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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Demonstrate team resource management within a specific work environment 
SAQA US ID UNIT STANDARD TITLE
244209  Demonstrate team resource management within a specific work environment 
ORIGINATOR
SGB Aerospace Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Physical Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The concept of Team Resource Management (TRM) is an accepted practice within industry and is intended to positively influence the learner's inter-team and intra-team behaviours. Learners will understand the influence of human performance, including human physiological systems, human information processing, human behaviour and personal health factors, in the work environment. It is intended to show how human capabilities and limitations can influence task performance and safety in the work environment.

A person credited with this unit standard is able to:
  • Explain concepts associated with Human Factors (HF).
  • Explain concepts associated with team resource management (TRM).
  • Apply team resource management (TRM) concepts in a specific work context.

    Learners who have achieved this unit standard will increase their opportunities for professional development and employability within the Aviation industry. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Communication at NQF Level 4. 

    UNIT STANDARD RANGE 
    Team resource management includes but is not limited to information, equipment and people.

    The work environment could include but is not limited to aerospace, defence, mining or any work place that depends on integrated team work. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain concepts associated with Human Factors (HF). 
    OUTCOME RANGE 
    The concepts of human factors are derived from the psychology, medicine, engineering, human physiology, sociology, anthropometry disciplines. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Human factor developments within the work environment are explained in the context of historical occurrences. 

    ASSESSMENT CRITERION 2 
    The significance of safety and human factors training is explained in the context of its impact on the work environment. 

    ASSESSMENT CRITERION 3 
    Vulnerability of humans to error under different circumstances in the work environment is explained with reference to theories of human error. 

    ASSESSMENT CRITERION 4 
    Physiological aspects influencing human interaction in the work environment are explained with reference to safety. 
    ASSESSMENT CRITERION RANGE 
    Physiological aspects include but are not limited to shift work, sleep disturbances.
     

    ASSESSMENT CRITERION 5 
    Aspects of psychology influencing human interaction within workplace operations are explained with reference to safety. 
    ASSESSMENT CRITERION RANGE 
    Aspects of psychology include but are not limited to personality types, self concept, attitude development, cognitive dissonance, motivation and performance, learning drives, human error and reliability, information processing, errors induced by external factors (ergonomics, organisations.
     

    SPECIFIC OUTCOME 2 
    Explain concepts associated with team resource management (TRM). 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Hazardous attitudes are explained within the workplace team environment. 

    ASSESSMENT CRITERION 2 
    Communication factors influencing human performance are described within the workplace team environment. 

    ASSESSMENT CRITERION 3 
    Importance of situational awareness influences is explained as experienced within the workplace team environment. 

    ASSESSMENT CRITERION 4 
    Importance of human judgement and decision-making is explained as applicable to the workplace team environment. 

    ASSESSMENT CRITERION 5 
    Impact of stress on human performance is described within the workplace team environment. 

    ASSESSMENT CRITERION 6 
    Teamwork strategies are explained within the workplace team environment. 

    SPECIFIC OUTCOME 3 
    Apply team resource management (TRM) concepts in a specific work context. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The role of situational awareness is explained in terms of its impact on workplace safety and meeting of operational objectives. 

    ASSESSMENT CRITERION 2 
    Interpersonal communication and interaction are explained in terms of its importance in a TRM context. 

    ASSESSMENT CRITERION 3 
    Problem solving and decision-making techniques are applied in given situations. 

    ASSESSMENT CRITERION 4 
    The concepts of team functioning are explained in terms of their impact on workplace safety and meeting of operational objectives. 

    ASSESSMENT CRITERION 5 
    The concept of stress and stress management techniques are explained within the context of TRM. 

    ASSESSMENT CRITERION 6 
    Threat and error management models are evaluated and selected for use in a given situation. 
    ASSESSMENT CRITERION RANGE 
  • Evaluation must include a comparison of various models.
  • A given situation include but is not limited to case studies, simulation.
     

  • ASSESSMENT CRITERION 7 
    Own behaviour in structured environment is evaluated in order to determine effectiveness of actions and decisions. 

    ASSESSMENT CRITERION 8 
    An individual's ability to assess group dynamics is evaluated in order to determine effectiveness of actions and decisions. 
    ASSESSMENT CRITERION RANGE 
    Group dynamics should be assessed in inter and intra team situations.
     

    ASSESSMENT CRITERION 9 
    The influence of TRM concepts in given situations is evaluated in order to enhance workplace safety. 
    ASSESSMENT CRITERION RANGE 
    Given situations include but are not limited to case studies, simulation.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Industry safety or human factors programmes.
  • The SHEL model.
  • The Reason-model.
  • Skills, experience and currency versus proficiency.
  • The need to maintain personal health.
  • The impact of pregnancy on human performance.
  • Conditions for retirement.
  • The influence of workstations.
  • The functioning of alerting and warning systems.
  • The need for personal comfort.
  • The need for Standard Operating Procedures.
  • The criteria for written materials and software.
  • Operational aspects of automation.
  • Factors influencing verbal and non-verbal communication.
  • The role of cultural differences.
  • The need for personal comfort.
  • Workplace/ergonomics design criteria.
  • The role of information and/or communication systems.
  • Team problem solving and decision-making skills.
  • A systematic overview of safety.
  • Relationships between culture and safety.
  • The role of safety procedures.
  • The differences between safe and unsafe organisations. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identifying and solving problems in which responses display that responsible decisions using critical and creative thinking have been made when:
  • Vulnerability of humans to error under different circumstances in the work environment is explained. 

  • UNIT STANDARD CCFO WORKING 
    Working effectively with others as a member of a team, group, organisation, and community during:
  • Establishing and maintaining an open communication environment conducive to good team work. 

  • UNIT STANDARD CCFO ORGANISING 
    Organising and managing oneself and one's activities responsibly and effectively when:
  • Planning ahead.
  • Complying with applicable legislation.
  • Performing appropriate checks and procedures. 

  • UNIT STANDARD CCFO COLLECTING 
    Collecting, analysing, organising and critically evaluating information to better understand and explain:
  • The influence of TRM concepts in given situations is evaluated in order to enhance workplace safety. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicating effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion during:
  • Communication is in accordance with standard procedures and phraseology to ensure clarity and brevity of communication is achieved.
  • Establishing and maintaining an open communication environment conducive to good team work. 

  • UNIT STANDARD CCFO SCIENCE 
    Using science and technology effectively and critically, showing responsibility towards the environment and health of others when:
  • Threat and error management models are evaluated and selected.
  • Situational awareness is explained in terms of its impact on workplace safety and meeting of operational objectives. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrating an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation when:
  • A high level of situational awareness is maintained. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Learners who are not competent in the language proficiency standard for ICAO defined operational English at ICAO Level 4 will find it difficult to meet licensing requirements.

    Definitions/Terminology:

    Human factors (HF):
  • Are specifically related to people in their living and working situations, about their relationship with machines, procedures and with their environment and their relationships with other people both individually and in groups.

    Team resource management (TRM):
  • Strategies for the best use of all available resources that include information, equipment and people to optimise safety and efficiency within a specific work environment. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Fundamental  58581   National Certificate: Air Traffic Support  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  TETA 
    Fundamental  60549   National Diploma: Aeronautical Information Management Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2016-12-31  TETA 
    Fundamental  59256   National Diploma: Flight Dispatch  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2016-12-31  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.