SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage the operations of a Community Service Centre (CSC) 
SAQA US ID UNIT STANDARD TITLE
230025  Manage the operations of a Community Service Centre (CSC) 
ORIGINATOR
SGB Visible Policing 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Safety in Society 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6  16 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard will enable managers within the Safety in Society environment to improve professionalism and enhance the quality of service delivery. A learner acquiring this unit standard will be able to manage the operations of a CSC. The achievement of this unit standard will contribute to the policing and law enforcement discipline by providing recognition, further mobility and transportability within the field. The competencies within this unit standards are vital to the management of CSCs as specific skills are needed to manage the supervision of suspects, detainees and prisoners. The skills, knowledge and understanding demonstrated within this unit standard are essential for social and economic transformation and upliftment within the safety in society environment.

A person credited with this unit standard is able to:
  • Manage personnel at the CSC.
  • Inspect a parade.
  • Evaluate a CSC in accordance with quality management requirements.
  • Manage the detention process. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
  • Communication skills at NQF level 4.
  • Management skills at NQF level 4.
  • Inter-personal skills at NQF level 4.
  • Computer literacy at NQF level 3. 

  • UNIT STANDARD RANGE 
    Community Service Centres include but not limited to community service centre, cells, court, hospital-awaiting trial prisoners (ATP's) and exhibit and docket store.

    The range covers the role and purpose of police management in the context of safety in the South African society. The range includes practice and culture of safety in society particularly within the policing discipline, the relevant regulatory framework, the main activities of police management, and stakeholders in and outside of South Africa. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Manage personnel at the CSC. 
    OUTCOME RANGE 
    Personnel at the CSC includes but not limited to law enforcement members, reservists and volunteers. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The operations of client centre are analysed to ensure effective operational running of the centre and quality customer service. 
    ASSESSMENT CRITERION RANGE 
    Operations of client centre include but are not limited to receiving complaints, processing of complaints, affidavit, certifying, general enquiries and operating systems.
     

    ASSESSMENT CRITERION 2 
    The processes of taking statements are analysed to ensure compliance in terms of privacy and recording. 

    ASSESSMENT CRITERION 3 
    The quality of statement taking is evaluated against organisational and legal requirements. 

    ASSESSMENT CRITERION 4 
    Services rendered by the trauma centre and volunteers are assessed in order to provide acceptable levels of victim support. 

    ASSESSMENT CRITERION 5 
    Human resources are assessed in order to improve service delivery in accordance with organisational and legal requirements. 
    ASSESSMENT CRITERION RANGE 
    Human Resources include but is not limited to: supervision and management of reservist; Provide in-service training to personnel; Manage leave and absenteeism.
     

    ASSESSMENT CRITERION 6 
    Strategic objectives are analysed to ensure that required input is given. 

    ASSESSMENT CRITERION 7 
    The importance of attending meetings is explained pertaining to information sharing at such meetings. 
    ASSESSMENT CRITERION RANGE 
    Meetings include but are not limited to station management, Station Crime Combating Forum (SCCF) and Community Policing Forums (CPF).
     

    ASSESSMENT CRITERION 8 
    Processes to implement current legislation pertaining to policing are evaluated to ensure that the strategic objectives are met. 
    ASSESSMENT CRITERION RANGE 
    Current legislation includes but is not limited to Firearm Control Act; Domestic Violence, amendments to legislation.
     

    SPECIFIC OUTCOME 2 
    Inspect a parade. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Priorities are determined to ensure the deployment and posting of personnel are done in accordance with availability. 

    ASSESSMENT CRITERION 2 
    Inspection elements are analysed in order to comply with organisation requirements. 
    ASSESSMENT CRITERION RANGE 
    Elements include but are not limited to:
  • Personnel on parade inspections, briefing and debriefing, fit for duty declarations, and allocation of responsibilities and tasks.
     

  • ASSESSMENT CRITERION 3 
    The reasons and elements leading to non-conformances are analysed in order to take corrective actions and inform decision-making. 

    ASSESSMENT CRITERION 4 
    Crime patterns and tendencies are analysed for information sharing purposes which may influence daily execution of tasks. 
    ASSESSMENT CRITERION RANGE 
    Information includes but is not limited to relevant circulars and departmental policies, Issues of corruption.
     

    SPECIFIC OUTCOME 3 
    Evaluate a CSC in accordance with quality management requirements. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Inspections are conducted on the financial and other registers at the CSC to ensure compliance and provide guidance and support to junior personnel Level 1 and / or 2. 

    ASSESSMENT CRITERION 2 
    Finance, government property and other property on hand are physically checked, assessed and accounted for in accordance with organisational policies and standard operating procedures. 
    ASSESSMENT CRITERION RANGE 
    Other property include but are not limited to exhibits, found, abandoned and prisoners' property.
     

    ASSESSMENT CRITERION 3 
    Disposal orders regarding property and exhibits are issued in accordance the relevant legislation and organizational policies and procedures. 
    ASSESSMENT CRITERION RANGE 
    Property and exhibits includes but is not limited to evidence, found, abandoned and prisoners' property.
     

    ASSESSMENT CRITERION 4 
    Registers that have been fully utilized are inspected, closed and archived in accordance with organizational procedures. 

