SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply administrative principles in the implementation of public sector procedures and work schedule 
SAQA US ID UNIT STANDARD TITLE
242900  Apply administrative principles in the implementation of public sector procedures and work schedule 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for public sector officials involved with the service delivery activities in order to render services to the communities, stakeholders and other related role players that interact with the public sector. With the completion of this unit standard the learners will improve their administration skills and contribute to the improvement of service delivery in the South African public sector.

The qualifying learner is capable of:
  • Utilising administrative systems within a public sector to support service delivery.
  • Demonstrating an understanding of the procedures relating to compliance with public sector requirements.
  • Recording and maintaining administrative information.
  • Demonstrating the ability to maintain information at the required level of confidentiality.
  • Processing filing and indexing of important documentation. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    All learners accessing this qualification must be competent in:
  • Communication NQF Level 3.
  • Mathematical Literacy NQF level 3.
  • Computer Literacy NQF Level 3. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an understanding of the nature of office administrative systems within a municipality. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A list of all administrative systems within own public sector department are identified and explained with examples. 
    ASSESSMENT CRITERION RANGE 
    Administrative systems include but not limited to staff administrative systems, filing systems, service delivery systems.
     

    ASSESSMENT CRITERION 2 
    The resources necessary for the functioning of the administrative systems within the public sector environment are explained with examples. 
    ASSESSMENT CRITERION RANGE 
    The resources include but are not limited to personnel, office space, information technology, and finances.
     

    ASSESSMENT CRITERION 3 
    The channels for assessing the administrative systems are identified and applied in own work context. 

    ASSESSMENT CRITERION 4 
    Information for meetings is received, collected and processed in formats that guide proceedings of meetings. 

    ASSESSMENT CRITERION 5 
    Work related information is recorded for future reference in order to provide input to relevant reports required by manager. 

    ASSESSMENT CRITERION 6 
    Working practices designed to maximise safe and healthy environment working environment are discussed with reference to personal health and safety. 

    SPECIFIC OUTCOME 2 
    Demonstrating an understanding of the procedures relating to compliance with public sector requirements. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The control systems relating to administrative procedures in the public sector environment are explained in relation to own work context. 

    ASSESSMENT CRITERION 2 
    Non-conformances to the control systems and administrative procedures by personnel are noted and recommendations made for improvements. 

    ASSESSMENT CRITERION 3 
    Corrective actions are implemented in accordance with public sector and related departmental policies. 
    ASSESSMENT CRITERION RANGE 
    Corrective action includes but is not limited to the public sector codes of conduct and ethics, dispute resolution codes of conduct.
     

    ASSESSMENT CRITERION 4 
    Stock control procedures for ordering, handling and issuing office stationary and supplies are discussed in the context of cost minimisation. 

    ASSESSMENT CRITERION 5 
    Stock control forms, cards and requisitions are completed in order to comply with public sector administrative procedures. 

    SPECIFIC OUTCOME 3 
    Record and maintain administrative information. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Information is provided to internal and external stakeholders and customers in accordance to public sector routine requirements and once off requests. 

    ASSESSMENT CRITERION 2 
    Records and documentation are stored according to municipal requirements. 
    ASSESSMENT CRITERION RANGE 
    Documentation and records include but not limited to financial records, internal correspondence, copies of outgoing correspondence.
     

    ASSESSMENT CRITERION 3 
    Outdated information is archived in accordance to administrative procedures in a public sector environment. 

    ASSESSMENT CRITERION 4 
    Opportunities for improving the management and archiving of information are identified and explained with examples. 

    ASSESSMENT CRITERION 5 
    Legal documentation relating to office administration in own public sector department is identified and used to guide service delivery. 

    SPECIFIC OUTCOME 4 
    Demonstrate the ability to maintain information at the required level of confidentiality. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The information required to be kept confidential is identified and maintained in accordance with public sector internal and legal requirements. 

    ASSESSMENT CRITERION 2 
    The systems applied for keeping administrative information and records confidential are explained with examples. 

    ASSESSMENT CRITERION 3 
    The mandates applicable for access to confidential information are identified for administrative staff and other personnel according to their roles, responsibility and authority. 

    ASSESSMENT CRITERION 4 
    Risks to confidentiality of information and records within own workplace are identified and recommendations made to ensure risk minimisation. 
    ASSESSMENT CRITERION RANGE 
    Risks include but are not limited unathorised access, employee negligence, breach of confidentiality.
     

