![]() |
All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
REGISTERED UNIT STANDARD: |
Repair a personal computer or hand-held computer to module level |
SAQA US ID | UNIT STANDARD TITLE | |||
14940 | Repair a personal computer or hand-held computer to module level | |||
ORIGINATOR | ||||
SGB Information Systems and Technology | ||||
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | ||||
- | ||||
FIELD | SUBFIELD | |||
Field 10 - Physical, Mathematical, Computer and Life Sciences | Information Technology and Computer Sciences | |||
ABET BAND | UNIT STANDARD TYPE | PRE-2009 NQF LEVEL | NQF LEVEL | CREDITS |
Undefined | Regular-Fundamental | Level 4 | NQF Level 04 | 12 |
REGISTRATION STATUS | REGISTRATION START DATE | REGISTRATION END DATE | SAQA DECISION NUMBER | |
Reregistered | 2018-07-01 | 2023-06-30 | SAQA 06120/18 | |
LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
2024-06-30 | 2027-06-30 |
In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This unit standard does not replace any other unit standard and is not replaced by any other unit standard. |
PURPOSE OF THE UNIT STANDARD |
This unit standard is intended:
People credited with this unit standard are able to: The performance of all elements is to a standard that allows for further learning in this area. |
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
The credit value of this unit is based on a person having prior knowledge and skills to:
|
Specific Outcomes and Assessment Criteria: |
SPECIFIC OUTCOME 1 |
Diagnose faults with a personal computer. |
OUTCOME RANGE |
Includes, but is not limited to : Faults with: Storage devices, Power supply, Logic board, I/O systems, Monitor, Memory, Operating system, Device drivers, Software conflicts. Diagnostic procedures; Symptoms. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. The diagnosis of each fault verifies the reported symptoms, and identifies any further symptoms. |
ASSESSMENT CRITERION RANGE |
Includes, but is not limited to : Faults with: Storage devices, Power supply, Logic board, I/O systems, Monitor, Memory, Operating system, Device drivers, Software conflicts. Diagnostic procedures; Symptoms. |
ASSESSMENT CRITERION 2 |
2. The diagnosis identifies the causes of the symptoms, using diagnostic procedures recommended by industry, and according to the user's requirements. |
ASSESSMENT CRITERION RANGE |
Includes, but is not limited to : Faults with: Storage devices, Power supply, Logic board, I/O systems, Monitor, Memory, Operating system, Device drivers, Software conflicts. Diagnostic procedures; Symptoms. |
ASSESSMENT CRITERION 3 |
3. The diagnosis identifies known problems using information sources. |
ASSESSMENT CRITERION RANGE |
Reference manual; Fault database; Supplier staff. |
ASSESSMENT CRITERION 4 |
4. The diagnosis identifies hardware faults to module level, and software faults to packaged software level. |
ASSESSMENT CRITERION RANGE |
Includes, but is not limited to : Faults with: Storage devices, Power supply, Logic board, I/O systems, Monitor, Memory, Operating system, Device drivers, Software conflicts. Diagnostic procedures; Symptoms. |
SPECIFIC OUTCOME 2 |
Plan the repair of a personal computer to module level. |
OUTCOME RANGE |
Includes, but is not limited to: Hardware sub-assemblies (eg. Hard drives; Circuit boards) which are replaceable without the use of a soldering iron. Diagnosis; Repair strategies; Feasibility; Duration; Resources required. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. The plan reviews the diagnosis and explains the feasibility of the repair. |
ASSESSMENT CRITERION RANGE |
Includes, but is not limited to: Hardware sub-assemblies (eg. Hard drives; Circuit boards) which are replaceable without the use of a soldering iron. Diagnosis; Repair strategies; Feasibility; Duration; Resources required. |
ASSESSMENT CRITERION 2 |
2. The plan outlines the strategy for repairing the fault. |
ASSESSMENT CRITERION RANGE |
Includes, but is not limited to: Hardware sub-assemblies (eg. Hard drives; Circuit boards) which are replaceable without the use of a soldering iron. Diagnosis; Repair strategies; Feasibility; Duration; Resources required. |
