SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Implement risk mitigation and contingency plans in response to transport related incidents

SAQA US ID	UNIT STANDARD TITLE
255800	Implement risk mitigation and contingency plans in response to transport related incidents
ORIGINATOR
SGB Transport and Logistics Operations
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Transport, Operations and Logistics
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 5	Level TBA: Pre-2009 was L5	8
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2024-06-30		2027-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

This unit standard will be useful for people who are required to ensure that freight, including goods, passengers or livestock, is moved from origin to destination in terms of stakeholder requirements, and in compliance with legislative requirements and international codes and practices.

This unit standard will recognise the essential knowledge and skills required to implement risk mitigation plans. More specifically they will be able to implement existing risk management plans and strategies, and develop and implement plans for contingencies.

People credited with this unit standard are able to:

Implement general risk mitigation plans and procedures.

Manage risk for a specific incident.

Plan and implement third party service agreements.

Implement contingency plans in a transport operation.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

The credit calculation is based on the assumption that learners are already competent in terms of the following outcomes or areas of learning when starting to learn towards this unit standard:

Communications and Mathematical Literacy at NQF Level 4.

UNIT STANDARD RANGE

Specific range statements are provided in the body of the unit standard where they apply to particular specific outcomes or assessment criteria.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Implement general risk mitigation plans and procedures.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Insurance is ensured to be in place and appropriate to the nature of the risk for every transport assignment and legal compliance requirements.

ASSESSMENT CRITERION 2

Insurance provisions and limitations for specific transport assignments are described in terms of their risk cover and cost to the business.

ASSESSMENT CRITERION RANGE

Insurance includes provision for:

Damage (spoilage); loss (theft, discrepancy, spontaneous combustion); environmental (spills; rehabilitation); accidents; loss of life; public liability.

ASSESSMENT CRITERION 3

Transport operations are carefully monitored for compliance with the terms and conditions of insurance and legal requirements.

ASSESSMENT CRITERION 4

Particular attention is paid to actions that may invalidate claims.

ASSESSMENT CRITERION 5

In the event of accident, incident or loss, liability is determined for claim purposes, or referred for legal opinion when beyond of own scope of authority or competence.

ASSESSMENT CRITERION 6

Circumstances surrounding claims are investigated for validity, culpability and liability to protect company interests.

ASSESSMENT CRITERION 7

Claims are managed promptly to minimise inconvenience and/or loss.

ASSESSMENT CRITERION 8

Internal risk management procedures are monitored continuously to ensure that security is not compromised or confidential information made available to unauthorised persons.

ASSESSMENT CRITERION 9

Breaches of risk management procedures are identified and action taken is consistent with the severity of the breach, the provisions of company procedures, and current legislation.

ASSESSMENT CRITERION RANGE

Breaches include:

Security of information; theft at the depot/port/harbour; theft in transit; malicious damage; failure to report incidents; inadequate planning; inadequate maintenance; failure to carry out plans.

ASSESSMENT CRITERION 10

Compliance with service level agreements is managed to ensure that allocated responsibilities are discharged and customer expectations met in a manner that enhances customer relationships and reduces risk.

ASSESSMENT CRITERION RANGE

Risk includes:

Liabilities; loss; penalties.

ASSESSMENT CRITERION 11

Implementation of corrective action and good practice reduces manageable risk, and maintains claims within targeted levels.

ASSESSMENT CRITERION 12

Loss directly attributable to customer or third party actions or negligence is dealt with in a manner that protects company interests, and in accordance with company procedures and current legislation.

ASSESSMENT CRITERION RANGE

Loss includes:

Non-payment; customs liabilities (illegal loads).

SPECIFIC OUTCOME 2

Manage risk for a specific incident in terms of current legislation.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Key information with respect to the nature and seriousness of the incident is established at first hand, without delay.

ASSESSMENT CRITERION 2

Responses to the incident are appropriate to the context, and protect the interests of the company and those affected by the incident.

ASSESSMENT CRITERION 3

Communication with transport operators at the site, direct or indirect, is conducted in a manner that promotes calm and rational decision-making.

ASSESSMENT CRITERION RANGE

Operators include:

Drivers; pilots; ships officers; pump stations; control stations; other company personnel on-site.

ASSESSMENT CRITERION 4

Own contributions or interventions comply with the protocols of agencies officially managing the site, company policies and procedures, and general safety requirements.

ASSESSMENT CRITERION RANGE

Interventions include:

Completing paperwork/documentation; securing legal advice and/or representation; informing key authorities; managing spillages/pollution; provision of information.

ASSESSMENT CRITERION 5

Responses are characterised by decisiveness and a problem-solving orientation.

ASSESSMENT CRITERION 6

Interventions are based on personal and/or corporate experience of successful responses to similar incidents in the past and generally accepted best practice.

SPECIFIC OUTCOME 3

Plan and implement third party service agreements.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Possible areas for outsourcing services and/or securing access to additional third party capacity are identified in terms of quality, availability, cost and added value to the business.

ASSESSMENT CRITERION RANGE

Outsourcing includes:

Buildings, transport, services, skills, training.

ASSESSMENT CRITERION 2

Decisions to outsource or secure third party services are cost effective and support the consistency and quality of service provision.