    ASSESSMENT CRITERION 5 
    Current communication facilities are used to enhance productivity of office administrative functions. 
    ASSESSMENT CRITERION RANGE 
    Communication facilities include but are not limited to telephone systems, fax, view data and electronic mail.
     

    ASSESSMENT CRITERION 6 
    Advantages and disadvantages of different telecommunication services are listed with reference to public sector departmental service delivery objectives. 

    ASSESSMENT CRITERION 7 
    Procedures used to process incoming and outgoing mail are described in the context of provisions associated with postal and non-postal mail. 

    ASSESSMENT CRITERION 8 
    A system used by the public sector to circulate mail and internal communications is described in a manner that demonstrates an understanding of the need to improve official communication channels. 

    SPECIFIC OUTCOME 5 
    Process filing and indexing of important documentation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Principal classification systems are identified and used to file important public sector departmental administration documents. 
    ASSESSMENT CRITERION RANGE 
    Classification includes but is not limited to alphabetical, numerical, subject, geographical and chronological methods.
     

    ASSESSMENT CRITERION 2 
    Advantages and disadvantages of different filing and indexing systems are identified with reference to improved filing procedures for own public sector department. 

    ASSESSMENT CRITERION 3 
    Suitable cross reference cards are devised and used in an office environment. 

    ASSESSMENT CRITERION 4 
    Basic rules for operating a filing system, including retention policy are applied with reference to municipal by-laws. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Public sector policies and procedures pertaining to administration.
  • Departmental policies and procedure pertaining to administration.
  • A good understanding of all legal documents and records.
  • A good understanding of the administrative policies and procedures.
  • Filing and indexing procedures.
  • Recording systems. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to manage administrative systems. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community to ensure the management of personnel procedures relating to compliance to administrative procedures. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in order to ensure that filing, indexing and administrative records are updated and maintained on an ongoing basis. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to maintain administrative systems and process filing and indexing in a proactive manner. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to index administrative record systems. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment and health of others in maintaining record keeping and administrative systems. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems by recognising that administrative problem-solving contexts within the public sector do not exist in isolation. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participating as responsible citizens in the life of local, national and global communities by ensuring the confidentiality of important information and managing administrative systems proactively in order to ensure efficient service delivery. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57824   Further Education and Training Certificate: Public Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  PSETA 
    Elective  58578   National Certificate: Local Government Councillor Practices  Level 3  NQF Level 03  Reregistered  2023-06-30  LG SETA 
    Elective  64069   Further Education and Training Certificate: Archives and Records Management  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  58624   National Certificate: Library and Information Services  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2015-03-13  ETDP SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 1LeadRoot (Pty) Ltd 
    2. Abinet Training & Development 
    3. Acorser Corporate and Business Consulting Cc 
    4. Afriwealth Consulting 
    5. Akhona Skills Fountain and Trading 
    6. All Sorts 108 Skills Development PTY (Ltd) 
    7. Amandla Obunye Training Academy 
    8. Amathuba Learning and Training Centre 
    9. Amber Tower Training 
    10. Anesu Ka Mpho (Pty) Ltd 
    11. Arishi ISD (PTY) Ltd 
    12. ARMS - Audit & Risk Management Solutions 
