![]() |
All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
REGISTERED UNIT STANDARD: |
Apply the Batho Pele principles to own work role and context |
SAQA US ID | UNIT STANDARD TITLE | |||
242860 | Apply the Batho Pele principles to own work role and context | |||
ORIGINATOR | ||||
SGB Public Administration and Management | ||||
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | ||||
- | ||||
FIELD | SUBFIELD | |||
Field 03 - Business, Commerce and Management Studies | Public Administration | |||
ABET BAND | UNIT STANDARD TYPE | PRE-2009 NQF LEVEL | NQF LEVEL | CREDITS |
Undefined | Regular | Level 3 | NQF Level 03 | 4 |
REGISTRATION STATUS | REGISTRATION START DATE | REGISTRATION END DATE | SAQA DECISION NUMBER | |
Reregistered | 2018-07-01 | 2023-06-30 | SAQA 06120/18 | |
LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
2024-06-30 | 2027-06-30 |
In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This unit standard replaces: |
US ID | Unit Standard Title | Pre-2009 NQF Level | NQF Level | Credits | Replacement Status |
113955 | Apply the Batho Pele principles to own work role and context | Level 3 | NQF Level 03 | 4 |
PURPOSE OF THE UNIT STANDARD |
This Unit Standard is intended for persons who work in the public sector. Persons credited with this unit standard demonstrate knowledge of the Batho Pele principles and apply them to their own roles in the service of the public.
The qualifying learner is capable of: |
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
It is assumed that learners accessing this Unit standard are competent in Communication at NQF Level 2. |
UNIT STANDARD RANGE |
N/A |
Specific Outcomes and Assessment Criteria: |
SPECIFIC OUTCOME 1 |
Explain how the Batho Pele principles apply to own work roles. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
Batho Pele principles are explained in the context of the learner's work situation. |
ASSESSMENT CRITERION 2 |
The purposes of the Batho Pele principles are explained with examples. |
ASSESSMENT CRITERION 3 |
The implications of the Batho Pele principles are identified for the climate and culture of the work place. |
ASSESSMENT CRITERION 4 |
An explanation is given of how the Batho Pele principles are reflected in the way the person does their work. |
SPECIFIC OUTCOME 2 |
Explain how the application of Batho Pele principles determines the way in which work is done. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
An explanation is given which demonstrates how the Batho Pele principles should apply to the work of the department in which the individual is employed. |
ASSESSMENT CRITERION 2 |
The way in which non-application of the Batho Pele principles should be dealt with in the organisation is explained. |
ASSESSMENT CRITERION 3 |
Organisational consequences of the failure to apply Batho Pele principles in the work of the organisation are understood and explained with examples. |
ASSESSMENT CRITERION 4 |
Personal consequences of the failure to apply Batho Pele principles in own work situation are understood and explained with examples. |
SPECIFIC OUTCOME 3 |
Identify and describe successful examples of application of Batho Pele principles in a public sector context. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
An example of the successful implementation of Batho Pele principles in a public sector context is identified and an explanation supplied of why it was successful. |
ASSESSMENT CRITERION 2 |
A description is given of how each principle has been applied to the work of public servants in at least three public sector contexts. |
ASSESSMENT CRITERION 3 |
Typical key success factors in public sector work performance are identified and explained with examples. |
ASSESSMENT CRITERION 4 |
Batho Pele principles are mapped to key success factors in public sector work performance and the correlations explained with examples. |
SPECIFIC OUTCOME 4 |
Explain why the Batho Pele principles are so important to government and effective service delivery in South African and own organisation. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
An explanation is given showing the constitutional importance of the Batho Pele principles to democratic practice in South Africa. |
ASSESSMENT CRITERION 2 |
An indication is given of how Batho Pele principles could be applied to own department. |
ASSESSMENT CRITERION 3 |
The links between Constitutional Principles of results driven service delivery and Batho Pele are understood and explained. |
ASSESSMENT CRITERION 4 |
