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All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
| SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
| REGISTERED UNIT STANDARD: |
| Apply administrative principles in the implementation of public sector procedures and work schedule |
| SAQA US ID | UNIT STANDARD TITLE | |||
| 242900 | Apply administrative principles in the implementation of public sector procedures and work schedule | |||
| ORIGINATOR | ||||
| SGB Public Administration and Management | ||||
| PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | ||||
| - | ||||
| FIELD | SUBFIELD | |||
| Field 03 - Business, Commerce and Management Studies | Public Administration | |||
| ABET BAND | UNIT STANDARD TYPE | PRE-2009 NQF LEVEL | NQF LEVEL | CREDITS |
| Undefined | Regular | Level 4 | NQF Level 04 | 6 |
| REGISTRATION STATUS | REGISTRATION START DATE | REGISTRATION END DATE | SAQA DECISION NUMBER | |
| Reregistered | 2018-07-01 | 2023-06-30 | SAQA 06120/18 | |
| LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
| 2024-06-30 | 2027-06-30 | |||
| In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This unit standard does not replace any other unit standard and is not replaced by any other unit standard. |
| PURPOSE OF THE UNIT STANDARD |
| This Unit Standard is intended for public sector officials involved with the service delivery activities in order to render services to the communities, stakeholders and other related role players that interact with the public sector. With the completion of this unit standard the learners will improve their administration skills and contribute to the improvement of service delivery in the South African public sector.
The qualifying learner is capable of: |
| LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
| All learners accessing this qualification must be competent in:
|
| UNIT STANDARD RANGE |
| N/A |
| Specific Outcomes and Assessment Criteria: |
| SPECIFIC OUTCOME 1 |
| Demonstrate an understanding of the nature of office administrative systems within a municipality. |
ASSESSMENT CRITERIA |
| ASSESSMENT CRITERION 1 |
| A list of all administrative systems within own public sector department are identified and explained with examples. |
| ASSESSMENT CRITERION RANGE |
| Administrative systems include but not limited to staff administrative systems, filing systems, service delivery systems. |
| ASSESSMENT CRITERION 2 |
| The resources necessary for the functioning of the administrative systems within the public sector environment are explained with examples. |
| ASSESSMENT CRITERION RANGE |
| The resources include but are not limited to personnel, office space, information technology, and finances. |
| ASSESSMENT CRITERION 3 |
| The channels for assessing the administrative systems are identified and applied in own work context. |
| ASSESSMENT CRITERION 4 |
| Information for meetings is received, collected and processed in formats that guide proceedings of meetings. |
| ASSESSMENT CRITERION 5 |
| Work related information is recorded for future reference in order to provide input to relevant reports required by manager. |
| ASSESSMENT CRITERION 6 |
| Working practices designed to maximise safe and healthy environment working environment are discussed with reference to personal health and safety. |
| SPECIFIC OUTCOME 2 |
| Demonstrating an understanding of the procedures relating to compliance with public sector requirements. |
ASSESSMENT CRITERIA |
| ASSESSMENT CRITERION 1 |
| The control systems relating to administrative procedures in the public sector environment are explained in relation to own work context. |
| ASSESSMENT CRITERION 2 |
| Non-conformances to the control systems and administrative procedures by personnel are noted and recommendations made for improvements. |
| ASSESSMENT CRITERION 3 |
| Corrective actions are implemented in accordance with public sector and related departmental policies. |
| ASSESSMENT CRITERION RANGE |
| Corrective action includes but is not limited to the public sector codes of conduct and ethics, dispute resolution codes of conduct. |
| ASSESSMENT CRITERION 4 |