    ASSESSMENT CRITERION 5 
    Service delivery is evaluated through formal and informal interventions to determine the standard of customer service. 
    ASSESSMENT CRITERION RANGE 
    Formal and informal interventions include but are not limited to exit polls, suggestion boxes and personal interviews.
     

    ASSESSMENT CRITERION 6 
    Feedback on service delivery is utilized and corrective action is implemented to maintain a high standard of service delivery. 

    ASSESSMENT CRITERION 7 
    The implementation of quality management processes are ensured in the allocation of resources. 

    SPECIFIC OUTCOME 4 
    Manage the detention process. 
    OUTCOME RANGE 
    The detention process includes all categories of detainees awaiting trial, suspects, arrested and sentenced. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The procedures regarding the arrest of persons are enforced in accordance with legal prescripts and organizational policies and procedures. 

    ASSESSMENT CRITERION 2 
    The procedures regarding the detention process are enforced in accordance with legal prescripts and organizational policies and procedures. 

    ASSESSMENT CRITERION 3 
    The administrative procedures and processes in the management of detainees and cells are adhered to in accordance with organization policies and procedures. 
    ASSESSMENT CRITERION RANGE 
    Administrative procedures and processes include but not limited to visiting cells, safety precautions, serving of meals, transporting, medical requirements and addressing complaints.
     

    ASSESSMENT CRITERION 4 
    The rights of detainees are adhered to as stipulated in the Bill of Rights and organizational policies. 

    ASSESSMENT CRITERION 5 
    The procedures for the release of detainees are enforced in accordance with legal prescripts and organizational policies and procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this Unit Standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Names, functions and locations of:

    > Explain the difference between a special operation and normal duties.
    > Various law enforcement organisations and structures.
    > Functional structures within enforcement organisations.
    > Other governmental and non-governmental organisation structures.
    > Law enforcement structures and constituencies.
    > Stakeholders and their relation to law enforcement.
  • Purpose of processes and procedures of:

    > Explain the uses of communication channels.
    > The legislation.
    > Law enforcement operations.
    > Law enforcement operations in fulfilling mandates whilst providing a service to stakeholders.
  • Attributes, properties, characteristics related to:

    > Formats of written reports and content.
    > National security law enforcement concepts.
    > Stakeholders and their rights.
  • Cause and effect, implications of:

    > Causality of events.
    > Cost benefits.
    > The processes in providing operational planning.
    > Restrictions and limitations.
  • Regulations, legislation, agreements, policies:

    > PMFA.
    > Criminal Procedures Act.
    > South African Police Act.
    > Public Gathering Act.
    > Firearm Control Act.
    > Liquor Act.
    > Constitution of South Africa.
    > Departmental policies, directives and doctrine.
    > Relevant White Papers.
    > Legislation relevant to Crime Prevention.
    > Identification Act.
    > Immigration Act as amended.
    > Refugee Act.
    > African Charter on Human Rights.
    > UN Convention on Rights of the Child.
    > United Nations Declaration on Human Rights.
    > United Nations Refugee Convention.
    > Organisation of African Unity Convention of Refugees.
  • Theory - rules, laws, principles:

    > Operational terminology.
    > Unique characteristics of resource management during operations.
    > Political, regulatory and budgetary systems.
  • Relationships, systems:

    > Between the constitution, legislation and law enforcement support and supporting operations.
    > Between the elements of law enforcement operational planning cycle.
    > The inter-relationship between stakeholders and the community.
    > Between political aspects/influences impacting on relationships with stakeholders.
    > Between services.
    > Between national/provincial/area roleplayers. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identifying and solving problems in which responses display that responsible decisions using critical and creative thinking have been made when:
  • Complying with regulatory framework.
  • Understanding and applying law enforcement policies and procedures.
  • Understanding the relationships. 

  • UNIT STANDARD CCFO WORKING 
    Working effectively with others as a member of a team, group, organisation, and community during:
  • Support and assistance processes.
  • Liaison with stakeholders.
  • The establishment of internal relationships. 

  • UNIT STANDARD CCFO ORGANISING 
    Organising and managing oneself and one's activities responsibly and effectively when:
  • Following processes, procedures and protocols. 

  • UNIT STANDARD CCFO COLLECTING 
    Collecting, analysing, organising and critically evaluating information to better understand and explain:
  • Information on the main functions of police management. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicating effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion when:
  • Complying with the regulatory framework.
  • Applying the policies and procedures.
  • Providing critical analysis. 

  • UNIT STANDARD CCFO SCIENCE 
    Using science and technology effectively and critically, showing responsibility towards the environment and health of others when:
  • Sourcing information on the legislation and policies and procedures. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrating an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation when:
  • Understanding resource management during operations. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  61729   National Diploma: Policing  Level 6  NQF Level 06  Reregistered  2023-06-30  SAS SETA 
    Elective  48865   National Diploma: Policing  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2007-12-02  Was SAS SETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. AFRIC POLICING INSTITUTE 
    2. BOKAMOSO INSTITUTE OF SOUTH AFRICA 
    3. DAM SCHOOL OF POLICING 
    4. DAM SCHOOL OF POLICING POLOKWANE 
    5. DAM SCHOOL OF POLICING PRETORIA 
    6. DAM TECHNICALCOLLEGE PTY TD 
    7. HJN POLOKWANE BRANCH PTY LTD 
    8. JEPPE COLLEGE OF COMMERCE AND COMPUTER 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.