All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: |
Demonstrate an ability to apply the principles of problem identification, analysis and decision-making within immediate work context |
SAQA US ID | UNIT STANDARD TITLE | |||
242902 | Demonstrate an ability to apply the principles of problem identification, analysis and decision-making within immediate work context | |||
ORIGINATOR | ||||
SGB Public Administration and Management | ||||
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | ||||
- | ||||
FIELD | SUBFIELD | |||
Field 03 - Business, Commerce and Management Studies | Public Administration | |||
ABET BAND | UNIT STANDARD TYPE | PRE-2009 NQF LEVEL | NQF LEVEL | CREDITS |
Undefined | Regular | Level 4 | NQF Level 04 | 6 |
REGISTRATION STATUS | REGISTRATION START DATE | REGISTRATION END DATE | SAQA DECISION NUMBER | |
Passed the End Date - Status was "Reregistered" |
2018-07-01 | 2023-06-30 | SAQA 06120/18 | |
LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
2024-06-30 | 2027-06-30 |
In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This unit standard does not replace any other unit standard and is not replaced by any other unit standard. |
PURPOSE OF THE UNIT STANDARD |
This Unit Standard is intended for officials involved in service delivery functions within the public sector. On completion of this standard the learners will be able to contribute to the improvement of service delivery trough the cultivation of more effective administration and people skills.
The qualifying learner is capable of: |
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
All learners accessing this qualification must be competent in:
|
UNIT STANDARD RANGE |
N/A |
Specific Outcomes and Assessment Criteria: |
SPECIFIC OUTCOME 1 |
Demonstrate an ability to locate problems within a wider public sector context. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
The public sector context is analyzed and described in terms of macro and micro performance categories. |
ASSESSMENT CRITERION 2 |
Concepts of 'problem' are analysed and distinguished. |
ASSESSMENT CRITERION RANGE |
'Problem' concepts include, but are not limited to, positive and negative mal performance, risk, risk frequency and severity, quality deviation, damages and consequential damages, hidden and unforeseen consequences, social and political perceptions and repercussions. |
ASSESSMENT CRITERION 3 |
Root cause analysis, process modelling and brainstorming concepts are described and applied to the analysis of problems in the wider public sector context. |
ASSESSMENT CRITERION 4 |
The roles and functions of continuous improvement, quality and risk management teams and functions are described in the context of problem location. |
SPECIFIC OUTCOME 2 |
Demonstrate an ability to perceive problem-solving as a process and manage problem-solving objectively. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
The concept of process is understood and explained in the context of problem solving. |
ASSESSMENT CRITERION 2 |
The concepts of systems analysis and process engineering are understood and described in the context of problem solving. |
ASSESSMENT CRITERION 3 |
Negative concepts of 'problem-solving' are explored and their harmful consequences explained. |
ASSESSMENT CRITERION RANGE |
Negative 'problem solving concepts' include but are not limited to, blaming, ridicule, personal attacks, negative concepts of 'perfectionism', irrationality, covering-up, subjectivity, distributive problem solving, conflict, divisive. |
ASSESSMENT CRITERION 4 |
The benefits of objective 'problem solving are understood and explained with examples. |
ASSESSMENT CRITERION RANGE |
Benefits include, but are not limited to, inclusive problem solving, rationality, harmony, partnering, team work, building trust, hard on the problem soft on the people approach, outcome orientate. |
SPECIFIC OUTCOME 3 |
Identify levels of authority and protocols relating to the resolution of problems. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
The concept of authority within the public service, and own department or section, context are explained and described. |
ASSESSMENT CRITERION 2 |
The necessity of different levels of authority is understood general and explained in the context of problem solving. |
ASSESSMENT CRITERION 3 |
The purpose, nature and content of protocols is understood and described generally and the rational for implementing problem-solving protocols is understood and explained. |
ASSESSMENT CRITERION 4 |
Problem solving protocols are identified within own department and levels of authority explained in the context of problem solving. |
SPECIFIC OUTCOME 4 |
Engage in decision-making in order to resolve problems and generate new ideas and solutions in order to contribute towards overall public sector objectives. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
Decision making models and process are described generically and the context of problem solving in the public sector. |
ASSESSMENT CRITERION 2 |
Public sector objectives are classified according to levels of generality and high level objectives re isolated and described. |
ASSESSMENT CRITERION 3 |
The process by which lower level objectives are subsumed into high level objectives is described and understood. |
ASSESSMENT CRITERION 4 |
The principles of outcomes based problem solving are understood and explained. |
ASSESSMENT CRITERION 5 |
Participate in decision-making teams and processes in the context of outcomes based problem-solving in public sector context. |
SPECIFIC OUTCOME 5 |
Identify and apply the principles of risk management to problem analysis and decision-making. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
The risk management process is understood and explained generically and in the context of public service problem analysis and decision making. |
ASSESSMENT CRITERION 2 |
Risk identification understood and explained generically and in the context of public service problem analysis and decision making. |
ASSESSMENT CRITERION 3 |
Risk quantification is understood and explained generically and in the context of public service problem analysis and decision making. |
ASSESSMENT CRITERION 4 |
Risk handling is understood and explained generically and in the context of public service problem analysis and decision making. |
ASSESSMENT CRITERION 5 |
Risk feedback and improvement is understood and explained generically and in the context of public service problem analysis and decision making. |
UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS |
UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE |
UNIT STANDARD DEVELOPMENTAL OUTCOME |
N/A |
UNIT STANDARD LINKAGES |
N/A |
Critical Cross-field Outcomes (CCFO): |
UNIT STANDARD CCFO IDENTIFYING |
Identify and solve problems using critical and creative thinking processes to ensure proactive contribution to overall public sector objectives. |
UNIT STANDARD CCFO WORKING |
Work effectively with others as a member of a team, group, organisation or community to engage in problem resolution. |
UNIT STANDARD CCFO ORGANISING |
Organise and manage oneself and one's activities responsibly and effectively in order to effectively solve problems within given timeframes. |
UNIT STANDARD CCFO COLLECTING |
Collect, analyse, organise and critically evaluate how problems impact on work goals, objectives and decisions. |
UNIT STANDARD CCFO COMMUNICATING |
Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to advise others on decisions and engage them in problem resolution and analysis. |
UNIT STANDARD CCFO SCIENCE |
Use science and technology effectively and critically, showing responsibility to the environment and health of others, as a tool for problem solving and analysis. |
UNIT STANDARD CCFO DEMONSTRATING |
Demonstrate an understanding of the world as a set of interrelated systems by recognising that problem solving contexts within the public sector do not exist in isolation and that a variety of internal and external factors can the overall outcomes of communication. |
UNIT STANDARD CCFO CONTRIBUTING |
Participate as responsible citizens in the life of local, national and global communities by ensuring that problem resolution contributes to a wider need and does not affect roleplayers negatively. |
UNIT STANDARD ASSESSOR CRITERIA |
N/A |
REREGISTRATION HISTORY |
As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. |
UNIT STANDARD NOTES |
N/A |
QUALIFICATIONS UTILISING THIS UNIT STANDARD: |
ID | QUALIFICATION TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | STATUS | END DATE | PRIMARY OR DELEGATED QA FUNCTIONARY | |
Core | 57824 | Further Education and Training Certificate: Public Administration | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | PSETA |
Elective | 58578 | National Certificate: Local Government Councillor Practices | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | LG SETA |
PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: |
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
1. | A4 Consultancy CC |
2. | Acorser Corporate and Business Consulting Cc |
3. | African Alabaster |
4. | All Sorts 108 Skills Development PTY (Ltd) |
5. | Amandla Obunye Training Academy |
6. | Arishi ISD (PTY) Ltd |
7. | Aubrey Nyiko Business Enterprises |
8. | AVAX SA 481 CC. T/A Mandisa Development Services |
9. | Avenida (Pty) Ltd |
10. | Baswabile Communications & Production |
11. | Bephaswana Skills Development (Pty) Ltd |
12. | Bohlokoa Business Consultancy |
13. | Bono Skills Development (PTY) Ltd |
14. | Brilliant Affairs |
15. | Bull's Business and Skills Training Institute |
16. | Cale Developments |
