SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Design, implement and evaluate change management strategy for a Public Sector environment 
SAQA US ID UNIT STANDARD TITLE
243110  Design, implement and evaluate change management strategy for a Public Sector environment 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for elected political leaders and public sector officials involved with the service delivery activities at a strategic level and require the use of public assets to render services to the communities. This Unit Standard contributes to the development of management skills of South Africa's political executives, strategic executive managers and other role-players contributing to the development of improved service delivery to communities. The qualifying learner will be able to apply the appropriate knowledge, skills and underlying abilities in relation to change management strategies within the public sector. The individual learner will contribute to the improvement in the service delivery of his/her organisation and the overall public sector.

The qualifying learner is capable of:
  • Designing change management strategy to enhance organisational performance.
  • Designing communication strategy to meet change management goals.
  • Sponsoring change agents and creating a network of leaders who support and own change initiatives.
  • Designing activities, processes and procedures to implement change management strategy. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    All learners accessing this qualification must be in possession of a NQF Level 5 Public Administration Higher Education and Training Certificate or equivalent qualification. The learner must also be competent in Public Sector Change Management at Level 5. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Design change management strategy to enhance organisational performance. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Organisational risks and factors that contribute to a sound change management strategy is identified and defined in the public service context. 

    ASSESSMENT CRITERION 2 
    Change management strategies are researched and selected according to organisational procedures and overall public sector objectives. 

    ASSESSMENT CRITERION 3 
    Appropriate change management strategy is piloted in accordance with organisational policies and procedures. 

    ASSESSMENT CRITERION 4 
    The piloted change management strategy is analysed and the appropriate reporting procedures is followed in accordance with public service sector procedures. 

    SPECIFIC OUTCOME 2 
    Design communication strategy to meet change management goals. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Communication strategy and plan to meet change management initiatives are designed according to organisational procedures and public sector policies and objectives. 

    ASSESSMENT CRITERION 2 
    Change management strategy is communicated to all internal and external role-players according to public service procedures. 

    ASSESSMENT CRITERION 3 
    Appropriate media options are selected according to public service sector operations. 

    ASSESSMENT CRITERION 4 
    Changes to communication strategy is evaluated and adjusted to meet changing needs of the change management strategy of the public service organisation. 

    SPECIFIC OUTCOME 3 
    Sponsor change agents and create a network of leaders who support and own change initiatives. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Teams of people in the organisation that are willing to support change interventions are identified and built in accordance with public service sector procedures. 

    ASSESSMENT CRITERION 2 
    Support requirements for change agents are identified and their roles are promoted according to public service sector processes. 

    ASSESSMENT CRITERION 3 
    Potential organisational leaders for the future are identified and promoted in terms of public service sector procedures. 

    ASSESSMENT CRITERION 4 
    Reward systems for successful performance by change agents and leaders are instituted according to organisational requirements. 

    SPECIFIC OUTCOME 4 
    Design activities, processes and procedures to implement change management strategy. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Appropriate activities to implement change management strategy are identified according to organisational requirements. 

    ASSESSMENT CRITERION 2 
    Appropriate policies, processes and procedures to implement change management strategy are devised according to public service sector requirements. 

    ASSESSMENT CRITERION 3 
    An action plan with timeframes for implementation of the change management strategy is devised according to organisational procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • The Public Services Act.
  • The Municipal Systems Act and the Municipal Structures Act.
  • The Promotion of Administrative Justice Act.
  • The Promotion of Access the Information Act.
  • The Batho-Pele White Paper on Transforming Public Sector Service Delivery.
  • Public Finance Management Act.
  • Information flows within the organisation.
  • Change management risks.
  • Change management factors and strategies.
  • Communication strategies. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to design change management strategy of the organisation. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others in a change management team, group, or organization to implement, support and review the change management strategy. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively design an organisational change management strategy. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to design a change management strategy. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to inform all relevant stakeholders in designing a change management strategy. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment and health of others in supporting the designing of a change management strategy. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems by being able to effectively implement and support the designing of a change management strategy. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participating as responsible citizens in the life of local, national and global communities by effectively implement and support the strategy to design a change management strategy. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  67460   National Diploma: Public Administration  Level 6  NQF Level 06  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.