SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Support the facilitation of development project service delivery in a Ward Committee context 
SAQA US ID UNIT STANDARD TITLE
242895  Support the facilitation of development project service delivery in a Ward Committee context 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is designed for learners working in a Ward Committee or Local Government structure, where the acquisition of competence against this standard will add value to their job. The standard will contribute to the aspirations of individuals seeking to develop a career pathway in Local Government and administration.

The qualifying learner is capable of:
  • Defining service excellence within a Local Government context.
  • Utilising appropriate service tools in order to integrate Local Government service delivery for development project objectives into Ward Committee processes.
  • Implementing a basic service delivery plan in line with overall service delivery objectives.
  • Evaluating service delivery effectiveness. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that the qualifying learner is competent in Communication at Level 1. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Define service excellence within a Local Government context. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The service delivery objectives of Local Government are defined with examples. 

    ASSESSMENT CRITERION 2 
    Problems in service delivery effectiveness are examined by utilising past case studies and examples. 

    ASSESSMENT CRITERION 3 
    The skills and talents that a Ward Committee member must integrate service delivery into Ward Committee functioning are defined with examples. 

    ASSESSMENT CRITERION 4 
    Procedures for measuring and evaluating service efficacy are defined and integrated into Ward Committee service plans. 

    SPECIFIC OUTCOME 2 
    Utilise appropriate service tools in order to integrate Local Government service delivery for development project objectives into Ward Committee processes. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Service objectives for Ward Committees are defined in relation to community needs and Local Government objectives. 

    ASSESSMENT CRITERION 2 
    Roles and responsibilities in relation to service objectives are assigned to respective role players within Ward Committee. 

    ASSESSMENT CRITERION 3 
    Methods for engaging external role players in enhancing service delivery are identified and approached to assist in contributing towards service delivery objectives. 

    ASSESSMENT CRITERION 4 
    Any issues and sensitivities that may hinder service plan are identified and solutions to overcome these are proposed in the context of the Ward Committee service delivery objectives. 

    SPECIFIC OUTCOME 3 
    Implement a basic service delivery plan in line with overall service delivery objectives. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    A service excellence plan is drawn up in conjunction with municipal representative. 

    ASSESSMENT CRITERION 2 
    A method for evaluating implementation of plan is discussed and measures are included in the plan to achieve this. 

    ASSESSMENT CRITERION 3 
    A basic improvement plan is included to ensure that service delivery objectives are continually revised. 

    ASSESSMENT CRITERION 4 
    Appropriate resources to ensure success of plan are identified, sourced and managed according to Municipal processes and procedures. 

    SPECIFIC OUTCOME 4 
    Evaluate service delivery effectiveness. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The evaluation tools outlined in the service plan are used to evaluate the effectiveness of service delivery within the Ward Committee context on an ongoing basis. 

    ASSESSMENT CRITERION 2 
    Any problem areas are reported on to appropriate municipal representative and other Ward Committee members. 

    ASSESSMENT CRITERION 3 
    Resolutions to solve service delivery problems and integrate into a revised plan are discussed and implemented according to municipal procedures. 

    ASSESSMENT CRITERION 4 
    Success areas are recorded and reported on to appropriate roleplayers. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Service planning and management
  • Interpersonal skills and communication
  • The key role players and spheres of government in achieving service delivery objectives
  • Principles of service
  • Creative thinking skills
  • Planning techniques 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to effectively implement service delivery objectives within a Ward Committee context. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community to ensure that Ward Committee serviced delivery objectives are achieved. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in order to contribute effectively to Ward Committee service delivery objectives. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to evaluate effectiveness of service delivery plan. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to expose key roleplayers and stakeholders to service delivery objectives. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment and health of others to communicate, monitor and record service delivery implementation objectives. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems by recognising that ward committee service delivery problem-solving contexts do not exist in isolation and that a variety of roleplayers and factors will effect service delivery of Ward Committees. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participate as responsible citizens in the life of local, national and global communities by ensuring that ward committee service delivery objectives fulfiil a wider community need whilst at the same time complying with municipal protocol and procedures. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57823   National Certificate: Ward Committee Governance  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  LG SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy CC 
    2. Amabamba Recruitment 
    3. Amandla Consulting Services 
    4. AVAX SA 481 CC. T/A Mandisa Development Services 
    5. Avenida (Pty) Ltd 
    6. Brilliant Affairs 
    7. Buyisiwe Management Services (Pty) Ltd 
    8. Edequette Training Institute 
    9. Edutraining Business College 
    10. Excellent Minds Institute (Pty) Ltd 
    11. Fumani Ma-Afrika Group 
    12. Giamanje TVET College 
    13. Growth Management Consulting 
    14. Jabukile Consultancy 
    15. Jobafrik Consulting 
    16. Josmap Training Institute 
    17. Khantsha Projects NPC 
    18. Khehli Institute 
    19. Kwa Nxamalala Computer College 
    20. MANCOSA Pty (Ltd) 
    21. Mcebo Technologies 
    22. Mdaka Omnyama Trading and Projects 
    23. MTK Corporate Solutions 
    24. Nemalale Eagles Consultancy CC 
    25. Neopeo Trading & Projects 
    26. Ngidi Consulting (Pty) Ltd 
    27. Nokusho M Consulting and Trading 
    28. Paramount Training Academy 
    29. Pebetse Training and Consulting 
    30. Progressive School of Business and Engineering (Pty) 
    31. Regent Business School (Pty) Ltd t/a Regent Business School 
    32. Ruthekho Training Academy 
    33. Silalele Consulting CC. 
    34. Siza Nesu Training and Consultants 
    35. Tasc Business Consulting and Training 
    36. Thando Consulting Services 
    37. Thinking Mind Trading 
    38. Tloumogale Business Development & Consulting 
    39. Tshepang Consulting & Project 
    40. Umqondo Consultancy 
    41. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    42. University of Venda 
    43. Ursivox Interactive Systems 
    44. Vukauzakhe Traiding Enterprise 
    45. Washa 2 Training & Projects 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.