SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Apply communication, interpersonal and conflict management principles in Ward Committee functions, processes 
SAQA US ID UNIT STANDARD TITLE
242891  Apply communication, interpersonal and conflict management principles in Ward Committee functions, processes 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is for learners working within a ward committee or local government structure. The completion of the standard will add value to the learning portfolio of individuals, seeking to develop a career pathway in local government and administration.

The qualifying learner is capable of:
  • Demonstrating an understanding and explaining the communication and delegated function of ward committees.
  • Describing and applying communication techniques in the functioning of ward committees.
  • Demonstrating an understanding and describing the management of municipal performance and the role of ward committees in the process.
  • Demonstrating an understanding and explaining the role of ward committees in Council decision-making and accountability.
  • Utilising basic conflict management techniques to ensure effective resolutions in conflict situations that may arise in ward committee functioning.
  • Applying the principles of facilitation in order to manage effective relations within the Ward Committee context. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that the learners accessing this unit standard are competent in Communiction at Level 1. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an understanding and explain the communication and delegated function of Ward Committees. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Section 74(a) of The Local Government: Municipal Structures Act, 1988 is explained and applied in Ward Committee processes. 

    ASSESSMENT CRITERION 2 
    Procedures are developed and implemented to effectively transmit communications from the community through the Ward Committee to the Council. 

    ASSESSMENT CRITERION 3 
    The stakeholders and role players are identified in the context of Ward Committee functioning. 

    ASSESSMENT CRITERION 4 
    Procedures are developed and implemented to effectively transmit communications from the local council to the Ward Community. 

    ASSESSMENT CRITERION 5 
    Section 74(b) of The Local Government: Municipal Structures Act, 1988 is explained and applied to Ward Committee functioning. 

    ASSESSMENT CRITERION 6 
    Mobilisation and facilitation roles are explored and discussed with examples. 

    ASSESSMENT CRITERION 7 
    Pitfalls, harmful practices and challenges that must be considered and/or avoided are listed with examples. 

    SPECIFIC OUTCOME 2 
    Describe and apply communication techniques in the functioning of Ward Committees. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The building of positive relationships between ward residents, counsellors and the municipality is facilitated by utilising appropriate communication and interpersonal skills. 

    ASSESSMENT CRITERION 2 
    Public participation in the process of development, review and implementation management of the Integrated Development Planning of the municipality is facilitated in order to achieve overall municipal governance objectives. 

    ASSESSMENT CRITERION 3 
    The process for advising and making recommendations to Council on policy in matter affecting the Ward Community is described with examples. 

    ASSESSMENT CRITERION 4 
    The participatory structure of Ward Committees in relation to a municipality is explained with examples. 

    ASSESSMENT CRITERION 5 
    The process for participating in stakeholder cluster forums is described with examples. 

    ASSESSMENT CRITERION 6 
    Duties imposed on Ward Committees by other legislation are listed and explained with examples. 

    SPECIFIC OUTCOME 3 
    Demonstrate an understanding and describe the management of municipal performance and the roll of Ward Committees in the process. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The provisions of The Local Government: Municipal Systems Act, 2000 relating to the establishment of municipal Performance Management System (PMS) are described in the context of Ward Committee functioning. 

    ASSESSMENT CRITERION 2 
    The role of Key Performance Indicators (KPI) set by the Minister of Provincial and Local Government are described and applied in Ward Committee functioning. 

    ASSESSMENT CRITERION 3 
    Guidelines for identifying, screening and measuring KPIs of Ward interest groups are identified and explained with examples. 
    ASSESSMENT CRITERION RANGE 
    Interest groups include but are not limited to general interest groups, specialist groups, traditional leaders, community development workers.
     

    SPECIFIC OUTCOME 4 
    Demonstrate an understanding and explain the role of Ward Committees in Council decision-making and accountability. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The role of a structured communications and feedback as a primary means of influencing Council decisions is explained and understood with examples. 

    ASSESSMENT CRITERION 2 
    A communication and Ward Committee participation model is understood and applied in overall Ward Committee functioning. 

    ASSESSMENT CRITERION 3 
    Communication checklist to ensure Council accountability are explored, compiled and applied in the context of Ward Committee functioning. 

    ASSESSMENT CRITERION 4 
    Strategies for improving accountability between Ward Committees and the community and the Council and Ward Committees are explored and discussed with examples. 

    ASSESSMENT CRITERION 5 
    Relevant information is disseminated and circulated between stakeholders to ensure that effective participation is ensured in various Ward Committee processes. 

    ASSESSMENT CRITERION 6 
    Limitations and pitfalls in the role of Ward Committees are understood and explained. 

    SPECIFIC OUTCOME 5 
    Utilising basic conflict management techniques to ensure effective resolutions in conflict situations that may arise in Ward Committee functioning. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Examples of typical types of conflict that may arise are discussed in the context of Ward Committee functioning. 

