting a service provider for maintenance purposes. 

    SPECIFIC OUTCOME 4 
    Develop and manage a system for routine and preventative maintenance. 
    OUTCOME RANGE 
    Routine maintenance includes but is not limited to day-to-day repair work and is most often minor work, but can also include major works. Preventive maintenance includes. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The concept of financial efficiency in relation to property maintenance is explained with example. 
    ASSESSMENT CRITERION RANGE 
    The concept of financial efficiency refers to but is not limited to minimising expenditure, maximising returns on expenditure, maximising cost recovery from residents, preventing overcharging or double charging, cost efficient replacement and repair procedures, use of quality products for long-term cost efficiency.
     

    ASSESSMENT CRITERION 2 
    The quality management system for ensuring financial efficiency for routine and preventative property maintenance is designed and developed in terms of best practice. 
    ASSESSMENT CRITERION RANGE 
    Quality management system include but is not limited to electronic or manual systems or combination of these, suitable authority levels, for reporting, assessing, responding appropriately to and authorising payment on maintenance-related issues.
     

    ASSESSMENT CRITERION 3 
    A system of periodic building inspections intended to identify and plan preventive maintenance work is developed according to best practice. 

    ASSESSMENT CRITERION 4 
    Tools and instruments are developed in order to monitor and evaluate the implementation of the systems. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner or moderating the assessment of a learner against this unit standard must be registered as an assessor with the relevant ETQA or HEQC.
  • Any institution offering learning that will enable the achievement of this unit standard must be accredited as a provider with the relevant ETQA or HEQC.
  • Assessment and moderation of assessment will be overseen by the relevant ETQA or HEQC according to the ETQA or HEQC's policies and guidelines for assessment and moderation.
  • Moderation must include both internal and external moderation of assessments at exit points of the qualification, unless ETQA or HEQC policies specify otherwise. Moderation should also encompass achievement of the competence described both in individual unit standard as well as the integrated competence described in the qualification. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Learners should have a knowledge and understanding of:
  • Building rules and regulations.
  • Property deterioration.
  • Property maintenance procedures.
  • Systems and processes.
  • Property inspection rules and regulations.
  • Basic communication channels to affected parties.
  • Financial efficiency.
  • Broad technical knowledge of maintenance needs. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identifying and solving problems relating to property in order to carry out repairs and maintenance work according to best practice. 

    UNIT STANDARD CCFO WORKING 
    Working effectively with others as a member of a work team to determine responsibilities for the repair or maintenance work for the property. 

    UNIT STANDARD CCFO ORGANISING 
    Planning, organising and managing oneself and one's activities responsibly and effectively to ensure financial efficiency for property maintenance. 

    UNIT STANDARD CCFO COLLECTING 
    Collecting, analysing, organising and critically evaluating information relating to the condition of the property to be maintained. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicating effectively using visual, mathematical and/or language skills in the form of oral and/or written presentation of information relating to maintenance plans and work involved. 

    UNIT STANDARD CCFO SCIENCE 
    Using science and technology effectively and critically, showing responsibility towards the environment and others by using technological aids in carrying out both inspections and maintenance work. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation by ensuring compliance with building control and health and safety requirements when carrying out maintenance work. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Integrated Assessment:

    When conducting assessments, assessors must ensure that they are familiar with the full text of the unit standards being assessed. Assessors must ensure that the assessment covers the specific outcomes, critical cross-field outcomes and essential embedded knowledge by developing assessment activities and tools, which are appropriate to the contexts in which the learners are working. These activities and tools may include self-assessment, peer assessment, formative and summative assessment. It may be more effective and efficient to assess a number of unit standards together in an integrated way, thus reducing the overall number of assessments and ensuring that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

    Assessment Option:

    Learners could be assessed using the following methods:
  • Oral or written questions.
  • Observation.
  • Simulation .
  • Role-plays.
  • Project, etc. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  66089   National Certificate: Human Settlements Development  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.