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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Demonstrate and apply knowledge of the slots department and internal procedures 
SAQA US ID UNIT STANDARD TITLE
258036  Demonstrate and apply knowledge of the slots department and internal procedures 
ORIGINATOR
SGB Hospitality, Gaming & Leisure 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7917  Demonstrate knowledge of the slots department and internal procedures  Level 3  NQF Level 03  5   

PURPOSE OF THE UNIT STANDARD 
The purpose of this unit standard is to enable the learner to understand his/her role within the slots department and how it relates to individuals in other departments. The learner must understand how performance in the slots department affects other departments and base performance on this understanding.

On achievement of this unit standard the learner will understand and be able to:
  • Explain the staffing structure of the slots department.
  • Describe the interrelationship between the various support departments.
  • Stress the importance of good communication and teamwork within the slots department. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication at NQF Level 3.
  • Mathematical Literacy at NQF Level 2. 
    		•

    UNIT STANDARD RANGE 
    Where applicable, range statements have been included under individual specific outcomes or assessment criteria. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain the staffing structure of the slots department. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The conditions of service for employees is explained through the use of appropriate examples. 
    ASSESSMENT CRITERION RANGE 
    Working days, leave days, parking, uniforms, working hours and shifts.
     

    ASSESSMENT CRITERION 2 
    Promotion requirements within the slots department are explained for the different categories of employees. 

    ASSESSMENT CRITERION 3 
    An explanation is given of the need to consider the staff complement carefully before appointing additional staff focusing on the disadvantages for the organization and employees of overstaffing and understaffing. 

    ASSESSMENT CRITERION 4 
    The staffing complement, the chain of command and reporting structures of the slots department are explained using an organogram indicating the specific positions within the slots department. 

    SPECIFIC OUTCOME 2 
    Describe the interrelationship between the various support departments. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The various support departments and structures in the casino are described in terms of their function. 
    ASSESSMENT CRITERION RANGE 
    Of departments:
  • Includes but is not limited to slots, financial services, security, surveillance, food and beverage, public areas, maintenance, human resources, promotions and marketing.
     
    		•

    ASSESSMENT CRITERION 2 
    The need for cooperation between and with the support departments is explained in terms of customer satisfaction and organizational objectives. 

    SPECIFIC OUTCOME 3 
    Work in a slots department team. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The requirements for working in a team are explained with examples of good and bad practice. 

    ASSESSMENT CRITERION 2 
    Own responsibility within a team is explained in relation to the tasks of the other team members. 

    ASSESSMENT CRITERION 3 
    Good communication is used in dealing with team members. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against the unit standard (including through RPL) may apply to an assessment agency, assessor or provider institution accredited by the relevant Education and Training Quality Assurance body (ETQA), or one with an appropriate memorandum of understanding (MOU) with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard, or assessing this unit standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation should include both internal and external moderation where applicable. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Staffing structure of the gaming machine department.
  • Communication.
  • Teamwork. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Teamwork is encouraged when liasing with various support departments and other team members. 

    UNIT STANDARD CCFO COLLECTING 
    Information is evaluated when new employees research and understand standards expected of them in the workplace. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communication skills are needed when engaging in teamwork within the slots department. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 7917, "Demonstrate knowledge of the slots department and internal procedures", Level 3, 5 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  63269   National Certificate: Gaming Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.