SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Administer the loss management and civil claim process 
SAQA US ID UNIT STANDARD TITLE
255996  Administer the loss management and civil claim process 
ORIGINATOR
SGB Visible Policing 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Safety in Society 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is for learners who administer loss management and civil claims within an organisation.

A learner credited with this unit standard will be able to:
  • Demonstrate an understanding of the legal framework pertaining to loss management.
  • Report potential losses and civil claims.
  • Keep records of losses and civil claims.
  • Investigate potential losses and civil claims.
  • Determine liability for potential losses and civil claims.
  • Finalise losses and civil claims. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that the learner has the following knowledge and skills:
  • Mathematical literacy at NQF Level 4.
  • Communication at NQF Level 4. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an understanding of the legal framework pertaining to loss management. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An explanation is given of the external and internal legal requirements governing loss management in terms of the administration of losses and civil claims. 

    ASSESSMENT CRITERION 2 
    An explanation is given of the impact of external legal requirements on the internal legal framework and regulations. 

    ASSESSMENT CRITERION 3 
    The roles, functions and responsibilities of stakeholders are explained from a loss management perspective. 

    ASSESSMENT CRITERION 4 
    An explanation is given of the difference between Criminal Procedure and Civil Procedure in relation to loss management. 

    SPECIFIC OUTCOME 2 
    Report potential losses and civil claims. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The receiving of civil claims and the identification of potential losses are explained in order to activate reporting procedures. 
    ASSESSMENT CRITERION RANGE 
  • Type of losses and claims refers to but is not limited to state assets, financial losses, civil claims, motions and interdicts, loss of or damage to state property and compensation payments.
  • Civil claims refer to but not limited to letters of demand.
     

  • ASSESSMENT CRITERION 2 
    The type of loss and civil claim is identified in order to ensure the relevant reporting procedures and actions are adhered to. 

    ASSESSMENT CRITERION 3 
    The different initial reports are described so as to ensure types of losses are reported correctly. 

    ASSESSMENT CRITERION 4 
    An initial report is completed in order to start the process of processing the potential loss and civil claim. 

    ASSESSMENT CRITERION 5 
    The process of reporting potential loss and civil claim is followed within a given case study. 
    ASSESSMENT CRITERION RANGE 
    Process refers to the opening of file until finalization of claim.
     

    ASSESSMENT CRITERION 6 
    The importance of acknowledgement of initial report/civil claim is described in order to ensure stakeholder satisfaction. 

    SPECIFIC OUTCOME 3 
    Keep records of potential losses and civil claims. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An explanation is given of the importance and purpose of record keeping. 

    ASSESSMENT CRITERION 2 
    A description is given of the specific records to be kept and type of information to be recorded. 

    ASSESSMENT CRITERION 3 
    The responsibility for the safe keeping of records is identified in line with organisational procedures. 

    ASSESSMENT CRITERION 4 
    An explanation is given of roles and responsibilities regarding the capturing of information on the loss control system. 

    SPECIFIC OUTCOME 4 
    Investigate potential losses and civil claim. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A description is given of responsibilities for the conducting of investigations. 

    ASSESSMENT CRITERION 2 
    An explanation is given of methods utilised during investigations. 
    ASSESSMENT CRITERION RANGE 
    Methods refer to but are not limited to formal boards of inquiries, day-to-day admin and informal liability investigations.
     

    ASSESSMENT CRITERION 3 
    An explanation is given of different types of investigations. 
    ASSESSMENT CRITERION RANGE 
    Types refer to criminal, disciplinary, liability investigation and section 102 of the Firearm Control Act.
     

    ASSESSMENT CRITERION 4 
    The process to be followed in the investigation of potential losses and civil claims is applied in a given case scenario. 

    ASSESSMENT CRITERION 5 
    The outcome of the investigation is captured within a comprehensive factual report with supporting documentation according to organisational requirements. 

    SPECIFIC OUTCOME 5 
    Determine liability for potential losses and civil claims. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An explanation is given of the process and procedures of determining liability. 

    ASSESSMENT CRITERION 2 
    An explanation is given of the delegation of power in the determining of liability. 

    ASSESSMENT CRITERION 3 
    The process to determine liability is applied in a given case scenario. 

    ASSESSMENT CRITERION 4 
    The outcome of the findings and the reasons for the decision regarding liability is communicated to the relevant stakeholders. 

    SPECIFIC OUTCOME 6 
    Finalise losses and civil claims. 
    OUTCOME RANGE 
    Losses and civil claims refer to and must include; write-offs/waiver of claims/remissions, recoveries (distinguish between the formal and informal recovering process) and compensation payments including ex-gratia payments. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An explanation is given on the process of finalising losses and civil claims in terms of current Treasury Regulations. 

    ASSESSMENT CRITERION 2 
    An explanation is given of the process to enforce findings. 

    ASSESSMENT CRITERION 3 
    The procedure to be adhered to during the finalisation of losses and civil claims is applied in a given case scenario. 

    ASSESSMENT CRITERION 4 
    Finalised losses and civil claims are reported in a given case scenario. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this Unit Standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Legal framework pertaining to loss management.
  • External legal requirements governing the loss management environment.
  • Internal legal framework in governing the loss management environment.
  • Impact of external legal requirements on the internal legal framework.
  • Roles, functions and responsibilities of stakeholders.
  • Difference between Criminal Procedure and Civil Procedure.
  • Type of loss and civil claim.
  • Difference and similarities between losses and civil claims.
  • Receiving civil claims and identification of potential losses.
  • Different initial reports.
  • Process of reporting loss/civil claim.
  • Type of information recorded.
  • Responsibility for the safe keeping of records.
  • Management of information Standards procedures.
  • Methods utilize during investigation.
  • Types of investigations.
  • Determine liability.
  • Delegation of power.
  • Write-offs/waiver of claims/remissions.
  • Recoveries (distinguish between the formal and informal recovering process).
  • Compensation payments including ex-gratia payments.
  • Processes to finalize losses/civil claims.
  • Treasury Regulations.
  • Purpose and process of reporting finalized losses/civil claims. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identifying and solving problems in which responses display that responsible decisions using critical and creative thinking have been made when:
  • Identifying potential losses and civil claims.
  • Reporting potential losses and civil claims.
  • Investigate potential losses and civil claims.
  • Determining liabilities for potential losses and civil claims. 

  • UNIT STANDARD CCFO WORKING 
    Working effectively with others as a member of a team, group, organisation, and community during:
  • Report potential losses and civil claims.
  • Identify potential losses. 

  • UNIT STANDARD CCFO ORGANISING 
    Organising and managing oneself and one's activities responsibly and effectively when:
  • Identifying potential losses and civil claims.
  • Reporting potential losses and civil claims.
  • Investigate potential losses and civil claims. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion when:
  • Keeping record of potential losses and civil claims.
  • Capturing of information. 

  • UNIT STANDARD CCFO SCIENCE 
    Using science and technology effectively and critically, showing responsibility towards the environment and health of others when:
  • Reporting potential losses and civil claims.
  • Investigate potential losses and civil claims. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrating an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation when:
  • Demonstrating an understanding of the legal framework pertaining to loss management. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  61729   National Diploma: Policing  Level 6  NQF Level 06  Reregistered  2023-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.