    13. Asiphokuhle Training and Research Institute 
    14. ATTI Polokwane 
    15. Aubrey Nyiko Business Enterprises 
    16. Avenida (Pty) Ltd 
    17. Avenida Training Agency (Pty) Ltd 
    18. Basileia Strategies (Pty) Ltd 
    19. BDCE (Pty) Ltd 
    20. Bells Technical College 
    21. Biz Ed Trading 
    22. Bohlokoa Business Consultancy 
    23. Boland TVET College 
    24. Bona Business Solutions (PTY) LTD 
    25. Bono Skills Development (PTY) Ltd 
    26. Bonstev Consulting and Projects (Pty) Ltd 
    27. Broadmind Leadership Development and Training (Pty) Ltd 
    28. Bull's Business and Skills Training Institute 
    29. Cale Developments 
    30. CB Willemse Training 
    31. Centre for Africa Capacity Building and Development (Pty) Ltd 
    32. Chartered Institute of Management (Pty) Ltd 
    33. Citiview Trading and Projects 
    34. College of Cape Town 
    35. Concepts of Sustainable Management (CSM) 
    36. Conglomerates Institute (Pty) Ltd 
    37. D and D Lwazi Renaissance Research Development Institute 
    38. Dee's Training ( PTY) Ltd 
    39. Destiny Management Consultants (Pty) Ltd 
    40. Development Bank of Southern Africa (DBSA) 
    41. Ditseko Training and Development Services CC 
    42. DotCentre Business Consulting 
    43. Dzindalo Consulting (Pty) Ltd 
    44. E-Login Business Institute (Pty) Ltd 
    45. Eagle Greek Inverstment T/A Mollo consulting 
    46. Edutel Public Service Company 
    47. Elective Training Institute Enterprise CC 
    48. Equity Training and Consulting 
    49. Escaderode Training Enterprise 
    50. Ethembeni Multi Service Enterprise (Pty) Ltd 
    51. Excellent Minds Institute (Pty) Ltd 
    52. Extribyte (Pty) Ltd 
    53. Eyamalwandle (Pty) Ltd 
    54. Fachs Business Consulting and Training 
    55. Faranang Business and Training Solutions PTY(LTD) 
    56. Faranang Marketing 
    57. Finweb Business Consultancy (Pty) Ltd 
    58. Fort Hare Trading Solutions (Pty) Ltd 
    59. Free State Training and Development Institute 
    60. Gatyana Training Academy (Pty) Ltd 
    61. Genvio cc 
    62. Gleyding Management Institute (Pty) Ltd 
    63. Glicam Trading Enterprise 
    64. Global Steel Merchants (Pty) Ltd 
    65. Harvestine Investments (Pty) Ltd 
    66. Harvitex cc 
    67. HDPSA 
    68. HDPSA GROUP (PTY) LTD 
    69. Higherway Institute of Learning (Pty) Ltd 
    70. IALE School of Advanced Learning Education 
    71. iCollege 
    72. IGKM Management Services (Pty) Ltd 
    73. Imani Business Advisory Services (Pty) Ltd 
    74. Immaculate Training and Consulting 
    75. Imperium Consulting (Pty) Ltd 
    76. Inafrica General Trading Pty LTD 
    77. Innovative Technology Design 
    78. Institute of Busines Management of Southern Africa 
    79. Integrated Corporate Skills Solution 
    80. Izwelethu Black Diamond 
    81. Josmap Training Institute 
    82. Kcobodo Training Centre (KTC) 
    83. Kgaka Kgolo Institute 
    84. Khongoloti Training Academy 
    85. Khuphula Training Solutions and Trading (Pty) Ltd 
    86. Kunaku Procurement Solutions (Pty) Ltd 
    87. Kuyakhula Development Initiatives 
    88. Le - Mark Training and Development Pty (Ltd) 
    89. Lead Afrika Consulting (Pty) Ltd 
    90. Leap Projects 
    91. Learncore (Pty) Ltd 
    92. Leronsa Trading Enterprise 
    93. Letlhokoa Management Services 
    94. LETZAA Group 
    95. LO Tantsi Fire Consultants CC. 
    96. Lungile Mchunu Consultancy (Pty) Ltd 
    97. Lusa Social Enterprenueship Institute (PTY)LTD 
    98. Majuba Technical Vocational Education and Training College 
    99. Makavila Suppliers CC. 
    100. Management College of Southern Africa (MANCOSA) 
    101. MAS SAFE SECURITY CC 
    102. Matabane Professional Accountant 
    103. Matash Holdings (Pty) Ltd 
    104. Matontech Trading Enterprise 
    105. Matprodev Consulting 
    106. Maximum Development Institute 
    107. Mgwezane Training and Management cc 
    108. Milpark Education (Pty) Ltd 
    109. Mission Point Consulting 
    110. Mission Point Trading 69 
    111. MJ Mafunisa Consulting (PTY) LTD 
    112. MML Consulting CC. 
    113. MMPS Holdings 
    114. MOD - MOSH Projects and Consulting 
    115. Mohlaje Solutions (Pty) Ltd 
    116. Mokoai Business Solutions (Pty) Ltd 
    117. Molly Malete Productions CC 
    118. Monepe Holdings (Pty) Ltd 
    119. Mowils Consultants 
    120. Mpumalanga School of Government - MPSG 
    121. MSC Education Holdings (PTY) LTD 
    122. MTK Corporate Solutions 