| Stock control procedures for ordering, handling and issuing office stationary and supplies are discussed in the context of cost minimisation. |
| ASSESSMENT CRITERION 5 |
| Stock control forms, cards and requisitions are completed in order to comply with public sector administrative procedures. |
| SPECIFIC OUTCOME 3 |
| Record and maintain administrative information. |
ASSESSMENT CRITERIA |
| ASSESSMENT CRITERION 1 |
| Information is provided to internal and external stakeholders and customers in accordance to public sector routine requirements and once off requests. |
| ASSESSMENT CRITERION 2 |
| Records and documentation are stored according to municipal requirements. |
| ASSESSMENT CRITERION RANGE |
| Documentation and records include but not limited to financial records, internal correspondence, copies of outgoing correspondence. |
| ASSESSMENT CRITERION 3 |
| Outdated information is archived in accordance to administrative procedures in a public sector environment. |
| ASSESSMENT CRITERION 4 |
| Opportunities for improving the management and archiving of information are identified and explained with examples. |
| ASSESSMENT CRITERION 5 |
| Legal documentation relating to office administration in own public sector department is identified and used to guide service delivery. |
| SPECIFIC OUTCOME 4 |
| Demonstrate the ability to maintain information at the required level of confidentiality. |
ASSESSMENT CRITERIA |
| ASSESSMENT CRITERION 1 |
| The information required to be kept confidential is identified and maintained in accordance with public sector internal and legal requirements. |
| ASSESSMENT CRITERION 2 |
| The systems applied for keeping administrative information and records confidential are explained with examples. |
| ASSESSMENT CRITERION 3 |
| The mandates applicable for access to confidential information are identified for administrative staff and other personnel according to their roles, responsibility and authority. |
| ASSESSMENT CRITERION 4 |
| Risks to confidentiality of information and records within own workplace are identified and recommendations made to ensure risk minimisation. |
| ASSESSMENT CRITERION RANGE |
| Risks include but are not limited unathorised access, employee negligence, breach of confidentiality. |
| ASSESSMENT CRITERION 5 |
| Current communication facilities are used to enhance productivity of office administrative functions. |
| ASSESSMENT CRITERION RANGE |
| Communication facilities include but are not limited to telephone systems, fax, view data and electronic mail. |
| ASSESSMENT CRITERION 6 |
| Advantages and disadvantages of different telecommunication services are listed with reference to public sector departmental service delivery objectives. |
| ASSESSMENT CRITERION 7 |
| Procedures used to process incoming and outgoing mail are described in the context of provisions associated with postal and non-postal mail. |
| ASSESSMENT CRITERION 8 |
| A system used by the public sector to circulate mail and internal communications is described in a manner that demonstrates an understanding of the need to improve official communication channels. |
| SPECIFIC OUTCOME 5 |
| Process filing and indexing of important documentation. |
ASSESSMENT CRITERIA |
| ASSESSMENT CRITERION 1 |
| Principal classification systems are identified and used to file important public sector departmental administration documents. |
| ASSESSMENT CRITERION RANGE |
| Classification includes but is not limited to alphabetical, numerical, subject, geographical and chronological methods. |
| ASSESSMENT CRITERION 2 |
| Advantages and disadvantages of different filing and indexing systems are identified with reference to improved filing procedures for own public sector department. |
| ASSESSMENT CRITERION 3 |
| Suitable cross reference cards are devised and used in an office environment. |
| ASSESSMENT CRITERION 4 |
| Basic rules for operating a filing system, including retention policy are applied with reference to municipal by-laws. |
| UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS |
| Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
|
| UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE |
| UNIT STANDARD DEVELOPMENTAL OUTCOME |
| N/A |
