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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Optimise the utilisation of information systems to improve service delivery 
SAQA US ID UNIT STANDARD TITLE
230024  Optimise the utilisation of information systems to improve service delivery 
ORIGINATOR
SGB Visible Policing 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Safety in Society 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard will enable managers within any environment which makes use of information services to improve professionalism and enhance the quality of service delivery. A learner acquiring this unit standard will be able to optimise the utilisation of information systems to improve service delivery. This will lead to the adherence of client service delivery best practice as well as to the Batho Pele principles.

A person credited with this unit standard is able to:
  • Analyse the uses of information systems in order to ensure its readiness for utilisation.
  • Extract information for utilisation in administration, operational planning and decision making processes.
  • Manage the integrity of data through checking, interpreting and implementing corrective action.
  • Monitor the utilisation of information systems in order to improve service delivery. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
  • Communication skills at NQF level 4.
  • Management skills at NQF level 4.
  • Inter-personal skills at NQF level 4.
  • Computer literacy at NQF level 3. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Analyse the uses of information systems in order to ensure their readiness for operations. 
    OUTCOME RANGE 
    Information systems may refer to but is not limited to Crime Administration System (CAS), Business Intelligence (BI), Geographic Information System (GIS), Training Administration System (TAS), Administrative systems (Persal, Persap, Polfin, PAS. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Information systems are evaluated in terms of their effectiveness in a specific work environment. 

    ASSESSMENT CRITERION 2 
    Software packages are evaluated in terms of their applications and features in a specific work environment. 

    ASSESSMENT CRITERION 3 
    Information systems are analysed in terms of their impact on the work environment. 

    ASSESSMENT CRITERION 4 
    Information systems are evaluated in terms of their advantages and disadvantages for a specific work environment. 

    SPECIFIC OUTCOME 2 
    Extract information for utilisation in administration, operational planning and decision-making processes. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The information is collated for application within a specific work environment. 

    ASSESSMENT CRITERION 2 
    The need to collect and review data regularly is explained in terms of its impact on the anticipation of future needs of the organisation. 

    ASSESSMENT CRITERION 3 
    Statistics are interpreted in order to plan interventions. 

    ASSESSMENT CRITERION 4 
    Recommendations are made for future strategies based on the interpretation of data. 

    ASSESSMENT CRITERION 5 
    Analytical processes are examined in order to select the process best suited to a specific work environment and task. 
    ASSESSMENT CRITERION RANGE 
    Analytical processes refer to but are not limited to: pin mapping, linkage analysis, geographical analysis.
     

    SPECIFIC OUTCOME 3 
    Manage the integrity of data. 
    OUTCOME RANGE 
    Manage refers to the actions of checking, interpreting and implementing corrective action. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Sources of information are analysed to determine which source will contain data applicable to a specific situation. 

    ASSESSMENT CRITERION 2 
    Data is analysed in order to determine whether its integrity has been compromised. 

    ASSESSMENT CRITERION 3 
    Data is evaluated in order to determine what data should be used for planning operations. 

    SPECIFIC OUTCOME 4 
    Monitor the utilisation of information systems in order to improve service delivery. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Information is analysed in order to determine what information should be shared amongst members of an organisation and what should be shared with external roleplayers. 

    ASSESSMENT CRITERION 2 
    Dissemination of information methods are evaluated in order to determine which method to use in specific circumstances. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this Unit Standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Cause and effect, implications of:
  • Causality of events.
  • Cost benefits.
  • The processes in providing operational planning.
  • Restrictions and limitations.

    Categories of things, processes, concepts:
  • List all possible role-players involved in a special project/operation/disaster.
  • Name different types of feedback reports.
  • Definitions of aspects of operational resource management.
  • Supported and supporting operations.
  • Principles of logistical support.
  • The need for a regulatory framework (budget, acquisition and procurement principles).
  • Reliability.
  • Timeousness.

    Procedures and techniques:
  • Explain the administration procedures in terms of standard operating procedures.
  • Explain in terms of standard operating procedures, how an operational plan should be created.
  • Describe in terms of standard operating procedures, how to conduct a briefing session.
  • Operational procedures, methods and techniques.
  • Procedures of law enforcement practices.
  • Liaison protocol.

    Theory - rules, laws, principles:
  • Operational terminology.
  • Unique characteristics of resource management during operations.
  • Political, regulatory and budgetary systems. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identifying and solving problems in which responses display that responsible decisions using critical and creative thinking have been made when:
  • Complying with regulatory framework.
  • Understanding and applying law enforcement policies and procedures.
  • Understanding the relationships. 

  • UNIT STANDARD CCFO WORKING 
    Working effectively with others as a member of a team, group, organisation, and community during:
  • Support and assistance processes.
  • Liaison with stakeholders.
  • The establishment of internal relationships. 

  • UNIT STANDARD CCFO ORGANISING 
    Organising and managing oneself and one's activities responsibly and effectively when:
  • Following processes, procedures and protocols. 

  • UNIT STANDARD CCFO COLLECTING 
    Collecting, analysing, organising and critically evaluating information to better understand and explain:
  • Information on the main functions of police management. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicating effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion when:
  • Complying with the regulatory framework.
  • Applying the policies and procedures.
  • Providing critical analysis. 

  • UNIT STANDARD CCFO SCIENCE 
    Using science and technology effectively and critically, showing responsibility towards the environment and health of others when:
  • Sourcing information on the legislation and policies and procedures. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrating an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation when:
  • Understanding resource management during operations. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Fundamental  61729   National Diploma: Policing  Level 6  NQF Level 06  Reregistered  2023-06-30  SAS SETA 
    Elective  48865   National Diploma: Policing  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2007-12-02  Was SAS SETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. AFRIC POLICING INSTITUTE 
    2. BOKAMOSO INSTITUTE OF SOUTH AFRICA 
    3. DAM SCHOOL OF POLICING 
    4. DAM SCHOOL OF POLICING POLOKWANE 
    5. DAM SCHOOL OF POLICING PRETORIA 
    6. DAM TECHNICALCOLLEGE PTY TD 
    7. HJN POLOKWANE BRANCH PTY LTD 
    8. JEPPE COLLEGE OF COMMERCE AND COMPUTER 
    9. SNAP SOLUTIONS NETWX PTY LTD 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.