SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Develop and produce public sector service delivery protocols and agreements 
SAQA US ID UNIT STANDARD TITLE
243119  Develop and produce public sector service delivery protocols and agreements 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for elected political leaders and public sector officials involved with the service delivery activities at a strategic level and require the use of public assets to render services to the communities. This Unit Standard contributes to the development of management skills of South Africa's political executives, strategic executive managers and other role-players contributing to the development of improved service delivery to communities. The qualifying learner will be able to apply the appropriate knowledge, skills and underlying abilities of developing and producing service delivery protocols and agreements in a public sector organisation to achieve overall service delivery objectives. The individual learner will contribute to the improvement in the service delivery of his/her organisation and the overall public sector.

The qualifying learner is capable of:
  • Negotiating the nature and extent of services to be provided, and protocols governing service provision.
  • Establishing terms of agreement.
  • Specifying services to be purchased and/or provided.
  • Approving, monitoring, evaluating and reporting on provisions. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    All learners accessing this qualification must be in possession of a NQF Level 5 Public Administration Higher Education and Training Certificate or equivalent qualification. The learner must be competent in Public Sector service delivery requirements for NQF Level 5. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Negotiate the nature and extent of services to be provided, and protocols governing service provision. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Customs, conventions, and proprieties are adopted in relation to protocols for negotiations and agreements as practiced in the Public Service Sector. 

    ASSESSMENT CRITERION 2 
    The substance and form of protocols are adopted in relation to negotiations and agreements for service provision in the Public Service sector. 

    ASSESSMENT CRITERION 3 
    The need for services is established in relation to political requirements and customer needs, and the range of services to be purchased and/or provided is clarified. 

    ASSESSMENT CRITERION 4 
    Specifications of required services are outlined in accordance with organisational policies and procedures. 
    ASSESSMENT CRITERION RANGE 
    Specifications include, but are not limited to quantity, quality, delivery location, time of delivery, form of delivery, cost basis, price basis.
     

    ASSESSMENT CRITERION 5 
    Capability of the public sector organisation to supply identified services is established in relation to the range and specification of services in keeping with established practice in Public Services. 

    ASSESSMENT CRITERION 6 
    Negotiations are conducted with appropriate supplier/provider personnel and within specific public sector organisation policies and procedures. 

    SPECIFIC OUTCOME 2 
    Establish terms of the agreement. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The requirements for terms of agreement are identified and explained in accordance with Public Service protocols and operations. 
    ASSESSMENT CRITERION RANGE 
    Agreement requirements include, but are not limited to commencing and terminating dates, specify parties to the agreement, nature of relationships, purpose of agreement, scope of agreement, payment basis, payment terms, payment conditions.
     

    ASSESSMENT CRITERION 2 
    The terms and conditions of services to be purchased/supplied are specified in accordance with Public Service protocols and agreements. 
    ASSESSMENT CRITERION RANGE 
    Conditions may include, but are not limited to basis of costs and prices, quantities, quality, place, time and form of delivery, special conditions, delivery provisions required by the Minister.
     

    ASSESSMENT CRITERION 3 
    Rights, responsibilities and obligations of all parties to the agreement are specified in accordance with Public Service protocols and agreements. 
    ASSESSMENT CRITERION RANGE 
    Considerations include, but are not limited to ownership, liability, arbitration provisions, power, risks, accountability provisions.
     

    ASSESSMENT CRITERION 4 
    Performance indicators and measures are defined and adopted by all parties to the agreement as practiced in the Public Service sector. 
    ASSESSMENT CRITERION RANGE 
    Measures may include, but are not limited to assessment of service provision according to specifications, processes to verify delivery of agreed outputs, provisions of rewards and sanctions, basis for comparison with other service providers.
     

    ASSESSMENT CRITERION 5 
    Provisions and procedures for amending, updating and cancelling the agreement between all parties are established and provided for in terms of the Public Service agreement. 

    SPECIFIC OUTCOME 3 
    Specify services to be purchased and/or provided. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The nature and extent of targeted services are approved and confirmed according to the Public Service sector policies and procedures. 

    ASSESSMENT CRITERION 2 
    Service provision outputs are classified in accordance with Public Service practice. 

    ASSESSMENT CRITERION 3 
    A summary of the desired outputs is produced and presented according to the Public Service sector processes. 
    ASSESSMENT CRITERION RANGE 
    Outputs include, but are not limited to outputs to be purchased, output classification, output costs, quantity measures, quality measures.
     

    ASSESSMENT CRITERION 4 
    Compliance with the provisions of protocols and agreements are ensured according to relevant legislation, policies and procedures. 

    SPECIFIC OUTCOME 4 
    Approve monitoring, evaluation, and reporting provisions. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Monitoring and reporting strategies are approved in relation to organisational operations and agreements. 

    ASSESSMENT CRITERION 2 
    Determine organisational capability to undertake review process or to contract external provider according to Public Services requirements. 

    ASSESSMENT CRITERION 3 
    Identify and report variance from agreed performance standards and accountability measures in accordance with established Public Service sector procedures. 

    ASSESSMENT CRITERION 4 
    Outcomes of review and reporting procedures are evaluated and related amendments to the agreement are implemented according to departmental requirements. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • The Public Services Act.
  • The Municipal Systems Act and the Municipal Structures Act.
  • The Promotion of Administrative Justice Act.
  • The Promotion of Access the Information Act.
  • The Batho-Pele White Paper on Transforming Public Sector Service Delivery.
  • Public Finance Management Act.
  • Information flows within public sector organisation.
  • Protocols for negotiation of service agreements.
  • Requirements for terms of agreement.
  • Basic principles of contracts administration.
  • Performance indicators and measures. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes in developing and producing public service delivery protocols and agreements. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others in a team, group, or organisation to develop and produce the requirement public sector protocols and agreements. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly in order to effectively plan, prepare and manage the development of organisational protocols and agreements. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order evaluate information to develop and produce the prescribed organisational protocols and agreements. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to engage internal and external roleplayers in formulating protocols and agreements. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment and health of others, as a tool to design and manage service protocols and agreements. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems recognising that problem solving contexts relating to the formulation of protocols and service agreements in a public sector context do not exist in isolation and that a variety of internal and external factors will determine how best to formulate it. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participate as responsible citizens in the life of local, national and global communities by ensuring the overall service protocols and agreements cater for a wider community need. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  67460   National Diploma: Public Administration  Level 6  NQF Level 06  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Learncore (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.