SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Plan transport to meet contractual obligations and service level agreements 
SAQA US ID UNIT STANDARD TITLE
255802  Plan transport to meet contractual obligations and service level agreements 
ORIGINATOR
SGB Transport and Logistics Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Transport, Operations and Logistics 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard will be useful for people who are required to ensure that freight, including goods, passengers or livestock, is moved from origin to destination in terms of stakeholder requirements, and in compliance with legislative requirements and international codes and practices.

This unit standard will recognise the essential knowledge and skills required to determine the requirements of contracts and service level agreements and plan and schedule transport to meet these requirements in a manner that complies with the law and safety requirements.

People credited with this unit standard are able to:
  • Determine requirements from service level agreements.
  • Plan routes and schedule transport.
  • Plan loads to meet service obligations.
  • Review and report on service delivery. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit calculation is based on the assumption that learners are already competent in terms of the following outcomes or areas of learning when starting to learn towards this unit standard:
  • Communications and Mathematical Literacy at NQF Level 4. 

  • UNIT STANDARD RANGE 
    Specific range statements are provided in the body of the unit standard where they apply to particular specific outcomes or assessment criteria. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Determine requirements from service level agreements. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Specific terms and conditions of service level agreements are identified in terms of their implications for fleet allocation and scheduling purposes. 

    ASSESSMENT CRITERION 2 
    Requirements within contracts or agreements for movement of freight across international boundaries and/or modes of transport is identified in relation to legislative requirements, security provisions and costs. 
    ASSESSMENT CRITERION RANGE 
    Costs include:
  • Customs and clearance, tollgates.
     

  • ASSESSMENT CRITERION 3 
    The need for, or possibilities of, multi-modal transport to meet service obligations is identified, and cost implications determined in relation to the constraints of the agreement. 

    ASSESSMENT CRITERION 4 
    The specific vehicle, vessel or craft configurations implied by the freight to be transported are identified and ensured to be available for the duration of the assignment. 
    ASSESSMENT CRITERION RANGE 
    Freight requirements include:
  • Height, length, width, mass/volume.
     

  • ASSESSMENT CRITERION 5 
    The implications of both freight and type of vehicle, vessel or craft are identified and described in relation to the planned or available routes, ports and/or terminals. 

    SPECIFIC OUTCOME 2 
    Plan routes and schedule transport. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Key factors affecting routing and scheduling for own operation are identified in terms of typical trends and the implications of these for freight movement. 
    ASSESSMENT CRITERION RANGE 
    Factors include:
  • Peak and off-peak times, seasonal demand, major events, security, fixed and alternative routes, facilities available to crew on routes.
     

  • ASSESSMENT CRITERION 2 
    Planning for the movement of freight ensures that current fleet capacity and availability is adequate to meet demand. 

    ASSESSMENT CRITERION 3 
    The fleet is scheduled for optimal utilisation in terms of current contracts. Deliveries and collections are scheduled so as to minimise congestion and turnaround times. 

    ASSESSMENT CRITERION 4 
    Communication with route planners is clear, unambiguous and provides direction for the optimal planning and scheduling of vehicles. 

    ASSESSMENT CRITERION 5 
    The schedule is monitored on a continuous basis and ensured to be on time. 

    ASSESSMENT CRITERION 6 
    Actions in response to delays are appropriate to the context and designed to facilitate service delivery. 

    ASSESSMENT CRITERION 7 
    Key differences in scheduling transport within the government and private sectors are described and explained with reference to supply and demand, fleet capacity and availability, and schedules. 

    ASSESSMENT CRITERION 8 
    Client demand for just-in-time delivery requirements are explained in terms of the implications for fleet capacity and availability, routes, supplier constraints, and loading and offloading sites and facilities. 

    SPECIFIC OUTCOME 3 
    Plan loads to meet service obligations. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Load planning meets the regulatory requirements and restrictions on load compatibility in terms of the relevant South African National Standards (SANS) codes and load charts, as well as international codes where applicable. 
    ASSESSMENT CRITERION RANGE 
    Requirements include:
  • Dangerous goods/chemicals: SANS 10231, 10232 P1, low hazards: SANS 10298, specialised cargoes: SANS 10228 (perishables, abnormal, livestock, furniture removal, medical waste, organs transplants, explosives, radio-active).
     

  • ASSESSMENT CRITERION 2 
    Permit requirements are identified in relation to load quantities and exempt quantities for particular loads. 

    ASSESSMENT CRITERION 3 
    Vehicle type and configuration meets the requirements of the load to be carried. 
    ASSESSMENT CRITERION RANGE 
    Requirements include:
  • Wet/dry, dangerous, low hazard.
     

  • ASSESSMENT CRITERION 4 
    Items are loaded in a manner that protects load integrity and overall vehicle and/or stack stability, and complies with regulations governing loading and over-loading. 
    ASSESSMENT CRITERION RANGE 
    Regulations include:
  • Load profiles, load distribution, load width and height, load consolidation.
     

  • ASSESSMENT CRITERION 5 
    Load space is ensured to be optimally utilised without compromising safety or freight integrity. 

    ASSESSMENT CRITERION 6 
    Route planning makes provision for in-route problems which require re-planning and/or rescheduling. 

    SPECIFIC OUTCOME 4 
    Review and report on service delivery. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Service delivery is monitored for compliance with service level agreements at scheduled intervals. 

    ASSESSMENT CRITERION 2 
    Deviations are noted and corrective action taken is appropriate to the particular circumstances and designed to restore service to agreed levels. 

    ASSESSMENT CRITERION 3 
    Reports to customers provide them with accurate feedback on freight movement and/or problem solving actions in terms of service level agreements. 

    ASSESSMENT CRITERION 4 
    Reports, for internal and external purposes, accurately reflect the results of transport operations. 

    ASSESSMENT CRITERION 5 
    Feedback is gathered and reviewed systematically, and suggestions or lessons learned are reflected in continuous improvement of service provision. 

    ASSESSMENT CRITERION 6 
    Information pertinent to the review is gathered from all relevant sources and involved personnel. 

    ASSESSMENT CRITERION 7 
    Debriefing sessions are conducted in a positive and constructive manner, and are focused on problem-solving and continuous improvement. 

    ASSESSMENT CRITERION 8 
    Recommendations for improvements to service delivery are realistic and consistent with the review findings. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation Options:
  • Providers of learning towards this unit standard will need to meet the accreditation requirements of the relevant ETQA.

    Moderation Option:
  • The moderation requirements of the relevant ETQA must be met in order to award credit to learners for this unit standard. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The following essential embedded knowledge will be assessed through assessment of the specific outcomes in terms of the stipulated assessment criteria. Candidates are unlikely to achieve all the specific outcomes, to the standards described in the assessment criteria, without knowledge of the listed embedded knowledge. This means that for the most part, the possession or lack of the knowledge can be directly inferred from the quality of the candidate's performance. Where direct assessment of knowledge is required, assessment criteria have been included in the body of the unit standard.
  • Customer service.
  • Ethical business practices.
  • SANS codes.
  • Specific legislation related to transport in various sectors.
  • Company policies and procedures. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems and make decisions using critical and creative thinking.

    Note:
  • Planning, scheduling and monitoring transport operations means ongoing problem identification (pro-active and reactive) and solving problems to deliver to service agreements. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others as members of a team, group, organisation or community.

    Note:
  • The nature of service delivery in transport demands integrated operations and effective teamwork. 

  • UNIT STANDARD CCFO ORGANISING 
    Organise and manage themselves and their activities responsibly and effectively.

    Note:
  • Critical to the coordination and facilitation function. 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information.

    Note:
  • Critical to planning, scheduling, monitoring, and to the coordination and facilitation function. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively, using visual, mathematical and/or language skills in the modes of oral and/or written presentations.

    Note:
  • Communication is important at every stage of planning, scheduling, monitoring, and to the coordination and facilitation function. 

  • UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically showing responsibility towards the environment and health of others.

    Note:
  • Technology is used in every aspect of planning, scheduling, monitoring, and to the coordination and facilitation function. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation.

    Note:
  • Critical to planning, scheduling, monitoring, and to the coordination and facilitation function. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Notes to Assessors:

    Assessors should keep the following general principles in mind when designing and conducting assessments against this unit standard:
  • Focus the assessment activities on gathering evidence in terms of the main outcome expressed in the title to ensure assessment is integrated rather than fragmented. Remember we want to declare the person competent in terms of the title. Where assessment at title level is unmanageable, then focus assessment around each specific outcome, or groups of specific outcomes.
  • Make sure that evidence is gathered across the entire range, wherever it applies. Assessment activities should be as close to the real performance as possible, and where simulations or role-plays are used, there should be supporting evidence to show the candidate is able to perform in the real situation.
  • Do not focus the assessment activities on each assessment criterion. Rather make sure the assessment activities focus on outcomes and are sufficient to enable evidence to be gathered around all the assessment criteria.
  • The assessment criteria provide the specifications against which assessment judgements should be made. In most cases, knowledge can be inferred from the quality of the performances, but in other cases, knowledge and understanding will have to be tested through questioning techniques. Where this is required, there will be assessment criteria to specify the standard required.
  • The task of the assessor is to gather sufficient evidence, of the prescribed type and quality, as specified in this unit standard, that the candidate can achieve the outcomes again and again and again. This means assessors will have to judge how many repeat performances are required before they believe the performance is reproducible.
  • All assessments should be conducted in line with the following well documented principles of assessment: Appropriateness, fairness, manageability, integration into work or learning, validity, direct, authentic, sufficient, systematic, open and consistent.

    The following particular issues should be taken into consideration when assessing against this unit standard:
  • Assessment must include a practical component, either in a real workplace, or accurate simulation.

    Definition of Terms:

    Terms have been clarified as far as possible through the use of range statements. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  61489   National Certificate: Transport Operations  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Diversity technology Training Institute 
    2. Ikusasa Lethu Projects and Training (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.