The links between the legislative framework for service delivery and Batho Pele are understood and explained. |
ASSESSMENT CRITERION 5 |
Batho Pele principles are explained in the public service context. |
ASSESSMENT CRITERION RANGE |
Public service context, includes, but is not limited to, government, democracy, transformation, 'customer'/'public' service. |
UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS |
Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
Moderation should include both internal and external moderation where applicable. |
UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE |
The learner must demonstrate a working understanding of the statutory, regulatory and other frameworks affecting the provision of public sector services to the extent relevant to applying the Batho Pele principles to own work role and context. These frameworks include, but are not limited to:
The learner must demonstrate an understanding of relevant organisational requirement relevant to applying the Batho Pele principles to own work role and context, which requirements include, but are not limited to: |
UNIT STANDARD DEVELOPMENTAL OUTCOME |
N/A |
UNIT STANDARD LINKAGES |
N/A |
Critical Cross-field Outcomes (CCFO): |
UNIT STANDARD CCFO IDENTIFYING |
Identify and solve problems using critical and creative thinking processes to applying the Batho Pele principles to own work role and context. |
UNIT STANDARD CCFO WORKING |
Learners are able to work effectively with others as a member of a team, group, organization or community in order to applying the Batho Pele principles to own work role and context. |
UNIT STANDARD CCFO ORGANISING |
Learners are able to organize and manage themselves and their activities responsibly and effectively in applying the Batho Pele principles to own work role and context to ensure that all customer-related tasks are completed to organisational requirements on time and to standard. |
UNIT STANDARD CCFO COLLECTING |
Learners are able to collect, analyse, organise and critically evaluate information relating to the contractual and statutory factors that affect applying the Batho Pele principles to own work role and context. |
UNIT STANDARD CCFO COMMUNICATING |
Learners are able to communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion to provide timely, satisfactory and applying the Batho Pele principles to own work role and context. |
UNIT STANDARD CCFO SCIENCE |
Learners are able to use science and technology effectively and critically in applying the Batho Pele principles to own work role and context. |
UNIT STANDARD CCFO DEMONSTRATING |
Learners are able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that problem-solving contexts do not exist in isolation and that both organisational and statutory requirements will have an affect on applying the Batho Pele principles to own work role and context. |
UNIT STANDARD CCFO CONTRIBUTING |
Participating as responsible citizens in the life of local, national and global communities by applying the Batho Pele principles to own work role and context. |
UNIT STANDARD ASSESSOR CRITERIA |
N/A |
REREGISTRATION HISTORY |
As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. |
UNIT STANDARD NOTES |
This unit standard replaces unit standard 113955, which is "Apply the Batho Pele principles to own work role and context", level 3, 4 credits. |
QUALIFICATIONS UTILISING THIS UNIT STANDARD: |
ID | QUALIFICATION TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | STATUS | END DATE | PRIMARY OR DELEGATED QA FUNCTIONARY | |
Core | 58578 | National Certificate: Local Government Councillor Practices | Level 3 | NQF Level 03 | Reregistered | 2023-06-30 | LG SETA |
Core | 58644 | National Certificate: Local Government Support Services | Level 3 | NQF Level 03 | Reregistered | 2023-06-30 | LG SETA |
Core | 57804 | National Certificate: Public Administration | Level 3 | NQF Level 03 | Reregistered | 2023-06-30 | PSETA |
Elective | 61689 | National Certificate: Community Water, Health and Sanitation Promotion | Level 2 | NQF Level 02 | Reregistered | 2023-06-30 | EWSETA |
Elective | 64589 | National Certificate: Community Water, Health and Sanitation Monitoring | Level 3 | NQF Level 03 | Reregistered | 2023-06-30 | EWSETA |
Elective | 61595 | Further Education and Training Certificate: Business Administration Services | Level 4 | NQF Level 04 | Reregistered | 2023-06-30 | As per Learning Programmes recorded against this Qual |
PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: |
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
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4. | Acorser Corporate and Business Consulting Cc |
5. | Afriwealth Consulting |
6. | ALL CONNECTIONS TRAINING AND CONSTRUCTION (PTY) LTD |
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8. | Amathuba Learning and Training Centre |
9. | Amber Tower Training |
10. | AMBROSER SOLUTIONS (PTY) LTD |
11. | Arishi ISD (PTY) Ltd |
12. | ARMS - Audit & Risk Management Solutions |
13. | Asiphokuhle Training and Research Institute |
14. | ATTI Polokwane |
15. | Aubrey Nyiko Business Enterprises |
16. | Avenida (Pty) Ltd |
17. | Avenida Training Agency (Pty) Ltd |
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19. | Basileia Strategies (Pty) Ltd |
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23. | Boland TVET College |
24. | Bonstev Consulting and Projects (Pty) Ltd |
25. | Brilliant Affairs |
26. | Broadmind Leadership Development and Training (Pty) Ltd |
27. | Bull's Business and Skills Training Institute |
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29. | CB Willemse Training |
30. | Change Strategies Consulting Services CC |
31. | Chartered Institute of Management (Pty) Ltd |
32. | Coceka Consulting |
33. | Concepts of Sustainable Management (CSM) |
34. | Conglomerates Institute (Pty) Ltd |
35. | Cradle Stars Trading Enterprise |
36. | D and D Lwazi Renaissance Research Development Institute |
37. | Destiny Management Consultants (Pty) Ltd |
38. | Development Bank of Southern Africa (DBSA) |
39. | Ditseko Training and Development Services CC |
40. | DotCentre Business Consulting |
41. | Dzindalo Consulting (Pty) Ltd |
42. | Eagle Greek Inverstment T/A Mollo consulting |
43. | Eastern Rose Enterprise |
44. | EBN - Tec Compliance and Performance Training Services CC |
45. | Elective Training Institute Enterprise CC |
46. | Equity Training and Consulting |
47. | ERGO MAPHELONG INSTITUTE (PTY) LTD |
48. | Escaderode Training Enterprise |
49. | ESKOM DISTRIBUTION - BEACON BAY |
50. | ESKOM GENERATION - PALMIET PUMP STORAGE GRABOUW |
51. | ESKOM KOEBERG POWER STATION - MC&I TRADE TEST CENTRE |
52. | Ethembeni Multi Service Enterprise (Pty) Ltd |
53. | Excellent Minds Institute (Pty) Ltd |
54. | Eyamalwandle (Pty) Ltd |
55. | Falcon Business Institute (PTY |
56. | Faranang Marketing |
57. | Fort Hare Trading Solutions (Pty) Ltd |
58. | Free State Training and Development Institute |
59. | Frugatrax Consultants |
60. | Gatyana Training Academy (Pty) Ltd |
61. | Genvio cc |
62. | Giant Alive Services |
63. | Gleyding Management Institute (Pty) Ltd |
64. | Global Steel Merchants (Pty) Ltd |
65. | Harvestine Investments (Pty) Ltd |
66. | Harvitex cc |
67. | HDPSA |
68. | HDPSA GROUP (PTY) LTD |
69. | Higherway Institute of Learning (Pty) Ltd |
70. | Hlombe and Associates |
71. | IALE School of Advanced Learning Education |
72. | IGKM Management Services (Pty) Ltd |
73. | Ikhaya Training and Consulting |
74. | Imani Business Advisory Services (Pty) Ltd |
75. | Immaculate Training and Consulting |
76. | Imperium Consulting (Pty) Ltd |
77. | Inafrica General Trading Pty LTD |
78. | Innovative Technology Design |
79. | Institute of Busines Management of Southern Africa |
80. | Integrated Corporate Skills Solution |
81. | Itumeleng Wellness Solutions |
82. | Izwelethu Black Diamond |
83. | Jabukile Consultancy |
84. | Johsie Enertprise |
85. | Josmap Training Institute |
86. | Kcobodo Training Centre (KTC) |
87. | Kgaka Kgolo Institute |
88. | Khongoloti Training Academy |
89. | Kuyakhula Development Initiatives |
90. | Lead Afrika Consulting (Pty) Ltd |
91. | Leap Projects |
92. | Learncore (Pty) Ltd |
93. | Leronsa Trading Enterprise |
94. | Letlhokoa Management Services |
95. | LETZAA Group |
96. | LO Tantsi Fire Consultants CC. |
97. | Lungile Mchunu Consultancy (Pty) Ltd |
98. | Lusa Social Enterprenueship Institute (PTY)LTD |
99. | Magumzane Traiding cc |
100. | Majuba Technical Vocational Education and Training College |
101. | Makavila Suppliers CC. |
102. | MAKHOKA SUPPLIERS (PTY) LTD |
103. | Makhuba Development Projects CC |
104. | Management College of Southern Africa (MANCOSA) |
105. | MAS SAFE SECURITY CC |
106. | Matash Holdings (Pty) Ltd |
107. | Matprodev Consulting |
108. | Matsila Holdings |
109. | Menliserve |
110. | Mgwezane Training and Management cc |
111. | Mimosa Business Consultants |
112. | Mission Point Consulting |
113. | MJ Mafunisa Consulting (PTY) LTD |
114. | MML Consulting CC. |
115. | MMPS Holdings |
116. | Mohlaje Solutions (Pty) Ltd |
