SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Apply the Batho Pele principles to own work role and context 
SAQA US ID UNIT STANDARD TITLE
242860  Apply the Batho Pele principles to own work role and context 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
113955  Apply the Batho Pele principles to own work role and context  Level 3  NQF Level 03   

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for persons who work in the public sector. Persons credited with this unit standard demonstrate knowledge of the Batho Pele principles and apply them to their own roles in the service of the public.

The qualifying learner is capable of:
  • Explaining how the Batho Pele principles apply to their own work roles.
  • Explaining how the application of Batho Pele principles determines the way in which work is done in the public sector.
  • Identifying and describe successful examples of application of Batho Pele principles in public sector contexts.
  • Explainig why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this Unit standard are competent in Communication at NQF Level 2. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain how the Batho Pele principles apply to own work roles. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Batho Pele principles are explained in the context of the learner's work situation. 

    ASSESSMENT CRITERION 2 
    The purposes of the Batho Pele principles are explained with examples. 

    ASSESSMENT CRITERION 3 
    The implications of the Batho Pele principles are identified for the climate and culture of the work place. 

    ASSESSMENT CRITERION 4 
    An explanation is given of how the Batho Pele principles are reflected in the way the person does their work. 

    SPECIFIC OUTCOME 2 
    Explain how the application of Batho Pele principles determines the way in which work is done. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An explanation is given which demonstrates how the Batho Pele principles should apply to the work of the department in which the individual is employed. 

    ASSESSMENT CRITERION 2 
    The way in which non-application of the Batho Pele principles should be dealt with in the organisation is explained. 

    ASSESSMENT CRITERION 3 
    Organisational consequences of the failure to apply Batho Pele principles in the work of the organisation are understood and explained with examples. 

    ASSESSMENT CRITERION 4 
    Personal consequences of the failure to apply Batho Pele principles in own work situation are understood and explained with examples. 

    SPECIFIC OUTCOME 3 
    Identify and describe successful examples of application of Batho Pele principles in a public sector context. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An example of the successful implementation of Batho Pele principles in a public sector context is identified and an explanation supplied of why it was successful. 

    ASSESSMENT CRITERION 2 
    A description is given of how each principle has been applied to the work of public servants in at least three public sector contexts. 

    ASSESSMENT CRITERION 3 
    Typical key success factors in public sector work performance are identified and explained with examples. 

    ASSESSMENT CRITERION 4 
    Batho Pele principles are mapped to key success factors in public sector work performance and the correlations explained with examples. 

    SPECIFIC OUTCOME 4 
    Explain why the Batho Pele principles are so important to government and effective service delivery in South African and own organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An explanation is given showing the constitutional importance of the Batho Pele principles to democratic practice in South Africa. 

    ASSESSMENT CRITERION 2 
    An indication is given of how Batho Pele principles could be applied to own department. 

    ASSESSMENT CRITERION 3 
    The links between Constitutional Principles of results driven service delivery and Batho Pele are understood and explained. 

    ASSESSMENT CRITERION 4 
    The links between the legislative framework for service delivery and Batho Pele are understood and explained. 

    ASSESSMENT CRITERION 5 
    Batho Pele principles are explained in the public service context. 
    ASSESSMENT CRITERION RANGE 
    Public service context, includes, but is not limited to, government, democracy, transformation, 'customer'/'public' service.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
  • Assessors must be registered as an Assessor with the relevant ETQA.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The learner must demonstrate a working understanding of the statutory, regulatory and other frameworks affecting the provision of public sector services to the extent relevant to applying the Batho Pele principles to own work role and context. These frameworks include, but are not limited to:
  • Batho Pele
  • Public Service Act
  • Public Finance and Management Act
  • Municipal Finance Management Act
  • Constitution
  • Preferential Procurement Act
  • Access to information Act
  • Black Economic Empowerment Act
  • Labour Relations Act
  • Employment Equity Act
  • Basic Conditions of Employment Act
  • Acts specific to the public sector organizational context of the learner