ASSESSMENT CRITERION 3

Provision for third party services is consistent with own capacity constraints and calculated demands on service capacity and meeting anticipated requirements for additional capacity.

ASSESSMENT CRITERION 4

Use of third party service is carefully monitored for cost and quality of service delivery.

ASSESSMENT CRITERION 5

Recommendations to extend or discontinue agreements are consistent with cost benefit analysis and customer service feedback.

SPECIFIC OUTCOME 4

Implement contingency plans in a transport operation.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Deployment of personnel is appropriate in terms of their competence, requirements of the job and legal requirements and promoting the integrity of the operation and reduces risk.

ASSESSMENT CRITERION 2

Changes to routes and/or transport mode necessitated by actual or anticipated incidents protect against risk, and provide the most effective alternative in terms of the service level agreements.

ASSESSMENT CRITERION 3

Reallocation of resources in response to incidents or accidents provides the best alternative within organisational constraints, and reduces the potential impact on service level agreements.

ASSESSMENT CRITERION 4

Third party agreements are implemented promptly to maintain continuity of service as stipulated in service level agreements.

ASSESSMENT CRITERION 5

Documentation for every transport operation is complete, accurate and securely stored.

ASSESSMENT CRITERION 6

Incident reports are accurate, complete, in the required format, and submitted within stipulated timeframes.

ASSESSMENT CRITERION 7

Responses to breaches of environmental legislation and/or regulations are prompt, ethical and designed to limit damage to and/or restore the environment.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

Accreditation Options:

Providers of learning towards this unit standard will need to meet the accreditation requirements of the relevant ETQA.

Moderation Option:

The moderation requirements of the relevant ETQA must be met in order to award credit to learners for this unit standard.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

The following essential embedded knowledge will be assessed through assessment of the specific outcomes in terms of the stipulated assessment criteria. Candidates are unlikely to achieve all the specific outcomes, to the standards described in the assessment criteria, without knowledge of the listed embedded knowledge. This means that for the most part, the possession or lack of the knowledge can be directly inferred from the quality of the candidate's performance. Where direct assessment of knowledge is required, assessment criteria have been included in the body of the unit standard.

South African National Standards (SANS) codes.

Specific legislation - insurance.

Company policies and procedures.

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify and solve problems and make decisions using critical and creative thinking.

Note: Risk in transport must be managed in order to deliver to expectations; this implies identifying potential problems and making provision for them, as well as dealing with them when preventative measures fail.

UNIT STANDARD CCFO WORKING

Work effectively with others as members of a team, group, organisation or community.

Note: There are many involved in managing risk; coordinating these efforts is core to this competence.

UNIT STANDARD CCFO ORGANISING

Organise and manage themselves and their activities responsibly and effectively.

Note: Ensuring that risks are identified and provision made implies careful organisation.

UNIT STANDARD CCFO COLLECTING

Collect, analyse, organise and critically evaluate information.

Note: Gathering information in relation to each contract and task; identifying risks, making provision, communicating that to all affected parties.

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively, using visual, mathematical and/or language skills in the modes of oral and/or written presentations.

Note: There is an aspect of written and verbal communication - ensuring that risks are identified, that insurance is in place; that risks are communicated; that eventualities are investigated.

UNIT STANDARD CCFO SCIENCE

Use science and technology effectively and critically showing responsibility towards the environment and health of others.

Note: Information management systems will be part of this standard.

UNIT STANDARD CCFO DEMONSTRATING

Demonstrate an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation.

Note: Critical - the risks are factors in the world as a set of related systems; providing for risk must take all of this into account.

UNIT STANDARD ASSESSOR CRITERIA

N/A

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

Notes to Assessors:

Assessors should keep the following general principles in mind when designing and conducting assessments against this unit standard:

Focus the assessment activities on gathering evidence in terms of the main outcome expressed in the title to ensure assessment is integrated rather than fragmented. Remember we want to declare the person competent in terms of the title. Where assessment at title level is unmanageable, then focus assessment around each specific outcome, or groups of specific outcomes.

Make sure that evidence is gathered across the entire range, wherever it applies. Assessment activities should be as close to the real performance as possible, and where simulations or role-plays are used, there should be supporting evidence to show the candidate is able to perform in the real situation.

Do not focus the assessment activities on each assessment criterion. Rather make sure the assessment activities focus on outcomes and are sufficient to enable evidence to be gathered around all the assessment criteria.

The assessment criteria provide the specifications against which assessment judgements should be made. In most cases, knowledge can be inferred from the quality of the performances, but in other cases, knowledge and understanding will have to be tested through questioning techniques. Where this is required, there will be assessment criteria to specify the standard required.

The task of the assessor is to gather sufficient evidence, of the prescribed type and quality, as specified in this unit standard, that the candidate can achieve the outcomes again and again and again. This means assessors will have to judge how many repeat performances are required before they believe the performance is reproducible.

All assessments should be conducted in line with the following well documented principles of assessment: appropriateness, fairness, manageability, integration into work or learning, validity, direct, authentic, sufficient, systematic, open and consistent.

The following particular issues should be taken into consideration when assessing against this unit standard:

Assessment must include actual workplace experience, or use of realistic simulations or case study.

Definition of Terms:

Terms have been clarified as far as possible through the use of range statements.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	61489	National Certificate: Transport Operations	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	TETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	Diversity technology Training Institute