ASSESSMENT CRITERION 3 |
3. The plan adopts a review procedure which ensures that the final outcome meets user requirements. |
ASSESSMENT CRITERION RANGE |
Includes, but is not limited to: Hardware sub-assemblies (eg. Hard drives; Circuit boards) which are replaceable without the use of a soldering iron. Diagnosis; Repair strategies; Feasibility; Duration; Resources required. |
ASSESSMENT CRITERION 4 |
4. The plan estimates the effort, duration and resources required for the repair. |
ASSESSMENT CRITERION RANGE |
Includes, but is not limited to: Hardware sub-assemblies (eg. Hard drives; Circuit boards) which are replaceable without the use of a soldering iron. Diagnosis; Repair strategies; Feasibility; Duration; Resources required. |
ASSESSMENT CRITERION 5 |
5. The plan ensures that the resources required to complete the repair are available at the repair site. |
ASSESSMENT CRITERION RANGE |
Includes, but is not limited to: Hardware sub-assemblies (eg. Hard drives; Circuit boards) which are replaceable without the use of a soldering iron. Diagnosis; Repair strategies; Feasibility; Duration; Resources required. |
ASSESSMENT CRITERION 6 |
6. The plan ensures that the replacement modules and software are compatible with the computer system, and carry evidence of integrity. |
ASSESSMENT CRITERION RANGE |
Includes, but is not limited to: Hardware sub-assemblies (eg. Hard drives; Circuit boards) which are replaceable without the use of a soldering iron. Diagnosis; Repair strategies; Feasibility; Duration; Resources required. |
SPECIFIC OUTCOME 3 |
Replace faulty modules in a personal computer. |
OUTCOME RANGE |
Compatibility of components; Replacement procedure. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. The replacement modules are installed according to manufacturer's specifications. |
ASSESSMENT CRITERION RANGE |
Compatibility of components; Replacement procedure. |
ASSESSMENT CRITERION 2 |
2. The replacement ensures that modules function according to manufacturer's specification, by carrying out appropriate tests. |
ASSESSMENT CRITERION RANGE |
Compatibility of components; Replacement procedure. |
ASSESSMENT CRITERION 3 |
3. The replacement ensures that the personal computer operates according to hardware and software manufacturer's specification. |
ASSESSMENT CRITERION RANGE |
Compatibility of components; Replacement procedure. |
SPECIFIC OUTCOME 4 |
Resolve faulty software in a personal computer. |
OUTCOME RANGE |
Problem identification; Repair procedure; Software specification. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. The resolution ensures that the personal computer software problem is resolved by following the publisher's instructions. |
ASSESSMENT CRITERION RANGE |
Problem identification; Repair procedure; Software specification. |
ASSESSMENT CRITERION 2 |
2. The resolution ensures that the personal computer hardware and software operates according to the publisher's specification. |
ASSESSMENT CRITERION RANGE |
Problem identification; Repair procedure; Software specification. |
ASSESSMENT CRITERION 3 |
3. The resolution minimises disruption to the user. |
ASSESSMENT CRITERION RANGE |
Problem identification; Repair procedure; Software specification. |
SPECIFIC OUTCOME 5 |
Restore a personal computer to service. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. The restoration ensures that the personal computer user's data and configuration are restored according to repair plan. |
ASSESSMENT CRITERION 2 |
2. The restoration ensures that the personal computer operates according to the manufacturer's specification. |
ASSESSMENT CRITERION 3 |
3. The restoration ensures that the personal computer is available to the user. |
UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS |
The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programs of education and training assessed against unit standards.
Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. |
UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE |
1. Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour.