17. | Centre for Africa Capacity Building and Development (Pty) Ltd |
18. | Chartered Institute of Management (Pty) Ltd |
19. | Citiview Trading and Projects |
20. | College of Cape Town TVET |
21. | Concepts of Sustainable Management (CSM) |
22. | Dee's Training ( PTY) Ltd |
23. | Destiny Management Consultants (Pty) Ltd |
24. | DotCentre Business Consulting |
25. | Dzindalo Consulting (Pty) Ltd |
26. | E-Login Business Institute (Pty) Ltd |
27. | Edutel Public Service Company |
28. | Edutraining Business College |
29. | Equity Training and Consulting |
30. | Excellent Minds Institute (Pty) Ltd |
31. | Fachs Business Consulting and Training |
32. | Faranang Marketing |
33. | Fort Hare Trading Solutions (Pty) Ltd |
34. | Free State Training and Development Institute |
35. | Genvio (Pty) Ltd |
36. | Gleyding Management Institute (Pty) Ltd |
37. | Glicam Trading Enterprise |
38. | Global Steel Merchants (Pty) Ltd |
39. | Growth Management Consulting |
40. | Harvestine Investments (Pty) Ltd |
41. | Harvitex cc |
42. | HDPSA |
43. | Higherway Institute of Learning (Pty) Ltd |
44. | IALE School of Advanced Learning Education |
45. | Immaculate Training and Consulting |
46. | Institute of Busines Management of Southern Africa |
47. | Integrated Corporate Skills Solution |
48. | Jobafrik Consulting |
49. | Josmap Training Institute |
50. | Kgaka Kgolo Institute |
51. | Khongoloti Training Academy |
52. | Khuphula Training Solutions and Trading (Pty) Ltd |
53. | Le - Mark Training and Development Pty (Ltd) |
54. | Lead Afrika Consulting (Pty) Ltd |
55. | Leronsa Trading Enterprise |
56. | Lusa Social Enterprenueship Institute (PTY)LTD |
57. | Majuba Technical Vocational Education and Training |
58. | MANCOSA Pty (Ltd) |
59. | Matash Holdings (Pty) Ltd |
60. | Matontech Trading Enterprise |
61. | Maximum Development Institute |
62. | Mgwezane Training and Management cc |
63. | MMPS Holdings |
64. | Mokoai Business Solutions (Pty) Ltd |
65. | Molly Malete Productions CC |
66. | Morar Incorporated - KZN |
67. | Mortarboard Training Solutions |
68. | Mowils Consultants |
69. | Mpumalanga School of Government - MPSG |
70. | MTK Corporate Solutions |
71. | Nare Training and Development |
72. | National Skills and Technical |
73. | Nemalale Eagles Consultancy CC |
74. | Networx for Career Development |
75. | Nghunyule Investments |
76. | Nkinane Trading Enterprise |
77. | NokushoM Consultancy and Trading |
78. | Orchards Graduate School (Pty) Ltd |
79. | Peuneo (Pty) Ltd |
80. | Phoka Tshela Projects |
81. | Pholo Human Capital (Pty) Ltd |
82. | PMA Holdings (PTY ) LTD. |
83. | Positive Thinking Consultants cc |
84. | Prestige Leaders Consulting (Pty) Ltd |
85. | Pro-Active Public Services (Pty) Ltd |
86. | Prodigy Business Services |
87. | Prosam Consulting Group (Pty) Ltd |
88. | Prospen Group (Pty) Ltd |
89. | Provincial Training Academy Western Cape |
90. | Ramazwi Security Service and Training Agency (Pty) Ltd |
91. | Rams Professional Training and Conferencing |
92. | Ratomac Trading Consultants (Pty) Ltd |
93. | Reflections Development Institute |
94. | Regen Institute of Leadership and Management Education |
95. | Regenesys School of Public Management |
96. | Regent Business School (Pty) Ltd t/a Regent Business School |
97. | Ritepath HR Solutions |
98. | Saint Colonel Graduate Institute |
99. | Sampatla Procurement Solutions (Pty) Ltd |
100. | Silalele Consulting CC. |
101. | Siza Nesu Training and Consultants |
102. | South Africa School of Diplomacy, Protocol and Public Administration |
103. | Southern African Institute of Learning |
104. | Spears Business and Life Coach Consulting |
105. | Step Ahead Academy (Pty) Ltd |
106. | Summat Training Institute (Pty) Ltd |
107. | Synergy Corporate Consulting (Pty) Ltd |
108. | Talent Emporium Academy |
109. | Thandiwenathi (Pty) Ltd |
110. | Thubelihle Graduate Institute (Pty) Ltd |
111. | Tinotel Communications |
112. | Tippinggate Business Solutions |
113. | Tloumogale Business Development & Consulting |
114. | Tloumogale Business Development & Consulting (Pty) Ltd |
115. | Tonex Management Solutions (Pty) Ltd |
116. | Tovani Traiding 299 |
117. | Tshepang Consulting & Project |
118. | Tshwane Training Institute (PTY) LTD. |
119. | Tsoelopele Leadership Consulting (Pty) Ltd |
120. | Ukwakhile Projects (PTY) Ltd |
121. | Umqondo Consultancy |
122. | UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD |
123. | University of Fort Hare |
124. | Vala Nge Bhetshu Human Capital Development (Pty) Ltd |
125. | Vhutshilo Health And Training Organisation |
126. | Vuca Institute of Leadership Development |
127. | Vukauzakhe Traiding Enterprise |
128. | Vumilia Africa Group |
129. | Weinvest Investments |
130. | Zizzy Printing & Projects (Pty) Ltd |
All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |