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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Establish and maintain relationships with construction role players 
SAQA US ID UNIT STANDARD TITLE
15142  Establish and maintain relationships with construction role players 
ORIGINATOR
SGB Building Construction 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 12 - Physical Planning and Construction Building Construction 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners who are assessed as competent against this unit standard will be able to maintain relationships with construction role-players in order to identify new business opportunities and to promote contracting services to role-players and develop and maintain productive working relationships with company members.

This competence complements the other generic management competencies and underpins the Elective learning.

It contributes to the development of a professional community of Building Construction Managers.The contribution to The National Skills Development Strategy is the key developmental interface between learners and new competencies to be achieved.

Its contribution to socio-economic transformation is that learners would be able to undergo RPL-assessment and thereby receive recognition for previous learning and experience.The employability and career prospects of learners can therefore be enhanced by this qualification. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
FETC. 

UNIT STANDARD RANGE 
Role players include:

1. Client/Employers.
2. Professionals.
3. Authorities.
4. Community forums and leaders.
5. Industry associations/Professional Bodies.
6. Unions and Bargaining forums.
7. Suppliers.
8. Manufacturers.
9. Other contractors. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Identify construction role-players and describe their position and importance. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Role-players in the construction industry are identified. 

ASSESSMENT CRITERION 2 
2. The position and importance of role-players are explained. 

ASSESSMENT CRITERION 3 
3. The impact of role-players in the learner's context is explained. 

SPECIFIC OUTCOME 2 
Establish and maintain relationships with construction industry role-players. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Relationships are established and maintained with suppliers and manufacturers in order to negotiate lowest possible prices and ensure optimum service. 

ASSESSMENT CRITERION 2 
2. Excellent service levels are maintained with clients. 

ASSESSMENT CRITERION 3 
3. Problems and incidents with role-players are timeously and appropriately resolved. 

ASSESSMENT CRITERION 4 
4. Networking is maintained and new business opportunities, trends and developments in the industry are timeously identified. 

ASSESSMENT CRITERION 5 
5. Contact is maintained with community forums to ensure an awareness and sensitivity of issues impacting on construction projects. 

ASSESSMENT CRITERION 6 
6. Relationships are maintained with unions and other employee representation structures. 

SPECIFIC OUTCOME 3 
Promote contracting services to construction role-players. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. The extension of contracting services is promoted with existing clients. 

ASSESSMENT CRITERION 2 
2. New business opportunities are timeously identified, reported and followed up. 

SPECIFIC OUTCOME 4 
Develop and maintain productive working relationships with company members. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Trust and support of colleagues, team members, managers and subordinates is developed through consultation, supplying information, honouring commitments, treating with respect, giving support and discussing and evaluating work and behaviour. 

ASSESSMENT CRITERION 2 
2. The trust and support of senior management is developed by providing information and reports accurately and timeously, through consultation, identifying and reporting project risks, assisting in policy development and implementation, making realistic proposals for improvements and resolving disagreements. 

ASSESSMENT CRITERION 3 
3. Inter-personal conflict is minimised by informing subordinates of required levels of service and behaviour, providing opportunities for individuals to discuss problems and taking action promptly. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner or moderating the assessment of a learner against this unit standard must be registered as an assessor with the CETA - ETQA for "The National Certificate in the Management of Building Construction Processes".
  • Any institution offering learning that will enable the achievement of this unit standard must be accredited as a provider with the CETA - ETQA.
  • CETA - ETQA, or other ETQA's who have a Memorandum of Understanding in place with CETA-ETQA, would be responsible for moderation of learner achievements of learners who meet the requirements of this qualification. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    I can understand and explain:
  • Construction role-players, their positions and importance.
  • Customer Care principles.
  • Basic marketing principles.
  • Presentation principles.
  • Negotiation principles.
  • Communication principles and processes.
  • Conflict resolution principles and techniques. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems.

    Assessment Criteria:
  • Excellent service levels are maintained with clients and all complaints are timeously and appropriately resolved.
  • Problems and incidents with role-players are timeously and appropriately resolved. 
    		•

    UNIT STANDARD CCFO WORKING 
    Work effectively with others.

    Specific Outcome:
  • Establish and maintain relationships with construction role-players.

    Assessment Criteria:
  • Excellent service levels are maintained with clients. 
    		•

    UNIT STANDARD CCFO ORGANISING 
    Employ self management.

    Assessment Criteria:
  • Relationships are established and maintained with authorities, professionals, other contractors and Professional Bodies, in order to ensure continuous networking and the timeous identification of new business opportunities, trends and developments in the industry. 
    		•

    UNIT STANDARD CCFO COLLECTING 
    Manage information.

    Assessment Criteria:
  • New business opportunities are timeously identified, reported and followed up. 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively.

    Specific Outcome:
  • Establish and maintain relationships with construction industry role-players.

    Assessment Criteria:
  • Contact and open communication channels are maintained with community forums and leaders to ensure an awareness and sensitivity of issues impacting on construction projects. 
    		•

    UNIT STANDARD CCFO SCIENCE 
    Demonstrate scientific and technological competence.

    Assessment Criteria:
  • Relationships are established and maintained with suppliers and manufacturers in order to negotiate lowest possible prices and ensure optimum service. 
    		•

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand Contextual world-systems.

    Specific Outcome:
  • Identify construction role-players and describe their position and importance.
  • Promote contracting services to construction role-players. 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  23675   National Certificate: Management of Building Construction Processes  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CETA 
    Core  23683   National Diploma: Management of Civil Engineering Construction Processes  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CETA 
    Core  48700   Bachelor of Construction Management: Built Environment  Level 6  Level TBA: Pre-2009 was L6  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  CHE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academic Institute of Excellence 
    2. Academy for Construction Skills (Pty) Ltd (ACS) 
    3. Big Tree Group 
    4. Construction Resource Development College 
    5. MTL Training and Projects 
    6. Raubex Construction Pty (Ltd) 
    7. South African Value Education (Pty) Ltd 
    8. Tjeka Training Matters Pty Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.