| UNIT STANDARD LINKAGES |
| N/A |
| Critical Cross-field Outcomes (CCFO): |
| UNIT STANDARD CCFO IDENTIFYING |
| Identify and solve problems using critical and creative thinking processes to manage administrative systems. |
| UNIT STANDARD CCFO WORKING |
| Work effectively with others as a member of a team, group, organisation or community to ensure the management of personnel procedures relating to compliance to administrative procedures. |
| UNIT STANDARD CCFO ORGANISING |
| Organise and manage oneself and one's activities responsibly and effectively in order to ensure that filing, indexing and administrative records are updated and maintained on an ongoing basis. |
| UNIT STANDARD CCFO COLLECTING |
| Collect, analyse, organise and critically evaluate information in order to maintain administrative systems and process filing and indexing in a proactive manner. |
| UNIT STANDARD CCFO COMMUNICATING |
| Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to index administrative record systems. |
| UNIT STANDARD CCFO SCIENCE |
| Use science and technology effectively and critically, showing responsibility to the environment and health of others in maintaining record keeping and administrative systems. |
| UNIT STANDARD CCFO DEMONSTRATING |
| Demonstrate an understanding of the world as a set of interrelated systems by recognising that administrative problem-solving contexts within the public sector do not exist in isolation. |
| UNIT STANDARD CCFO CONTRIBUTING |
| Participating as responsible citizens in the life of local, national and global communities by ensuring the confidentiality of important information and managing administrative systems proactively in order to ensure efficient service delivery. |
| UNIT STANDARD ASSESSOR CRITERIA |
| N/A |
REREGISTRATION HISTORY |
| As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. |
| UNIT STANDARD NOTES |
| N/A |
| QUALIFICATIONS UTILISING THIS UNIT STANDARD: |
| ID | QUALIFICATION TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | STATUS | END DATE | PRIMARY OR DELEGATED QA FUNCTIONARY | |
| Core | 57824 | Further Education and Training Certificate: Public Administration | Level 4 | NQF Level 04 | Reregistered | 2023-06-30 | PSETA |
| Elective | 58578 | National Certificate: Local Government Councillor Practices | Level 3 | NQF Level 03 | Reregistered | 2023-06-30 | LG SETA |
| Elective | 64069 | Further Education and Training Certificate: Archives and Records Management | Level 4 | NQF Level 04 | Reregistered | 2023-06-30 | ETDP SETA |
| Elective | 58624 | National Certificate: Library and Information Services | Level 5 | Level TBA: Pre-2009 was L5 | Passed the End Date - Status was "Reregistered" |
2015-03-13 | ETDP SETA |
| PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: |
| This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
| 1. | 1LeadRoot (Pty) Ltd |
| 2. | Abinet Training & Development |
| 3. | Acorser Corporate and Business Consulting Cc |
| 4. | Afriwealth Consulting |
| 5. | Akhona Skills Fountain and Trading |
| 6. | All Sorts 108 Skills Development PTY (Ltd) |
| 7. | Amandla Obunye Training Academy |
| 8. | Amathuba Learning and Training Centre |
| 9. | Amber Tower Training |
| 10. | Anesu Ka Mpho (Pty) Ltd |
| 11. | Arishi ISD (PTY) Ltd |
| 12. | ARMS - Audit & Risk Management Solutions |
| 13. | Asiphokuhle Training and Research Institute |
| 14. | ATTI Polokwane |
| 15. | Aubrey Nyiko Business Enterprises |
| 16. | Avenida (Pty) Ltd |
| 17. | Avenida Training Agency (Pty) Ltd |
| 18. | Basileia Strategies (Pty) Ltd |
| 19. | BDCE (Pty) Ltd |
| 20. | Bells Technical College |
| 21. | Biz Ed Trading |
| 22. | Bohlokoa Business Consultancy |
| 23. | Boland TVET College |
| 24. | Bona Business Solutions (PTY) LTD |
| 25. | Bono Skills Development (PTY) Ltd |
| 26. | Bonstev Consulting and Projects (Pty) Ltd |
| 27. | Broadmind Leadership Development and Training (Pty) Ltd |
| 28. | Bull's Business and Skills Training Institute |
| 29. | Cale Developments |
| 30. | CB Willemse Training |
| 31. | Centre for Africa Capacity Building and Development (Pty) Ltd |
| 32. | Chartered Institute of Management (Pty) Ltd |
| 33. | Citiview Trading and Projects |
