SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage Victim Empowerment projects and services 
SAQA US ID UNIT STANDARD TITLE
243935  Manage Victim Empowerment projects and services 
ORIGINATOR
SGB Victim Empowerment 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 07 - Human and Social Studies People/Human-Centred Development 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The purpose of this Unit Standard is to provide learners with an in-depth understanding of Victim Empowerment and equip them with the knowledge and skills to initiate and manage multi-disciplinary projects and services, which aim to improve the quality of services to victims of crime, violence and human rights violations, as prescribed by the international protocols, South African legislation and organisational policies.

This Unit Standard is useful for learners who act as managers at national, provincial and local levels in Government and civil society. In particular, it would be useful for managers from the Departments of Social Development, Health, Correctional Services, Education, Justice and Constitutional Development, Local Government, South African Police Service (SAPS) as well as managers in Non Governmental Organisation including community based and faith based sectors whose duties include the initiation and management of multidisciplinary and integrated Victim Empowerment services.

Ultimately, this Unit Standard will benefit victims of crime, violence and human rights violations as they will benefit from improved services and learners will be empowered to deal more effectively with the psycho-social consequences of victimisation and to be able to participate optimally in the Criminal Justice process.

Learners accredited with this Unit Standard will be capable of:
  • Analysing the impact of violence in the South African context.
  • Assessing the development of Victim Empowerment in South Africa.
  • Applying a project management approach to planning, implementing, monitoring and evaluating Victim Empowerment services.
  • Maintaining strategic partnerships for providing integrated Victim Empowerment services.
  • Evaluating the impact of work related stress on staff members. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that a learner will be competent in:
  • Communication at NQF level 5 or equivalent.
  • Computer literacy at NQF level 4 or equivalent. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Analyse the impact of violence in the South African context. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The nature and extent of crime and violence in South Africa is discussed in order to ascertain national and international developments and trends. 
    ASSESSMENT CRITERION RANGE 
    Nature and extent is explained with reference to South African socio-historical context which includes, but is not limited to:
  • Colonial and Apartheid history, patriarchal ideology, cycles of violence, poverty, stereotypes, myths, religious an cultural contexts, etc.
     

  • ASSESSMENT CRITERION 2 
    The impact of violence on individuals, families, the community and society is analysed in order to determine its extent and common trends. 
    ASSESSMENT CRITERION RANGE 
    Violence includes crime and human rights violations. Violence has a physical, financial, emotional/psychological and social impact on individuals, families, communities and society.
     

    ASSESSMENT CRITERION 3 
    Key principles of a public health approach to violence are discussed and applied in accordance with the World Health Report on Violence and Health. 

    ASSESSMENT CRITERION 4 
    An understanding of the causes of crime and violence is analysed in terms of its implications for a public health approach to violence. 

    ASSESSMENT CRITERION 5 
    Strategies to address and prevent crime and violence are discussed in terms of the implications for the South African context. 

    SPECIFIC OUTCOME 2 
    Assess the development of Victim Empowerment in South Africa. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The impact of South African laws and policies on service delivery to victims of crime, violence and human rights violations is assessed in relation to national and international protocols. 
    ASSESSMENT CRITERION RANGE 
    Protocols refer but not limited to UN Declaration of Basic Principles of Justice for Victims of Crime and Abuse of Power, Beijing Platform of Action, CEDAW, DV Act National Crime Prevention Strategy, South African Victim Empowerment Programme, South African Constitution/Bill of Rights, Services Charter for Victims of Crime and minimum standards on Services Charter for Victims of crime, South African Police Service (SAPS) Victim Empowerment Policy guidelines, Integrated National Victim Empowerment Policy.
     

    ASSESSMENT CRITERION 2 
    Different models of victim empowerment are analysed to determine their strengths and weaknesses. 
    ASSESSMENT CRITERION RANGE 
    Models include welfare, criminal justice and crime prevention models of service delivery.
     

    ASSESSMENT CRITERION 3 
    The development of Victim Empowerment in South Africa is compared with international developments in order to determine trends and implications. 

    ASSESSMENT CRITERION 4 
    Strategies to address victims' needs and rights are assessed in terms of their effectiveness in the South African context. 

    ASSESSMENT CRITERION 5 
    Priorities are developed in order to address current deficiencies in the system and recommendations are made accordingly. 

    SPECIFIC OUTCOME 3 
    Apply a project management approach to the planning, implementing, monitoring and evaluating Victim Empowerment services. 
    OUTCOME RANGE 
    This includes but is not limited to needs analysis regarding services, setting up a multidisciplinary committee to drive project, develop multi disciplinary strategy to address gaps, negotiate resource allocation within department and other stakeholders, set up system to monitor and evaluate implementation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A community profile is compiled to determine the extent of Victim Empowerment services needed in order to meet individual and community needs. 

    ASSESSMENT CRITERION 2 
    A needs analysis with regard to current Victim Empowerment service delivery is conducted in order to develop a multi-disciplinary strategy. 

    ASSESSMENT CRITERION 3 
    An inter-sectoral, multi-disciplinary strategic and operational plan for Victim Empowerment service delivery is developed to address needs based on analysis. 

    ASSESSMENT CRITERION 4 
    A process to establish a multi-disciplinary and/or inter-sectoral management committee is discussed in terms of outlining roles, responsibilities and effective ways to manage complexities and opportunities. 

    ASSESSMENT CRITERION 5 
    Indicators for monitoring the service delivery and management of Victim Empowerment programmes are analysed to determine effectiveness and relevance. 

    SPECIFIC OUTCOME 4 
    Maintain strategic partnerships for providing integrated Victim Empowerment services. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The role of multidisciplinary and inter-sectoral cooperation in meeting Victim's needs and rights is explained in terms of the strengths and limitations of one's own role. 

