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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Handle casino chips 
SAQA US ID UNIT STANDARD TITLE
258045  Handle casino chips 
ORIGINATOR
SGB Hospitality, Gaming & Leisure 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The purpose of this unit standard is to enable the individual to demonstrate the correct technique when handling chips and be able to demonstrate the necessary dexterity, using both hands.

On achievement of this unit standard the learner will understand and be able to:
  • Make mandatory announcements.
  • Handle chips accurately.
  • Ensure good customer service. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Mathematical Literacy at NQF Level 2.
  • Communication at NQF Level 2. 
    		•

    UNIT STANDARD RANGE 
    Where applicable, range statements have been included under individual specific outcomes or assessment criteria. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Make mandatory announcements. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The term mandatory announcements is understood and described with examples. 

    ASSESSMENT CRITERION 2 
    Mandatory announcements are clearly and audibly made to customers and inspectors. 

    ASSESSMENT CRITERION 3 
    Reasons for making mandatory announcements are given with reference to company procedure. 

    SPECIFIC OUTCOME 2 
    Handle chips accurately. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Chips are handled with both hands demonstrating the correct technique. 

    ASSESSMENT CRITERION 2 
    Chips are handled with accuracy and appropriate dexterity. 
    ASSESSMENT CRITERION RANGE 
    Skills:
  • Passing a stack, pushing stacks, drop cutting, penciling, chipping, cutting into, spreading, picking, stacking up.

    Chips:
  • Colour chips, value chips.
     
    		•

    ASSESSMENT CRITERION 3 
    Various procedures used to handle chips are described as used by dealers adhering to relevant company procedure. 
    ASSESSMENT CRITERION RANGE 
    Situations:
  • Opening a table, buy ins, accepting bets, checking bets, paying out, cashing out, closing a table.
     
    		•

    ASSESSMENT CRITERION 4 
    The importance of handling chips appropriately and effectively is outlined in terms oft contributing to the proficiency of a dealer as well as aiding in increased revenue for the casino and overall customer satisfaction. 

    SPECIFIC OUTCOME 3 
    Ensure good customer service. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Customers are dealt with in a polite, friendly and helpful manner. 

    ASSESSMENT CRITERION 2 
    An issue arising from a potentially problematic situation is handled efficiently to ensure customer satisfaction. 
    ASSESSMENT CRITERION RANGE 
    Situations with customers:
  • Included but not limited to overpaying, underpaying.
     
    		•

    ASSESSMENT CRITERION 3 
    The importance of delivering good customer service is explained in the light of customer loyalty and increased revenue for the casino. 

    ASSESSMENT CRITERION 4 
    The impact of not dealing with customers in a polite and efficient manner is described with particular reference to the organisation, self and co-worker. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against this unit standard (including through RPL) may apply to an assessment agency, assessor or provider institution accredited by the relevant Education and Training Quality Assurance body (ETQA), or one with an appropriate memorandum of understanding (MOU) with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard, or assessing this unit standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate MOU with the relevant ETQA. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The knowledge, which should be embedded in the process to enable the learner to become competent in all of the Specific Outcomes, includes:
  • Appropriate chip handling techniques.
  • Relevant customer service.
  • Relevant policy and procedure relating to mandatory announcements.
  • Relevant policy and procedure relating to casino chip handling.
  • Methods of making mandatory announcements. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Problem solving when handling various situations ensuring customer satisfaction. 

    UNIT STANDARD CCFO COLLECTING 
    Critically collecting, evaluating and analysing information when handling a range of situations whilst handling chips. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communication when making mandatory announcements clearly and audibly to players and inspectors. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  63269   National Certificate: Gaming Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Reach Summit 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.