| 34. | College of Cape Town |
| 35. | Concepts of Sustainable Management (CSM) |
| 36. | Conglomerates Institute (Pty) Ltd |
| 37. | D and D Lwazi Renaissance Research Development Institute |
| 38. | Dee's Training ( PTY) Ltd |
| 39. | Destiny Management Consultants (Pty) Ltd |
| 40. | Development Bank of Southern Africa (DBSA) |
| 41. | Ditseko Training and Development Services CC |
| 42. | DotCentre Business Consulting |
| 43. | Dzindalo Consulting (Pty) Ltd |
| 44. | E-Login Business Institute (Pty) Ltd |
| 45. | Eagle Greek Inverstment T/A Mollo consulting |
| 46. | Edutel Public Service Company |
| 47. | Elective Training Institute Enterprise CC |
| 48. | Equity Training and Consulting |
| 49. | Escaderode Training Enterprise |
| 50. | Ethembeni Multi Service Enterprise (Pty) Ltd |
| 51. | Excellent Minds Institute (Pty) Ltd |
| 52. | Extribyte (Pty) Ltd |
| 53. | Eyamalwandle (Pty) Ltd |
| 54. | Fachs Business Consulting and Training |
| 55. | Faranang Business and Training Solutions PTY(LTD) |
| 56. | Faranang Marketing |
| 57. | Finweb Business Consultancy (Pty) Ltd |
| 58. | Fort Hare Trading Solutions (Pty) Ltd |
| 59. | Free State Training and Development Institute |
| 60. | Gatyana Training Academy (Pty) Ltd |
| 61. | Genvio cc |
| 62. | Gleyding Management Institute (Pty) Ltd |
| 63. | Glicam Trading Enterprise |
| 64. | Global Steel Merchants (Pty) Ltd |
| 65. | Harvestine Investments (Pty) Ltd |
| 66. | Harvitex cc |
| 67. | HDPSA |
| 68. | HDPSA GROUP (PTY) LTD |
| 69. | Higherway Institute of Learning (Pty) Ltd |
| 70. | IALE School of Advanced Learning Education |
| 71. | iCollege |
| 72. | IGKM Management Services (Pty) Ltd |
| 73. | Imani Business Advisory Services (Pty) Ltd |
| 74. | Immaculate Training and Consulting |
| 75. | Imperium Consulting (Pty) Ltd |
| 76. | Inafrica General Trading Pty LTD |
| 77. | Innovative Technology Design |
| 78. | Institute of Busines Management of Southern Africa |
| 79. | Integrated Corporate Skills Solution |
| 80. | Izwelethu Black Diamond |
| 81. | Josmap Training Institute |
| 82. | Kcobodo Training Centre (KTC) |
| 83. | Kgaka Kgolo Institute |
| 84. | Khongoloti Training Academy |
| 85. | Khuphula Training Solutions and Trading (Pty) Ltd |
| 86. | Kunaku Procurement Solutions (Pty) Ltd |
| 87. | Kuyakhula Development Initiatives |
| 88. | Le - Mark Training and Development Pty (Ltd) |
| 89. | Lead Afrika Consulting (Pty) Ltd |
| 90. | Leap Projects |
| 91. | Learncore (Pty) Ltd |
| 92. | Leronsa Trading Enterprise |
| 93. | Letlhokoa Management Services |
| 94. | LETZAA Group |
| 95. | LO Tantsi Fire Consultants CC. |
| 96. | Lungile Mchunu Consultancy (Pty) Ltd |
| 97. | Lusa Social Enterprenueship Institute (PTY)LTD |
| 98. | Majuba Technical Vocational Education and Training College |
| 99. | Makavila Suppliers CC. |
| 100. | Management College of Southern Africa (MANCOSA) |
| 101. | MAS SAFE SECURITY CC |
| 102. | Matabane Professional Accountant |
| 103. | Matash Holdings (Pty) Ltd |
| 104. | Matontech Trading Enterprise |
| 105. | Matprodev Consulting |
| 106. | Maximum Development Institute |
| 107. | Mgwezane Training and Management cc |
| 108. | Milpark Education (Pty) Ltd |
| 109. | Mission Point Consulting |
| 110. | Mission Point Trading 69 |
| 111. | MJ Mafunisa Consulting (PTY) LTD |
| 112. | MML Consulting CC. |
| 113. | MMPS Holdings |
| 114. | MOD - MOSH Projects and Consulting |
| 115. | Mohlaje Solutions (Pty) Ltd |
| 116. | Mokoai Business Solutions (Pty) Ltd |
| 117. | Molly Malete Productions CC |
| 118. | Monepe Holdings (Pty) Ltd |
| 119. | Mowils Consultants |
| 120. | Mpumalanga School of Government - MPSG |
| 121. | MSC Education Holdings (PTY) LTD |
| 122. | MTK Corporate Solutions |
| 123. | Mufuka Business and Technical College |
| 124. | Nare Training and Development |
| 125. | National Skills and Technical College |
| 126. | Ndotha General Trading |
| 127. | Nghunyule Investments |
| 128. | Nkqubela Community Developers |
| 129. | NokushoM Consultancy and Trading |
| 130. | NTI College |
| 131. | Orbit TVET College |
| 132. | Orchards Graduate School (Pty) Ltd |
| 133. | Pamodzi Training Services |