    123. Mufuka Business and Technical College 
    124. Nare Training and Development 
    125. National Skills and Technical College 
    126. Ndotha General Trading 
    127. Nghunyule Investments 
    128. Nkqubela Community Developers 
    129. NokushoM Consultancy and Trading 
    130. NTI College 
    131. Orbit TVET College 
    132. Orchards Graduate School (Pty) Ltd 
    133. Pamodzi Training Services 
    134. Performance Management Collaborative Africa (Pty) Ltd 
    135. Petra institute of Development (PTY) Ltd 
    136. Peuneo (Pty) Ltd 
    137. Phoka Tshela Projects 
    138. Pholo Human Capital (Pty) Ltd 
    139. Phunda Maria Consulting 
    140. Pioneer Business Consulting 
    141. PMA Holdings (PTY ) LTD. 
    142. PND Academy of Learning 
    143. Poshido Trading 
    144. Positive Thinking Consultants cc 
    145. Practicon Training 
    146. Prestige Leaders Consulting (Pty) Ltd 
    147. Pro-Active Public Services College (Pty) Ltd 
    148. Prodigy Business Services 
    149. Profounder Intelligence Management Services 
    150. Prosam Consulting Group (Pty) Ltd 
    151. Prospen Group (Pty) Ltd 
    152. Quintax Training and Development 
    153. Rally Business Consulting 
    154. Ramaja Training and Business Consultancy (Pty)Ltd 
    155. Ramazwi Security Service and Training Agency (Pty) Ltd 
    156. Rams Professional Training and Conferencing 
    157. Ratomac Trading Consultants (Pty) Ltd 
    158. Reflections Development Institute 
    159. Regen Institute of Leadership and Management Education 
    160. Regenesys School of Public Management 
    161. Regent Business School (Pty) Ltd t/a Regent Business School 
    162. Retshetse Training Project 
    163. Ribolla Learning Academy 
    164. Ritepath HR Solutions 
    165. RKM Consultancy and Trading 
    166. Saint Colonel Graduate Institute 
    167. Sampatla Procurement Solutions (Pty) Ltd 
    168. Sbongukhanyo (Pty) Ltd 
    169. Silalele Consulting CC. 
    170. Silver Streak Trading 649 CC 
    171. Sims Khula Training & Skills Development 
    172. Sisizathu Training 
    173. SIZA NESU TRAINING AND DEVELOPMENT 
    174. South Africa School of Diplomacy, Protocol and Public Administration 
    175. South African ABET Development Agency SAADA 
    176. South African Centre for Business Studies (Pty) Ltd 
    177. South African Governance and Business College 
    178. South West Gauteng College - Molapo Campus 
    179. Southern African Institute of Learning 
    180. Spears Business and Life Coach Consulting 
    181. STARPLEX 408 CC 
    182. Starplex408 Pty) Ltd 
    183. Step Ahead Academy (Pty) Ltd 
    184. Striving Mind Trading 289 
    185. Summat Training Institute (Pty) Ltd 
    186. Synergy Corporate (Pty) Ltd 
    187. T Mabuya and Associates (Pty) Ltd 
    188. Talent Emporium Academy 
    189. Talent Emporium Academy (PTY) Ltd 
    190. Tanosa Trading CC 
    191. Tembe Service Providers 
    192. Thandiwenathi (Pty) Ltd 
    193. Thasha Training and Consulting 
    194. The Crimson CO CC. 
    195. The Finishing College (Pty) Ltd 
    196. The Iscariota Group 
    197. The Justice College 
    198. Thekwini FET College 
    199. Thobologo Training and Education Group (Pty) Ltd 
    200. Thubelihle Graduate Institute 
    201. Thubelihle Graduate Institute (Pty) Ltd 
    202. Thuto Lore Academy 
    203. Tinotel Communications 
    204. Tippinggate Business Solutions 
    205. Tloumogale Business Development & Consulting 
    206. Tloumogale Business Development & Consulting (Pty) Ltd 
    207. Tonex Management Solutions (Pty) Ltd 
    208. Tovani Traiding 299 
    209. Trainyoucan (Pty) Ltd 
    210. Tshepang Consulting & Project 
    211. Tshwane Training Institute (Pty) Ltd 
    212. Tshwane Training Institute (PTY) LTD. 
    213. Tsoelopele Leadership Consulting (Pty) Ltd 
    214. Ubuqhawe Consulting (Pty) Ltd 
    215. Ukwakhile Projects (PTY) Ltd 
    216. Umfolozi College for TVET 
    217. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    218. Vala Nge Bhetshu Human Capital Development (Pty) Ltd 
    219. Vuca Institute of Leadership Development 
    220. Vumilia Africa Group 
    221. Vurhena Business Consultancy 
    222. Vusheni Learning Academy 
    223. Weinvest Investments 
    224. Welas African Kitchen CC 
    225. Yellow Media Publishing Group (Pty) Ltd 
    226. Ziyana Business Consulting and Training (Pty) Ltd 
    227. Zizzy Printing & Projects (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.