SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply the Batho Pele principles to own work role and context 
SAQA US ID UNIT STANDARD TITLE
242860  Apply the Batho Pele principles to own work role and context 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
113955  Apply the Batho Pele principles to own work role and context  Level 3  NQF Level 03  4   

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for persons who work in the public sector. Persons credited with this unit standard demonstrate knowledge of the Batho Pele principles and apply them to their own roles in the service of the public.

The qualifying learner is capable of:
  • Explaining how the Batho Pele principles apply to their own work roles.
  • Explaining how the application of Batho Pele principles determines the way in which work is done in the public sector.
  • Identifying and describe successful examples of application of Batho Pele principles in public sector contexts.
  • Explainig why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this Unit standard are competent in Communication at NQF Level 2. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain how the Batho Pele principles apply to own work roles. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Batho Pele principles are explained in the context of the learner's work situation. 

    ASSESSMENT CRITERION 2 
    The purposes of the Batho Pele principles are explained with examples. 

    ASSESSMENT CRITERION 3 
    The implications of the Batho Pele principles are identified for the climate and culture of the work place. 

    ASSESSMENT CRITERION 4 
    An explanation is given of how the Batho Pele principles are reflected in the way the person does their work. 

    SPECIFIC OUTCOME 2 
    Explain how the application of Batho Pele principles determines the way in which work is done. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    An explanation is given which demonstrates how the Batho Pele principles should apply to the work of the department in which the individual is employed. 

    ASSESSMENT CRITERION 2 
    The way in which non-application of the Batho Pele principles should be dealt with in the organisation is explained. 

    ASSESSMENT CRITERION 3 
    Organisational consequences of the failure to apply Batho Pele principles in the work of the organisation are understood and explained with examples. 

    ASSESSMENT CRITERION 4 
    Personal consequences of the failure to apply Batho Pele principles in own work situation are understood and explained with examples. 

    SPECIFIC OUTCOME 3 
    Identify and describe successful examples of application of Batho Pele principles in a public sector context. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    An example of the successful implementation of Batho Pele principles in a public sector context is identified and an explanation supplied of why it was successful. 

    ASSESSMENT CRITERION 2 
    A description is given of how each principle has been applied to the work of public servants in at least three public sector contexts. 

    ASSESSMENT CRITERION 3 
    Typical key success factors in public sector work performance are identified and explained with examples. 

    ASSESSMENT CRITERION 4 
    Batho Pele principles are mapped to key success factors in public sector work performance and the correlations explained with examples. 

    SPECIFIC OUTCOME 4 
    Explain why the Batho Pele principles are so important to government and effective service delivery in South African and own organisation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    An explanation is given showing the constitutional importance of the Batho Pele principles to democratic practice in South Africa. 

    ASSESSMENT CRITERION 2 
    An indication is given of how Batho Pele principles could be applied to own department. 

    ASSESSMENT CRITERION 3 
    The links between Constitutional Principles of results driven service delivery and Batho Pele are understood and explained. 

    ASSESSMENT CRITERION 4 
    The links between the legislative framework for service delivery and Batho Pele are understood and explained. 

    ASSESSMENT CRITERION 5 
    Batho Pele principles are explained in the public service context. 
    ASSESSMENT CRITERION RANGE 
    Public service context, includes, but is not limited to, government, democracy, transformation, 'customer'/'public' service.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
  • Assessors must be registered as an Assessor with the relevant ETQA.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The learner must demonstrate a working understanding of the statutory, regulatory and other frameworks affecting the provision of public sector services to the extent relevant to applying the Batho Pele principles to own work role and context. These frameworks include, but are not limited to:
  • Batho Pele
  • Public Service Act
  • Public Finance and Management Act
  • Municipal Finance Management Act
  • Constitution
  • Preferential Procurement Act
  • Access to information Act
  • Black Economic Empowerment Act
  • Labour Relations Act
  • Employment Equity Act
  • Basic Conditions of Employment Act
  • Acts specific to the public sector organizational context of the learner

    The learner must demonstrate an understanding of relevant organisational requirement relevant to applying the Batho Pele principles to own work role and context, which requirements include, but are not limited to:
  • Information sources
  • Information flow within the organisation
  • Internal organisation policy, procedure and guidelines
  • Information requirements
  • Information security 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO WORKING 
    Learners are able to work effectively with others as a member of a team, group, organization or community in order to applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO ORGANISING 
    Learners are able to organize and manage themselves and their activities responsibly and effectively in applying the Batho Pele principles to own work role and context to ensure that all customer-related tasks are completed to organisational requirements on time and to standard. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, analyse, organise and critically evaluate information relating to the contractual and statutory factors that affect applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion to provide timely, satisfactory and applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO SCIENCE 
    Learners are able to use science and technology effectively and critically in applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Learners are able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that problem-solving contexts do not exist in isolation and that both organisational and statutory requirements will have an affect on applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participating as responsible citizens in the life of local, national and global communities by applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 113955, which is "Apply the Batho Pele principles to own work role and context", level 3, 4 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  58578   National Certificate: Local Government Councillor Practices  Level 3  NQF Level 03  Reregistered  2023-06-30  LG SETA 
    Core  58644   National Certificate: Local Government Support Services  Level 3  NQF Level 03  Reregistered  2023-06-30  LG SETA 
    Core  57804   National Certificate: Public Administration  Level 3  NQF Level 03  Reregistered  2023-06-30  PSETA 
    Elective  61689   National Certificate: Community Water, Health and Sanitation Promotion  Level 2  NQF Level 02  Reregistered  2023-06-30  EWSETA 
    Elective  64589   National Certificate: Community Water, Health and Sanitation Monitoring  Level 3  NQF Level 03  Reregistered  2023-06-30  EWSETA 
    Elective  61595   Further Education and Training Certificate: Business Administration Services  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy CC 
    2. ABA Sebenzi 
    3. Academy of York Pty Ltd 
    4. Afriwealth Consulting 
    5. ALL CONNECTIONS TRAINING AND CONSTRUCTION (PTY) LTD 
    6. ALSTOM JOHN THOMPSON (PTY) LTD CAPE TOWN 
    7. AMBROSER SOLUTIONS (PTY) LTD 
    8. ARMS - Audit & Risk Management Solutions 
    9. Asiphokuhle Training and Research Institute 
    10. AVAX SA 481 CC. T/A Mandisa Development Services 
    11. Avenida (Pty) Ltd 
    12. Bantubanye Skills 
    13. BLUE POINTER ENERGY 
    14. Bokatoka Construction and Projects 
    15. Break The Chains Development Services 
    16. BRIGHT IDEA PROJECTS 447 PTY LTD T/A MIND -THE- GAP 
    17. Brilliant Affairs 
    18. Bull's Business and Skills Training Institute 
    19. Business Management Training College (Pty) Ltd 
    20. CB Willemse Training 
    21. Change Strategies Consulting Services CC 
    22. Classic Human Capital Solutions 
    23. Concepts of Sustainable Management (CSM) 
    24. Continuing Education Programme 
    25. Cradle Stars Trading Enterprise 
    26. CTC College(PTY) LTD. 
    27. Development Bank of Southern Africa (DBSA) 
    28. DialNx Consultants 
    29. Ditirelo Skills Development Services 
    30. Eagle Greek Inverstment T/A Mollo consulting 
    31. Elangeni Consulting 
    32. ELECTRICAL SKILLS PTY LTD 
    33. ELECTRICAL TRAINING CONSULTANTS 
    34. ERGO MAPHELONG INSTITUTE (PTY) LTD 
    35. ESKOM DISTRIBUTION NORTH WESTERN REGION, BLOEMFONTEIN 
    36. Ethembeni Multi Service Enterprise (Pty) Ltd 
    37. EZTrade 441 
    38. FAPLA TRAINING 