2. Performance of all elements complies with the laws of South Africa, especially with regard to copyright, privacy, health and safety, and consumer rights. 3. All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements. 4. Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (eg. In a commercial or government organisation). |
UNIT STANDARD DEVELOPMENTAL OUTCOME |
N/A |
UNIT STANDARD LINKAGES |
N/A |
Critical Cross-field Outcomes (CCFO): |
UNIT STANDARD CCFO IDENTIFYING |
Identify, solve problems and make decisions in relation to the current systems development environments. |
UNIT STANDARD CCFO ORGANISING |
Organise and manage him/her self and his/her activities responsibly and effectively. |
UNIT STANDARD CCFO COMMUNICATING |
Communicate effectively using visual, mathematical and or language skills in the modes of oral and/ or written persuasion when engaging with systems development. |
UNIT STANDARD CCFO CONTRIBUTING |
Contribute to his/her full personal development and the social and economic development of the society at large by being aware of the importance of: reflecting on and exploring a variety of strategies to learn more effectively, exploring education and career opportunities and developing entrepreneurial opportunities. |
UNIT STANDARD ASSESSOR CRITERIA |
N/A |
REREGISTRATION HISTORY |
As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. |
UNIT STANDARD NOTES |
Supplementary information:
1. "Software" refers to system software and application software. 2. "Module level" refers to hardware sub-assemblies such as hard drives and circuit boardsthat are replaceable without the use of a soldering iron. Sub-Sub-Field (Domain): Hardware, Infrastructure Maintenance and Support. |
QUALIFICATIONS UTILISING THIS UNIT STANDARD: |
ID | QUALIFICATION TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | STATUS | END DATE | PRIMARY OR DELEGATED QA FUNCTIONARY | |
Elective | 78964 | Further Education and Training Certificate: Information Technology: Technical Support | Level 4 | NQF Level 04 | Reregistered | 2023-06-30 | MICTS |
Elective | 24293 | National Certificate: Information Technology: Technical Support | Level 4 | Level TBA: Pre-2009 was L4 | Passed the End Date - Status was "Reregistered" |
2010-01-23 | Was MICTS until Last Date for Achievement |
PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: |
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
1. | A4 Consultancy Pty Ltd |
2. | Academy at Vaal Triangle (AVT |
3. | Academy of Training and Allied Services Pty Ltd |
4. | Academy of Training and Development |
5. | Acorser Corporate & Business Consulting t/a Acorser Academy |
6. | Advanced Assessments and Train |
7. | Afedile M Learning Centre (Pty |
8. | Afedile M Learning Centre (Pty) Ltd |
9. | Affirmations Training |
10. | Afric Training Centre and Security Studies PTY LTD |
11. | Afrika Tikkun |
12. | All Nation Group Five Trading and Projects |
13. | Amadi Institute of Management And Technology (Pty) Ltd |
14. | Amilak Training Center |
15. | Amitek Business College |
16. | Angie Technologies |
17. | Answer The Call Skills ands En |
18. | APEXEA |
19. | ATTI (Advanced Technonogy Training Institute) |
20. | ATTI IT SOLUTIONS (Bloemfontei |
21. | ATTI Kimberley |
22. | ATTI Nelspruit Pty Ltd |
23. | Atvance Academy Pty Ltd |
24. | Atvance Institute (Pty) Ltd |
25. | Atvance Learning PTY LTD |
26. | Aurora IT & Security Solutions |
27. | Awona Technologies cc |
28. | AWRISE |
29. | Bacom Computers |
30. | Basadipele Skills Development and Training |
31. | BDCE (Pty) Ltd |
32. | Bells Technical College |
33. | Blue Ora Pty Ltd |
34. | Boland College |
35. | Bonitas Unversity College |
36. | Bophelo Tota ICT Driving Academy (Pty) Ltd |
37. | Brainwave Projects 1430 cc |
38. | Bristol Training College |
39. | BYTES PEOPLE SOLUTIONS (PTY) LTD |
40. | Cape Innovation Technology Initiative |
41. | Capenexis Data Solutions |
42. | Careers IT |
43. | City College |
44. | Claas Illustration |
45. | Clean Heat Academy |
46. | College Africa Group (Pty) Ltd |
47. | COLUMBUS TECHNOLOGIES PTY LTD |
48. | Comfortable Tech |
49. | Common Vision Young Specialist Trading cc |
50. | Compus training institution |
51. | Creatividad Consulting CC |
52. | CSL Accountants |
53. | CTU Training Solutions |
54. | CYBER-CITY IT SOLUTIONS |
55. | DAB Health Care Centre |
56. | DC Dynamic College of Commerce |
57. | Dee's Training (Pty) Ltd |
58. | Delight Computer Training |
59. | Dibana Business Consultants |
60. | Dicla Training and Projects (p |
61. | Digital Media Arts College |
62. | DOGOODCIRCLE |
63. | DVG Media Training |
64. | DYNAMIC DNA (PTY) LTD |
65. | Dynamic Dyvention Trading and |
66. | EAST LONDON MANAGEMENT INSTITUTE |
67. | ED-U Options Academy |
68. | Edging Forward Training and Co |
69. | EHLANZENI TVET COLLEGE |
70. | Ekasi IT Solutions Centre |
71. | Ekurhuleni Artisans and Skills Training Centre Pty Ltd |
72. | Elchees Software Solutions |
73. | Embroser Solutions Pty Ltd |
74. | Epitome Villa (Pty)Ltd |
75. | Eshybrand Pty Ltd |
76. | EYETHU NATIONAL COMPUTER COLLEGE PTY LTD |
77. | Falcon Business Institute (Pty) Ltd |
78. | Finweb Business Consultancy |
79. | Forek Institute of Technology (Pty) Ltd |
80. | Foster-Melliar (Pty) Ltd |
81. | Four Stars Communication |
82. | Fourways Private College |
83. | Fullimput108 (Pty) Ltd |
84. | Future Africa Consulting t/a Future Africa Consulting & Training |
85. | Futurekids SA (Fochville) |
86. | Gabasega Consulting and Training Centre |
87. | Gauteng City College |
88. | Gauteng College of Engineering |
89. | GCABS |
90. | Genii Institute PTY LTD |
91. | Gijima Holdings (Pty) Ltd |
92. | Global Institute for Capacity |
93. | Gold Class Group |
94. | Golden Step Campus (Pty) Ltd. |
95. | Goldman College (Pty) Ltd |
96. | Greenview Training and Development Skills Centre |
97. | Growth Management Consulting cc |
98. | Guest Resource Services |
99. | Guildford College |
100. | Gurandbuilt Management Development |
101. | HCLS HUMAN CAPITAL LEARNING SOLUTIONS |
102. | Heartlines College |
103. | HILLCROSS BUSINESS SCHOOL (PTY |
104. | Hlanganani ICT (Pty) Ltd |
105. | Home of Compassion/Grace Ministries |
106. | HOPE TECHNOLOGY INSTITUTE (PTY) LTD |
107. | HUAWEI Technologies Africa (PTY) LTD |
108. | Icebolethu Academy |
109. | iCollege College |
110. | Ikusasa Technology Solutions |
111. | Ikusasalethu Youth Development |
112. | iLearn Corporate Services PTY LTD |
113. | Impact Sourcing Academy - NPO |
114. | Information Technology Resource Centre |
115. | Ingomsotech Solutions and Trai |
116. | Initium |
117. | INSIGHTTECH COMMUNICATIONS Pty |
118. | Institutional Higher Education |
119. | Isivande Projects |
120. | ISOLVE BUSINESS SOLUTIONS PTY LTD |
121. | iStudent Academy |
122. | IT Academy |
123. | IT Labs Consulting |
124. | IT-HI-Q Training (PTY) Ltd |
125. | Ithemba IT Solution |
126. | ITI |
127. | Jeppe College of Commerce and |
128. | Johannesburg Institute of Engi |
129. | Jonda Learning Academy |
130. | K Boneng Consulting Services P |
131. | Keep The Dream 285 |
132. | Kgolo Institute |
133. | King Sabata Dalindyebo TVET College |
134. | Kingswood Academy |
135. | KMT Training and Business Solutions |
136. | KT Mobile Services |
137. | Kundani Trading |
138. | KVR Training and Business Solutions |
139. | Lamus Training Academy |
140. | Learnfast Training Solutions ( |
141. | LEPHAILA PRINTERS |
142. | Lephalale Business & Technical |
143. | Leseding Computer Systems |
144. | LETAGO DEVELOPMENT CONSULTING |
145. | LIMPOPO COMPUTER COLLEGE BK |
146. | Limptech Computer Training |
147. | LINKINGNOTES |
148. | Loomee Group |
149. | Mackeys Computing (Pty) Ltd |
150. | Makhophila Training |
151. | Malope IT Solutions |
152. | Mamelodi Digital Centre cc |
153. | MANAGED OUTSOURCED TECHNOLOGY SOLUTIONS PTY LTD |
154. | Mapubo Consulting |
155. | Mash Computer Training |
156. | MBOWA COLLEGE PTY LTD |
157. | Mcebo Technologies |
158. | Mecer Inter-ED |
159. | Mentec Group PTY LTD |
160. | Metanoia Ratings PTY LTD |
161. | Mmamohule General Traders |
162. | Mmanape Private Technical Coll |
163. | MMELA VILLAGE TECHNOLOGIES (PT |
164. | MND Training and Projects |
165. | Mo Afrika Ithlokomele Education Projects |
166. | Mogapi Education Group |
167. | MOKALENG IT |
168. | MORTERBOARD TRAINING SOLUTIONS |
169. | Mothusi Management Consultants |
170. | Moving Ahead Development Agenc |
171. | Mpande Technologies cc |
172. | MSC Business College |
173. | Mufuka Business and Technical |
174. | Multi Tech College |
175. | Nape Angwato Trading |
176. | Nashua (Pty)Ltd |
177. | NBC Technologies |
178. | NCC - Vereeniging |
179. | Nchebeko Skills Consultancy (PTY) LTD |
180. | NCM Computer and Business Academy |
181. | Nemja Security and Projects Pty Ltd |
182. | Netcampus (Pty) Ltd. |
183. | New Trend Computers cc |
184. | NEWLEIGH BUSINESS COLLEGE |
185. | Nkangala Skills Centre |
186. | Nolwazi Stem Education for The |
187. | Nyankwavi Inverstment |
188. | Nyathela Business College |
189. | Ocule IT |
190. | Olrich Home of Technology |
191. | OMNIVISION INSTITUTE |
192. | On the Ball College Pty ltd |
193. | OPELONG BUSINESS INSTITUTE (PT |
194. | Overcomers Training College (P |
195. | PACE Academia College (Pty) Lt |
196. | Phumelela Consulting Pty Ltd |
197. | PHUTHUMA TEL PTY LTD |
198. | PLATINUM PEAK CONSULTING (PTY) LTD |
199. | Polokwane Technology Institute (Pty) Ltd |
200. | Pretoria Technical College |
201. | Priha Projects Pty Ltd |
202. | Progressive School of Business |
203. | Prophesy Training College (Pty) Ltd |
204. | PROSERV SA (PTY) LTD |
205. | QUARPHIX (PTY) LTD |
206. | Rand Training College |
207. | Rasinkhu Investment (Pty) Ltd |
208. | Resisa Logistics cc |
209. | Revival Technologies and Academy |
210. | Richfield Graduate Institute of Technology Pty Ltd |
211. | Rivoni Training N Communicatio |
212. | Rostec Technical FET College (Pty) Ltd |
213. | SA College of Technology (PTY) |
214. | Sabile Human Resources Consult |
215. | SANDM IT TRAINING (PTY) LTD |
216. | Sead Training and Learning Solutions (Pty) Ltd |
217. | Sebata Municipal Solutions (Pt |
218. | Silulo Ulutho Technologies |
219. | SILVER SOLUTIONS |
220. | Sivile Housing Association RSA |
221. | SM SAFETY AND TECHNICAL LEARNI |
222. | Sokwanya Trading (Pty) Ltd |
223. | South Africa Advanced Skills Institute(SAAI) |
224. | Southern Africa Youth Project |
225. | Sparrow FET Enterprises (Pty) Ltd |
226. | Spears Business and Life Couch Consulting (Pty) Ltd |
227. | Spina Consultancy |
228. | SPLS Consultants (Pty) Ltd |
229. | Star Light Consulting |
230. | SUCCESS BUILDERS INTERNATIONAL CC |
231. | Success Christian Training Cen |
232. | Successors Training Institute |
233. | Supreme ICT Consultants |
234. | Synergy Transformation Solutio |
235. | T-SYSTEMS SOUTH AFRICA PTY LTD |
236. | Taal-Net Training Institute |
237. | Tau Ya Mariri Consulting |
238. | TBL Empowerment Hub |
239. | Tech-Com Solutions cc |
240. | Techtisa (pty) Ltd |
241. | Terry Computer Services cc |
242. | Thasullulo F.E.T College (Pty) Ltd |
243. | The Finishing College (Pty) Lt |
244. | THE SKILLS DEVELOPMENT CORPORA |
245. | Think Tank T2 (Pty) Ltd |
246. | Thubelihle Graduate Institute |
247. | TIPP ACADEMY (PTY) LTD |
248. | Titan Trade Technologies |
249. | Tlatlana Trading (PTY) LTD |
250. | Tlou Foundation College |
251. | TORQUE TECHNICAL COMPUTER TRAINING PTY LTD |
252. | Tshiredo Training Academy |
253. | Tshwane College of Commerce an |
254. | Tsima Consulting Development S |
255. | TSP COLLEGE |
256. | Ukwazi Academy and Corporate S |
257. | Umbuso Training Services (Pty) Ltd. |
258. | Urban Journey |
259. | Varsity Institute of Science & Technology (Pty)Ltd |
260. | Vastratech Pty) Ltd |
261. | VERGE PTY LTD |
262. | Visionary Skill Academy |
263. | Vodacom (Pty) Ltd |
264. | VSS College (Pty) LTD |
265. | Vuselela TVET College |
266. | VUTHLARI MARKETING CONSULTING |
267. | Wavelengths Technology Training Institute |
268. | Wellinkwise Pty Ltd |
269. | Westrand Youth Development |
270. | Whitestone College |
271. | WORK SKILLS RESOURCES CC |
272. | Working Solution International |
273. | Xylo Trading 12 (Pty) Ltd |
274. | YAB Business Solutions (Pty)Ltd |
275. | YITRO INNOVATIONS |
276. | Yonet Training Academy |
277. | Youth Media Movement |
278. | ZA WIT (PTY) LTD |
279. | Zikode Development Trust |
280. | ZJ Africa Learn |
All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |