SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Identify and interpret Best Practice guidelines, and plan for and implement Best Practice within the team, department or division

SAQA US ID	UNIT STANDARD TITLE
15215	Identify and interpret Best Practice guidelines, and plan for and implement Best Practice within the team, department or division
ORIGINATOR
SGB Generic Management
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 03 - Business, Commerce and Management Studies			Generic Management
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular-Fundamental	Level 5	Level TBA: Pre-2009 was L5	4
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2006-05-02	2007-11-28	SAQA 0160/05
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2008-11-28		2011-11-28

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard is replaced by:

US ID	Unit Standard Title	Pre-2009 NQF Level	NQF Level	Credits	Replacement Status
252024	Evaluate current practices against best practice	Level 5	Level TBA: Pre-2009 was L5	4

PURPOSE OF THE UNIT STANDARD

This is a Unit Standard intended for managers in all economic sectors. These managers would typically be second level managers such as a heads of department, section heads or divisional heads, and may have more than one team reporting to them.

The qualifying learner is capable of:

Identifying Best Practice guidelines

Analysing current operating practices against identified Best Practices

Drawing up a plan for implementing Best Practice

Implementing Best Practice

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

It is assumed that people learning towards this Unit Standard are already competent in:

Communication at NQF level 4

Computer literacy at NQF level 4

UNIT STANDARD RANGE

Resources include physical resources, people, time, money.

Best Practice guidelines include those focused on quality in general, quality customer service, manufacturing practices, environmental practices, continuous improvement, eliminating waste.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Identify Best Practice guidelines.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The concept of Best Practice is understood and explained in terms of the policies and procedures in operation at a specific organisation.

ASSESSMENT CRITERION 2

2. Relevant Best Practice guidelines are identified according to the nature of the specific organisation and/or the department/division.

ASSESSMENT CRITERION 3

3. The Best Practice guidelines identified define world-class behaviour for the specific contex/organisation.

SPECIFIC OUTCOME 2

Analyse current operating practices against identified Best Practices.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Current performance is benchmarked against Best Practice.

ASSESSMENT CRITERION 2

2. Current product/service reliability is described and compared with internal and external customer expectations.

ASSESSMENT CRITERION 3

3. The best opportunity for maximum gain is identified for the organisation.

ASSESSMENT CRITERION 4

4. Recommendations for implementation are presented to stakeholders for buy-in and authorisation.

SPECIFIC OUTCOME 3

Draw up plan for implementing Best Practice.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The plan is developed by involving as many people as possible, who will be involved in its implementation.

ASSESSMENT CRITERION 2

2. Resources required are identified to determine their availability.

ASSESSMENT CRITERION 3

3. The plan shows tasks, responsibilities, timeframes and performance measures.

ASSESSMENT CRITERION 4

4. The plan is complete and makes provision for contingencies.

SPECIFIC OUTCOME 4

Implement Best Practice.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The plan of action is communicated to all stakeholders to encourage participation and obtain buy-in.

ASSESSMENT CRITERION 2

2. Responsibilities and resources are allocated to all involved.

ASSESSMENT CRITERION 3

3. Regular meetings are held to discuss progress.

ASSESSMENT CRITERION 4

4. Action arising from meetings is carried through, when necessary.

ASSESSMENT CRITERION 5

5. Results are monitored, recorded and benchmarked against Best Practice guidelines.

ASSESSMENT CRITERION 6

6. Amendments to the plan are drawn up and implemented, if necessary.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

Assessment of this Unit Standard should be contextual and practical.

Assessors must be registered as an assessor with the Services SETA ETQA or an ETQA that represents the sector in which the learner is employed and which has a Memorandum of Understanding with the Services SETA ETQA.

Moderators must be registered as assessors with the Services ETQA, or with an ETQA that has a Memorandum of Understanding with the Services SETA ETQA.

The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.

Assessment should include both formative and summative assessment.

Training providers must be accredited by the Services SETA ETQA or with an ETQA that has a Memorandum of Understanding with the Services ETQA.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

The meaning of world-class competitiveness

Fundamentals of world-class behaviour

Techniques to analyse and improve work processes and maximise output

Benchmarking principles and techniques

Principles of quality and customer focus

Effective team leader management actions

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify and solve problems relating to resource allocation and resistance to change

UNIT STANDARD CCFO WORKING

Work effectively with others when implementing Best Practice through the team

UNIT STANDARD CCFO ORGANISING

Organise and manage oneself and one`s activities carrying out agreed activities arising from meetings

UNIT STANDARD CCFO COLLECTING

Collect, evaluate, organise and critically evaluate information when identifying and analysing Best Practice guidelines

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively with all stakeholders on the implementation of Best Practice

UNIT STANDARD CCFO SCIENCE

Use science and technology when monitoring results

UNIT STANDARD CCFO DEMONSTRATING

Demonstrate an understanding of the world as a set of related systems to show how quality and customer service effect the whole organisation and its sustainability

UNIT STANDARD CCFO CONTRIBUTING

In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of:

Participating as responsible citizens in the life of local, national and global communities when researching international Best Practice

UNIT STANDARD ASSESSOR CRITERIA

N/A

UNIT STANDARD NOTES

This unit standard has been replaced by unit standard 252024, which is "Evaluate current practices against best practice", Level 5, 4 credits.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	49120	Further Education and Training Certificate: Film, Television and Video Production Operations	Level 4	NQF Level 04	Passed the End Date - Status was "Registered"	2007-12-02	Was MICTS until Last Date for Achievement
Core	61594	National Certificate: Management	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2009-05-02	As per Learning Programmes recorded against this Qual
Core	57631	National Certificate: Radiation Protection	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	EWSETA
Core	49122	National Certificate: Radio Station Management	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	MICTS
Core	49745	National Certificate: Value Engineering	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	QCTO
Core	58473	National Diploma: Freight Handling Logistics	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	TETA
Core	61592	National Diploma: Human Resources Management and Practices	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Core	49794	National Diploma: Productivity	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	SABPP
Fundamental	49469	National Diploma: Complex Procurement	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2012-06-30
Fundamental	49059	National Diploma: Master Craftsmanship (Electrical)	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	EWSETA
Elective	50372	Further Education and Training Certificate: Municipal Finance and Administration	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	LG SETA
Elective	59325	National Certificate: Environmental Noise Control	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2015-06-30	LG SETA
Elective	49121	National Certificate: Interactive Media	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	MICTS
Elective	50060	National Certificate: Public Administration	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	PSETA
Elective	59256	National Diploma: Flight Dispatch	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2016-12-31	TETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	Abacwaningi Business Solutions
2.	Acorser Corporate and Business Consulting Cc
3.	African Alabaster
4.	Aldabri 106 Institute for Quality Pty Ltd
5.	All Sorts 108 Skills Development PTY (Ltd)
6.	Amabamba Recruitment
7.	ATTI (Advanced Technonogy Training Institute)
8.	Aubrey Nyiko Business Enterprises
9.	AVAX SA 481 CC. T/A Mandisa Development Services
10.	Avenida (Pty) Ltd
11.	Bono Skills Development (PTY) Ltd
12.	Buena Vista Learning Academy
13.	Centre for Africa Capacity Building and Development (Pty) Ltd
14.	Circleway College
15.	Clean Heat Academy
16.	College of Cape Town TVET
17.	Dee-Bravo Training Centre
18.	E-Login Business Institute (Pty) Ltd
19.	Fachs Business Consulting and Training
20.	Faranang Marketing
21.	Fort Hare Trading Solutions (Pty) Ltd
22.	Frayintermedia Cc
23.	Free State Training and Development Institute
24.	Furniture World Training Centre
25.	Gauteng City College
26.	Genvio (Pty) Ltd
27.	Glicam Trading Enterprise
28.	Growth Management Consulting
29.	Hamonate Consulting
30.	Harvitex cc
31.	HDPSA
32.	IALE School of Advanced Learning Education
33.	IQ Skills Academy (PTY) LTD.
34.	Jobafrik Consulting
35.	Josmap Training Institute
36.	Khongoloti Training Academy
37.	KOKANO PROJECTS PTY LTD
38.	Le - Mark Training and Development Pty (Ltd)
39.	Lead Afrika Consulting (Pty) Ltd
40.	Lewerb Holdings (PTY) Ltd
41.	Mafamawethu Consultants
42.	Majuba Technical Vocational Education and Training
43.	Makwedeng Training
44.	Mamuhle Academy
45.	MANCOSA Pty (Ltd)
46.	Matash Holdings (Pty) Ltd
47.	Morning Star Design
48.	Mowils Consultants
49.	MTK Corporate Solutions
50.	Nare Training and Development
51.	Ndwamato Training Solutions (Pty) Ltd
52.	Nemalale Eagles Consultancy CC
53.	Petra Institute of Development
54.	PFIM Trading (Pty) Ltd
55.	PMA Holdings (PTY ) LTD.
56.	Positive Thinking Consultants cc
57.	Pro-Active Public Services (Pty) Ltd
58.	Ramazwi Security Service and Training Agency (Pty) Ltd
59.	Rams Professional Training and Conferencing
60.	Reflections Development Institute
61.	Regen Institute of Leadership and Management Education
62.	Regenesys School of Public Management
63.	Regent Business School (Pty) Ltd t/a Regent Business School
64.	Richfield Graduate Institute of Technology Pty Ltd
65.	Ritepath HR Solutions
66.	Rostec Technical FET College (Pty) Ltd
67.	SA Maritime School and Transport College
68.	Saint Colonel Graduate Institute
69.	Southern African Institute of Learning
70.	Step Ahead Academy (Pty) Ltd
71.	Tachfin Holdings
72.	Tovani Traiding 299
73.	Ukwakhile Projects (PTY) Ltd
74.	Umqondo Consultancy
75.	UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD
76.	University of Pretoria
77.	University of Venda
78.	Vala Nge Bhetshu Human Capital Development (Pty) Ltd
79.	Victorompie Enterprises CC.
80.	Weinvest Investments