SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply communication, interpersonal and conflict management principles in Ward Committee functions, processes 
SAQA US ID UNIT STANDARD TITLE
242891  Apply communication, interpersonal and conflict management principles in Ward Committee functions, processes 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is for learners working within a ward committee or local government structure. The completion of the standard will add value to the learning portfolio of individuals, seeking to develop a career pathway in local government and administration.

The qualifying learner is capable of:
  • Demonstrating an understanding and explaining the communication and delegated function of ward committees.
  • Describing and applying communication techniques in the functioning of ward committees.
  • Demonstrating an understanding and describing the management of municipal performance and the role of ward committees in the process.
  • Demonstrating an understanding and explaining the role of ward committees in Council decision-making and accountability.
  • Utilising basic conflict management techniques to ensure effective resolutions in conflict situations that may arise in ward committee functioning.
  • Applying the principles of facilitation in order to manage effective relations within the Ward Committee context. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that the learners accessing this unit standard are competent in Communiction at Level 1. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an understanding and explain the communication and delegated function of Ward Committees. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Section 74(a) of The Local Government: Municipal Structures Act, 1988 is explained and applied in Ward Committee processes. 

    ASSESSMENT CRITERION 2 
    Procedures are developed and implemented to effectively transmit communications from the community through the Ward Committee to the Council. 

    ASSESSMENT CRITERION 3 
    The stakeholders and role players are identified in the context of Ward Committee functioning. 

    ASSESSMENT CRITERION 4 
    Procedures are developed and implemented to effectively transmit communications from the local council to the Ward Community. 

    ASSESSMENT CRITERION 5 
    Section 74(b) of The Local Government: Municipal Structures Act, 1988 is explained and applied to Ward Committee functioning. 

    ASSESSMENT CRITERION 6 
    Mobilisation and facilitation roles are explored and discussed with examples. 

    ASSESSMENT CRITERION 7 
    Pitfalls, harmful practices and challenges that must be considered and/or avoided are listed with examples. 

    SPECIFIC OUTCOME 2 
    Describe and apply communication techniques in the functioning of Ward Committees. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The building of positive relationships between ward residents, counsellors and the municipality is facilitated by utilising appropriate communication and interpersonal skills. 

    ASSESSMENT CRITERION 2 
    Public participation in the process of development, review and implementation management of the Integrated Development Planning of the municipality is facilitated in order to achieve overall municipal governance objectives. 

    ASSESSMENT CRITERION 3 
    The process for advising and making recommendations to Council on policy in matter affecting the Ward Community is described with examples. 

    ASSESSMENT CRITERION 4 
    The participatory structure of Ward Committees in relation to a municipality is explained with examples. 

    ASSESSMENT CRITERION 5 
    The process for participating in stakeholder cluster forums is described with examples. 

    ASSESSMENT CRITERION 6 
    Duties imposed on Ward Committees by other legislation are listed and explained with examples. 

    SPECIFIC OUTCOME 3 
    Demonstrate an understanding and describe the management of municipal performance and the roll of Ward Committees in the process. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The provisions of The Local Government: Municipal Systems Act, 2000 relating to the establishment of municipal Performance Management System (PMS) are described in the context of Ward Committee functioning. 

    ASSESSMENT CRITERION 2 
    The role of Key Performance Indicators (KPI) set by the Minister of Provincial and Local Government are described and applied in Ward Committee functioning. 

    ASSESSMENT CRITERION 3 
    Guidelines for identifying, screening and measuring KPIs of Ward interest groups are identified and explained with examples. 
    ASSESSMENT CRITERION RANGE 
    Interest groups include but are not limited to general interest groups, specialist groups, traditional leaders, community development workers.
     

    SPECIFIC OUTCOME 4 
    Demonstrate an understanding and explain the role of Ward Committees in Council decision-making and accountability. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The role of a structured communications and feedback as a primary means of influencing Council decisions is explained and understood with examples. 

    ASSESSMENT CRITERION 2 
    A communication and Ward Committee participation model is understood and applied in overall Ward Committee functioning. 

    ASSESSMENT CRITERION 3 
    Communication checklist to ensure Council accountability are explored, compiled and applied in the context of Ward Committee functioning. 

    ASSESSMENT CRITERION 4 
    Strategies for improving accountability between Ward Committees and the community and the Council and Ward Committees are explored and discussed with examples. 

    ASSESSMENT CRITERION 5 
    Relevant information is disseminated and circulated between stakeholders to ensure that effective participation is ensured in various Ward Committee processes. 

    ASSESSMENT CRITERION 6 
    Limitations and pitfalls in the role of Ward Committees are understood and explained. 

    SPECIFIC OUTCOME 5 
    Utilising basic conflict management techniques to ensure effective resolutions in conflict situations that may arise in Ward Committee functioning. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Examples of typical types of conflict that may arise are discussed in the context of Ward Committee functioning. 

    ASSESSMENT CRITERION 2 
    The difference between typical conflict problems and the perceptions of a problem are explained with examples. 

    ASSESSMENT CRITERION 3 
    Suitable methodologies for managing conflict are discussed and explained with examples. 

    ASSESSMENT CRITERION 4 
    The process of conflict management and conflict resolution is described and applied in Ward Committee context. 

    SPECIFIC OUTCOME 6 
    Apply the principles of facilitation in order to manage effective relations within the Ward Committee context. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An understanding of key role players in Ward Committee functioning in demonstrated and the links to Ward Committee activities identified with examples. 

    ASSESSMENT CRITERION 2 
    Appropriate facilitation techniques for effectively managing relationships are identified and utilised in Ward Committee context. 

    ASSESSMENT CRITERION 3 
    Contributions towards the planning and preparing facilitated events are undertaken with relevant role players in municipalities. 