    ASSESSMENT CRITERION 2 
    Methods to establish and maintain strategic partnerships are analysed in terms of providing good practice integrated Victim Empowerment services. 

    ASSESSMENT CRITERION 3 
    A Memorandum of Understanding or service level agreement to formalise strategic partnerships is compiled in accordance with organisational requirements. 

    ASSESSMENT CRITERION 4 
    Indicators and mechanisms to monitor the effectiveness and quality of service delivery are identified with examples 

    SPECIFIC OUTCOME 5 
    Evaluate the effects of work related stress on staff members. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Factors that may contribute to work related stress and secondary traumatisation amongst staff/subordinates are analysed using examples. 

    ASSESSMENT CRITERION 2 
    The impact of ongoing exposure to work related stress and traumatic events is assessed to reduce vulnerability to stress. 

    ASSESSMENT CRITERION 3 
    The legal implications in terms of the responsibility of managers with regard to employees' physical and mental health are assessed and interpreted according to current legislation and policies. 

    ASSESSMENT CRITERION 4 
    Personal and organisational strategies to reduce the risk of burnout and secondary traumatisation are evaluated to determine levels of impact. 
    ASSESSMENT CRITERION RANGE 
    Personal strategies include but are not limited to developing realistic expectations of oneself and others, communicating assertively around workload and own mental health, learning how to relax the body through breathing or other techniques. Organisational strategies include but are not limited to assisting staff to develop appropriate case loads and task distribution, building team support systems, Employee Assistance Programmes.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any institution offering learning that will enable achievement of this Unit Standard and the related Exit Level Outcomes of the Qualification must be accredited by the relevant ETQA.
  • External Moderation of assessment will be overseen by the relevant ETQA at its discretion.
  • The accredited Training Provider will oversee internal moderation of assessment.
  • Internal and external moderation should encompass achievement of competence described in this Unit Standard as well as the integrated competence described in the Exit Level Outcome of the Qualification.
  • Moderators should be in possession of a Qualification in Victim Empowerment or a related sub-field of Human and Social Studies at a minimum of NQF level 6. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • National Crime Prevention Strategy (NCPS).
  • Integrated Victim Empowerment Policy.
  • South African Victims' Charter.
  • World Report on violence an health (WHO, 2002).
  • Service Charter and minimum standards for service delivery for victims. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems associated with applying social justice and the public health approach to design and manage Victim Empowerment programmes using responsible decision-making and creative thinking. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community on a daily basis to effectively design and manage Victim Empowerment programmes based on a social justice and public health approach. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively to design and manage Victim Empowerment programmes based on social justice and the public health approach. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using appropriate modes of oral and/or written persuasion in a multidisciplinary and inter-sectoral approach to design and manage Victim Empowerment programmes. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world, as a set of related systems by recognising that problem solving in Victim Empowerment programmes exists in a variety of contexts. 

    UNIT STANDARD ASSESSOR CRITERIA 
  • Assessors must be registered as assessors with a relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Assessors must be in possession of a Qualification in Victim Empowerment or a related sub-field of Human and Social Studies at a minimum of NQF level 6. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Supplementary Information:

    The public health approach is a scientific approach to dealing with any threat to well being e.g. violence involves the following four steps:
  • Defining and monitoring the extent of the problem.
  • Identifying the causes of the problem.
  • Formulating and testing ways of dealing with the problem.
  • Applying widely the measures that are found to work.

    The public health approach is science-based, rather than political/ideological approach. Everything, from identifying the problem and its causes, to planning, testing and evaluating responses must be based on sound research and informed by scientific evidence. The public health approach is also multi-disciplinary approach with a wide range of professionals from medicine, epidemiology and psychology to sociology, criminology, education and economics, working together to research problems and identify and implement appropriate solutions.

    The WHO uses an ecological model to try to understand the multifaceted nature of violence and examine factors that influence behaviour - or which increase the risk of committing or being a victim of violence, by dividing them into 4 levels, namely:
  • Individual factors (age, education, income, substance abuse, and a history of behaving aggressively or experiencing abuse).
  • Relationship factors (with family, friends, intimate partners and peers e.g. having friends who engage in or encourage violence).
  • Community contexts in which social relationships occur, e.g. schools, workplaces and neighbourhoods such as population density, high levels of unemployment, or the existence of a local drug trade.
  • Societal factors (broad societal factors that help create a climate in which violence is encouraged or inhibited. e.g. the availability of weapons and social and cultural norms).

    These levels overlap as factors at each level are strengthened or modified by factors at another. Thus, for example, a person with an aggressive personality is more likely to act violently in a family or community that habitually resolves conflict through violence than if he or she were in a more peaceable environment. Social isolation, which is a widely found community factor in the mistreatment of the elderly, may be influenced both by societal factors (for example, less respect for the elderly in general) and relationship factors (the loss of friends and family members).

    Besides helping to clarify the causes of violence and their complex interactions, the ecological model also suggests that in order to prevent violence it is necessary to act across several levels at the same time.

    A traumatic event is an event/s outside the range of normal human experience where a person experienced, witnessed or was confronted with an event which include actual or threatened death, serious injury or a threat to the integrity of that person him/herself or another, and where the person experienced intense feelings of fear, helplessness or horror. Examples of traumatic events include human or manmade disasters violent crimes, motor vehicle accidents and human rights abuses.

    Trauma refers to an emotional state of an individual or family to a hazardous event and not to the event itself, while stress is an every day experience. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  80946   National Certificate: Community Development  Level 5  NQF Level 05  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.