SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage knowledge management systems within the public sector 
SAQA US ID UNIT STANDARD TITLE
243109  Manage knowledge management systems within the public sector 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for elected political leaders and public sector officials involved with the service delivery activities at a strategic level and require the use of public assets to render services to the communities. This unit standard contributes to the development of management skills of South Africa's political executives, strategic executive managers and other role-players contributing to the development of improved service delivery to communities. The qualifying learner will be able to apply the appropriate knowledge, skills and underlying abilities of ensuring that knowledge management systems are developed in order to enhance communications strategy and service delivery objectives of public sector organisation.

The qualifying learner is capable of:
  • Creating and supporting a vision and culture that empowers staff to seek and share knowledge.
  • Establishing partnerships across organisational boundaries to facilitate knowledge sharing.
  • Correlating different organisational knowledge structures.
  • Facilitating knowledge management communication lines within and across organisations. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    All learners accessing this qualification must be in possession of a NQF Level 5 Public Administration Higher Education and Training Certificate or equivalent qualification. The learner must also be competent in Public Sector Knowledge Management on NQF Level 5. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Create and support a vision and culture that empowers staff to seek and share knowledge. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The value and necessity of life long learning and information sharing is captured in and reflected in the organisation's vision. 

    ASSESSMENT CRITERION 2 
    The organisational climate is analysed to identify motivators and inhibitors of knowledge sharing behaviour. 

    ASSESSMENT CRITERION 3 
    Mechanisms to encourage and enhance knowledge sharing behaviours are developed and incorporated into existent organisational systems and processes. 

    ASSESSMENT CRITERION 4 
    Mechanisms to motivate public servants to seek new sources of information and increase their knowledge base are developed and communicated throughout the organisation. 

    ASSESSMENT CRITERION 5 
    Opportunities for information sharing amongst key role players in knowledge management are identified and incorporated into the organisational schedule. 

    SPECIFIC OUTCOME 2 
    Establish partnerships across organisational boundaries to facilitate knowledge sharing. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Agreements are concluded with institutes and external experts to facilitate information sharing and knowledge acquisition for the public service knowledge inventory. 

    ASSESSMENT CRITERION 2 
    Conferences, seminars and other information sharing opportunities are identified to address particular knowledge themes and are organised on the basis of exclusivity. 

    ASSESSMENT CRITERION 3 
    Experts in specific topics and particular areas of knowledge are identified and invited in accordance with the organisational schedule for information sharing. 

    ASSESSMENT CRITERION 4 
    Trends in knowledge sharing are monitored and relevant databases and processes defined accordingly. 

    SPECIFIC OUTCOME 3 
    Correlate different organisational knowledge strategies. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Different organisational strategies are analysed and explained with examples. 

    ASSESSMENT CRITERION 2 
    Areas of commonality in the different organisational strategies are identified and correlated in line with overall knowledge management objectives. 

    ASSESSMENT CRITERION 3 
    Areas of difference in the different organisational strategies are identified and rectified according to overall knowledge management objectives and public sector service delivery requirements. 

    SPECIFIC OUTCOME 4 
    Facilitate knowledge management communication lines within and across organisations. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Mechanisms to share information within and across organisations are developed and actioned according to an action plan that has been agreed to by the key stakeholders. 

    ASSESSMENT CRITERION 2 
    Policies for organising and communicating information sharing events are developed and communicated in accordance with organisational procedures. 

    ASSESSMENT CRITERION 3 
    Individuals and structures within and across organizations are provided with appropriate information on a regular basis to encourage and support common understanding. 

    ASSESSMENT CRITERION 4 
    The knowledge inventory is regularly reviewed and mechanisms to update users on new acquisitions are developed and incorporated into existent organisational systems. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • The Public Services Act.
  • The Municipal Systems Act and the Municipal Structures Act.
  • The Promotion of Administrative Justice Act.
  • The Promotion of Access the Information Act.
  • The Batho-Pele White Paper on Transforming Public Sector Service Delivery.
  • Public Finance Management Act.
  • Information flows within public sector organisation.
  • Principles of knowledge management.
  • Designing public sector knowledge management strategies.
  • Sourcing and developing partnerships within the public sector in relation to knowledge management.
  • A working knowledge of the statutes affective the provision of public sector services. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to effectively analyse knowledge management relationships and strategies against public sector service delivery objectives. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others in a team, group, or organisation to correlate different organisational knowledge strategies. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly in order to proactively implement knowledge management strategies and facilitate knowledge management communications across organisations. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order evaluate information in order to evaluate knowledge management strategies on an ongoing basis. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to engage internal and external roleplayers in knowledge management strategies and partnerships. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment and health of others, as a tool to develop and communicate strategies for knowledge management within the public sector. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems recognising that problem solving contexts relating to knowledge management strategies within the public sector context do not exist in isolation and that a variety of factors will affect the partnerships and communication lines for the effective implementation of public sector knowledge management strategies. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participate as responsible citizens in the life of local, national and global communities by ensuring knowledge management strategies and partnering related thereto provide for the wider public sector delivery objectives. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  67460   National Diploma: Public Administration  Level 6  NQF Level 06  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.