    ASSESSMENT CRITERION 4 
    Appropriate processes for documenting facilitated events and reporting on successes and any problem areas are undertaken on an ongoing basis. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Municipal regulations and policy frameworks.
  • Ward committee regulations and related frameworks.
  • Management and leadership skills.
  • Communication and interpersonal skills.
  • Conflict management techniques.
  • Facilitation skills. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to interpret and process ward committee functions. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community to ensure that functions, roles and responsibilities of ward committees are fulfilled and that overall objectives are effectively communicated. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in order to ensure that roles, functions and responsibilities of ward committees are completed within agreed timeframes and according to municipal regulations. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to effectively fulfil ward committee functions. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to lead teams in fulfilling ward committee functions and in assigning roles and responsibilities in relation to the ward committee objectives and to resolve any conflict that may arise. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment and health of others to administrate ward committee functions. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems by recognising that ward committee problem-solving contexts within the public sector do not exist in isolation. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participate as responsible citizens in the life of local, national and global communities by ensuring that ward committee objectives fulfil a wider community need. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57823   National Certificate: Ward Committee Governance  Level 2  NQF Level 02  Reregistered  2023-06-30  LG SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. ABA Sebenzi 
    2. Access Employment Skills & Development Agency 
    3. AFRIC POLICING INSTITUTE 
    4. Afriwealth Consulting 
    5. AfroXpert Performance Developement cc 
    6. AK and Associates 
    7. Akadon Trading (Pty) Ltd 
    8. All Access Holdings 
    9. ALL CONNECTIONS 
    10. Alpharide 
    11. Amabamba Recruitment 
    12. Amadube Investments CC 
    13. Asiphokuhle Training and Research Institute 
    14. Attractive Softcare Application Projects cc t/a ASAP Events and Consulting 
    15. AVAX SA 481 CC. T/A Mandisa Development Services 
    16. Avenida (Pty) Ltd 
    17. Bantubanye Skills 
    18. Bayden Pty LTD 
    19. Break The Chains Development Services 
    20. Bright Day Consultancy 
    21. Brilliant Affairs 
    22. Bull's Business and Skills Training Institute 
    23. Business Consulting 
    24. CB Willemse Training 
    25. Change Strategies Consulting Services CC 
    26. Classic Human Capital Solutions 
    27. Cradle Stars Trading Enterprise 
    28. CTAM Training and Consulting 
    29. CTC College(PTY) LTD. 
    30. Dee's Training (PTY) LTD 
    31. DialNx Consultants 
    32. DITEBOGO CONSULTANCY CC 
    33. Ditirelo Skills Development Services 
    34. DM Training Consultants 
    35. Eagle Greek Inverstment T/A Mollo consulting 
    36. Esehlula Bashuki 
    37. Ethembeni Multi Service Enterprise (Pty) Ltd 
    38. Eukon Engineering and Projects 
    39. Excellent Minds Institute (Pty) Ltd 
    40. Faranang Marketing 
    41. FRN Holdings 
    42. Gakeinehe Pty Ltd 
    43. Glo Leb Training & Development 
    44. Global Care Trading 100 CC 
    45. Global Centre for Academic Research 
    46. Go Training Academy 
    47. Goitseone Trading and Projects Pty LTD 
    48. Goitsikitso Enterprise Trading 
    49. Green Horizon Consulting (Pty) Ltd 
    50. Growth Management Consulting 
    51. Gwala Training Insitute 
    52. Hadima Training Academy 
    53. Hlaniki Investment Holdings 
    54. Hlombe and Associates 
    55. IALE School of Advanced Learning Education 
    56. Ibambeni Consulting Management 
    57. Ibusaphi Trading (PTY) LTD 
    58. ICM t/a Institute for Career Management 
    59. IGKM Management Services (Pty) Ltd 
    60. Ikhaya Training and Consulting 
    61. Inafrica General Trading Pty LTD 
    62. Inkonyane Yamaswazi Projects 
    63. Inkwenkwezi Private College & Skills Development 
    64. Institute of Election Management South Africa 
    65. IQ Skills Academy (PTY) LTD. 
    66. Isibeleko Fast Forward Network 
    67. Iziko Capacity Building CC. 
    68. Izwelethu Black Diamond 
    69. Jabukile Consultancy 
    70. Jabulane Training & Development 
    71. Josmap Training Institute 
    72. July GM Holdings 
    73. K and Z Projects Training and Development 
    74. KAGISHO BUSINESS CONCEPTS (Pty) LTD 
    75. Kairos Training College 
    76. Kamanga Skills Projects 
    77. Kellery Projects 
    78. Keptel 
    79. Kgolo Institute 
    80. Khantsha Projects NPC 
    81. KPH Enterprises 
    82. KTMO Business Solutions 
    83. Kungawo Consulting Services 
    84. Kuyakhula Development Initiatives 
    85. Lamezo Investments 
    86. Leap Projects 
    87. Legalnalulwazi 
    88. LETZAA Group 
    89. Lewerb Holdings (PTY) Ltd 
    90. Lizwa Ntlabati Trading CC 
    91. Londimvelo Consultants 
    92. Lunga 99 Trading Enterprise 
    93. Lwazi Community Facilitator 
    94. Mabuya Amahle Trading 
    95. Magnico Products (PTY) LTD 
    96. Magumzane Traiding cc 
    97. Mahayi HRD Services cc 
    98. Mahloko Training, Auditing Services and other Projects 
    99. Makaota Training Consultants 
    100. Makhuba Development Projects CC 
    101. Mamuhle Academy 
    102. Management College of Southern Africa (MANCOSA) 
    103. Mantrapro (PTY) LTD. 
    104. Masnas 
    105. Mass Computer Training And Printers 
    106. Matsila Holdings 
    107. Mazasa Management Consulting CC. 
    108. Mcebo Technologies 
    109. Mega Phase Trading 
    110. Menliserve 
    111. Microzone Training CC 
    112. Mimosa Business Consultants 
    113. Mission Point Consulting 
    114. Mmalethabo Consulting 
    115. MML Consulting CC. 
    116. Morena Empire Investment 
    117. Mortarboard Training Solutions 
    118. Motheo Skills Entity 
    119. Mpeza Training and Development Specialist 
    120. MTK Corporate Solutions 
    121. MUHANGWENE DEVELOPMENT ENTERPRISE 
    122. Myeza Trading Enterprise 
    123. Nativah Energy Group Pty LTD 
    124. Networx for Career Development 
    125. Ngaphakathi Investments 
    126. Nhlahle Development Agency 
    127. NJ & L Trading Enterprise CC. 
    128. Nkqubela Community Developers 
    129. Nokusho M Consulting and Trading 
    130. Ocklan Carpe Diem Training and Capacity Building Solutions CC. 
    131. Pebetse Training and Consulting 
    132. Philani Solutions 
    133. Phoebelle (Pty) LTD 
    134. Pioneer Business Consulting 
    135. PKM Skills and Career Development 
    136. PMA Holdings (PTY ) LTD. 
    137. Polokwane Legal Advisors 
    138. Poshido Training 
    139. Princetop Corporative Training (Pty) Ltd 
    140. Progressive School of Business and Engineering (Pty) 
    141. PTDEV (Pty) Ltd 
    142. Pule Ramasimong Development 
    143. Quick Leap Investment 
    144. RAMAZWI SECURITY SERVICES CC 
    145. Rankadi Consulting 
    146. Reabetswe Skills and Trainin Academy 
    147. Regent Business School (Pty) Ltd t/a Regent Business School 
    148. RESISA LOGISTICS 
    149. Ruthekho Training Academy 
    150. S'Ncanakazane Trading 
    151. Salt Lake Residence Action Group (SARAG) 
    152. Satotone 
    153. Sebenzisanane Human Capital 
    154. Senelo Trading CC 
    155. Shemeshe TM 
    156. Silalele Consulting CC. 
    157. Siphephelosolwazi Skills Development Initiative CC. 
    158. SIZA NESU TRAINING AND DEVELOPMENT 
    159. Smart Foundation 
    160. Soni Investment 
    161. South African ABET Development Agency SAADA 
    162. South African Technological Academy 
    163. South West Gauteng College - Molapo Campus 
    164. SSD Consultants 
    165. STARPLEX 408 CC 
    166. T Mabuya & Associates CC 
    167. Talent Centre Training 
    168. Talent Emporium Academy (PTY) Ltd 
    169. Talent Sculpture 
    170. Tasc Business Consulting and Training 
    171. TGH Traders 
    172. Thando Consulting Services 
    173. The Crimson CO CC. 
    174. Thinking Mind Trading 
    175. Thuto-Boswa Education and Training Solution 
    176. TJO Projects and Trading 
    177. Tloumogale Business Development & Consulting 
    178. Tovani Traiding 299 
    179. Tradesman Consulting and Training Solutions 
    180. Tshepang Consulting & Project 
    181. Tshisimani Holdings (PTY) Ltd. 
    182. Tshwane Training Institute (PTY) LTD. 
    183. Tumpu Trading and Projects 
    184. Turnkey Business Models 
    185. TWINMARK STRATEGY AND MANAGEMENT CONSULTANTS 
    186. Uan Projects 
    187. Ubuholi Bendabuko Capacity Building (PTY) Ltd 
    188. Umfolozi FET College 
    189. Umqondo Consultancy 
    190. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    191. University of Fort Hare 
    192. University of Venda 
    193. Unlimited Potential Investments 
    194. Upward Spiral 1375 
    195. Vicmat Consultants 
    196. Vision Africa Training Institute 
    197. VISIONARY SKILLS ACADEMY 
    198. Watera Trading and Projects 
    199. WEINVEST INVESTMENT CC 
    200. Wongintuthuko Projects 
    201. YAB Business Solutions (Pty)Ltd 
    202. Ziya Investment Holdings Pty Ltd 
    203. Zonke Skills Development 
    204. ZwelixolileTrading Enterprise 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.