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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Develop mechanisms and structures for managing knowledge 
SAQA US ID UNIT STANDARD TITLE
243121  Develop mechanisms and structures for managing knowledge 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for elected political leaders and public sector officials involved with the service delivery activities at a strategic level and require the use of public assets to render services to the communities. This Unit Standard contributes to the development of management skills of South Africa's political executives, strategic executive managers and other role-players contributing to the development of improved service delivery to communities. The qualifying learner will be able to apply the appropriate knowledge, skills and underlying abilities of ensuring that knowledge management mechanisms and structures are developed in order to enhance communications strategy and service delivery objectives of public sector organisation.

The qualifying learner is capable of:
  • Developing a proposal to communicate the value of and necessity for a knowledge management system to different audiences.
  • Amending the proposal to minimise identified risks and threats identified by different audiences.
  • Establishing knowledge management structures and mechanisms in line with organizational policies and procedures.
  • Coaching others on knowledge management techniques and promoting best practice.
  • Establishing and implementing trouble shooting mechanisms to maintain and improve the knowledge management system.
  • Monitoring and measuring knowledge capability within a public sector organisation. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    All learners accessing this qualification must be in possession of a NQF Level 5 Public Administration Higher Education and Training Certificate or equivalent qualification. The learner must also be competent in Public Sector Knowledge Management on NQF Level 5. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Develop a proposal to communicate the value of and necessity for a knowledge management system to different audiences. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    A situational analysis is conducted to assess current information gathering systems within the organisation. 

    ASSESSMENT CRITERION 2 
    Mechanisms and underpinning structures to communicate and update information are identified on the basis of the analysis undertaken. 

    ASSESSMENT CRITERION 3 
    A formal proposal for establishing the knowledge management system is drawn up. 

    ASSESSMENT CRITERION 4 
    The proposal is presented to a range of audiences (verbally and in writing) in accessible, concise and appropriate formats. 

    SPECIFIC OUTCOME 2 
    Amend proposal to minimise identified risks and threats identified by different audiences. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Comments and issues raised by audiences to whom the proposal was presented are captured and reflected accurately demonstrating an understanding of the issues raised. 

    ASSESSMENT CRITERION 2 
    Risks and potential threats to the establishment of the knowledge management structures and mechanisms are identified and appropriate solutions are proposed. 

    ASSESSMENT CRITERION 3 
    Comments, concerns and issues raised by audiences are addressed in amendments to the proposal. 

    ASSESSMENT CRITERION 4 
    Risk profile is carefully considered and mechanisms and structures developed within boundaries of risk profile. 

    SPECIFIC OUTCOME 3 
    Establish knowledge management structures and mechanisms in line with organisational policies and procedures. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The knowledge management structures is designed and developed as specified in the proposal. 

    ASSESSMENT CRITERION 2 
    Policies and procedures associated with implementation are drafted and communicated to users according to organisational practice. 

    ASSESSMENT CRITERION 3 
    Partnerships with other knowledge bases are established and protocol for access to partner knowledge bases are drafted and communicated to users according to organisational practice. 
    ASSESSMENT CRITERION RANGE 
    Knowledge bases include but are not limited to libraries, researchers, knowledge specialists, institutes.
     

    ASSESSMENT CRITERION 4 
    Mechanisms to track usage, user friendliness and problems are developed in accordance with best practice. 

    SPECIFIC OUTCOME 4 
    Coach others on knowledge management techniques and promote best practice. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Clear guidelines on the use of knowledge management systems are developed and circulated to users according to organisational practice. 

    ASSESSMENT CRITERION 2 
    New trends, developments and best practice in knowledge management are identified and communicated to users according to organisational practice. 

    ASSESSMENT CRITERION 3 
    User's strengths and weaknesses in respect of knowledge management techniques are identified and constructive feedback is provided on a regular basis. 

    ASSESSMENT CRITERION 4 
    Users are monitored on an ongoing basis to evaluate how they integrate knowledge management processes into their respective jobs. 

    SPECIFIC OUTCOME 5 
    Establish and implement trouble-shooting mechanisms to maintain and improve the knowledge management system. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Structures and mechanisms for users to communicate difficulties and problems with the knowledge management system are established. 

    ASSESSMENT CRITERION 2 
    Knowledge management problems are addressed and ways of resolving such problems are recorded for future reference. 

    ASSESSMENT CRITERION 3 
    Mechanisms to ensure that identified problems do not recur are established. 

    ASSESSMENT CRITERION 4 
    Mechanisms to adjust the knowledge and improve the knowledge management system in line with organisational demands are identified and developed. 

    SPECIFIC OUTCOME 6 
    Monitor and measure knowledge capability within a public sector organisation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Measurement systems of knowledge management in organisation are developed in line with public sector knowledge management policies and procedures. 

    ASSESSMENT CRITERION 2 
    The measurement systems of knowledge management are implemented and managed on an ongoing basis to determine efficacy of knowledge dissemination and utilisation. 

    ASSESSMENT CRITERION 3 
    Strategies to improve knowledge management are developed, communicated and implemented in line with overall service delivery objectives. 

    ASSESSMENT CRITERION 4 
    Feedback on efficacy of knowledge management system is monitored and reviewed on an ongoing basis. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • The Public Services Act
  • The Municipal Systems Act and the Municipal Structures Act
  • The Promotion of Administrative Justice Act
  • The Promotion of Access the Information Act
  • The Batho-Pele White Paper on Transforming Public Sector Service Delivery
  • Public Finance Management Act
  • Information flows within public sector organisation
  • Principles of knowledge management
  • A working knowledge of the statutes affective the provision of public sector services 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to determine what mechanisms and structures will be appropriate within the public sector organisation for managing knowledge. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others in a team, group, or organisation to develop and communicate a proposal for knowledge management mechanisms and structures. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly in order to proactively design mechanisms and structures for knowledge management that will address the efficacy of overall service delivery and generally enhance communication strategies. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order evaluate information pertaining to knowledge management mechanisms and structures. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to engage internal and external roleplayers in knowledge management mechanisms and structures. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment and health of others, as a tool to develop mechanisms and structures for knowledge management within the public sector. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems recognising that problem solving contexts relating to knowledge management within the public sector context do not exist in isolation and that a variety of factors will affect the mechanisms and structures related thereto. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participate as responsible citizens in the life of local, national and global communities by ensuring knowledge management mechanisms and structures provide for the wider public sector delivery objective. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  67460   National Diploma: Public Administration  Level 6  NQF Level 06  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.