    ASSESSMENT CRITERION 2 
    The difference between typical conflict problems and the perceptions of a problem are explained with examples. 

    ASSESSMENT CRITERION 3 
    Suitable methodologies for managing conflict are discussed and explained with examples. 

    ASSESSMENT CRITERION 4 
    The process of conflict management and conflict resolution is described and applied in Ward Committee context. 

    SPECIFIC OUTCOME 6 
    Apply the principles of facilitation in order to manage effective relations within the Ward Committee context. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    An understanding of key role players in Ward Committee functioning in demonstrated and the links to Ward Committee activities identified with examples. 

    ASSESSMENT CRITERION 2 
    Appropriate facilitation techniques for effectively managing relationships are identified and utilised in Ward Committee context. 

    ASSESSMENT CRITERION 3 
    Contributions towards the planning and preparing facilitated events are undertaken with relevant role players in municipalities. 

    ASSESSMENT CRITERION 4 
    Appropriate processes for documenting facilitated events and reporting on successes and any problem areas are undertaken on an ongoing basis. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Municipal regulations and policy frameworks.
  • Ward committee regulations and related frameworks.
  • Management and leadership skills.
  • Communication and interpersonal skills.
  • Conflict management techniques.
  • Facilitation skills. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to interpret and process ward committee functions. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community to ensure that functions, roles and responsibilities of ward committees are fulfilled and that overall objectives are effectively communicated. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in order to ensure that roles, functions and responsibilities of ward committees are completed within agreed timeframes and according to municipal regulations. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to effectively fulfil ward committee functions. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to lead teams in fulfilling ward committee functions and in assigning roles and responsibilities in relation to the ward committee objectives and to resolve any conflict that may arise. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment and health of others to administrate ward committee functions. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems by recognising that ward committee problem-solving contexts within the public sector do not exist in isolation. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participate as responsible citizens in the life of local, national and global communities by ensuring that ward committee objectives fulfil a wider community need. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57823   National Certificate: Ward Committee Governance  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  LG SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
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    4. AVAX SA 481 CC. T/A Mandisa Development Services 
    5. Avenida (Pty) Ltd 
    6. Bonakude Consulting (Pty) LTD 
    7. Brilliant Affairs 
    8. Bull's Business and Skills Training Institute 
    9. Buyisiwe Management Services (Pty) Ltd 
    10. Dee's Training (PTY) LTD 
    11. DM Training Consultants 
    12. Edequette Training Institute 
    13. Edutraining Business College 
    14. Excellent Minds Institute (Pty) Ltd 
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    16. Fumani Ma-Afrika Group 
    17. Giamanje TVET College 
    18. Growth Management Consulting 
    19. ICM t/a Institute for Career Management 
    20. IQ Skills Academy (PTY) LTD. 
    21. Jabukile Consultancy 
    22. Jobafrik Consulting 
    23. Josmap Training Institute 
    24. Khantsha Projects NPC 
    25. Khehli Institute 
    26. Kwa Nxamalala Computer College 
    27. Lewerb Holdings (PTY) Ltd 
    28. Makhuba Development Projects CC 
    29. Mamuhle Academy 
    30. MANCOSA Pty (Ltd) 
    31. Mazasa Management Consulting CC. 
    32. Mcebo Technologies 
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    36. Mortarboard Training Solutions 
    37. MTK Corporate Solutions 
    38. Nemalale Eagles Consultancy CC 
    39. Neopeo Trading & Projects 
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    42. Nkinane Trading Enterprise 
    43. NKQUBELA CONSULTING 
    44. Nokusho M Consulting and Trading 
    45. Pachedu Skills Solutions 
    46. Paramount Training Academy 
    47. Pebetse Training and Consulting 
    48. Petra Institute of Development 
    49. PFIM Trading (Pty) Ltd 
    50. PMA Holdings (PTY ) LTD. 
    51. Progressive School of Business and Engineering (Pty) 
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    54. Regent Business School (Pty) Ltd t/a Regent Business School 
    55. Ruthekho Training Academy 
    56. Sebenzisanane Human Capital 
    57. Silalele Consulting CC. 
    58. Siza Nesu Training and Consultants 
    59. Songimvelo Consultant and Training 
    60. South West Gauteng College - Central Office 
    61. T Mabuya & Associates CC 
    62. Tasc Business Consulting and Training 
    63. Thando Consulting Services 
    64. Thinking Mind Trading 
    65. Tloumogale Business Development & Consulting 
    66. Tshepang Consulting & Project 
    67. Tshwane Training Institute (PTY) LTD. 
    68. Umqondo Consultancy 
    69. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    70. University of Venda 
    71. Ursivox Interactive Systems 
    72. Vukauzakhe Traiding Enterprise 
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    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.