SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Operate a smart card system 
SAQA US ID UNIT STANDARD TITLE
258058  Operate a smart card system 
ORIGINATOR
SGB Hospitality, Gaming & Leisure 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7896  Operate a Smart Card System  Level 3  NQF Level 03  4   

PURPOSE OF THE UNIT STANDARD 
The purpose of this unit standard is to enable the learner to develop competent usage in dealing with fraud and security issues pertaining to the smart card system.

On achievement of this unit standard the learner will understand and be able to:
  • Operate the smart card system and deal with malfunctions.
  • Deal with fraud and security issues pertaining to the smart card system.
  • Ensure good customer service. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
  • Communication at NQF Level 2.
  • Mathematical Literacy at NQF Level 2. 
    		•

    UNIT STANDARD RANGE 
    Where applicable, range statements have been included under individual specific outcomes or assessment criteria. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Operate the smart card system. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    All procedures in the operation of a smart card system are listed and described accurately. 
    ASSESSMENT CRITERION RANGE 
    Procedures:
  • Includes but is not limited to loading credits, redeeming credits, system generated reports, identification of smart cards.
     
    		•

    ASSESSMENT CRITERION 2 
    The smart card system is operated efficiently following the correct procedures. 

    ASSESSMENT CRITERION 3 
    Smart card systems and transaction reporting is understood and outlined according to Gaming Board, National and provincial legislation and company procedures. 

    ASSESSMENT CRITERION 4 
    Reasons for the use of smart card systems as an alternative to currency are explained using examples of the benefits to clients and the casino. 

    SPECIFIC OUTCOME 2 
    Deal with malfunctions. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Malfunctions pertaining to a smart card system are dealt with according to appropriate policy and procedure. 

    ASSESSMENT CRITERION 2 
    A range of possible malfunctions are described and listed as these apply to smart cards. 

    ASSESSMENT CRITERION 3 
    Reasons are given for certain decisions made regarding a range of problems pertaining to the smart card system. 
    ASSESSMENT CRITERION RANGE 
    Problems:
  • Includes but is not limited to malfunctions, broken cards.
     
    		•

    ASSESSMENT CRITERION 4 
    Malfunctions which cannot be dealt with are referred to the appropriate channels where appropriate. 

    SPECIFIC OUTCOME 3 
    Deal with fraud and security issues pertaining to the smart card system. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Ways to protect the company against fraudulent use of smart cards and tampering are described in preventing such activity. 

    ASSESSMENT CRITERION 2 
    The importance of maintaining security at all times is stressed as it pertains to the operation of a smart card system. 

    SPECIFIC OUTCOME 4 
    Ensure good customer service. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Customers are interacted with in a polite and helpful manner. 

    ASSESSMENT CRITERION 2 
    Customers' queries are dealt with efficiently to ensure good customer service. 

    ASSESSMENT CRITERION 3 
    The importance of a smart card as an alternative currency is explained accurately to ensure customers understand its value. 

    ASSESSMENT CRITERION 4 
    The benefits of using a smart card are outlined to customers using good communication techniques that align with company policy. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against this unit standard (including through RPL) may apply to an assessment agency, assessor or provider institution accredited by the relevant Education and Training Quality Assurance body (ETQA), or one with an appropriate memorandum of understanding (MOU) with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard, or assessing this unit standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate MOU with the relevant ETQA. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The knowledge which should be embedded in the process to enable the learner to become competent in all the Specific Outcomes includes:
  • Security maintenance.
  • Gaming Board, National and provincial legislation.
  • Company reporting policies.
  • System-generated reports. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Problem identification and solution relates to handling a range of problems pertaining to the smart card system. 

    UNIT STANDARD CCFO COMMUNICATING 
    Good communication skills are employed when interacting with customers with regard to the smart card system. 

    UNIT STANDARD CCFO SCIENCE 
    Use of technology is employed when operating a smart card system. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 7896, "Operate a Smart Card System", Level 3, 4 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  63269   National Certificate: Gaming Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.