SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Administer a case file 
SAQA US ID UNIT STANDARD TITLE
253986  Administer a case file 
ORIGINATOR
SGB Resolving of Crime 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Safety in Society 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
117457  Administer the case docket process flow  Level 5  Level TBA: Pre-2009 was L5  12   

PURPOSE OF THE UNIT STANDARD 
This unit standard is for learners in the field of corporate, private and law enforcement investigations who administer cases. This unit standard is for learners in the field of investigation who receive case files for investigation after the case was registered in the Community Service Centre. The learners will also be able to receive the case files and determine the ways in which the case needs to be investigated, as well as the process to be followed during the investigation to inform the complainants about progress and the updating of information on the case file and or system, (manually or computerized). Learners will take the case file through the judicial processes until such time the case is concluded in line with the judicial processes. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
  • Communication NQF Level 4.
  • Mathematical literacy NQF Level 4. 

  • UNIT STANDARD RANGE 
    A case file does not refer to files used for pure administrative purposes within businesses. It refers to but is not limited to files used within the judicial, law enforcement, forensic, corporate and private investigative sectors.

    Where the terms case file is used it also includes but are not limited to:
  • Electronic case format.
  • Case docket.
  • Investigation file.
  • Dossier.

    A person credited with this unit standard will be able to:
  • Update electronic and manual systems.
  • Establish the progress of the case for purposes of updating complainants and or victims.
  • Assess information within a case file for recording and filing purposes.
  • Assess the case file to establish whether it is ready for inspection.
  • Assess the case file to establish whether it is ready for closure. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Update electronic and/or manual systems. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The assigned case is processed and acknowledgment by means of receipt on the electronic and/or manual system. 
    ASSESSMENT CRITERION RANGE 
    Acknowledgement of receipt refers to but is not limited to:
  • Electronic receipt.
  • Manual receipt.
     

  • ASSESSMENT CRITERION 2 
    Information is assessed for recording in the register/system used by a specific organisation. 
    ASSESSMENT CRITERION RANGE 
    Register/systems refer to the investigators register/system.
     

    ASSESSMENT CRITERION 3 
    The status of the case is assessed for updating purposes on the electronic and/or manual system. 

    ASSESSMENT CRITERION 4 
    Additional gathered information pertaining to the case is assessed for updating on the electronic and/or manual systems. 
    ASSESSMENT CRITERION RANGE 
    Information refers to but is not limited to:
  • Activities.
  • Progress.
  • Entries.
  • Correspondence.
  • Reports.
  • Statements.
  • Documentary Evidence.
     

  • SPECIFIC OUTCOME 2 
    Establish the progress of the case for purposes of updating complainants and or victims. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Communication is established and maintained with the complainant/victim regarding the investigative process. 
    ASSESSMENT CRITERION RANGE 
    Communication includes to but is not limited to the providing of the investigators details to the complainant/victim and the provision of regular feedback to the complainant/victim.
     

    ASSESSMENT CRITERION 2 
    The complainant/victim is interviewed to determine whether any additional information is available. 

    ASSESSMENT CRITERION 3 
    The first statement obtained is assessed to establish whether it contained insufficient information to inform whether further statements are necessary. 
    ASSESSMENT CRITERION NOTES 
    The manner in which the complainant is handled is determined by the organizational structures and procedures. 

    SPECIFIC OUTCOME 3 
    Assess information within a case file for recording and filing purposes. 
    OUTCOME RANGE 
    Information refers to but is not limited to:
  • Documentation.
  • Exhibits.
  • Notes.
  • Correspondence.
  • Reports. 

  • ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Evidential documentation or material is assessed to determine under which section it should be filed in line with organizational prescripts. 

    ASSESSMENT CRITERION 2 
    Non-evidential documentation or material is assessed to determine under which section it should be filed in line with organizational prescripts. 

    ASSESSMENT CRITERION 3 
    The investigation diary is used to record investigation activities according to organizational prescripts. 

    SPECIFIC OUTCOME 4 
    Assess the case file to establish whether it is ready for inspection. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The case file is prepared for inspection to ensure quality control. 
    ASSESSMENT CRITERION RANGE 
    Preparation also includes actual/physical submission.

    Quality control includes but is not limited to:
  • Exhibit control.
  • Statement quality.
  • Investigation diary is complete.
  • Compliance to queries, requests and instructions.
  • Completeness of available evidence.
  • Filing and marking of exhibits.
  • Filing of all sections of the case.
  • Certificate: Readiness for inspection.
     

  • ASSESSMENT CRITERION 2 
    Queries, requests and instructions received are assessed for compliance purposes. 

    ASSESSMENT CRITERION 3 
    A case file is assessed for referral purposes in line with legal and organizational principals. 
    ASSESSMENT CRITERION RANGE 
    Legal and organization principals refer to but are not limited to:
  • National Prosecuting Authority structures.
  • Legal representative.
  • Labour Law representative.
  • South African Police Service.
     

  • SPECIFIC OUTCOME 5 
    Assess the case file to establish whether it is ready for closure. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The case file is prepared for closure according to organizational policies and procedures. 
    ASSESSMENT CRITERION RANGE 
    Prepared refers to but is not limited to:
  • Disposal of exhibits.
  • Reporting of outcomes.
  • Prescribed forms are completed.
  • Electronic systems updated.
  • Asset Forfeiture process is initiated.
  • Outstanding suspects/accused are process.
  • All investigation completed.
  • Final feedback to complainant on outcome of case.
     

  • ASSESSMENT CRITERION 2 
    A certificate for closure is prepared for the investigation diary according to organizational policies and procedures. 

    ASSESSMENT CRITERION 3 
    A case file is assessed for submission to the designated official for final disposal according to organizational policies and procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any individual who wishes to be assessed against this unit standard (including assessment of RPL) may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA. Assessors must be competent in the outcome of the Unit Standard.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA according to the moderation guidelines in the relevant qualification and the relevant ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Electronic case format.
  • Case docket.
  • Case file.
  • Investigation file.
  • Dossier.
  • Electronic- and manual systems.
  • Ways of keeping the complainant and\or victim informed of progress in the case.
  • Filing and recording.
  • Section of a case.
  • Inspections.
  • Case closure.
  • Electronic receipt.
  • Manual receipt.
  • Register/systems of the investigators.
  • Activities.
  • Progress.
  • Entries.
  • Correspondence.
  • Reports.
  • Statements.
  • Documentary Evidence.
  • Communication.
  • Feedback.
  • First statement.
  • Organizational structures and procedures.
  • Documentation.
  • Exhibits.
  • Notes.
  • Correspondence.
  • Reports.
  • Evidence in court.
  • Evidentiary material.
  • Investigation diary.
  • Quality control.
  • Exhibit control.
  • Statement quality.
  • Investigation diary is complete.
  • Compliance to queries, requests and instructions.
  • Completeness of available evidence.
  • Filing and marking of exhibits.
  • Filing of all sections of the case.
  • Certificate: Readiness for inspection.
  • Queries, requests and instructions.
  • Functionaries.
  • Authority for decision.
  • Legal principals.
  • NPA structures.
  • Legal representative.
  • Labour Law representative.
  • South African Police Service.
  • Disposal of exhibits.
  • Reporting of outcomes.
  • Prescribed forms are completed.
  • Electronic systems updated.
  • Asset Forfeiture process is initiated.
  • Outstanding suspects/accused are process.
  • All investigation completed.
  • Final feedback to complainant on outcome of case.
  • Final disposal. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that responsible decisions, using critical thinking, have been made. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organization or community. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical, and/or language skills in the modes of written and/or oral presentation. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognizing that problem-solving contexts do not exist in isolation. 

    UNIT STANDARD ASSESSOR CRITERIA 
  • Must be competent in the outcomes of this unit standard.
  • Must have well-developed subject matter expertise.
  • At least 5 years practical experience.
  • Must be a registered assessor with the relevant ETQA. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 117457, "Administer the case docket process flow", Level 5, 12 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  59989   National Certificate: Resolving of Crime  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2016-06-30  SAS SETA 
    Elective  61729   National Diploma: Policing  Level 6  NQF Level 06  Reregistered  2023-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. AFIKA AMECEBO CC 
    2. AFRIC POLICING INSTITUTE 
    3. BEST PERFORMERS COLLEGE 
    4. BOKAMOSO INSTITUTE OF SOUTH AFRICA 
    5. DAM SCHOOL OF POLICING 
    6. DAM SCHOOL OF POLICING POLOKWANE 
    7. DAM SCHOOL OF POLICING PRETORIA 
    8. DAM TECHNICALCOLLEGE PTY TD 
    9. HJN POLOKWANE BRANCH PTY LTD 
    10. HUMAN RESOURCE DEVELOPMENT CENTRE: EAST RAND 
    11. HUMAN RESOURCE DEVELOPMENT CENTRE: VAALRAND 
    12. JEPPE COLLEGE OF COMMERCE AND COMPUTER 
    13. SA POLOCE SERVICE 
    14. SHEPPERD ACADEMY 
    15. SNAP SOLUTIONS NETWX PTY LTD 
    16. SOUTH AFRICAN POLICE SERVICE BASIC TRAINING PROVISION INSTITUTION GRAA 
    17. SOUTH AFRICAN POLICE SERVICE DIAMONDFIELD IN SERVICE AND SPECIALIZED T 
    18. SOUTH AFRICAN POLICE SERVICE IN SERVICE TRAINING PROVISION INSTITUTION 
    19. SOUTH AFRICAN POLICE SERVICE PROVINCIAL HEAD OFFICE EASTERN CAPE TRAIN 
    20. SOUTH AFRICAN POLICE SERVICE TRAINING INSTITUTION ALL SAINTS 
    21. SOUTH AFRICAN POLICE SERVICE TRAINING INSTITUTION LIMPOPO PROVINCE 
    22. SOUTH AFRICAN POLICE SERVICE TRAINING INSTITUTION NORTH WEST PROVINCE 
    23. SOUTH AFRICAN POLICE SERVICES MPUMALANGA 
    24. STRATEGIC INVESTIGATIONS AND SEMINARS 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.