    39. Faranang Marketing 
    40. Global Care Trading 100 CC 
    41. Goitsikitso Enterprise Trading 
    42. Great Innovation Services 
    43. Growth Management Consulting 
    44. HDPSA 
    45. Hlombe and Associates 
    46. IALE School of Advanced Learning Education 
    47. Ibambeni Consulting Management 
    48. IGKM Management Services (Pty) Ltd 
    49. Ikhaya Training and Consulting 
    50. Iklwa Contractors 
    51. Ikwanda Customs Consultants CC 
    52. ILG & H 
    53. Inafrica General Trading Pty LTD 
    54. INFRASTRUCTURE CONSULTING ENGINEERS CC 
    55. Isibeleko Fast Forward Network 
    56. Isipho Equiping (Pty) Ltd 
    57. Ithemba Community Development 
    58. Izwelethu Black Diamond 
    59. Jabukile Consultancy 
    60. Jayleen Financial and Advisory Services 
    61. Josmap Training Institute 
    62. KALIDEEN MANAGEMENT SERVICES 
    63. Kamanga Skills Projects 
    64. Kgolo Institute 
    65. KTMO Business Solutions 
    66. Kuyakhula Development Initiatives 
    67. Lagnita Skills Solutions 
    68. Leap Projects 
    69. Lekoko Consulting (PTY) LTD 
    70. LETZAA Group 
    71. Lewerb Holdings (PTY) Ltd 
    72. LO Tantsi Fire Consultants CC. 
    73. Lwazi Community Facilitator 
    74. Mabuya Amahle Trading 
    75. Magumzane Traiding cc 
    76. Maile Consulting 
    77. MAKO INSTITUTE 
    78. Management College of Southern Africa (MANCOSA) 
    79. Mantrapro (PTY) LTD. 
    80. Mass Computer Training And Printers 
    81. Matsila Holdings 
    82. Mcebo Technologies 
    83. Menliserve 
    84. Mimosa Business Consultants 
    85. Mission Point Consulting 
    86. MML Consulting CC. 
    87. Monarch Training 
    88. Mortarboard Training Solutions 
    89. MPUMAMANZI ACADEMY (PTY) LTD 
    90. MTK Corporate Solutions 
    91. MUHANGWENE DEVELOPMENT ENTERPRISE 
    92. MURLBATON INVESTMENTS AND PROJECTS CC 
    93. MUSELWA TRADING AND PROJECTS (PTY) LTD 
    94. Nalengmokoni Investors (Pty) Ltd 
    95. NDITSHE COMMUNITY DEVELOPMENT CONSULTANTS 
    96. Networx for Career Development 
    97. NEW HOPE REVIVAL ORGANISATION 
    98. Nhlahle Development Agency 
    99. NHUNA CONSTRUCTION AND PROJECTS (PTY) LTD 
    100. NKANYEZI FOUNDATION 
    101. Nkqubela Community Developers 
    102. NOKRAM (PTY) LTD 
    103. NTANDOKAZI HOLDINGS (PTY) LTD 
    104. NTEK PTY LTD 
    105. PAKANYO TRADING CC 
    106. Paseka Business Enterprise 
    107. Philani Solutions 
    108. Pioneer Business Consulting 
    109. PIONEERS SKILLS DEVELOPMENT INSTITUTE 
    110. PMA Holdings (PTY ) LTD. 
    111. Pravin Amar Skills Development Training 
    112. PRAXIS TRAINING AND CONSULTANCY (PTY) LTD 
    113. Princetop Corporative Training (Pty) Ltd 
    114. Pro Jentibus Sports Development NPC 
    115. Progressive School of Business and Engineering (Pty) 
    116. Regent Business School (Pty) Ltd t/a Regent Business School 
    117. Salt Lake Residence Action Group (SARAG) 
    118. Sanctus Holdings PTY Ltd 
    119. SEDIBENG MANAGEMENT SERVICES 
    120. SH Consult for Self Help Promotion 
    121. Silalele Consulting CC. 
    122. Siphephelosolwazi Skills Development Initiative CC. 
    123. SIZA NESU TRAINING AND DEVELOPMENT 
    124. Skeelz Learning And Development Consultants (PTY) LTD 
    125. South African ABET Development Agency SAADA 
    126. South African Corporate Training Association 
    127. South African Governance and Business College 
    128. South West Gauteng College - Molapo Campus 
    129. STARPLEX 408 CC 
    130. Tachfin Holdings 
    131. Talent Emporium Academy (PTY) Ltd 
    132. Tasc Business Consulting and Training 
    133. The Crimson CO CC. 
    134. Thebu Financial & Management Services 
    135. Thubelihle Graduate Institute 
    136. Tloumogale Business Development & Consulting 
    137. Tovani Traiding 299 
    138. Transafric Consulting Pty Ltd 
    139. Tshepang Consulting & Project 
    140. Tshisimani Holdings (PTY) Ltd. 
    141. Tshwane Training Institute (PTY) LTD. 
    142. Umqondo Consultancy 
    143. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    144. University of Fort Hare 
    145. Vhutshilo Health And Training Organisation 
    146. Vision Africa Training Institute 
    147. VMTN Training Consultancy 
    148. WEINVEST INVESTMENT CC 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.