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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply the Batho Pele principles to own work role and context 
SAQA US ID UNIT STANDARD TITLE
242860  Apply the Batho Pele principles to own work role and context 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
113955  Apply the Batho Pele principles to own work role and context  Level 3  NQF Level 03   

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for persons who work in the public sector. Persons credited with this unit standard demonstrate knowledge of the Batho Pele principles and apply them to their own roles in the service of the public.

The qualifying learner is capable of:
  • Explaining how the Batho Pele principles apply to their own work roles.
  • Explaining how the application of Batho Pele principles determines the way in which work is done in the public sector.
  • Identifying and describe successful examples of application of Batho Pele principles in public sector contexts.
  • Explainig why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this Unit standard are competent in Communication at NQF Level 2. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain how the Batho Pele principles apply to own work roles. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Batho Pele principles are explained in the context of the learner's work situation. 

    ASSESSMENT CRITERION 2 
    The purposes of the Batho Pele principles are explained with examples. 

    ASSESSMENT CRITERION 3 
    The implications of the Batho Pele principles are identified for the climate and culture of the work place. 

    ASSESSMENT CRITERION 4 
    An explanation is given of how the Batho Pele principles are reflected in the way the person does their work. 

    SPECIFIC OUTCOME 2 
    Explain how the application of Batho Pele principles determines the way in which work is done. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An explanation is given which demonstrates how the Batho Pele principles should apply to the work of the department in which the individual is employed. 

    ASSESSMENT CRITERION 2 
    The way in which non-application of the Batho Pele principles should be dealt with in the organisation is explained. 

    ASSESSMENT CRITERION 3 
    Organisational consequences of the failure to apply Batho Pele principles in the work of the organisation are understood and explained with examples. 

    ASSESSMENT CRITERION 4 
    Personal consequences of the failure to apply Batho Pele principles in own work situation are understood and explained with examples. 

    SPECIFIC OUTCOME 3 
    Identify and describe successful examples of application of Batho Pele principles in a public sector context. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An example of the successful implementation of Batho Pele principles in a public sector context is identified and an explanation supplied of why it was successful. 

    ASSESSMENT CRITERION 2 
    A description is given of how each principle has been applied to the work of public servants in at least three public sector contexts. 

    ASSESSMENT CRITERION 3 
    Typical key success factors in public sector work performance are identified and explained with examples. 

    ASSESSMENT CRITERION 4 
    Batho Pele principles are mapped to key success factors in public sector work performance and the correlations explained with examples. 

    SPECIFIC OUTCOME 4 
    Explain why the Batho Pele principles are so important to government and effective service delivery in South African and own organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An explanation is given showing the constitutional importance of the Batho Pele principles to democratic practice in South Africa. 

    ASSESSMENT CRITERION 2 
    An indication is given of how Batho Pele principles could be applied to own department. 

    ASSESSMENT CRITERION 3 
    The links between Constitutional Principles of results driven service delivery and Batho Pele are understood and explained. 

    ASSESSMENT CRITERION 4 
    The links between the legislative framework for service delivery and Batho Pele are understood and explained. 

    ASSESSMENT CRITERION 5 
    Batho Pele principles are explained in the public service context. 
    ASSESSMENT CRITERION RANGE 
    Public service context, includes, but is not limited to, government, democracy, transformation, 'customer'/'public' service.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
  • Assessors must be registered as an Assessor with the relevant ETQA.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The learner must demonstrate a working understanding of the statutory, regulatory and other frameworks affecting the provision of public sector services to the extent relevant to applying the Batho Pele principles to own work role and context. These frameworks include, but are not limited to:
  • Batho Pele
  • Public Service Act
  • Public Finance and Management Act
  • Municipal Finance Management Act
  • Constitution
  • Preferential Procurement Act
  • Access to information Act
  • Black Economic Empowerment Act
  • Labour Relations Act
  • Employment Equity Act
  • Basic Conditions of Employment Act
  • Acts specific to the public sector organizational context of the learner