| 134. | Performance Management Collaborative Africa (Pty) Ltd |
| 135. | Petra institute of Development (PTY) Ltd |
| 136. | Peuneo (Pty) Ltd |
| 137. | Phoka Tshela Projects |
| 138. | Pholo Human Capital (Pty) Ltd |
| 139. | Phunda Maria Consulting |
| 140. | Pioneer Business Consulting |
| 141. | PMA Holdings (PTY ) LTD. |
| 142. | PND Academy of Learning |
| 143. | Poshido Trading |
| 144. | Positive Thinking Consultants cc |
| 145. | Practicon Training |
| 146. | Prestige Leaders Consulting (Pty) Ltd |
| 147. | Pro-Active Public Services College (Pty) Ltd |
| 148. | Prodigy Business Services |
| 149. | Profounder Intelligence Management Services |
| 150. | Prosam Consulting Group (Pty) Ltd |
| 151. | Prospen Group (Pty) Ltd |
| 152. | Quintax Training and Development |
| 153. | Rally Business Consulting |
| 154. | Ramaja Training and Business Consultancy (Pty)Ltd |
| 155. | Ramazwi Security Service and Training Agency (Pty) Ltd |
| 156. | Rams Professional Training and Conferencing |
| 157. | Ratomac Trading Consultants (Pty) Ltd |
| 158. | Reflections Development Institute |
| 159. | Regen Institute of Leadership and Management Education |
| 160. | Regenesys School of Public Management |
| 161. | Regent Business School (Pty) Ltd t/a Regent Business School |
| 162. | Retshetse Training Project |
| 163. | Ribolla Learning Academy |
| 164. | Ritepath HR Solutions |
| 165. | RKM Consultancy and Trading |
| 166. | Saint Colonel Graduate Institute |
| 167. | Sampatla Procurement Solutions (Pty) Ltd |
| 168. | Sbongukhanyo (Pty) Ltd |
| 169. | Silalele Consulting CC. |
| 170. | Silver Streak Trading 649 CC |
| 171. | Sims Khula Training & Skills Development |
| 172. | Sisizathu Training |
| 173. | SIZA NESU TRAINING AND DEVELOPMENT |
| 174. | South Africa School of Diplomacy, Protocol and Public Administration |
| 175. | South African ABET Development Agency SAADA |
| 176. | South African Centre for Business Studies (Pty) Ltd |
| 177. | South African Governance and Business College |
| 178. | South West Gauteng College - Molapo Campus |
| 179. | Southern African Institute of Learning |
| 180. | Spears Business and Life Coach Consulting |
| 181. | STARPLEX 408 CC |
| 182. | Starplex408 Pty) Ltd |
| 183. | Step Ahead Academy (Pty) Ltd |
| 184. | Striving Mind Trading 289 |
| 185. | Summat Training Institute (Pty) Ltd |
| 186. | Synergy Corporate (Pty) Ltd |
| 187. | T Mabuya and Associates (Pty) Ltd |
| 188. | Talent Emporium Academy |
| 189. | Talent Emporium Academy (PTY) Ltd |
| 190. | Tanosa Trading CC |
| 191. | Tembe Service Providers |
| 192. | Thandiwenathi (Pty) Ltd |
| 193. | Thasha Training and Consulting |
| 194. | The Crimson CO CC. |
| 195. | The Finishing College (Pty) Ltd |
| 196. | The Iscariota Group |
| 197. | The Justice College |
| 198. | Thekwini FET College |
| 199. | Thobologo Training and Education Group (Pty) Ltd |
| 200. | Thubelihle Graduate Institute |
| 201. | Thubelihle Graduate Institute (Pty) Ltd |
| 202. | Thuto Lore Academy |
| 203. | Tinotel Communications |
| 204. | Tippinggate Business Solutions |
| 205. | Tloumogale Business Development & Consulting |
| 206. | Tloumogale Business Development & Consulting (Pty) Ltd |
| 207. | Tonex Management Solutions (Pty) Ltd |
| 208. | Tovani Traiding 299 |
| 209. | Trainyoucan (Pty) Ltd |
| 210. | Tshepang Consulting & Project |
| 211. | Tshwane Training Institute (Pty) Ltd |
| 212. | Tshwane Training Institute (PTY) LTD. |
| 213. | Tsoelopele Leadership Consulting (Pty) Ltd |
| 214. | Ubuqhawe Consulting (Pty) Ltd |
| 215. | Ukwakhile Projects (PTY) Ltd |
| 216. | Umfolozi College for TVET |
| 217. | UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD |
| 218. | Vala Nge Bhetshu Human Capital Development (Pty) Ltd |
| 219. | Vuca Institute of Leadership Development |
| 220. | Vumilia Africa Group |
| 221. | Vurhena Business Consultancy |
| 222. | Vusheni Learning Academy |
| 223. | Weinvest Investments |
| 224. | Welas African Kitchen CC |
| 225. | Yellow Media Publishing Group (Pty) Ltd |
| 226. | Ziyana Business Consulting and Training (Pty) Ltd |
| 227. | Zizzy Printing & Projects (Pty) Ltd |
| All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |