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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Apply public sector policies and procedures to achieve administration objectives 
SAQA US ID UNIT STANDARD TITLE
242870  Apply public sector policies and procedures to achieve administration objectives 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
113967  Apply public sector policies and procedures to achieve administration objectives  Level 3  NQF Level 03  12   

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for persons involved with public sector administration who work at the practitioner level.
Persons credited with this Unit Standard are able to provide administration services that meet and exceed the requirements laid down in performance level agreements.

The qualifying learner is capable of:
  • Identifying functions of administration in the public sector.
  • Identifying and using organisational policies and procedures to achieve work objectives.
  • Identifying and using work area systems to achieve agreed work objectives.
  • Operating office communication systems. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Persons attempting this Unit Standard should be competent in:
  • Communication at NQF Level 2.
  • Mathematical Literacy at NQF Level 2. 
    		•

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify functions of administration. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The functions of an administrative work unit are identified in terms of services provided. 
    ASSESSMENT CRITERION RANGE 
    Functions include, but are not limited to, receiving, collating and classifying information, processing and interpreting information, recording and retrieving information, processing and recording numerical, financial and statistical data and providing clerical and customer services.
     

    ASSESSMENT CRITERION 2 
    The need for security and confidentiality of information to be maintained is identified in terms of organisational policies and procedures. 
    ASSESSMENT CRITERION RANGE 
    Security policies and procedures include, but are not limited to, access to information, access to office and physical resources, access to electronic sources or stores of information, screening and supervision of visitors, and storage and disposal of information.
     

    ASSESSMENT CRITERION 3 
    The concept of administrative work is explained with examples. 

    ASSESSMENT CRITERION 4 
    The functions of administrative work in a public organisation is compared with and distinguished from that in a commercial organisation. 

    SPECIFIC OUTCOME 2 
    Identify and use organisational policies and procedures. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Organisational policies and procedures for organising work and workload are identified to provide a framework for compliance in own work processes. 

    ASSESSMENT CRITERION 2 
    Organisational policies and procedures for organising own work and workload are complied with. 
    ASSESSMENT CRITERION RANGE 
    Policy and procedures include, but are not limited to, planning and pacing of work, establishment of priorities and completion of work in order of priority, allocation of time for tasks, organisation of own work area, and own management of telephonic and e-mail communication.
     

    ASSESSMENT CRITERION 3 
    Organisational policies and procedural requirements are met in terms of qualitative and quantitative measures or benchmarks applied to own work and tasks. 

    ASSESSMENT CRITERION 4 
    The types and sources of organisational policies are identified and described. 

    SPECIFIC OUTCOME 3 
    Identify and use work unit systems to achieve work objectives. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Internal and external services and systems for processing and achievement of administration objective are identified and used in accordance with organisation policies and procedures. 
    ASSESSMENT CRITERION RANGE 
    Services and systems include, but are not limited to, standard and specialist services and systems.
     

    ASSESSMENT CRITERION 2 
    Office equipment is used in accordance with operating instructions and organisational policies and procedures. 
    ASSESSMENT CRITERION RANGE 
    Offices equipment includes, but is not limited to, copying equipment, communication equipment, administrative equipment electrical equipment, audio-visual equipment.
     

    ASSESSMENT CRITERION 3 
    Document filing procedures are used in accordance with filing system requirements and organisational policies and procedures. 
    ASSESSMENT CRITERION RANGE 
    Filing systems include, but are not limited to, paper, electronic, numerical, alphabetical, and alphanumerical.
     

    ASSESSMENT CRITERION 4 
    Business forms and calculations are completed in accordance with organisational policies and procedures. 
    ASSESSMENT CRITERION RANGE 
    Forms and calculations include, but are not limited to, customer information, sales and purchase orders, payment records, invoices, statements, receipts, and bank deposits.
     

    SPECIFIC OUTCOME 4 
    Operate office communication systems. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Electronic-mail communication procedures are identified and used in accordance with service provider features and organisational policies and procedures. 