117. | Mokoai Business Solutions (Pty) Ltd |
118. | Molly Malete Productions CC |
119. | MOTHEO SKILLS ENTITY ( PTY) LLTD |
120. | Mowils Consultants |
121. | Mpumalanga School of Government - MPSG |
122. | MSC Education Holdings (PTY) LTD |
123. | MTK Corporate Solutions |
124. | Mufuka Business and Technical College |
125. | MUHANGWENE DEVELOPMENT ENTERPRISE |
126. | Nalengmokoni Investors (Pty) Ltd |
127. | National School of Government (NSG) |
128. | National Skills and Technical College |
129. | Ndotha General Trading |
130. | NEDTEX73 |
131. | NKANYEZI FOUNDATION |
132. | Nkqubela Community Developers |
133. | NokushoM Consultancy and Trading |
134. | NTANDOKAZI HOLDINGS (PTY) LTD |
135. | Orbit TVET College |
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138. | Phoka Tshela Projects |
139. | Phunda Maria Consulting |
140. | Pioneer Business Consulting |
141. | PIONEERS SKILLS DEVELOPMENT INSTITUTE |
142. | PMA Holdings (PTY ) LTD. |
143. | Poshido Trading |
144. | Positive Thinking Consultants cc |
145. | POWER SYSTEMS TRAINING, CAPE TOWN |
146. | Practicon Training |
147. | Pravin Amar Skills Development Training |
148. | Prestige Leaders Consulting (Pty) Ltd |
149. | Princetop Corporative Training (Pty) Ltd |
150. | Pro-Active Public Services College (Pty) Ltd |
151. | Prodigy Business Services |
152. | Profounder Intelligence Management Services |
153. | Progressive School of Business and Engineering (Pty) |
154. | Prospen Group (Pty) Ltd |
155. | Rally Business Consulting |
156. | Ramaja Training and Business Consultancy (Pty)Ltd |
157. | Ramazwi Security Service and Training Agency (Pty) Ltd |
158. | Ratomac Trading Consultants (Pty) Ltd |
159. | Reflections Development Institute |
160. | Regen Institute of Leadership and Management Education |
161. | Regenesys School of Public Management |
162. | Regent Business School (Pty) Ltd t/a Regent Business School |
163. | RKM Consultancy and Trading |
164. | Salt Lake Residence Action Group (SARAG) |
165. | Sampatla Procurement Solutions (Pty) Ltd |
166. | Sanda Skills Development |
167. | Sbongukhanyo (Pty) Ltd |
168. | Silalele Consulting CC. |
169. | Silver Streak Trading 649 CC |
170. | Sisizathu Training |
171. | SIZA NESU TRAINING AND DEVELOPMENT |
172. | Sizanesu Consulting |
173. | Skills Share Africa Institute |
174. | South Africa School of Diplomacy, Protocol and Public Administration |
175. | South African ABET Development Agency SAADA |
176. | South African Centre for Business Studies (Pty) Ltd |
177. | South African Corporate Training Association |
178. | South African Governance and Business College |
179. | South West Gauteng College - Molapo Campus |
180. | SOUTHERN AFRICAN YOUTH MOVEMENT |
181. | Spears Business and Life Coach Consulting |
182. | STARPLEX 408 CC |
183. | Starplex408 Pty) Ltd |
184. | Step Ahead Academy (Pty) Ltd |
185. | Striving Mind Trading 289 |
186. | T Mabuya and Associates (Pty) Ltd |
187. | Tachfin Holdings |
188. | Talent Emporium Academy (PTY) Ltd |
189. | Tanosa Trading CC |
190. | Tasc Business Consulting and Training |
191. | TECHNICAL INTEGRATED SOLUTIONS (PTY) LTD |
192. | Thandiwenathi (Pty) Ltd |
193. | The Crimson CO CC. |
194. | The Diplomatic Academy |
195. | The Finishing College (Pty) Ltd |
196. | The Iscariota Group |
197. | Thubelihle Graduate Institute |
198. | Thubelihle Graduate Institute (Pty) Ltd |
199. | Thuto Lore Academy |
200. | Tippinggate Business Solutions |
201. | Tloumogale Business Development & Consulting |
202. | Tloumogale Business Development & Consulting (Pty) Ltd |
203. | Tonex Management Solutions (Pty) Ltd |
204. | Tovani Traiding 299 |
205. | Transafric Consulting Pty Ltd |
206. | Tshepang Consulting & Project |
207. | Tshisimani Holdings (PTY) Ltd. |
208. | Tshwane Training Institute (Pty) Ltd |
209. | Tshwane Training Institute (PTY) LTD. |
210. | Ubuqhawe Consulting (Pty) Ltd |
211. | Umfolozi College for TVET |
212. | UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD |
213. | Vala Nge Bhetshu Human Capital Development (Pty) Ltd |
214. | Vision Africa Training Institute |
215. | Vuca Institute of Leadership Development |
216. | Vumilia Africa Group |
217. | Vurhena Business Consultancy |
218. | Vusheni Learning Academy |
219. | WEINVEST INVESTMENT CC |
220. | Weinvest Investments |
221. | World Pace Development and Training Institute |
222. | Ziyana Business Consulting and Training (Pty) Ltd |
223. | Zizzy Printing & Projects (Pty) Ltd |
All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |