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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Evaluate and apply housing allocation systems and policies to facilitate accompanied viewing of property/accommodation 
SAQA US ID UNIT STANDARD TITLE
263045  Evaluate and apply housing allocation systems and policies to facilitate accompanied viewing of property/accommodation 
ORIGINATOR
SGB Housing 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 12 - Physical Planning and Construction Physical Planning, Design and Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is for learners working within a housing environment, who participate in the allocation of government assisted housing or rental housing where acquisition of competence against this standard will add value to one's job and capabilities to effectively allocate housing in accordance with the applicable organisational allocation systems and policies. The completion of this unit standard will equip learners with knowledge to effectively facilitate and prepare property/accommodation viewings in a professional manner.

People credited with this unit standard will be competent in:
  • Analysing and interpreting housing allocation systems and policies for housing allocations.
  • Preparing for property/accommodation viewings.
  • Assisting the occupant/customer to plan ahead for the viewing.
  • Viewing the property/accommodation with occupant/customer.
  • Completing records for the viewing process. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in the following:
  • Communication skills at NQF Level 3.
  • Mathematical Literacy at NQF Level 3. 

  • UNIT STANDARD RANGE 
  • Occupants cover those who qualify for the housing subsidy or government assisted housing.
  • Customers cover those who seek accommodation in a rental stock or buying a private house. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Analyse and interpret housing allocation systems and policies for housing allocations. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The challenges of housing/accommodation allocations are identified and explained in terms of housing supply and demand contexts. 

    ASSESSMENT CRITERION 2 
    Allocation policies and practices are analysed and interpreted in relation to diversity, preferences and choices. 

    ASSESSMENT CRITERION 3 
    Measures to streamline the administration of allocations are explained within the contexts of waiting lists and demand-driven policy. 

    ASSESSMENT CRITERION 4 
    The requirements for housing allocation are explained in terms of eligibility criteria and prioritisation to house people with complex needs. 

    ASSESSMENT CRITERION 5 
    The advantages and disadvantages of allocation systems and procedures are evaluated in the context of local factors in making allocation decisions. 

    ASSESSMENT CRITERION 6 
    Information required for housing allocations is obtained and collated in according to the database records in preparation for handing-over or letting the property to qualifying occupants. 

    SPECIFIC OUTCOME 2 
    Prepare for property/accommodation viewings. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Suitable time is arranged to meet with the occupant/customer in order to view the property/accommodation in accordance with organisational procedures. 

    ASSESSMENT CRITERION 2 
    Details of the property/accommodation to be viewed are provided and confirmed with the occupant/customer. 

    ASSESSMENT CRITERION 3 
    Appropriate steps are taken to ensure that the property is in a presentable condition. 

    ASSESSMENT CRITERION 4 
    The importance of maintaining personal health, safety and security of all involved in the viewing process is explained in accordance with legal obligations. 

    SPECIFIC OUTCOME 3 
    Assist the occupant/customer to plan ahead for the viewing. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Information which is required prior to the viewing is established, collated and disseminated to the occupant/customer on time. 

    ASSESSMENT CRITERION 2 
    Information about the property to be viewed is gathered and compiled in accordance with organisational requirements. 
    ASSESSMENT CRITERION RANGE 
    Information refers to but is not limited to the area profile, house plan, SG Diagram, infrastructure, rates and taxes and local facilities available.
     

    ASSESSMENT CRITERION 3 
    The reasons why the needs of the occupant/customer are recorded are explained with examples. 

    SPECIFIC OUTCOME 4 
    View property/accommodation with customers/occupant. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The importance of confirming the occupant/customer's identity when meeting with them at the agreed time and place of visit is explained in accordance with organisational work procedures and legal obligation. 

    ASSESSMENT CRITERION 2 
    The features and main benefits of the property/accommodation and location are explained to the occupant/customer according to the building specifications. 

    ASSESSMENT CRITERION 3 
    The occupant/customer is accompanied around the property/accommodation in order to summarise the features and benefits of the accommodation/property. 