    ASSESSMENT CRITERION 2 
    Telephone communication techniques are identified and used in accordance with communication system features and organisational policies and procedures. 
    ASSESSMENT CRITERION RANGE 
    Techniques include, but are not limited to, answering calls, processing telephone enquires, taking messages and transferring calls.
     

    ASSESSMENT CRITERION 3 
    Facsimile equipment features are identified and used to transmit and receive messages in accordance with operating instructions and organisational policies and procedures. 

    ASSESSMENT CRITERION 4 
    Written and oral communications are drafted, delivered and recorded in accordance with nature and type of communication and organisational policies and procedures. 
    ASSESSMENT CRITERION RANGE 
    Communications include, but are not limited to, memos, letters, electronic mail, reports, receiving, responding to and relaying oral and written messages.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
  • Assessors must be registered as an Assessor with the relevant ETQA.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA.
  • Moderation should include both internal and external moderation where applicable. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The learner must demonstrate a working understanding of the statutory, regulatory and other frameworks affecting the provision of public sector services to the extent relevant to apply public sector policies and procedures to achieve administration objectives. These frameworks include, but are not limited to:
  • Batho Pele
  • Public Service Act
  • Public Finance and Management Act
  • Municipal Finance Management Act
  • Constitution
  • Preferential Procurement Act
  • Access to information Act
  • Black Economic Empowerment Act
  • Labour Relations Act
  • Employment Equity Act
  • Basic Conditions of Employment Act
  • Acts specific to the public sector organizational context of the learner

    The learner must demonstrate an understanding of relevant organisational requirement relevant to apply public sector policies and procedures to achieve administration objectives, which requirements include, but are not limited to:
  • Information sources
  • Information flow within the organisation
  • Internal organisation policy, procedure and guidelines
  • Information requirements
  • Information security 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to interpret customer needs and expectations. 

    UNIT STANDARD CCFO WORKING 
    Learners are able to work effectively with others as a member of a team, group, organization or community in order to gather all the necessary information required to address customer enquiries effectively. 

    UNIT STANDARD CCFO ORGANISING 
    Learners are able to organize and manage themselves and their activities responsibly and effectively in order apply public sector policies and procedures to achieve administration objectives. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, analyse, organise and critically evaluate information relating to the contractual and statutory factors that affect the capacity to respond appropriately to apply public sector policies and procedures to achieve administration objectives. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion to apply public sector policies and procedures to achieve administration objectives. 

    UNIT STANDARD CCFO SCIENCE 
    Learners are able to use science and technology effectively and critically in applying public sector policies and procedures to achieve administration objectives. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Learners are able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that problem-solving contexts do not exist in isolation and that both organisational and statutory requirements will have an affect on the application of public sector policies and procedures to achieve administration objectives. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participating as responsible citizens in the life of local, national and global communities by applying public sector policies and procedures to achieve administration objectives. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 113967, 'Apply public sector policies and procedures to achieve administration objectives', level 3, 12 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57804   National Certificate: Public Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  PSETA 
    Core  60190   National Certificate: Water and Wastewater Process Control  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  EWSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. CHILUTSI TRADING ENTERPRISE 
    2. DR HE MAEPA INSTITUTE 
    3. ERGO MAPHELONG INSTITUTE (PTY) LTD 
    4. ERWAT 
    5. GG SQUARED PROJECTS 
    6. HAZYVIEW WATER SKILLS ACADEMY 
    7. K-BONENG CONSULTING SERVICES (PTY) LTD 
    8. Kelvin Power (Pty) Ltd 
    9. NTANDOKAZI HOLDINGS (PTY) LTD 
    10. PIONEER BUSINESS CONSULTING (PTY) LTD 
    11. SEANEGO INTERGRATED NATURAL RESOURCES MANAGEMENT 
    12. TWINMARK STRATEGY AND MANAGEMENT CONSULTANTS 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.