    The learner must demonstrate an understanding of relevant organisational requirement relevant to applying the Batho Pele principles to own work role and context, which requirements include, but are not limited to:
  • Information sources
  • Information flow within the organisation
  • Internal organisation policy, procedure and guidelines
  • Information requirements
  • Information security 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO WORKING 
    Learners are able to work effectively with others as a member of a team, group, organization or community in order to applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO ORGANISING 
    Learners are able to organize and manage themselves and their activities responsibly and effectively in applying the Batho Pele principles to own work role and context to ensure that all customer-related tasks are completed to organisational requirements on time and to standard. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, analyse, organise and critically evaluate information relating to the contractual and statutory factors that affect applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion to provide timely, satisfactory and applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO SCIENCE 
    Learners are able to use science and technology effectively and critically in applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Learners are able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that problem-solving contexts do not exist in isolation and that both organisational and statutory requirements will have an affect on applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participating as responsible citizens in the life of local, national and global communities by applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 113955, which is "Apply the Batho Pele principles to own work role and context", level 3, 4 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  58578   National Certificate: Local Government Councillor Practices  Level 3  NQF Level 03  Reregistered  2023-06-30  LG SETA 
    Core  58644   National Certificate: Local Government Support Services  Level 3  NQF Level 03  Reregistered  2023-06-30  LG SETA 
    Core  57804   National Certificate: Public Administration  Level 3  NQF Level 03  Reregistered  2023-06-30  PSETA 
    Elective  61689   National Certificate: Community Water, Health and Sanitation Promotion  Level 2  NQF Level 02  Reregistered  2023-06-30  EWSETA 
    Elective  64589   National Certificate: Community Water, Health and Sanitation Monitoring  Level 3  NQF Level 03  Reregistered  2023-06-30  EWSETA 
    Elective  61595   Further Education and Training Certificate: Business Administration Services  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A.S.A.P Training and Consulting 
    2. ABEMS TRIANING INSTITUTE (PTY) LTD 
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    4. Acorser Corporate and Business Consulting Cc 
    5. Afriwealth Consulting 
    6. ALL CONNECTIONS TRAINING AND CONSTRUCTION (PTY) LTD 
    7. Amandla Obunye Training Academy 
    8. Amathuba Learning and Training Centre 
    9. Amber Tower Training 
    10. AMBROSER SOLUTIONS (PTY) LTD 
    11. Arishi ISD (PTY) Ltd 
    12. ARMS - Audit & Risk Management Solutions 
    13. Asiphokuhle Training and Research Institute 
    14. ATTI Polokwane 
    15. Aubrey Nyiko Business Enterprises 
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    35. Cradle Stars Trading Enterprise 
    36. D and D Lwazi Renaissance Research Development Institute 
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    38. Development Bank of Southern Africa (DBSA) 
    39. Ditseko Training and Development Services CC 
    40. DotCentre Business Consulting 
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    42. Eagle Greek Inverstment T/A Mollo consulting 
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    51. ESKOM KOEBERG POWER STATION - MC&I TRADE TEST CENTRE 
    52. Ethembeni Multi Service Enterprise (Pty) Ltd 
    53. Excellent Minds Institute (Pty) Ltd 
    54. Eyamalwandle (Pty) Ltd 
    55. Falcon Business Institute (PTY 
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    58. Free State Training and Development Institute 
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    60. Gatyana Training Academy (Pty) Ltd 
    61. Genvio cc 
    62. Giant Alive Services 
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    65. Harvestine Investments (Pty) Ltd 
    66. Harvitex cc 
    67. HDPSA 
    68. HDPSA GROUP (PTY) LTD 
    69. Higherway Institute of Learning (Pty) Ltd 
    70. Hlombe and Associates 
    71. IALE School of Advanced Learning Education 
    72. IGKM Management Services (Pty) Ltd 
    73. Ikhaya Training and Consulting 
    74. Imani Business Advisory Services (Pty) Ltd 
    75. Immaculate Training and Consulting 
    76. Imperium Consulting (Pty) Ltd 
    77. Inafrica General Trading Pty LTD 
    78. Innovative Technology Design 
    79. Institute of Busines Management of Southern Africa 
    80. Integrated Corporate Skills Solution 
    81. Itumeleng Wellness Solutions 
    82. Izwelethu Black Diamond 
    83. Jabukile Consultancy 
    84. Johsie Enertprise 
    85. Josmap Training Institute 
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    94. Letlhokoa Management Services 
    95. LETZAA Group 
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    98. Lusa Social Enterprenueship Institute (PTY)LTD 
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    129. Ndotha General Trading 
    130. NEDTEX73 
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    137. Outeniqua Leadership Institute 
    138. Phoka Tshela Projects 
    139. Phunda Maria Consulting 
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    141. PIONEERS SKILLS DEVELOPMENT INSTITUTE 
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    144. Positive Thinking Consultants cc 
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    157. Ramazwi Security Service and Training Agency (Pty) Ltd 
    158. Ratomac Trading Consultants (Pty) Ltd 
    159. Reflections Development Institute 
    160. Regen Institute of Leadership and Management Education 
    161. Regenesys School of Public Management 
    162. Regent Business School (Pty) Ltd t/a Regent Business School 
    163. RKM Consultancy and Trading 
    164. Salt Lake Residence Action Group (SARAG) 
    165. Sampatla Procurement Solutions (Pty) Ltd 
    166. Sanda Skills Development 
    167. Sbongukhanyo (Pty) Ltd 
    168. Silalele Consulting CC. 
    169. Silver Streak Trading 649 CC 
    170. Sisizathu Training 
    171. SIZA NESU TRAINING AND DEVELOPMENT 
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    174. South Africa School of Diplomacy, Protocol and Public Administration 
    175. South African ABET Development Agency SAADA 
    176. South African Centre for Business Studies (Pty) Ltd 
    177. South African Corporate Training Association 
    178. South African Governance and Business College 
    179. South West Gauteng College - Molapo Campus 
    180. SOUTHERN AFRICAN YOUTH MOVEMENT 
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    182. STARPLEX 408 CC 
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    184. Step Ahead Academy (Pty) Ltd 
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    186. T Mabuya and Associates (Pty) Ltd 
    187. Tachfin Holdings 
    188. Talent Emporium Academy (PTY) Ltd 
    189. Tanosa Trading CC 
    190. Tasc Business Consulting and Training 
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    214. Vision Africa Training Institute 
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    216. Vumilia Africa Group 
    217. Vurhena Business Consultancy 
    218. Vusheni Learning Academy 
    219. WEINVEST INVESTMENT CC 
    220. Weinvest Investments 
    221. World Pace Development and Training Institute 
    222. Ziyana Business Consulting and Training (Pty) Ltd 
    223. Zizzy Printing & Projects (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.