SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Sell products or services to clients in a pharmacy 
SAQA US ID UNIT STANDARD TITLE
256482  Sell products or services to clients in a pharmacy 
ORIGINATOR
SGB Pharmacy 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 09 - Health Sciences and Social Services Curative Health 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for individuals working in a pharmaceutical outlet that sells products or services to clients. Individuals credited with this standard function under the supervision of a pharmacist and carry out established and familiar procedures in familiar environments. These individuals are able to approach clients in a professional manner and also in a manner that identifies the client's needs, match products and services to identified need and close the sale within the legal framework. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that the learner is competent in:
  • Communication at NQF Level 2.
  • Mathematical literacy at NQF Level 2.
  • The unit standards:
    > ID 256485: Apply ethical and legal behaviour in the pharmaceutical and health environment.
    > ID 256477: Define health promotion in the South African context. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Establish the client's need. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The client is approached in a manner that encourages continued interaction. 

    ASSESSMENT CRITERION 2 
    An atmosphere is created to make the client feel comfortable and welcome. 

    ASSESSMENT CRITERION 3 
    Questioning techniques are used in a professional manner to identify the client's needs. 

    ASSESSMENT CRITERION 4 
    Confirmation that the correct need has been identified is obtained from the client. 

    SPECIFIC OUTCOME 2 
    Respond to client needs. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The client's needs are analysed, and appropriate advice, services and/or products are offered to match the needs. 

    ASSESSMENT CRITERION 2 
    Features and benefits of products offered are explained or demonstrated according to the product characteristics. 

    ASSESSMENT CRITERION 3 
    Alternative products are offered where the original product does not meet the client's needs. 

    ASSESSMENT CRITERION 4 
    Processes for resolving unmet needs for services and products are described with examples. 

    ASSESSMENT CRITERION 5 
    Processes for dealing with returned products are described with examples. 

    ASSESSMENT CRITERION 6 
    Client requests which fall outside the Scope of Practice are referred to the appropriate health professional. 

    SPECIFIC OUTCOME 3 
    Process payment at the point of sale. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Start and end-of-day functions at point of sales are performed in accordance with organisational procedures. 

    ASSESSMENT CRITERION 2 
    Various forms of payments are identified as generally accepted. 

    ASSESSMENT CRITERION 3 
    Forms of payment are validated for authenticity and accepted in terms of the generally accepted security procedures and the organisation specific procedures. 

    ASSESSMENT CRITERION 4 
    Where appropriate, change is correctly calculated and given to the client. 

    ASSESSMENT CRITERION 5 
    The client's transaction is finalised, recorded and documented according to organisation specifications and legal requirements. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA or ETQA that has a Memorandum of Understanding in place with the relevant ETQA.
  • Moderators must be accredited and allocated by the relevant ETQA or ETQA that has a Memorandum of Understanding in place with the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Questioning techniques.
  • Organisational policy for selling.
  • Legal requirements relating to sale of medicines and scheduled substances.
  • After sales service.
  • Techniques for reassuring clients. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Solving problems:

    Refer to the fllowing Specific Outcome(s):
  • Respond to client needs. 

  • UNIT STANDARD CCFO WORKING 
    Work in a team:

    Refer to the following Specific Outcome(s):
  • Respond to client needs. 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information:

    Refer to the following Specific Outcome(s):
  • Establish the client's need.
  • Respond to client needs. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively:

    Refer to all Specific Outcomes. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology:

    Refer to the following Specific Outcome(s):
  • Process payment at the point of sale. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems:

    Refer the following Specific Outcome(s):
  • Process payment at the point of sale. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  72049   National Certificate: Pharmacist Assistance  Level 3  NQF Level 03  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.