    The learner must demonstrate an understanding of relevant organisational requirement relevant to applying the Batho Pele principles to own work role and context, which requirements include, but are not limited to:
  • Information sources
  • Information flow within the organisation
  • Internal organisation policy, procedure and guidelines
  • Information requirements
  • Information security 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO WORKING 
    Learners are able to work effectively with others as a member of a team, group, organization or community in order to applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO ORGANISING 
    Learners are able to organize and manage themselves and their activities responsibly and effectively in applying the Batho Pele principles to own work role and context to ensure that all customer-related tasks are completed to organisational requirements on time and to standard. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, analyse, organise and critically evaluate information relating to the contractual and statutory factors that affect applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion to provide timely, satisfactory and applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO SCIENCE 
    Learners are able to use science and technology effectively and critically in applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Learners are able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that problem-solving contexts do not exist in isolation and that both organisational and statutory requirements will have an affect on applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participating as responsible citizens in the life of local, national and global communities by applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 113955, which is "Apply the Batho Pele principles to own work role and context", level 3, 4 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  58578   National Certificate: Local Government Councillor Practices  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  LG SETA 
    Core  58644   National Certificate: Local Government Support Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  LG SETA 
    Core  57804   National Certificate: Public Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  PSETA 
    Elective  61689   National Certificate: Community Water, Health and Sanitation Promotion  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  EWSETA 
    Elective  64589   National Certificate: Community Water, Health and Sanitation Monitoring  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  EWSETA 
    Elective  61595   Further Education and Training Certificate: Business Administration Services  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy CC 
    2. Acorser Corporate and Business Consulting Cc 
    3. ALL CONNECTIONS TRAINING AND CONSTRUCTION (PTY) LTD 
    4. Amandla Obunye Training Academy 
    5. Arishi ISD (PTY) Ltd 
    6. Aubrey Nyiko Business Enterprises 
    7. AVAX SA 481 CC. T/A Mandisa Development Services 
    8. Avenida (Pty) Ltd 
    9. Bephaswana Skills Development (Pty) Ltd 
    10. Bohlokoa Business Consultancy 
    11. Bonakude Consulting (Pty) LTD 
    12. Brilliant Affairs 
    13. Bull's Business and Skills Training Institute 
    14. Cale Developments 
    15. Chartered Institute of Management (Pty) Ltd 
    16. Christian Campus Bible College 
    17. College of Cape Town TVET 
    18. Concepts of Sustainable Management (CSM) 
    19. Destiny Management Consultants (Pty) Ltd 
    20. DotCentre Business Consulting 
    21. Dzindalo Consulting (Pty) Ltd 
    22. Edutraining Business College 
    23. Equity Training and Consulting 
    24. ERGO MAPHELONG INSTITUTE (PTY) LTD 
    25. ESKOM GENERATION - PALMIET PUMP STORAGE GRABOUW 
    26. ESKOM KOEBERG POWER STATION - MC&I TRADE TEST CENTRE 
    27. Excellent Minds Institute (Pty) Ltd 
    28. Faranang Marketing 
    29. Fort Hare Trading Solutions (Pty) Ltd 
    30. Free State Training and Development Institute 
    31. Genvio (Pty) Ltd 
    32. Gleyding Management Institute (Pty) Ltd 
    33. Global Steel Merchants (Pty) Ltd 
    34. Growth Management Consulting 
    35. Harvestine Investments (Pty) Ltd 
    36. Harvitex cc 
    37. HDPSA 
    38. Higherway Institute of Learning (Pty) Ltd 
    39. IALE School of Advanced Learning Education 
    40. Immaculate Training and Consulting 
    41. Institute of Busines Management of Southern Africa 
    42. Integrated Corporate Skills Solution 
    43. Jabukile Consultancy 
    44. Jobafrik Consulting 
    45. Josmap Training Institute 
    46. Kgaka Kgolo Institute 
    47. Khongoloti Training Academy 
    48. Lead Afrika Consulting (Pty) Ltd 
    49. Leronsa Trading Enterprise 
    50. Lewerb Holdings (PTY) Ltd 
    51. Lusa Social Enterprenueship Institute (PTY)LTD 
    52. Majuba Technical Vocational Education and Training 
    53. Makhuba Development Projects CC 
    54. MANCOSA Pty (Ltd) 
    55. Matash Holdings (Pty) Ltd 
    56. Matsila Holdings 
    57. Maxlen Holdings 
    58. Mcebo Technologies 
    59. Mgwezane Training and Management cc 
    60. Mintirho Development Services 
    61. MMPS Holdings 
    62. Mokoai Business Solutions (Pty) Ltd 
    63. Molly Malete Productions CC 
    64. Morar Incorporated - KZN 
    65. Mortarboard Training Solutions 
    66. MOTHEO SKILLS ENTITY ( PTY) LLTD 
    67. Mowils Consultants 
    68. Mpumalanga School of Government - MPSG 
    69. MTK Corporate Solutions 
    70. MUHANGWENE DEVELOPMENT ENTERPRISE 
    71. National School of Government (NSG) 
    72. National Skills and Technical 
    73. Nemalale Eagles Consultancy CC 
    74. Networx for Career Development 
    75. Nkinane Trading Enterprise 
    76. NokushoM Consultancy and Trading 
    77. NTANDOKAZI HOLDINGS (PTY) LTD 
    78. Orchards Graduate School (Pty) Ltd 
    79. Pachedu Skills Solutions 
    80. Petra Institute of Development 
    81. Phoka Tshela Projects 
    82. PMA Holdings (PTY ) LTD. 
    83. Positive Thinking Consultants cc 
    84. POWER SYSTEMS TRAINING, CAPE TOWN 
    85. Prestige Leaders Consulting (Pty) Ltd 
    86. Pro-Active Public Services (Pty) Ltd 
    87. Prodigy Business Services 
    88. Progressive School of Business and Engineering (Pty) 
    89. Prospen Group (Pty) Ltd 
    90. Ramazwi Security Service and Training Agency (Pty) Ltd 
    91. Ratomac Trading Consultants (Pty) Ltd 
    92. Reflections Development Institute 
    93. Regen Institute of Leadership and Management Education 
    94. Regenesys School of Public Management 
    95. Regent Business School (Pty) Ltd t/a Regent Business School 
    96. Sampatla Procurement Solutions (Pty) Ltd 
    97. Silalele Consulting CC. 
    98. Siza Nesu Training and Consultants 
    99. Sizanesu Consulting 
    100. South Africa School of Diplomacy, Protocol and Public Administration 
    101. South African Corporate Training Association 
    102. SOUTHERN AFRICAN YOUTH MOVEMENT 
    103. Spears Business and Life Coach Consulting 
    104. Step Ahead Academy (Pty) Ltd 
    105. Tachfin Holdings 
    106. Tasc Business Consulting and Training 
    107. Tau and Tau Training Enterprises Pty Ltd 
    108. TECHNICAL INTEGRATED SOLUTIONS (PTY) LTD 
    109. Thandiwenathi (Pty) Ltd 
    110. Thubelihle Graduate Institute (Pty) Ltd 
    111. Tippinggate Business Solutions 
    112. Tloumogale Business Development & Consulting 
    113. Tloumogale Business Development & Consulting (Pty) Ltd 
    114. Tonex Management Solutions (Pty) Ltd 
    115. Tovani Traiding 299 
    116. Transafric Consulting Pty Ltd 
    117. Tshepang Consulting & Project 
    118. Tshwane Training Institute (PTY) LTD. 
    119. Umqondo Consultancy 
    120. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    121. University of Fort Hare 
    122. Vala Nge Bhetshu Human Capital Development (Pty) Ltd 
    123. Vhutshilo Health And Training Organisation 
    124. Vuca Institute of Leadership Development 
    125. Vukauzakhe Traiding Enterprise 
    126. Vumilia Africa Group 
    127. WEINVEST INVESTMENT CC 
    128. Weinvest Investments 
    129. Zizzy Printing & Projects (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.