    ASSESSMENT CRITERION 4 
    The terms and conditions of occupation are accurately and clearly explained in accordance with organisational procedures. 

    SPECIFIC OUTCOME 5 
    Complete records for the viewing process in accordance with organisational procedures and legal obligations. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An understanding of organisational procedures and legal obligations for viewing an property/accommodation is demonstrated with examples. 

    ASSESSMENT CRITERION 2 
    An ability to give the occupant/customer an opportunity to express or ask questions regarding the property/accommodation is demonstrated with examples. 

    ASSESSMENT CRITERION 3 
    Details of any outstanding issues which will need to be dealt with regarding the property/accommodation are recorded for corrective action. 

    ASSESSMENT CRITERION 4 
    Arrangements for the occupant/customer to sign the acceptance or refusal documentation and the reasons for acceptance/refusal are explained with examples. 
    ASSESSMENT CRITERION RANGE 
    Acceptance document refers to a Happy Letter or Agreement or such other documents as required.
     

    ASSESSMENT CRITERION 5 
    The importance of keeping and storing records which are accurate, legible and complete is explained with examples. 

    ASSESSMENT CRITERION 6 
    A report in relation to the allocation process is collated and presented in accordance with organisational work policies. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner or moderating the assessment of a learner against this unit standard must be registered as an assessor with the relevant ETQA or HEQC.
  • Any institution offering learning that will enable the achievement of this unit standard must be accredited as a provider with the relevant ETQA or HEQC.
  • Assessment and moderation of assessment will be overseen by the relevant ETQA or HEQC according to the ETQA or HEQC's policies and guidelines for assessment and moderation.
  • Moderation must include both internal and external moderation of assessments at exit points of the qualification, unless ETQA or HEQC policies specify otherwise. Moderation should also encompass achievement of the competence described both in individual unit standard as well as the integrated competence described in the qualification. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Learners should have a knowledge and understanding of:
  • Waiting lists.
  • Demand Database.
  • Housing related legislation.
  • Rental housing.
  • Property ownership.
  • Contracts/Agreements.
  • Basic understanding of viewing property or accommodation prior occupation. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identifying and solving problems relating to misallocations of houses or rental units to individuals who do not qualify in terms of the waiting list by applying the relevant allocations policies and procedures for effective allocations. 

    UNIT STANDARD CCFO WORKING 
    Working effectively with others as a member of a work team to ensure that the viewing process is smooth. 

    UNIT STANDARD CCFO ORGANISING 
    Planning, organising and managing oneself and one's activities responsibly and effectively by involving and assisting the occupant/customer understand the process to be followed regarding the times and location of the property/accommodation. 

    UNIT STANDARD CCFO COLLECTING 
    Collecting, analysing, organising and critically evaluating information pertaining to the features and benefits of the property. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicating effectively using visual, mathematical and/or language skills in the form of oral and/or written presentation of information in relation to acceptance or refusal by the occupant/customer to immediate supervisors for corrective action. 

    UNIT STANDARD CCFO SCIENCE 
    Using science and technology effectively and critically, showing responsibility towards the environment and others by taking appropriate actions to maintain safety and security during the visit. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Integrated Assessment:

    When conducting assessments, assessors must ensure that they are familiar with the full text of the unit standards being assessed. Assessors must ensure that the assessment covers the specific outcomes, critical cross-field outcomes and essential embedded knowledge by developing assessment activities and tools, which are appropriate to the contexts in which the learners are working. These activities and tools may include self-assessment, peer assessment, formative and summative assessment. It may be more effective and efficient to assess a number of unit standards together in an integrated way, thus reducing the overall number of assessments and ensuring that commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

    Assessment Option:

    Learners could be assessed using the following methods:
  • Oral or written questions.
  • Observation.
  • Simulation.
  • Role-plays.
  • Project, etc. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  66089   National Certificate: Human Settlements Development  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.